Newsletter SEPTEMBER 2026 September 2026 . Newsletter As Brisbane welcomes the beauty of spring, it's the perfect time to celebrate family, connection, and gratitude. At Ram Care, we value the special bond between generations—from great-grandparents and grandparents to parents, children, and grandchildren—sharing love, wisdom, and cherished traditions. This September, Father's Day reminds us to honour fathers, grandfathers, and all father figures whose care, guidance, and support have shaped our lives. Later in the month, World Gratitude Day encourages us to pause and express our appreciation for the people who make a positive difference every day. Together, these occasions remind us that a simple "thank you" and time spent with loved ones are among life's greatest gifts. May this season bring warmth, laughter, meaningful connections, and many reasons to be grateful. Happy September, Happy Father's Day, and Happy World Gratitude Day from everyone at Ram Care!

September 2026 . Newsletter 📍 FRIENDLY REMINDER – RAM CARE HEAD OFFICE HAS MOVED We're Here to Welcome You! IIt's now been four months since Ram Care's Head Office relocated alongside our Day Respite Centre. If you haven't visited us yet, we'd love to welcome you. Our convenient location makes it easy for participants, families, carers, and visitors to access information, attend appointments, and learn more about our services. Thank you for your continued trust and support. We look forward to welcoming you to our Head Office and Day Respite Centre soon! Ram Care Day Respite Centre (behind Ray White Office) 34 Fitzgerald Ave, Springwood Mall , Springwood QLD 4127 Roster Please be advised that Ram Care will now be operating under a 24-hour cancellation policy for all scheduled services. To make changes or cancellations, contact us via: 📞 1300 119 806 📧 roster@ramcare.com.au Urgent service requests include: Requiring assistance with urgent medical appointments Requiring assistance with personal care needs Requiring assistance with essential living activities (such as meals, medication, or groceries)Announcements & Updates

September 2026 . NewsletterAnnouncements & Updates OFFICE HOURS 8:30am - 4:30pm | MON - FRI Closed public holidays ACCOUNTS Reimbursement request All receipts/ Tax invoices for reimbursement should be sent to accounts@ramcare.com.au Monthly Statements: If you require further information about any service listed on your monthly statement or have questions regarding an invoice, please email statements@ramcare.com.au or speak with your designated Care Partner. If you have an urgent concern or serious matter, please contact your designated Care Par tner. For general enquiries, you can also reach us at info@ramcare.com.au or call 1300 119 806. For more specific enquiries, please use the contacts below: Complaints and Compliments – manager@ramcare.com.au All Other Enquiries – admin@ramcare.com.au UPCOMING PUBLIC HOLIDAYS King’s Birthday, Monday, 5 October 2026th Please contact your designated Care Partner prior to these dates if there is anything you would like to discuss with them. Please also note that during public holidays, all shifts will be cancelled except for essential services, which will continue unless advised otherwise. In any immediate emergency or life-threatening situation (e.g., chest pain, difficulty breathing, severe injury), always call 000 first.

MARCH 2025 September 2026. Newsletter Day Respite Centre HIGHLIGHT OF THE MONTH - WE HAVE A FEW EXCITINGHIGHLIGHT OF THE MONTH - WE HAVE A FEW EXCITING OUTINGS PLANNED THIS MONTHOUTINGS PLANNED THIS MONTH BELOW FEE IS ADJUSTED FEES FOR EXCURSIONS AND SPECIAL EVENTS.BELOW FEE IS ADJUSTED FEES FOR EXCURSIONS AND SPECIAL EVENTS. HIGHLIGHT OF THE MONTH - WE HAVE A FEW EXCITING OUTINGS PLANNED THIS MONTH BELOW FEE IS ADJUSTED FEES FOR EXCURSIONS AND SPECIAL EVENTS. 9 September – $224 – Redlands Coast Museum & Lunch at Redlands RSL 24 September – $224 – Toowoomba Carnival of Flowers & Picnic Lunch in the Park 30 September – $224 – Ram Care Respite 3rd Anniversary Celebration & Lunch at Redbank Plains Tavern Activities may be rescheduled due to extreme weather conditions to ensure the safety of all participants. Activities may be rescheduled in extreme weather conditions for safety reasons Fees include entry and transport and can be charged to a Support at Home Package. Join us for vibrant, multicultural experiences each week: Tuesday: General Community Day Wednesday: Fijian-Indian Day Thursday: General Community Day We welcome everyone to join any day you’d like — Ram Care Respite is all about celebrating diversity and inclusion Weekly Cultural DaysExcursion RemindersWear comfy shoes For outdoor, don’t forget sunglasses & a hat Bring a jumper and a scarf for the cooler July weather Cancellation Policy Please let us know at least 24 hours in advance if you cannot attend. Cancellations with less than 24 hours’ notice may incur a 50% fee to cover staffing and catering. Transportation Policy Free within 10 km of the centre 10–20 km: $8 one way Over 20 km: $8 + $1 per km (Transport is subject to staff availability. If fully booked, a Cabcharge Card can be arranged and covered by your funding.) If you have questions, concerns, or need help reviewing your budget, contact the Ram Care Head Office at 1300 119 806 or email us on respite@ramcare.com.au Fee Information The standard respite fee is $179.00 Adjusted fees are due to excursions and special events .

MARCH 2025World Gratitude Day 21.09.202630 days Gratitude A MONTH OF REFLECTION, APPRECIATION & JOY “GRATITUDE TURNS WHAT WE HAVE INTO ENOUGH.” TAKE A FEW MOMENTS EACH DAY TO APPRECIATE THE PEOPLE, MEMORIES AND LITTLE THINGS THAT BRING YOU JOY. THERE ARE NO RIGHT OR WRONG ANSWERS—SIMPLY REFLECT, REMEMBER AND ENJOY. 💛 WEEK 1 — APPRECIATING THE LITTLE THINGS DAY 1 — THREE THINGS I AM GRATEFUL FOR WHAT ARE THREE THINGS THAT MADE YOU FEEL THANKFUL TODAY? DAY 2 — SOMEONE SPECIAL THINK OF SOMEONE WHO HAS MADE A DIFFERENCE IN YOUR LIFE. WHAT DO YOU APPRECIATE ABOUT THEM? DAY 3 — A MEMORY WHAT IS ONE HAPPY MEMORY THAT ALWAYS MAKES YOU SMILE? DAY 4 — MY HOME WHAT IS SOMETHING YOU ENJOY OR APPRECIATE ABOUT YOUR HOME? DAY 5 — A SIMPLE JOY WHAT SMALL THING BRINGS YOU HAPPINESS? PERHAPS A CUP OF TEA, MUSIC, SUNSHINE, A GARDEN OR A GOOD CONVERSATION. DAY 6 — A FAVOURITE PLACE THINK OF A PLACE YOU HAVE ENJOYED VISITING. WHAT MAKES IT SPECIAL? DAY 7 — SOMETHING THAT MADE ME SMILE WHAT MADE YOU SMILE OR LAUGH THIS WEEK? 🌼 WEEK 2 — PEOPLE & MEMORIES DAY 8 — FAMILY WHAT IS SOMETHING YOU ARE GRATEFUL FOR ABOUT YOUR FAMILY? DAY 9 — FRIENDSHIP THINK ABOUT A GOOD FRIEND. WHAT MAKES YOUR FRIENDSHIP SPECIAL? DAY 10 — CHILDHOOD MEMORIES WHAT IS ONE FAVOURITE MEMORY FROM YOUR CHILDHOOD? DAY 11 — SOMEONE WHO INSPIRED ME WHO HAS INSPIRED YOU THROUGHOUT YOUR LIFE? DAY 12 — A KINDNESS CAN YOU REMEMBER A TIME WHEN SOMEONE SHOWED YOU KINDNESS? DAY 13 — A SPECIAL CELEBRATION WHAT CELEBRATION OR FAMILY OCCASION BRINGS BACK HAPPY MEMORIES? DAY 14 — A FAVOURITE SONG WHAT SONG BRINGS BACK A WONDERFUL MEMORY? 🌻 WEEK 3 — CELEBRATING LIFE DAY 15 — SOMETHING I AM PROUD OF WHAT IS AN ACHIEVEMENT IN YOUR LIFE THAT MAKES YOU PROUD?

MARCH 2025World Gratitude Day 21.09.202630 days Gratitude DAY 16 — NATURE WHAT DO YOU ENJOY MOST ABOUT NATURE? DAY 17 — FAVOURITE FOOD WHAT MEAL OR DISH BRINGS BACK A HAPPY MEMORY? DAY 18 — A SKILL WHAT IS SOMETHING YOU HAVE LEARNED OR BECOME GOOD AT? DAY 19 — SOMETHING I LOVE ABOUT MYSELF WHAT IS ONE QUALITY ABOUT YOURSELF THAT YOU APPRECIATE? DAY 20 — LAUGHTER WHO MAKES YOU LAUGH? WHAT IS SOMETHING FUNNY YOU REMEMBER? DAY 21 — A WONDERFUL DAY THINK ABOUT ONE OF THE BEST DAYS OF YOUR LIFE. WHAT MADE IT SPECIAL? 🌺 WEEK 4 — LOOKING BACK & LOOKING FORWARD DAY 22 — A LIFE LESSON WHAT IS AN IMPORTANT LESSON LIFE HAS TAUGHT YOU? DAY 23 — A TRADITION WHAT FAMILY OR CULTURAL TRADITION ARE YOU GRATEFUL FOR? DAY 24 — GIVING TO OTHERS HOW DOES HELPING OR SUPPORTING SOMEONE ELSE MAKE YOU FEEL? DAY 25 — SOMETHING I LOOK FORWARD TO WHAT IS SOMETHING YOU ARE LOOKING FORWARD TO? DAY 26 — MY FAVOURITE SEASON WHICH SEASON DO YOU ENJOY MOST, AND WHY? DAY 27 — SOMETHING I TAKE FOR GRANTED WHAT IS SOMETHING YOU HAVE TODAY THAT YOU ARE ESPECIALLY THANKFUL FOR? DAY 28 — THIS YEAR WHAT HAS BEEN ONE OF YOUR HAPPIEST MOMENTS THIS YEAR? 💐 FINAL TWO DAYS — MY GRATITUDE JOURNEY DAY 29 — WHAT I HAVE LEARNED AFTER 29 DAYS OF GRATITUDE, HAS ANYTHING CHANGED ABOUT THE WAY YOU LOOK AT YOUR EVERYDAY LIFE? DAY 30 — MY GRATITUDE LIST TODAY, WRITE DOWN 10 THINGS YOU ARE GRATEFUL FOR. THEY CAN BE BIG THINGS OR LITTLE THINGS. ❤ A MESSAGE TO OUR PARTICIPANTS GRATITUDE DOES NOT HAVE TO BE COMPLICATED. SOMETIMES IT IS SIMPLY APPRECIATING THE MORNING SUNSHINE, HEARING A FAVOURITE SONG, SHARING A LAUGH WITH A FRIEND, ENJOYING A DELICIOUS MEAL, REMEMBERING SOMEONE SPECIAL OR BEING THANKFUL FOR ANOTHER DAY. TAKE A MOMENT. REMEMBER A HAPPY MEMORY. SHARE A SMILE. EVERY DAY GIVES US SOMETHING TO BE GRATEFUL FOR.

Dear Valued Par ticipant, At Ram Care, we are committed to making your care experience more transparent, accessible, and convenient. We are pleased to introduce SITA, our customised client por tal designed to help you stay informed and connected with your ser vices. SITA stands for Support, Information, Transparency, and Accessibility, providing secure access to impor tant details about your care whenever you need them. WHAT'S NEW? Through SITA, you will be able to access a range of information relating to your ser vices, including: Your personalised Care Plan For tnightly budget statements Statements and invoices Available budget and updated funding balances Roster schedules and upcoming ser vices Invoice and payment statuses Secure messaging with your Care Par tner Impor tant updates and notifications Additional features that will be introduced over time Designed with simplicity and ease of use in mind, SITA gives you and your loved ones greater visibility over the suppor ts you receive. Whether you want to review your funding, check scheduled ser vices, or communicate directly with your Care Par tner, ever ything is available in one secure location. Getting Started 1. Visit app.ramcare.com.au 2. You will be directed to a secure login page. 3. Enter your email address and password. 4. Select "Sign In". Once logged in, you can explore the available features and access information relating to your care. Why Use SITA? ✔ Available 24/7 View your information 24 hours a day, wherever you are. ✔ Greater Visibility Monitor your ser vices, budgets, and funding balances with confidence. ✔Secure and Reliable Your personal information is protected through a safe online platform.. ✔ Convenient Access View impor tant documents and updates quickly and easily, all in one place. ✔ Stay Connected Communicate directly with your Care Par tner and receive impor tant notifications. A Portal That Continues to Grow SITA is currently in its trial phase and remains under active development. From time to time, maintenance and updates may be carried out to enhance performance and introduce new capabilities. We appreciate your patience and understanding as we continue to refine the platform. Our team is available to assist you with setting up and navigating the por tal, helping you feel confident ever y step of the way. If you would like fur ther information or require assistance, please contact your designated Care Par tner. We are excited to provide this new ser vice and look forward to continuing to enhance SITA, delivering an experience that is simple, convenient, and centred around your needs. Thank you for being part of the Ram Care family.

Dear Valued Participant, Thank you for choosing Ram Care as your trusted Support at Home provider. We genuinely appreciate your ongoing support, trust and collaboration. We are writing to inform you of an upcoming change to our Support at Home fee schedule, effective 1st October 2026 This adjustment is necessary due to increasing operational costs, including inflation, rising wages and other costs associated with maintaining our high standards of service delivery. These changes help us continue providing high-quality, reliable and person- centred care to you and our wider community. We understand that changes to fees may be concerning. Our team will continue to work closely with you to manage your Support at Home funding and budget as effectively as possible and minimise any impact on your services and support hours. Our priority remains providing exceptional care while supporting your individual goals, wellbeing, choice and independence. If you have any questions or would like to discuss how these changes may affect your Support at Home services or budget, please contact your designated Care Partner or the Ram Care team on 1300 119 806 or email info@ramcare.com.au Thank you for your understanding and continued trust in Ram Care. Yours sincerely, Ram Care Management Team