WORKING AT HEIGHT EXPERT GUIDE 2026 As part of our commitment to work at height safety, we have created this guide to provide guidance and advice on how to minimise risk and ensure compliance. +44 (0) 113 524 1018 www.hls.co hello@hls.co

TABLE OF CONTENTS HLS Services Why Working At Height Matters The Legal Expectation Orientation & Trust Making Safer Decisions Industry Best Practice & Competence Managing Risk In Practice Applying This In Real Life Page 02

Why This Guide Exists Working at height continues to be one of the leading causes of serious injuries and fatal accidents in the workplace. Organisations are under increasing pressure to ensure not only, that their teams are selecting the correct equipment, but that they are using it appropriately, main- tained correctly, and aligned with current legislation and best practice. With a wide range of access solutions available, and regulations that can be complex or open to interpretation, it is not always clear what constitutes a safe and suitable solution for a specific task or environ- ment. This guide has been developed to provide clear, practical guidance to support informed decision-making. Its purpose is to help you reduce risk, improve safety outcomes, maintain compliance, and protect those required to work at height. Who This Guide Is For This guide is intended for anyone with responsibility for specifying, managing, purchasing, or overseeing equipment used for working at height, including: ◆ Health and Safety Managers ◆ Facilities and Operations Managers ◆ Maintenance and Engineering Whether you are reviewing existing arrangements, addressing a specific access challenge, or improving overall working-at-height practices, this guide is designed to support confident and compliant decisions. This guide can be read from start to finish or used as a reference guide, allowing you to focus on sections relevant to your application, industry, or equipment type. Throughout the guide, the emphasis is on practical considerations, common risks, and best-practice guidance to help you: ◆ Understand key safety and compliance requirements ◆ Identify appropriate access solutions ◆ Apply guidance effectively in real working environments This guide supports informed discussion and safer decision-making. It does not replace the need for site-specific risk assessments or pro- fessional advice where required. How to Use This Guide INTRODUCTION: ABOUT THIS GUIDE Page 03

HLS: OUR MISSION, EXPERTISE & VALUES Experts In Working At Height Solutions HLS has many years of experience in specifying and supplying equipment for working at height, materials handling, and floorcare applications. As an independent provider, we offer genuinely unbiased advice, ensuring solutions are selected based solely on safety, suitability, and compliance. We work closely with our customers to understand their working environments, assess risks, and identify the most appropriate equipment for each task. Our support extends beyond supply and includes site surveys, advice on acquisition options, operator train- ing, and ongoing maintenance and repair services, helping to minimise downtime and support regulatory compliance. A Message From Our Managing Director Stuart HoneywoodStuart Honeywood Managing Director, HLSManaging Director, HLS As the MD of HLS, I would like to take the opportunity to introduce myself. I have over thirty years of experience in the work at height & materials handling industries with exten- sive knowledge of equipment, safety, compliance, and best practice, as well as the best practical solutions, consultancy services and training. Our team consists of friendly customer service, sales, and technical experts with a wide range of qualifications, exper- tise and experience all passionate about support you keep- ing people safe and productive.” Equality & Diversity Our unique attributes make us strong. We will celebrate, champi- on and provide equal opportunities for all our employee. Ethics We always treat everyone we interact with professionally, fairly, and honestly. Safety ‘Passionate about keeping people safe when working at height’ is not just our motto, it is our ethos. And we promote a safety-first culture. Environment We take an active role in preventing further damage to our plan- et and have numerous programmes in place to avoid waste, dis- card properly, recycle often, and source sustainably. Community We give back to benefit all. We have introduced a 1:1:1 pledge for 1% profit donated, 1% company time donated and 1% of team free time donated to a local cause each year to support this commit- ment. What Our Mission Is: Page 04

We supply a wide range of working at height, mate- rials handling, and floorcare equipment, including bespoke design and build solutions. As an independ- ent provider, we specify equipment based on safety, suitability, and compliance, not brand preference. We offer short-term hire and long-term contract rental solutions to suit a wide range of operational and financial requirements. Our team will help you select the right equipment and agree terms that support flexibility, cost control, and compliance. Our specialist engineers provide planned main- tenance, breakdown support, and repairs to help maximise uptime, extend equipment life, and ensure equipment remains safe and compliant. We carry out thorough examinations and inspections in line with LOLER and PUWER regulations, giving you confidence that your equipment meets legal requirements and is safe to use. We deliver a range of working at height and equip- ment training, including IPAF-accredited and be- spoke courses, to ensure operators and managers have the knowledge and competence to work safely. Our professional site surveys and working at height risk assessments help identify hazards, assess risk, and determine the most effective and compliant access solution for your site and task. At HLS, our services are designed to support safe, compliant, and efficient working at height throughout the full equipment lifecycle, from initial planning and specification through to training, inspection, and ongoing support. Whether you need advice, equipment, training, or long-term support, our experienced team is here to help. HLS SERVICES AND SUPPORT Page 05

To help organisations get the most from their equipment, reduce downtime, and maintain safe and compliant working practices, HLS offers a range of additional support services. These services can be added to mandatory inspections and service visits to provide deeper insight, assurance, and practical on-site support. Strengthening Safety, Compliance & Equipment Performance ADDITIONAL SUPPORT SERVICES Ensures user checks are being carried out in order to identify equipment is safe to use and will not cause an injury to the platform occupants or other personnel. Enables proactive planning for maintenance, re- pair and replacement. Highlights proactive options to reduce unplanned downtime and its impact on productivity. Provides a practical refresher to users, supervisors and rescue personnel for MEWP’s. Improves safety awareness and supports best practice. Ensures appropriate equipment is being used for des- ignated tasks. Accidents frequently occur due to lack of precautions taken, incorrect equipment for task or defective equipment. Helps identify recurring user related damage or misuse, highlighting potential training requirements or preventative maintenance needs. Supports com- pliance with legislation, standards and best practice. Ensures your rescue protocols are up to date and that designate rescuers are confident and capable in the event of an emergency. DAILY CHECKLIST REVIEW TASK ANALYSIS BY EQUIPMENT TYPE EQUIPMENT CONDITION IMPACT REPAIR & CALL-OUT HISTORY USER FAMILIARISATION SESSIONS RESCUE PLAN REVIEW Page 06

HSE FATAL STATISTICS Key Message Fatal falls from height are not rare accidents. They are foreseeable events, often linked to planning, equipment choice, and competence. Falls from height remain the single largest cause of fatal injury in the workplace across Great Britain. Despite decades of progress in health and safety management, workers continue to lose their lives every year due to preventable falls. These incidents occur across multiple sectors, from construction and logistics to manufacturing and facilities maintenance. Every year, more people die from falling at work than from any other single type of incident. The risk is persistent, predictable, and, in many cases, avoidable. Total Worker Fatalities (2025/26) 126 Work-related deaths across Great Britain Falls as % of Total Deaths 25% Around 1 in 4 workplace deaths Average per Month 2 Or more workers die from falls from height each month The leading cause of workplace death 31Fatal Falls from Height (2025/26) Total Worker FatalitiesFatal Falls From Height Fatal Falls From Height Total Worker Fatalities Fatal injuries to workers: Great Britain 2019/20 - 2025/26 = Page 07

Slips, trips or falls on same level Falls from a height Specified injury Over-7-day injury Slips, trips or falls on same level Falls from a height Acts of violence Struck by moving object Handling, lifting or carrying While slips, trips and falls on the same level account for a large proportion of non-fatal injuries, they make up only 1% of fatal injuries between 2020/21 and 2024/25. In contrast, falls from height are consistently responsible for a far greater share of workplace deaths each year. This highlights a clear difference between the most common injuries and the most serious risks. Non-Fatal Injuries To Employees By Most Common Accident Kinds Same-Level Falls Vs Falls From Height – Injury Although slips, trips and falls on the same level account for a larger overall share of reported injuries, falls from height are far more likely to result in serious harm. In 2024/25, falls from height made up 15% of specified injuries but only 5% of over- 7-day injuries, indicating a higher severity when they occur. This comparison reinforces that while same-level falls are more common, working at height presents a significantly greater risk of serious injury. HSE NON-FATAL STATISTICS 10 20 30 40 50 0 46% 24% 15% 5% . 17% 10% 10% 30% 8% Page 08

Employee non-fatal injuries reported by employers in 2024/25 (RIDDOR reported injuries) 40.1 Million Manufacturing workers reported a non-fatal workplace injury (Average estimate 2022/23–2024/25) KEY HSE NON-FATAL STATISTICS Workers sustained a non-fatal workplace injury in 2024/25 (Self-reported via the Labour Force Survey) 680,000 Working days lost due to work-related ill health and non-fatal injuries (Labour Force Survey estimate, 2024/25) 59,219 55,000 In 2024/25, an estimated 680,000 workers sustained a non-fatal workplace injury, with 59,219 injuries formally reported by employers under RIDDOR. The impact extends beyond the initial incident, contributing to 40.1 million working days lost due to work-related ill health and injury. In manufacturing alone, an average of 55,000 workers reported a non-fatal injury, with nearly a quarter resulting in more than seven days off work. These figures demonstrate the significant scale and ongoing impact of non-fatal harm across British workplaces. Page 09

HSE PROSECUTIONS & CONSEQUENCES Falls from height are not accidents, they are usually the result of poor planning, unsafe decisions, or missing controls. The following prosecutions show how quickly routine work can turn into life-changing or fatal incidents. Ladder Fall During Renovation Cherry Picker Struck By Bus What went wrong ◆ No safe system of work ◆ Unsafe ladder use ◆ Poor supervision What happened A worker fell 1.65 metres from a stepladder while constructing timber formwork for a staircase during a London refurbishment project. There was no safe system of work in place for working at height. Key lesson Working at height must be properly planned and supervised, especially after enforcement action. What happened A roofer was thrown from a cherry picker when a double-decker bus struck the boom over a live road in Glasgow. He was not secured in the basket. Key lesson MEWP work near live traffic must be properly planned, segregated, and controlled, or the consequences can be catastrophic. What went wrong ◆ Poor planning ◆ No traffic segregation ◆ No adequate fall protection Outcome ◆ Multiple serious injuries ◆ Company fined £24,000 ◆ £4,101 costs Outcome ◆ Life-changing injuries (pelvis, hip, lung, wrist) ◆ Company fined £215,000 Mandatory Harness Use in Boom Lifts – Preventing Catapult Effect The catapult effect can occur when operating or driving a boom lift, even in the stowed position, due to sudden stops, ground conditions, or impact that can violently eject occupants from the platform. For this reason, all occupants must wear personal fall protection equipment (PFPE) at all times, secured to the designated anchor point. A full body harness with an adjustable restraint lanyard, kept as short as possible, is mandatory when using boom lifts. Page 10

The Work At Height Regulations 2005 THE WORK AT HEIGHT REGULATIONS The Work at Height Regulations 2005 are designed to prevent death and injury caused by falls from height. The legislation defines work at height as ‘work in any place where if, there were no precautions in place, a person could fall a distance liable to cause personal injury.’ To comply with the Work at Height Regulations, duty holders must ensure that: ◆ All work at height is properly planned and organised ◆ Weather conditions are taken into account where they could affect safety ◆ Anyone involved in work at height is trained and competent ◆ The place where work at height is carried out is safe ◆ Equipment used for work at height is suitable and regularly inspected ◆ Risks from fragile surfaces are identified and controlled ◆ Risks from falling objects are properly managed These requirements apply whether work is routine, non-routine, short-term, or part of maintenance activities. How To Comply With The Regulations Your Legal Responsibilities The regulations place duties on employers and those who control work at height. Employers are responsible for: ◆ The health, safety, and welfare of employees ◆ Assessing risks related to work at height ◆ Putting measures in place to remove or control those risks This responsibility applies to employees, contractors, and anyone else affected by the work. Page 11

THE BASIC PRINCIPLES OF THE REGULATIONS Where it is reasonably practicable to do so, avoid working at height altogether. Use an existing safe place of work or the right type of equipment to prevent falls. Where the risk of falling cannot be eliminated, use equipment that reduces the distance and impact of a fall. All decisions must be supported by a suitable and sufficient risk assessment. This approach ensures that risks are considered in a structured and defensible way. 1. Avoid Work At Height At All Times Where Practicable 2. Prevent Falls Where Work At Height Cannot Be Avoided 3. Reduce The Consequences Of A Fall 4. Base Decisions On An Efficient Risk Assessment All work at height activities must be properly planned, supervised, and carried out by competent individuals with the appropriate training and experience. Suitable equipment should be selected based on the nature of the task and the level of risk involved, ensuring it is regularly inspected and maintained in safe working condition. Employers and workers share responsibility for following safe systems of work, using protective measures correctly, and reporting any hazards or defects immediately. By promoting a proactive safety culture and continuous monitoring of risks, organisations can significantly reduce incidents and ensure compliance with work at height regulations. Page 12

LADDERS LAST: THINKING BEFORE YOU USE A LADDER Ladders are part of everyday work in almost every industry. Changing a light, reaching a shelf, carrying out a quick check, a ladder is often the first thing people reach for. That does not make ladders wrong. But it does mean they are often used without thinking. You cannot reduce ladder use by making ladders harder to access. Real improvement comes from: ◆ Making safer options easy to use ◆ Helping people stop and think before they act ◆ Explaining why safer choices matter ◆ Ladders Last is about better decisions, not more rules. What “Ladders Last” Really Means Ladders Last does not mean: ◆ Banning ladders ◆ Making work harder ◆ Adding unnecessary paperwork It means pausing before starting a task and asking one simple question: “Is a ladder the safest way to do this job?” Using a ladder always comes with a risk of falling. Ladders Last encourages people to think about safer ways to gain height first and only use ladders when those options are not practical and the risk is low. Introducing safer ways of working is not something you do once and walk away from. Habits return quickly if people do not understand the reason behind the change. People are more likely to work safely when they understand: ◆ How incidents affect families, colleagues, and teams ◆ That work is only one part of life ◆ That the goal is for everyone to go home safely, every day Ladders Last works best when it is treated as a mindset reminder, not a strict rule. What “Ladders Last” Really Means Why This Matters Ladders Last Is About People, Not Policies Page 13

While ladders are convenient, they often contribute to workplace injuries due to misuse or overuse. For many low-level jobs, there are safer ways to gain height without using a ladder or a full-size MEWP. Examples include: ◆ HLS Hugo Lift ◆ Cantilever platform ◆ Scissor lift ◆ Bravi Leonardo ◆ Desk Surfer These options can reduce the need to overreach and provide a more stable place to work. Where ladders remain appropriate, choosing better designs can significantly reduce risk. ◆ Improved ladder and step solutions can offer: ◆ Increased stability ◆ Wider, more secure standing platforms ◆ Better handholds ◆ Reduced likelihood of misuse HLS supports the use of safer ladder and step options that help organisations maintain flexibility while improving safety outcomes, including: In an HLS customer poll, 47% of organisations confirmed they have already adopted a Ladders Last policy, reflecting a wider industry shift toward safer low-level access solutions. The move towards Ladders Last is being driven by several factors: ◆ Injury data showing frequent falls from steps and ladders ◆ Increased enforcement activity and prosecutions ◆ Greater focus on management and director accountability ◆ Improved availability of compact, cost-effective alternatives Ladders Last supports compliance by demonstrating that equipment selection decisions are deliberate, considered, and proportionate to risk. Why Organisations Are Moving to Ladders Last LADDERS LAST: SAFER & ALTERNATIVE SOLUTIONS Safer Ladder Options Ladder Alternatives These provide a safer alternative to traditional ladders for many low-level tasks, without the need to move to larger access equipment. Page 14 HLS FORTRESS STEP

LADDERS SAFETY INSPECTION Even when a ladder is the right choice, it still presents a risk. Many ladder incidents happen not because ladders are banned or ignored, but because basic safety checks, controls, or training are missed. Good ladder safety comes down to three things: 1. Knowing the ladder is safe to use 2. Controlling who uses it and when 3. Making sure people know how to use it properly Ladder inspection is one of the most important safety controls, yet it is often treated as low priority. Common reasons ladder inspections fail include: ◆ No clear ownership ◆ Infrequent checks ◆ Poor or missing records ◆ Damage not being reported ◆ Ladders being seen as “low risk equipment” An Effective ladder inspection should include: ◆ A pre-use check by the user ◆ Regular formal inspections by a competent person ◆ Clear records showing inspection dates and outcomes ◆ A process for removing damaged ladders from use Why Ladder Safety Still Matters Knowing The Ladder Is Safe What A Good Ladder Inspection Looks Like Inspections should check for: ◆ Damage to stiles, rungs, feet, and platforms ◆ Loose or missing fixings ◆ Signs of wear, corrosion, or cracks ◆ Labels and instructions being present and readable ◆ Inspection should be meaningful, not a tick-box exercise. This 7-page guide gives you three checklists for pre-use inspections and then for safe use of steps and ladders. ◆ Ladders pre-use inspection checklist ◆ Using leaning ladders safely checklist ◆ Using stepladders safely checklist ◆ Ladder inspection checklist Download the HLS Ladders Safety Toolkit Page 15

LADDER SAFETY: CONTROL & TRAINING Training is important because it: ◆ Reinforces correct technique ◆ Addresses bad habits ◆ Builds consistency across teams Effective steps and ladders training should include: ◆ Selecting the right ladder or step for the task ◆ Correct setup and positioning ◆ Maintaining three points of contact ◆ Safe movement and positioning on the ladder ◆ Understanding load limits ◆ Knowing when not to use a ladder What Good Training Covers Steps and Ladders Training Proper ladder safety relies on both effective training and controlled use. Even experienced workers can develop unsafe habits, making regular training essential to reinforce correct techniques, improve consistency across teams, and address risky behaviors. Good ladder training teaches workers how to choose the right ladder for the task, set it up correctly, maintain three points of contact, move safely while working at height, understand load limits, and recognize when a ladder should not be used. A ladder token system is a simple way to control ladder use and improve accountability. ◆ A ladder token system can: ◆ Prevent failed visits ◆ Reduce misuse and casual “grab and go” behaviour ◆ Reinforce Ladders Last thinking ◆ Create shared responsibility between users and managers Controlling Use and Accountability In addition to training, implementing control measures such as a ladder token system helps manage ladder use, improve accountability, reduce misuse, and encourage workers to consider safer alternatives before choosing a ladder. Page 16

INDUSTRY BEST PRACTICE & COMPETENCE IPAF Safety Campaigns IPAF safety campaigns focus on the most common causes of serious and fatal incidents involving MEWPs. Each campaign highlights practical lessons that can be applied on site. Reducing the risks associated with working at height requires more than compliance alone, it requires a strong safety culture supported by competence, training, and industry best practice. The International Powered Access Federation (IPAF) plays a key role in improving safety standards through guidance, training, and global safety campaigns. Reinforces fundamental safe operating principles, including: ◆ Identifying common hazards ◆ Selection the most appropriate equipment ◆ How to manage risks Many incidents occur when basic controls are overlooked or taken for granted. Focuses on reducing the risk of machine instability by: ◆ Highlighting the importance of ground conditions ◆ Correct positioning and setup ◆ Understanding machine limits Overturns remain a leading cause of serious incidents. Raises awareness of entrapment and crushing hazards, particularly: ◆ When working near overhead structures ◆ In confined or restricted spaces The campaign reinforces the need for planning, vigilance, and appropriate controls. Why Best Practice and Competence Matter Industry best practice highlights that: ◆ Most serious incidents involve a combination of human behaviour, planning failures, and lack of awareness ◆ Training alone is not enough, learning must be reinforced Competence includes knowing when not to operate, not just how to operate. Strong safety cultures support people in making safer choices, even under Over turned boom lift image Source: Health and Safety Executive (HSE), reproduced in Construction Management (2024). Page 17

TRAINING AND COMPETENCE Supporting Safe, Compliant Work at Height Working at height safely requires more than equipment alone. It depends on people having the right training, understanding, and support to plan, manage, and carry out work correctly. Our training and consultancy services are dedicated to helping organisations work at height safely, ensure compliance, and reduce preventable accidents and near misses, while maintaining productivity. Shared Responsibility for Safety Both employers and employees have a responsibility for safety when working at height. Before any work at height begins, it is the employer’s duty to ensure that: ◆ Work at height is properly planned and risk assessed ◆ Anyone working at height is trained on the equipment they will use ◆ Those carrying out the work are competent to do so ◆ Appropriate supervision is in place Employees also have responsibilities. These include: ◆ Using equipment correctly and as trained ◆ Carrying out pre-use inspections ◆ Reporting defects, damage, or unsafe conditions ◆ Safe working at height relies on both sides fulfilling their role. Responsibilities as a Manager Managers and supervisors play a key role in work at height safety. Their responsibilities go beyond day-to-day oversight and include making sure the right controls are in place before work starts. This includes: ◆ Understanding legal duties under the Work at Height Regulations ◆ Making informed decisions about access equipment ◆ Ensuring risk assessments and safe systems of work are suitable ◆ Confirming training and competence for those involved ◆ Stopping work where risks are not adequately controlled Competence at management level means knowing what good looks like, not just relying on experience or assumption. Unsure of Your Responsibilities as a Manager? Many managers are required to plan or oversee work at height without being technical specialists. Recognised industry training can help clarify responsibilities, particularly when managing MEWP operations. The IPAF MEWPs for Managers course is designed for managers, supervisors, and planners who: ◆ Select or approve MEWPs ◆ Plan or supervise MEWP work ◆ Control powered access equipment on site The course focuses on planning, risk assessment, and legal responsibilities, rather than operating equipment. Page 18

HLS TRAINING COURSES HLS offers a range of training courses to support safe work at height and wider site safety, including: ◆ IPAF MEWP Operator Training ◆ IPAF for Managers ◆ IOSH Training ◆ Steps and Ladders Training ◆ General Work at Height Training ◆ Managers and Supervisors Training & Resources These courses support safe equipment selection, correct use, and compliance with legislation. Materials Handling Training ◆ Forklift Truck Training ◆ Powered Pallet Truck Training Supports safe movement of people, vehicles, and loads in the workplace. Bespoke Training We understand that no single solution is fit for all working at height situations, that’s why we offer bespoke working at height courses, which can be tailored to suit your specific needs and industry. Training Courses Available “We find the HLS instructors friendly, knowledgeable, and easy to understand. We have had multiple training courses over the years and have found the instructors eager to help and give our team additional support if required. If they are new to the machines or have struggled to understand the content, the instructors have taken the time to explain in more depth or in a different way, so the team member is able to understand. We use HLS for all our operator training as they are prompt when sending a quote and come back to us with available dates, and they contact us before the training is due to take place to make sure we have everything in place, i.e. meeting room booked, MEWP charged with the manual and LOLER certificate with the machine.” See What Our Clients Had To Say Page 19

MANAGING RISK: WHAT GOOD LOOKS LIKE Managing risk when working at height is not about paperwork alone. Good risk management is visible in how work is planned, how decisions are made, and how consistently controls are applied on site. Throughout this guide, we have highlighted that incidents often occur not because controls do not exist, but because they are not applied in practice. Good risk management starts before work begins and continues until the task is complete. Good practice when managing work at height includes: ◆ Clear planning before work starts ◆ Selecting the right access method for the task ◆ Involving competent people in decision-making ◆ Applying the hierarchy of control consistently ◆ Reviewing tasks when conditions change This aligns with the principles of the Work at Height Regulations and the risk-led approach outlined in the risk assessment campaign. Effective risk management follows a clear order: ◆ Avoid work at height where possible ◆ Prevent falls by using safe places of work or suitable equipment ◆ Reduce the consequences of a fall where risk cannot be eliminated Skipping steps in this process increases risk and weakens compliance. Poor practice is often characterised by: ◆ Default use of ladders without assessment ◆ Equipment chosen based on convenience ◆ Risk assessments copied without review ◆ Controls that exist on paper but not on site Managing risk well means challenging habits, not just completing documents. Page Takeaway Good risk management is planned, practical, and applied consistently. It supports safer decisions and provides confidence that work at height is being managed responsibly. What Good Risk Management Includes Applying the Hierarchy of Control What Poor Risk Management Often Looks Like Page 20

MANAGING RISK: ASSESSING THE RISKS Work must be postponed if weather conditions pose a danger to health or safety. Always monitor wind speed with an anemometer to ensure that the wind rating of the equipment is not exceeded. The employer must ensure the place of work, including the access route, is safe and precautions are in place to avoid a fall. Everyone involved in the work must be competent. This also extends to those involved in planning, supervision, and maintenance of equipment. The most suitable equipment should be selected, including appropriate personal and collective protection measures. If all risk cannot be eliminated, those working at height must receive training on how to avoid falling, and furthermore how to avoid or minimise injury in the event they do fall. Each area and all equipment should be inspected on each occasion before use commences. Measures should be taken, where reasonably practicable, to prevent objects from falling that may cause injury. Nobody working under the employer’s control should go near to a fragile surface unless there is no other practicable way for the work to be carried out. Risks may arise from conflicting or simultaneous tasks in the same area and other moving machines. Use barriers to separate work areas and maintain clear communication among workers. Before working at height, conduct pre-use inspections and control risks from poor lighting, noise, obstructions, unstable surfaces and dust. Before any work at height begins, risks must be properly assessed. This means understanding not just the task itself, but the conditions in which the task will be carried out. WEATHER CONDITIONS SAFE PLACE AT WORK EQUIPMENT SELECTION INSPECTION FRAGILE SURFACES ENVIRONMENT CARRYING OUT TASKSFALLING OBJECTSTRAININGCOMPETENT PERSON Page 21

RISK MANAGEMENT: RISK ASSESSMENTS Understanding Hazards and Risk A hazard is something that could cause harm. Risk is the likelihood of that harm occurring and how severe the outcome could be. Identifying hazards can be challenging, especially in familiar environments. Useful starting points include: ◆ Reviewing manufacturer instructions for access equipment ◆ Looking at how work is actually carried out, not just how it is planned ◆ Reviewing accident and near-miss records ◆ Considering how conditions may change during the task When assessing work at height, hazards often fall into the following categories. Each should be considered only if relevant to the site and task: ◆ Material deterioration ◆ Structural failure or falling components. ◆ Weather ◆ Wind, ice, rain, and poor visibility increasing the likelihood of slips or loss of control. ◆ Inappropriate, poorly maintained, or unsuitable equipment. ◆ Tools, materials, or waste falling from height. ◆ Unprotected edges This guide introduces the principles of risk assessment. For a practical look at generic vs site-specific risk assessments, including real examples and common mistakes, read the full article on our website: The blog explores: ◆ Why generic assessments are still widely used ◆ How site conditions shape real risk ◆ How to improve assessments without adding unnecessary paperwork Where to Start Identifying Common Work at Height Hazards Want to Go Deeper? Page 22

METHOD STATEMENTS (Based on guidance from the Health and Safety Executive) A method statement is a practical way of recording how a specific task will be carried out safely, particularly for work at height. It describes the hazards involved, the level of risk, and the precautions required, and communicates this clearly to everyone involved in the work. A method statement should be no longer than necessary to do this effectively. A clear method statement: ◆ Explains how the work will be carried out safely ◆ Identifies the hazards linked to the task ◆ Sets out the precautions and controls required ◆ Helps workers and supervisors understand their role ◆ It should support safe working on site, not add unnecessary paperwork. Method statements should be: ◆ Written in clear, simple language ◆ Free from vague terms or generalisations ◆ Focused on the actual task and location Where helpful, simple sketches or diagrams can be used to explain access, positioning, or work areas. Method statements are written for the people doing the work and their immediate su- pervisors, so they should not be overcomplicated or overly technical. Key Message Method statements are a communication tool. When they are clear, task-specific, and understood by the people on site, they help turn planning into safe action. What a Good Method Statement Does Keep It Clear and Practical Page 23

When working at height, preventing falls is critical, but it is not enough on its own. Employers must also plan what will happen if something goes wrong. A rescue plan sets out how people will be recovered safely and quickly if they become stranded, incapacitated, or involved in an incident at height. Rescue planning is not optional. It is a legal requirement and a vital part of keeping people safe. Under the Work at Height Regulations 2005, employers must have a specific, pre-planned, and regularly updated rescue procedure for any work where a person could fall and be suspended. Under the Work at Height Regulations 2005, employers must ensure that work at height is: ◆ Properly planned ◆ Appropriately supervised ◆ Carried out in a way that is as safe as reasonably practicable Regulation 4(2) states that planning must include planning for emergencies and rescue. In simple terms: If someone could fall, become trapped, or be left at height, you must have a plan to get them down safely. Relying on the emergency services alone is not acceptable, as they may not arrive quickly enough. A rescue plan is required whenever work at height could result in a person being stranded or unable to descend safely. This includes situations such as: ◆ Loss of power due to flat batteries or lack of fuel ◆ Mechanical or electrical MEWP failure ◆ A trapped or snagged platform ◆ Isolation of platform controls (including overload conditions) ◆ An incapacitated operator or occupant due to illness, injury, or entrapment Legal Requirement to Plan for Rescue When Is a Rescue Plan Required? Why Rescue Planning Matters RESCUE PLANNING FOR WORK AT HEIGHT Page 24

Symptoms can develop within 5–10 minutes and may include: ◆ Dizziness or fainting ◆ Loss of consciousness ◆ Organ failure ◆ Cardiac arrest This is why rapid rescue is critical. A well-planned rescue: ◆ Saves lives ◆ Reduces the severity of injuries ◆ Prevents suspension trauma ◆ Supports legal compliance ◆ Builds worker confidence ◆ Strengthens overall safety culture Why an Emergency Rescue Plan Is Essential Falls from height can cause serious injury or death. Even when a fall is arrested by a harness, the danger does not stop there. A suspended worker can quickly develop suspension trauma, which can become life-threatening in minutes. Suspension Trauma – What You Need to Know Suspension trauma occurs when someone is left hanging motionless in a harness after a fall. Blood pools in the legs, reducing circulation to vital organs. IPAF Guidance on Recovery and Rescue The International Powered Access Federation states that: ◆ A recovery and rescue plan must be documented ◆ Everyone involved must understand the plan ◆ The plan must be rehearsed ◆ MEWP operators should not start work until a rescue plan is in place Download the HLS Working at Height Rescue Plan Template If your business carries out work at height, having a clear and practical rescue plan is essential. This template helps you: ◆ Document realistic rescue arrangements ◆ Meet legal requirements ◆ Ensure everyone understands their role in an emergency RESCUE PLANNING FOR WORK AT HEIGHT Page 25

RESCUE PLANNING FOR WORK AT HEIGHT What a Good Rescue Plan Should Include A rescue plan should be site-specific, practical, and understood by those involved. It should clearly set out: ◆ The type of rescue method to be used (self-rescue or assisted rescue) ◆ The rescue equipment required and where it is stored ◆ How the equipment will be used ◆ Who is trained and responsible for carrying out the rescue ◆ How communication will be maintained during an emergency ◆ Emergency medical arrangements following a rescue ◆ Any limitations (for example, weather conditions) ◆ Contact details for emergency services and relevant site contacts A rescue plan should work in real conditions, not just on paper. What MEWP Operators Should Do Before Starting Work Before elevating a MEWP platform, operators should ensure that: ◆ A recovery and rescue plan is in place and understood ◆ A nominated, trained ground rescue person is available ◆ Communication between platform and ground personnel is working ◆ Other platform occupants are briefed on the rescue plan Rescue Plans Must Be Living Documents Rescue plans are of no use if they are written once and then forgotten. They should be: ◆ Reviewed at least annually ◆ Reviewed after an incident or near miss ◆ Updated if equipment, site conditions, or work methods change ◆ Tested and rehearsed so people know what to do under pressure Key Message Planning to work at height means planning for rescue. A fall may be rare, but when it happens, the speed and quality of your rescue plan can save a life. Page 26

SELECTING THE RIGHT ACCESS EQUIPMENT Push-Around Vertical Lifts: Push-around vertical lifts (PAVs) provide simple, straight-up access and are designed for ease of use. They are often used where space is restricted, floor loadings are limited, or the equipment needs to be used in public or occupied environments. They are commonly chosen as a safer alternative to steps and ladders. Mobile (Self-Propelled) Boom Lifts: Mobile boom lifts, often known as cherry pickers, allow operators to reach both up and out. They are ideal where obstacles need to be cleared or where access is required over machinery, structures, or other restrictions. Tracked Boom Lifts: Tracked boom lifts are designed for challenging environments. Their tracked chassis spreads weight across a larger area, making them suitable for uneven ground, sensitive flooring, and confined spaces such as atriums. Bespoke Platforms: Bespoke platforms are designed for situations where standard access equipment is not suitable. These solutions are often used in manufacturing, aviation, rail, or other complex environments where equipment must fit around fixed structures or processes. Self-Propelled Vertical Lifts: Self-propelled vertical lifts offer vertical access for overhead or close-in work and can usually be driven at height. This helps reduce time lost repositioning equipment and improves productivity for repetitive tasks. Self-Propelled Scissor Lifts: Scissor lifts provide a stable working platform with straight-up access and limited outreach. They are widely used for maintenance, installation, and inspection tasks where operators need room to work safely. Compact models are suitable for indoor use and narrow access routes, while larger or all-terrain models are designed for outdoor or rougher environments. If you are unsure where to start, you are not alone. At HLS, we speak to people every day who don’t want jargon, they just want a solution that works. ◆ Read our most popular blog: It explains access equipment in plain language and helps you understand what is right for your application. Want to Learn More? Page 27

This section explains the key benefits and risks of common low-level access options, from ladders and platform steps through to mobile, powered, and non-powered access platforms, to help you choose the safest practical solution for the job. When Is A Ladder The Right Choice? Ladders are familiar and easy to use, which is why they are often the first option people reach for. Used correctly, they can still have a place in low-risk, short-duration tasks. Ladders may be suitable when: ◆ The task is short and light duty ◆ Minimal tools are required ◆ Three points of contact can be maintained ◆ The ladder is correctly selected, positioned, and inspected Key limitations: ◆ Hands-free working is limited ◆ A second person may be required to foot the ladder ◆ Productivity can be low ◆ Falls from steps and ladders remain one of the most common causes of work at height injuries Platform Steps – A Safer Step Up Platform steps provide an enclosed standing area and guardrails, allowing the user to work with both hands free for longer periods. They are commonly used for: ◆ Repetitive tasks ◆ Low-level maintenance ◆ Stock picking and inspection Why they reduce risk: ◆ Enclosed platform improves stability ◆ Handrails reduce slips and trips ◆ One person can often complete the task without assistance ◆ Minimal set-up time compared to towers Mobile Platforms (Scaffold Towers) Mobile platforms or scaffold towers provide a larger working area and improved edge protection. They are suitable where: ◆ More than one person needs to work at height ◆ Tools or materials are required on the platform ◆ Work duration is longer ◆ Greater height is required than steps or ladders allow Key considerations: ◆ Correct assembly is essential ◆ Formal training (such as PASMA) is required ◆ Assembly time should be factored into planning PROGRESSION OF LOW-LEVEL ACCESS EQUIPMENT Page 28

PROGRESSION OF LOW-LEVEL ACCESS EQUIPMENT Mechanical Non-Powered Access Platforms Mechanical, non-powered access platforms bridge the gap between manual solutions and powered access. They offer: ◆ Enclosed platforms with guardrails ◆ Straight-up access without climbing ◆ Small footprints for narrow aisles and standard doorways ◆ Increased productivity with minimal setup Because they are non-powered: ◆ They never run out of battery ◆ Lift cycles are not limited LOLER and PUWER requirements may apply depending on use and configuration. Need Help Finding The Right Solution? Visit the HLS website to explore low-level access equipment by category. Or speak to an HLS expert for advice based on your site and task Powered Low-Level Access Platforms Powered low-level access platforms provide the highest level of protection and control for low- level work. They are designed so operators: ◆ Step directly into the platform (no climbing) ◆ Work fully enclosed with interlocked gates ◆ Use built-in safety systems such as tilt sensors and auto braking These platforms are ideal for: ◆ Stock picking ◆ Maintenance ◆ Hygiene and inspection tasks ◆ Repetitive low-level work EMAIL: HELLO@HLS.CO Page 29

PRODUCT FEATURE: HLS HUGO LIFT The HLS Hugo Lift is a powered low-level access platform designed to replace ladders and steps for routine working at height. It provides a stable, enclosed platform that allows operators to step straight in and work with both hands free. Compact, lightweight, and easy to manoeuvre, the Hugo Lift is particularly suited to environments where space, floor loading, and safety are critical. The Hugo Lift is designed to improve safety and productivity for low-level work by reducing reliance on climbing and manual handling. Key benefits include: ◆ Enclosed working area with self-locking gate ◆ Hands-free working for longer tasks ◆ One-person operation with minimal setup ◆ Stable platform for repeat or routine access A Practical Alternative to Ladders for Low-Level Work Why Choose the Hugo Lift? Page 30

PRODUCT FEATURE: HLS HUGO LIFT The HLS Hugo Lift is commonly used in: ◆ Data centres ◆ Offices and commercial buildings ◆ Factories and production facilities ◆ Libraries, archives, and storage areas Access & Safety ◆ Working height up to 4.2m (platform height 2.2m) ◆ Platform interlock gate automatically locks when elevated ◆ Auto-elevation braking prevents movement when raised ◆ Enclosed platform designed to reduce fall risk Manoeuvrability & Size ◆ Compact footprint — fits through a standard single doorway ◆ Zero inside turning radius for confined spaces ◆ 2-wheel steer for precise positioning ◆ Lightweight design suitable for passenger lifts and restricted floor loadings Load Handling & Functionality ◆ Height-adjustable cargo shelf with multiple configurations ◆ Suitable for stock picking, cleaning, and general maintenance ◆ Load capacity: ◆ 120kg operator platform ◆ 50kg adjustable shelf ◆ 50kg ground carry shelf Power & Maintenance ◆ Battery-powered elevation ◆ 110V / 220V self-seeking charger supplied as standard ◆ Low-maintenance systems to reduce downtime and cost Learn More Watch Hugo in action: Typical Environments HLS Hugo Lift specification sheet ◆ Hospitals and healthcare settings ◆ Schools, universities, and museums ◆ Public-facing buildings Page 31

HLS HUGO LIFT CASE STUDIES The Main Challenges Were: ◆ Space - restricted access ◆ Increased working heights – the new library store increased working heights to 4.2m ◆ Safety concerns – due to increased working heights and restricted access The Solution: Once our site survey and a risk assessment were completed we recommended our very own Hugo Lift, a push-around vertical mast lift. With a working height of 4.2m and its compact size (0.73m wide x 1.17m in length), it was ideal for working in the small aisles and reaching the highest shelving without overreaching. Warwick University Library Industry: Education The Main Challenges Were: ◆ Space - Finding compact equipment that would provide access to restricted areas. ◆ Improving safety - Currently using ladders to carry out working at height activities and needed to find an alternative solution. The Solution: Our solution for ensuring that these tasks are done safely and more efficiently whilst working at height is the Hugo Lift, an alternative and productive solution to steps and ladders. As a result of the Ho Ho Hugo competition to win a one week free Hugo hire, we were delighted to announce that the Hazlitt Theatre was one of the lucky winners. Hugo Takes The Stage Industry: Performing Arts Organisations across many industries face unique challenges when working at height. Global packaging manufacturers must streamline safety procedures while maintaining strict compliance standards. Food and drink producers often need to work safely within restricted spaces around machinery and production lines. In universities and libraries, staff require safe and practical solutions to access high shelving in narrow aisles. Meanwhile, theatres and facilities management teams frequently operate in confined environments where traditional equipment such as steps and ladders are unsuitable and can increase safety risks. These case studies highlight how organisations have addressed these challenges using the HLS Hugo Lift, improving safety, accessibility, and efficiency in demanding work Page 32

PRODUCT FEATURE: BESPOKE DESIGN & BUILD HLS follows a structured design and build process to ensure bespoke platforms are safe, compliant, and fit for purpose: When Standard Equipment Is Not the Right Fit Not every working-at-height task can be solved with off-the-shelf equipment. In some environments, fixed structures, space restrictions, or operational constraints make standard access solutions impractical or unsafe. HLS offers a bespoke access platform design and build service for situations where access equipment needs to be designed around the task, not the other way around. 1. Initial enquiry Identification of the access challenge and bespoke requirement 2. Site survey Detailed assessment of the application, including measurements and constraints 3. Initial quotation Outline design and material options discussed 4. Order confirmed 5. Technical drawings Final specification produced and signed off before manufacture 6. Delivery and installation 7. Ongoing maintenance and support (where applicable) 01 02 03 04 05 06 07 Think You Need a Bespoke Access Platform? If standard access equipment is notsuitable for your site or task, a bespoke solution may be the safest and most practical option. Page 33

CONTRACT RENTAL For longer-term rentals, HLS is able to offer great rates for powered access, materials handling and floorcare equipment on contract rental. Our team will help you with choosing the right equipment for your requirements, which can then be supplied on a fixed term rental contract at the best possible rates. We also provide service and maintenance packages which include six monthly LOLER inspections. At the end of the contract, you will have the choice of extending the contract, exchanging for new equipment on a new rental contract, purchasing the machine or returning it CONTRACT RENTAL OFFERS MANY BENEFITS ◆ Minimal capital expenditure ◆ Fixed monthly costs at very competitive rates compared to short- term rental ◆ Rentals can be offset against the business profits ◆ Service only or full repair & maintenance cover can be included ◆ Reduced administration ◆ Rental agreement periods can be set at a minimum of 36 months Indicative Pricing Including Maintenance (£ P/Wk (Available For Limited Companies Only) HLS Hugo Lift - £47 HR17 Hybrid - £256B45 - £45FTB-18-E3 - £164 Star 10 - £101GS1932M - £63 Page 34

HLS is a specialist provider of equipment, access platforms and other solutions for safe and compliant working at height, materials handling and floor care – available new and used for sale, short-term hire and long-term lease. STOCK PICKING PLATFORMS Provide a safe and effective method for handling a variety of items. Suitable for retail, warehouse & archive areas. PRODUCT OVERVIEW BOOM PLATFORMS Cherry pickers/boom lifts are ideal for reaching up & over obstructions below. Battery, diesel, hybrid & lithium power options. STEPS, LADDERS & TOWERS We have an extensive range of steps, ladders, podiums & towers. SCISSOR LIFTS Push & driveable scissor lifts are safe & reliable. Ideal for vertical access with models providing platform extension for reach up & over obstructions. TRACKED SPIDER LIFTS Reach out as well as up, work on uneven or sloping ground or gain access through narrow doorways, into atrium areas both inside & outside. LOW LEVEL ACCESS Up to 5.8m working height. A safe & effective alternative to steps & ladders. VERTICAL MAST LIFTS From push around to self-propelled these compact easy to use platforms are ideal where space is at a premium. BESPOKE DESIGN & BUILD VIEW EQUIPMENT Page 35

PLEASE CONTACT HLS +44 (0) 113 524 1018 www.hls.co hello@hls.co 5 Carrwood Park, Leeds, LS15 4LG