PATHWAYS TO PERFORMANCE
1 JOB DESCRIPTION S. No. Section Page No. 1 Food & Beverage 2-50 2 Administration & General 51-55 3 Culinary 56-84 4 Kitchen & Stewarding 85-95 5 Front Office 96-133 6 Customer Relations 134-138 7 Spa 139-172 8 Wellness & Recreation 173-229 9 Events 230-239 10 Golf Course Maintenance 240-272 11 Golf Operations 273-293 12 Housekeeping 294-316 13 Laundry 317-333 14 Engineering 334-390 15 Sales 391-412 16 Marketing 413-419 17 Human Resources 420-432 18 Learning & Development 433-445 19 Finance 446-474 20 Materials 475-486 21 Procurement 487-497 22 HSE 498-515 23 Security 516-536 24 Information Technology 537-550
2 JOB DESCRIPTION FOOD & BEVERAGE
3 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Guest Service Associate – Food and Beverage Service DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Dining | Golf Club | The Lodhi KEY ORGANISATIONAL RELATIONSHIPS Reports to: Restaurant Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff PURPOSE The Guest Service Associate – F&B Service is responsible for providing attentive and personalised food and beverage service while maintaining the highest standards of hygiene and guest satisfaction. The role involves understanding guest preferences, coordinating effectively with the service team, and ensuring accurate and timely delivery of orders. It aims to enhance guest experience through warm hospitality and seamless service. KEY RESPONSIBILITIES Drive Operational Excellence • Serve guests efficiently and achieve heartfelt guest satisfaction. • Establish a warm rapport with guests to better understand and meet their preferences and requirements. • Serve food to guests that is visually appealing and of the highest hygiene standards. • Conduct checks of sections and highlight any oversights to ensure cleanliness.
4 JOB DESCRIPTION • Coordinate effectively with the team to avoid delays in serving guests. • Handle guest complaints/issues on service hygiene. • Give the right order and ensure the right and timely flow of the starters at the table. • Keeping a check on guest feedback on cleanliness • In addition to the above duties, undertake any other assignments given occasionally or daily by senior management. Occupational Health and Safety (OH&S) Responsibilities • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess and advise action regarding health, safety, and environment (HSE) and security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Maintain HSSE performance and systematically manage risk. • Source local MS. • Demonstrate awareness of the OH&S policies and procedures, ensuring all tasks are conducted safely in accordance with the OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to the OH&S legislation, policies, and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management WORK EXPERIENCE • 0-1 year of work experience KNOWLEDGE • Extensive knowledge of F&B, along with the ability to remember and recall ingredients and dishes to inform customers and waiting staff. SKILLS • Guest handling • Team roster • Restaurant operation • Bar operations • Inventory management
5 JOB DESCRIPTION COMPETENCIES • Service excellence • Adaptability • Quick mastery of new technical skills and business knowledge • Team collaboration • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
6 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Cashier DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Dining | Golf Club | The Lodhi PURPOSE The Cashier is responsible for ensuring accurate and efficient billing, payment processing, and customer service within the food and beverage (F&B) outlets. The incumbent will manage order entries, handle financial transactions, ensure glitch-free point-of-sale (POS) operations, and maintain adherence to club policies and safety standards. This role contributes to enhancing the overall guest experience while supporting operational and compliance objectives. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Restaurant Manager and Assistant Restaurant Manager, or the person in charge of the outlet Positions Reporting to: NA Interacts with: External – Members/Guests and Vendors Internal – Managers, Supervisors, and Staff KEY RESPONSIBILITIES • Order Processing: a. Check members’ orders into the restaurant’s POS system accurately. b. Confirm order details with members to ensure accuracy before finalising the transaction. • Payment Handling: a. Properly process all transactions and get all the bills signed by the member and signed by the signing authority in case of non-chargeable. b. Issue accurate change and receipts to members. c. Follow restaurant policies regarding refunds and exchanges. • Customer Service:
7 JOB DESCRIPTION a. Provide excellent customer service by addressing customer questions, concerns, and inquiries. b. Handle customer complaints or issues with professionalism and escalate to management when necessary. • Glitch-free transaction: a. Ensure that all transactions are glitch-free. b. Make sure that all bills are acknowledged by the members. c. Assume responsibility for the closing and opening of the shift. d. Record all transactions as per the club policy. • Source local MS. • Demonstrate awareness of occupational, health, and safety (OH&S) policies and procedures, ensuring that all tasks are conducted safely in accordance with the OH&S guidelines and that their direct team does the same. • Be aware of the duties of care and adhere to the OH&S legislation, policies, and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. • In addition to the above duties, undertake any other assignments given occasionally or daily by senior management. Occupational Health and Safety (OH&S) Responsibilities • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and Security risk. • Develop, implement, and manage local Management System (LMS) execution as applicable. Maintain HSSE performance and systematically manage risk. • Source local MS. • Demonstrate awareness of the OH&S policies and procedures, ensuring that all tasks are conducted safely in accordance with the OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to the OH&S legislation, policies, and procedures. • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes.
8 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • 12th pass (Higher Secondary Certificate) or equivalent WORK EXPERIENCE • Order processing • Payment handling • Handling inquiries and complaints • Working in a fast-paced environment KNOWLEDGE • Technical Knowledge: Cash handling Point-of-sale (POS) system Payment methods Basic math skills • Customer Service Knowledge: Menu knowledge Handling inquiries Conflict resolution • General Restaurant Knowledge: Food safety and hygiene Restaurant policies Teamwork Time management SKILLS • Cash handling • Math skills • Communication • Attention to detail • Time management • Stress management • Team player COMPETENCIES • Service excellence • Adaptability • Quick mastery of new technical skills and business knowledge • Team collaboration • Business ethics and compliance • Attention to detail DISCLAIMER
9 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
10 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Senior Bartender | Bartender DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Dining | Golf Club | The Lodhi PURPOSE This position is responsible for managing the end-to-end operations of the bar, including team supervision, inventory control, menu innovation, guest experience, and regulatory compliance. This role focuses on delivering exceptional beverage service, ensuring smooth coordination with kitchen and service teams, and enhancing profitability through creative offerings and operational efficiency. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Bar Manager and F&B Manager Reporting Roles: Restaurant Staff Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Monitor licensing renewal policies. • Recruit and train bar staff. • Create new and innovative cocktails. • Coordinate with kitchen staff and create cocktails that pair well with the cuisine. • Serve as a liaison between the manager and other staff members. • Create new alcoholic beverages or update existing recipes based on guest requests. • Oversee the liquor inventory in the bar. • Order new supplies when necessary and organise storage space for bottles.
11 JOB DESCRIPTION • Manage all bar operations, including staff scheduling, inventory, and ordering supplies. • Create drink specials; focus on classics. • Ensure that customers receive prompt attention from waiting staff and bartenders. • Maintain bar area and equipment cleanliness to ensure sanitary conditions for patrons. • Determine when to stop serving alcohol to patrons with too much to drink. • Manage the financial performance of the bar. • In addition to the above duties, undertake any other assignments given occasionally or daily by senior management. Occupational Health and Safety (OH&S) Responsibilities • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and Security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Maintain HSSE performance and systematically manage risk. Source local MS. • Demonstrate awareness of the OH&S policies and procedures, ensuring that all tasks are conducted safely within the OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to OH&S legislation, policies, and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Certification in Bartending, or Bachelor’s Degree/Diploma in Hotel Management WORK EXPERIENCE • Three years of experience in a bartending role KNOWLEDGE • Strong knowledge of a wide variety of classic and contemporary cocktails • Understanding of spirits, wines, liqueurs, garnishes, and glassware pairing
12 JOB DESCRIPTION SKILLS • Strong customer service skills • Guest handling • Team roster • Bar operations • Inventory management COMPETENCIES • Service excellence • Team collaboration • Adaptability • Quick mastery of new technical skills and business knowledge • Decision-making • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
13 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Sommelier DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Dining | Golf Club | The Lodhi PURPOSE The Sommelier is responsible for curating and managing the wine program to enhance the overall guest dining experience through expert wine selection, service rituals, and staff education. The role ensures wine offerings align with the culinary concept, maintains supplier coordination, and upholds safety, hygiene, and compliance standards. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Restaurant Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Managing the Wine Program: Curating the wine list and ensuring it complements the cuisine. • Purchasing Wine: Liaise with distributors for sourcing the wine list. • Oversee the wine rituals and service, including storage, decanting, and serving temperatures. • Provide expert advice and guidance to customers about wine selection and pairing. • Assist with developing promotional material and events. • Conduct frequent wine-tasting seminars for both the staff and customers.
14 JOB DESCRIPTION • Ensure Health, Safety, Security, and Environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding Health, Safety, and Environment (HSE) and Security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Maintain HSSE performance and systematically manage risk. • Source local MS. • Demonstrate awareness of occupational health and safety (OH&S) policies and procedures, ensuring that all tasks are conducted safely in accordance with the OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. • In addition to the above duties, undertake any other assignments given occasionally or daily by senior management. Occupational Health and Safety (OH&S) Responsibilities • Ensure HSSE performance and systematic management of risk. • Monitor, assess and advise action regarding HSE and Security risk. • Develop, implement, and manage Local Management System (MS) execution as applicable. • HSSE performance and systematic management of risk • Resourcing local MS • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely a within OH&S guidelines and ensure your direct do the same. • Be aware of the duty of care and adhere to occupational, health and safety legislation, policies, and procedures. • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Certification as a Sommelier or Bachelor’s Degree/Diploma in Hospitality Management
15 JOB DESCRIPTION WORK EXPERIENCE • Proven experience as a Sommelier, Wine Steward/Stewardess, or in a similar wine-focused role KNOWLEDGE • Extensive knowledge of global wine varieties, regions, and vintages • Familiarity with local vineyards, wineries, and wine sourcing SKILLS • Exceptional customer service and interpersonal communication • Ability to educate guests and staff on wine pairings and tasting notes COMPETENCIES • Service excellence • Team collaboration • Adaptability • Works independently in fast-paced environments • Quick mastery of new technical skills and business knowledge • Decision-making • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
16 JOB DESCRIPTION JD last updated on: November 2025 Validity: October 2027 (subject to revision based on organisational changes) DESIGNATION Food and Beverage (F&B) Captain | Senior F&B Supervisor | Supervisor |Trainee Captain DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf Club | The Lodhi PURPOSE This position is responsible for delivering seamless restaurant service operations by ensuring guest satisfaction, team coordination, service quality, and compliance with safety and hygiene standards. The role supports training, floor supervision, inventory, and incident management, contributing to a high-performance service environment. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Restaurant Manager Reporting Roles: F&B Stewards Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Interact with restaurant guests to gauge satisfaction and improve customer service. • Ensure prompt and friendly guest service and maintain good relationships with guests. • Handle guest suggestions and resolve them with the help of the Restaurant Manager. • Maintain quality and service standards as per the standard operating procedure (SOP). • Conduct team recruitment and training as per the standard operating manuals. • Inspect the hygiene and cleanliness of restaurant premises.
17 JOB DESCRIPTION • Assist with the deployment of marketing material. • Assist the Restaurant Manager with inventory management. • Assist with financial management. • In addition to the above duties, undertake any other assignments given occasionally or daily by senior management. Occupational Health and Safety (OH&S) Responsibilities • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and Security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Maintain HSSE performance and systematically manage risk. • Source local MS. • Demonstrate awareness of the OH&S policies and procedures, ensuring that all tasks are conducted safely in accordance with the OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to occupational, health and safety legislation, policies, and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in your areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or Hospitality Services from an accredited university WORK EXPERIENCE • One year of work experience as F&B Supervisor KNOWLEDGE • Extensive F&B knowledge, with the ability to remember and recall ingredients and dishes to inform customers and waiting staff SKILLS • Guest handling • Team roster • Restaurant operation • Bar operations • Inventory management COMPETENCIES • Service excellence • Team collaboration • Adaptability
18 JOB DESCRIPTION • Quick mastery of new technical skills and business knowledge • Decision-making • Business ethics and compliance • Attention to detail • DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
19 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Food and Beverage Executive DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Superluxury Clubs | Lifestyle Clubs | Dining | Golf Club | The Lodhi PURPOSE The Food and Beverage Executive is responsible for supporting the smooth and efficient functioning of daily restaurant operations, ensuring high levels of guest satisfaction, service quality, and adherence to brand standards. The role involves coordinating staff, monitoring inventory, maintaining compliance, and assisting in guest engagement and feedback resolution. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Restaurant Manager Reporting Roles: F&B Supervisor and F&B Associate Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Coordinate F&B Operations at the restaurant. • Interact with restaurant guests to gauge satisfaction and improve customer service. • Ensure prompt and friendly guest service and maintain good relationships with guests. • Handle guest complaints and resolve them with the help of the restaurant manager. • Schedule restaurant staff for every meal period for smooth operations.
20 JOB DESCRIPTION • Maintain quality and service standards as per the standard operating procedure (SOP). • Conduct team training as per the standard operating manuals. • Maintain par stock of all items required for day-to-day operations. • Responsible for maintaining the F&B inventory. • Monitor adherence to regulations. Occupational Health and Safety (OH&S) Responsibilities • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Maintain HSSE performance and systematically manage risk. • Source local MS. • Demonstrate awareness of the OH&S policies and procedures, ensuring that all tasks are conducted safely in accordance with the OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to the OH&S legislation, policies, and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Degree/Diploma in Hotel Management or Hospitality Services from an accredited university WORK EXPERIENCE • Three years of work experience as F&B Supervisor KNOWLEDGE • Extensive F&B knowledge, with the ability to remember and recall ingredients and dishes to inform customers and waiting staff SKILLS • Guest handling • Team roster • Restaurant operation • Bar operations • Inventory management
21 JOB DESCRIPTION COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
22 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant Manager – Banquet Sales DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | The Lodhi PURPOSE The Assistant Manager – Banquet Sales is responsible for driving banquet sales and event revenue by acquiring new clients, nurturing existing relationships, and ensuring end-to-end banquet sales coordination. The incumbent will contribute to the growth of the banquet business through proactive sales strategies, client-centric engagement, and seamless coordination with internal departments for flawless event execution. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Director of F&B and Assistant General Manager – Sales Reporting Roles: Sales Executive | Associates Interacts with: External – Clients, Wedding/Event Planners, Corporate Partners, Vendors, Travel Agents, and Event Agencies Internal – F&B Operations, Culinary, Front Office, Finance, Marketing, Housekeeping, Reservations, and Legal and Compliance KEY RESPONSIBILITIES Drive Operational Excellence • Manage the complete banquet sales cycle—from lead generation and proposal creation to final conversion and execution coordination. • Prepare accurate Banquet Event Orders (BEOs) and ensure timely communication across departments. • Align event execution with guest expectations by working closely with the operations, culinary, and service teams. • Identify and implement process improvements to enhance turnaround time and service delivery.
23 JOB DESCRIPTION Applied Learning • Stay updated on market trends, client preferences, and competitor offerings to sharpen sales strategies. • Analyse post-event feedback and apply learnings to improve future proposals and client experience. • Participate in regular sales and operations training to stay aligned with brand and service standards. • Share learnings and best practices within the team to build collective capability. People Management • Build and nurture high-performing teams by setting clear expectations, offering regular feedback, and enabling career progression. • Act as the key liaison for clients during major events, ensuring on-ground support and responsiveness. • Promote team collaboration, accountability, and ownership in handling event- related tasks. • Mentor junior team members by sharing knowledge and guiding them on best practices. Business and Financial Acumen • Achieve monthly banquet sales targets and contribute to overall department revenue goals. • Support pricing strategy by understanding client budgets, event scale, and value-added service opportunities. • Monitor sales pipeline, lead conversion rates, and revenue contribution from banquet events. • Assist in budgeting, forecasting, and tracking cost-efficiency measures related to banquet events. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree in Hotel Management, Event Management, or Business Administration from an accredited university WORK EXPERIENCE • Five years of experience in banquet/event sales in luxury hospitality, clubs, or premium venues. KNOWLEDGE • Banquet sales operations and event planning lifecycle • Event coordination • BEO documentation • Understanding of luxury service standards and guest expectations SKILLS • Excellent communication and negotiation skills • Client engagement and relationship building
24 JOB DESCRIPTION • Coordination and multitasking • Data reporting and business analysis • Tech-savvy with proficiency in MS Office and sales systems COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
25 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant Restaurant Manager DEPARTMENT Food and Beverage (F&B) LOCATION OF POSTING Superluxury Clubs | Lifestyle Clubs | Dining | Golf Club | The Lodhi PURPOSE The Assistant Restaurant Manager is responsible for supporting the day-to-day operations of the restaurant, ensuring seamless service delivery, guest satisfaction, and adherence to brand standards. The role involves supervising service staff, managing floor operations, addressing guest feedback, and assisting in achieving revenue and operational goals. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Restaurant Manager Reporting Roles: F&B Executive, F&B Supervisor, F&B Associate Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily opening and closing of the restaurant while ensuring smooth shift handovers. • Monitor compliance with health, hygiene, and safety regulations, ensuring all operational standards are met. • Manage equipment maintenance and raise requisitions for repair or replacement as required. • Ensure the restaurant maintains inventory levels by overseeing daily supply requisitions and resource availability.
26 JOB DESCRIPTION People Management • Assist in recruitment, onboarding, and mentoring of new team members in alignment with service standards. • Conduct daily briefings to update staff on menu changes, service updates, and event plans. • Schedule shifts, assign tables, and ensure optimal staff deployment for effective floor operations. • Handle employee attendance and coordinate payroll inputs accurately and on time. Applied Learning • Promote a learning-oriented culture through on-the-job training and role-based coaching. • Support staff development by identifying skill gaps and aligning them with the training needs identified (TNI) and the training calendar. • Share feedback with the team post events or service deviations to embed a continuous improvement mindset. • Reinforce compliance with Permit to Work (PTW), near-miss reporting, and incident investigation processes. Business and Financial Acumen • Maintain accurate records of restaurant income, expenses, and stock utilisation. • Assist in budget management by monitoring costs and optimising day-to-day expenditures. • Coordinate and execute F&B initiatives such as food pop-ups, festivals, and promotions to enhance revenue. • Ensure compliance with licensing, safety certifications, and other statutory requirements. Leadership and Executive Presence • Act as the escalation point for member feedback, complaints, and grievance resolution. • Demonstrate safety-first leadership through proactive risk identification, mitigation, and compliance with OH&S protocols. • Lead by example in enforcing emergency response preparedness, including fire safety, first aid, and incident logging. • Collaborate with leadership and service teams to continuously elevate guest experience and brand image. Occupational Health and Safety (OH&S) Responsibilities
27 JOB DESCRIPTION • Implement HSSE practices and ensure systematic risk assessment and mitigation. • Train staff in fire safety, first aid, hazard awareness, and emergency procedures. • Investigate and log incidents; implement corrective/preventive actions. • Ensure audit compliance and readiness of Local Management System (LMS). JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or Hospitality Services from an accredited university. WORK EXPERIENCE • Minimum four years of experience in the hospitality sector. • Prior experience in a supervisory role within a restaurant or food service environment. KNOWLEDGE • Familiarity with restaurant management systems and POS software. • Working knowledge of food safety, hygiene standards, and local compliance regulations. • Understanding of restaurant accounting, inventory control, and reporting. • Awareness of guest engagement strategies and service recovery protocols. SKILLS • Strong customer service skills • Strong leadership skills with an affinity for capacity development • Effective verbal and written communication LEADERSHIP COMPETENCIES • Service excellence • Leadership and people management • Problem-solving • Decision-making • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
28 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Deputy Manager |Assistant Manager – Food and Beverage DEPARTMENT Food and Beverage LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Golf and Country Club |Dining | The Lodhi PURPOSE This position is responsible for supporting the Food and Beverage (F&B) Department in delivering exceptional member experience by assisting in the planning, coordination, and execution of dining services, events, and day-to-day F&B operations across the club. The role involves regular interaction with members, vendors, and internal teams to ensure high service standards, operational efficiency, and consistent alignment with the unit/club’s premium hospitality ethos and culinary excellence. KEY ORGANISATIONAL RELATIONSHIPS Reports to: F&B Manager, Outlet Manager, and Club Manager Reporting Roles: Supervisors, Executives, F&B Associates, and Stewards Interacts with: External – Members/Guests, Vendors, and Service Providers Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily operations of assigned F&B outlet(s), ensuring seamless service delivery, hygiene, safety, and member satisfaction. • Supervise service and kitchen coordination, floor operations, and guest interactions for prompt issue resolution. • Support planning and execution of F&B promotions, banquets, events, and seasonal initiatives in collaboration with culinary and events teams. • Track and submit operational reports, including guest feedback, sales, waste analysis, and consumption trends.
29 JOB DESCRIPTION Applied Learning • Continuously update self and team on unit/club standard operating processes (SOPs), product knowledge, new menus, and service trends. • Leverage guest feedback and internal audits to identify areas for improvement and training needs. • Participate in club-led learning forums and cross-training initiatives to enhance multi-outlet capabilities. • Promote a learning culture by sharing best practices and guiding the team on new service procedures and policies. People Management • Assist in the recruitment, onboarding, and induction of new F&B team members. • Train, mentor, and coach staff to consistently deliver premium guest service aligned with club standards. • Manage shift schedules, associate planning, and rostering to ensure adequate coverage during peak hours. • Uphold team grooming, discipline, and service etiquette, fostering a culture of ownership and accountability. Business and Financial Acumen • Monitor daily revenue, covers, and per cover average; analyse sales trends and suggest upselling strategies. • Assist in departmental budget tracking by controlling costs, minimising wastage, and optimising resource use. • Contribute to revenue generation by suggesting ideas for special menus, dining experiences, and member-exclusive events. • Support procurement and vendor negotiations to ensure cost-effective purchasing and quality assurance. Leadership • Lead by example on the floor, inspiring a hands-on, guest-focused work culture. • Act as a communication bridge between management and frontline teams to ensure alignment on service objectives. • Encourage innovation and initiative among team members to enhance guest delight. • Represent the outlet in cross-departmental meetings and support broader club initiatives. Managing Legal and Compliance Practices • Ensure compliance with statutory norms related to F&B operations, including licensing, hygiene audits, and documentation.
30 JOB DESCRIPTION • Maintain records of training, incident reports, and food safety logs as per audit standards. • Report any non-compliance issues and initiate corrective actions in coordination with relevant authorities. Occupational Health and Safety (OH&S) Responsibilities • Promote and enforce OH&S standards across F&B outlets, including fire safety, equipment handling, and sanitation protocols. • Ensure that the team is trained in emergency procedures and first aid readiness. • Conduct regular risk assessments, identify hazards, and take proactive measures to prevent incidents. • Log and report all safety/security incidents and collaborate with the safety officer for root-cause analysis and preventive planning. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or equivalent WORK EXPERIENCE • Minimum 4–6 years of F&B experience in luxury hotels/clubs KNOWLEDGE • Thorough knowledge of F&B service standards, food hygiene norms, and guest service protocols SKILLS • Strong interpersonal and team management • Problem-solving skills • Ability to multitask and remain calm under pressure • Hands-on experience in point-of-sale (POS) and billing systems COMPETENCIES • Service excellence • Problem-solving • Attention to detail • Team supervision and coordination • Guest-centric approach • Effective communication • Planning and execution • Adaptability DISCLAIMER
31 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
32 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Restaurant Manager DEPARTMENT Food and Beverage (F&B) LOCATION OF POSTING Super Luxury Clubs |Lifestyle Clubs |Golf and Country Club| The Lodhi| Dining PURPOSE The Restaurant Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring exceptional service delivery, and optimising guest satisfaction and revenue performance. The role involves managing the Food & Beverage (F&B) outlet staff, maintaining operational excellence, enhancing the dining experience, and collaborating with kitchen, bar, and support departments to deliver seamless, high- quality service aligned with the property's brand values and business goals. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Food and Beverage Manager and Club Manager Reporting Roles: Assistant Restaurant Managers, Restaurant Supervisors, Supervisors, Executives, and Service Associates Interacts with: External – Members/Guests, Vendors, Service Providers, and Consultants Internal – Functional Heads, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence Oversee day-to-day restaurant operations, including service delivery, staff deployment, reservations, and guest management. Ensure adherence to standard operating procedures (SOPs), hygiene standards, and premium service protocols. Implement daily pre-shift briefings and service audits to maintain consistency and quality. Coordinate closely with the Kitchen and Service teams to ensure smooth order flow and guest satisfaction.
33 JOB DESCRIPTION Applied Learning Deliver hands-on training for service staff on brand standards, grooming, and guest interaction. Conduct role-plays and live demonstrations to enhance product knowledge and service fluency. Monitor service effectiveness and address gaps through continuous on-the-job learning. Promote best practices through feedback, performance coaching, and refresher sessions. Leadership Lead the restaurant team with a focus on guest-centric service, professionalism, and accountability. Set a positive example by demonstrating punctuality, grooming, and composure under pressure. Implement and monitor daily task allocations, checklists, and team key performance indicators (KPIs). Promote a collaborative culture and motivate the team through goal setting and recognition. People Management Supervise and guide the restaurant team to ensure smooth operations and guest satisfaction. Assist in recruitment, onboarding, and training of new team members. Conduct regular feedback sessions, service appraisals, and skill enhancement workshops. Foster a respectful, inclusive, and team-oriented work environment. Business and Financial Acumen Achieve departmental targets through upselling, suggestive selling, and loyalty programmes. Monitor sales reports, cover counts, and guest feedback to identify areas for improvement. Ensure cost control in inventory, breakages, and wastage while maintaining quality. Coordinate with F&B leadership on pricing, promotions, and revenue strategies. Assume responsibility for bar inventories and slow-moving stocks. Work with the events team to create a variety of offerings for the monthly events calendar for members, including food and beverage. Compliance and Risk Management Ensure adherence to food safety and hygiene norms (Food Safety and Standards Authority of India or FSSAI), internal SOPs, and audit standards. Compliance with PWC-related requirements through monthly and quarterly monitoring.
34 JOB DESCRIPTION Monitor guest feedback logs, service recovery mechanisms, and escalation protocols. Support periodic checks, internal audits, and training on hygiene and safety procedures. Liaise with kitchen and stewarding teams for cleanliness, pest control, and equipment upkeep. Occupational Health and Safety (OH&S) Responsibilities Ensure team compliance with OH&S guidelines in the restaurant. Conduct periodic drills, evacuation training, and food handling safety workshops. Report incidents, near-misses, and ensure implementation of preventive actions. Maintain a hazard-free guest and team environment through proactive monitoring. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or equivalent from an accredited university WORK EXPERIENCE • Six or more years of experience in hospitality, with at least two years in a supervisory or restaurant manager role in a luxury hotel or club KNOWLEDGE • In-depth understanding of F&B operations • Guest profiling and upselling techniques • Complaint resolution SKILLS • Communication and interpersonal skills • Team management and service planning • Point-of-sale (POS), reservations systems, billing, and reporting tools • Vendor management LEADERSHIP COMPETENCIES • Service excellence • People management and development • Guest-centric approach • Financial acumen • Operational discipline • Team collaboration • Decision-making • Attention to detail
35 JOB DESCRIPTION DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
36 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Banquet Manager DEPARTMENT Food and Beverage (F&B) LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | The Lodhi PURPOSE The Banquet Manager is responsible for planning, organising, and overseeing all banquet operations, ensuring flawless execution of events in alignment with the brand’s service standards. The role drives guest satisfaction, operational efficiency, and revenue growth through meticulous event planning, team leadership, and close coordination with culinary, sales, and service teams. It ensures compliance with safety regulations while fostering innovation in event concepts, service styles, and presentation standards. KEY ORGANISATIONAL RELATIONSHIPS Reports to: F&B Manager and Club Manager Reporting Roles: Assistant Banquet Manager, Banquet Captains, Supervisors, Service Associates, and Contractual Event Staff Interacts with: External – Members/Guests, Event Organisers, Vendors, Decorators, AV Providers, Consultants, and Authorities Internal – Functional Heads, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence Oversee daily banquet operations from event setup to breakdown, ensuring service delivery meets or exceeds brand standards. Coordinate with culinary, stewarding, and other departments to ensure timely and seamless event execution. Monitor event timelines, service quality, and guest satisfaction in real-time during functions.
37 JOB DESCRIPTION Manage inventory of banquet equipment, linen, and supplies to avoid shortages or delays. Applied Event and Service Excellence Develop and implement Standard Operating Processes (SOPs) for banquet service, setup, and breakdown. Organise pre-event briefings to align the team on event flow, service style, and guest preferences. Apply guest feedback and industry trends to enhance event experiences and service delivery. Show rounds as per the laid down SOP/post-event feedback. People Management Recruit, train, and mentor banquet team members to ensure high service standards and guest engagement. Manage staffing schedules, ensuring optimal associate utilisation for multiple concurrent events. Conduct regular performance reviews, on-the-job training, and team-building initiatives. Business and Financial Acumen Work closely with the sales team to upsell banquet services, packages, and premium offerings. Monitor event budgets, labour costs, and revenue generation, ensuring profitability. Review post-event reports to analyse performance, costs, and areas for improvement. Secure advances against each banquet event as per the guidelines. Follow the laid-down credit policy. Manage banquet casual procurement as per SOP/laid out grids/event contracting; handle advances as per SOPs; oversee contracting of all event segments; forecast budget and revenue; and make credit extensions as per SOP. Leadership Lead by example in professional conduct, guest interaction, and problem- solving. Act as the key contact for VIP events and high-profile functions, ensuring personalised attention. Foster a collaborative working relationship between the banquet and other operational teams. Compliance and Risk Management Ensure adherence to all brand policies, legal regulations, and licensing requirements. Oversee safety protocols for event setups, equipment usage, and crowd management.
38 JOB DESCRIPTION Maintain accurate records of banquet operations, contracts, and guest preferences. Occupational Health and Safety (OH&S) Responsibilities Enforce OH&S standards during event setups, service, and dismantling. Conduct safety checks for staging, electrical connections, and equipment handling. Record and investigate any incidents, implementing preventive measures for future events. Ensure all banquet arrangements, including Tech/AV/tentage, are as per the laid down Health, Safety, Security, and Environment (HSSE) guidelines by the vendor. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma from an accredited university in Hotel Management or equivalent WORK EXPERIENCE • 10+ years of experience in banquet or large-scale event management in a luxury hospitality environment. KNOWLEDGE • Expertise in banquet operations and event service protocols. • Strong understanding of budgeting, costing, and P&L management. • Knowledge of current trends in event design, theming, and service styles. • Proficiency in MS Office and banquet/event management software. SKILLS • Exceptional organisational and time management skills. • Strong communication and interpersonal skills. • Ability to handle multiple events simultaneously. • Grooming and presentation aligned with brand standards. LEADERSHIP COMPETENCIES • Service excellence • People management and development • Guest-centric approach • Financial acumen • Operational discipline
39 JOB DESCRIPTION • Team collaboration • Decision-making • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
40 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Beverage Manager DEPARTMENT Food and Beverage (F&B) LOCATION OF POSTING Super Luxury Clubs |Lifestyle Clubs |Golf and Country Club| The Lodhi| Dining PURPOSE The Beverage Manager is responsible for overseeing all beverage operations across bars, lounges, restaurants, and events. The role focuses on curating premium beverage experiences, ensuring service excellence, managing inventory and costs, and driving revenue through innovative beverage programming. It involves leading the bar and service teams, maintaining high product and service standards, and collaborating with internal departments to ensure seamless beverage service aligned with the property’s brand ethos and financial goals. KEY ORGANISATIONAL RELATIONSHIPS Reports to: F&B Manager, Director of F&B Service, and Senior Manager – F&B Services Reporting Roles: F&B Service Executives, Bartenders, and Associates Interacts with: External – Beverage Suppliers, Distributors, Licensing Authorities, and Event Partners Internal – Functional Heads, Executive Chef, Restaurant Managers, F&B Staff, Cost Controller, Marketing, and Procurement KEY RESPONSIBILITIES Drive Operational Excellence Oversee end-to-end beverage operations across all outlets, ensuring consistency, efficiency, and premium service standards. Implement and enforce standard operating procedures (SOPs) related to product preparation, service delivery, hygiene, and safety. Curate and regularly update beverage menus, including cocktails, wines, and non-alcoholic offerings in line with guest preferences and trends.
41 JOB DESCRIPTION Lead new beverage promotions, seasonal menus, and concept-driven bar experiences to enhance guest engagement and revenue. Applied Learning Provide real-time coaching to bartenders and beverage staff during service to reinforce product knowledge and mixology techniques. Conduct regular tasting sessions, product trainings, and Standard Operating Process (SOP) refreshers to support ongoing skill development. Monitor adherence to training protocols and ensure consistent application in daily operations. Evaluate training effectiveness through feedback, performance metrics, and service audits. Leadership Set high standards of professionalism, product excellence, and service integrity across all beverage touchpoints. Promote a culture of innovation by encouraging new beverage ideas, presentations, and pairings. Align beverage strategy with broader F&B and organisational objectives through collaborative planning with senior management. Act as a brand ambassador for the beverage program both internally and externally. People Management Supervise, mentor, and evaluate the performance of beverage team members, including bartenders, mixologists, and bar stewards. Develop and implement structured training, certification pathways, and on- the-job learning opportunities. Cultivate a high-performing, guest-focused team through recognition, team building, and performance rewards. Manage departmental staffing, scheduling, and succession planning in line with operational needs. Business and Financial Acumen Drive beverage profitability through strategic pricing, menu engineering, and waste minimisation. Monitor inventory, conduct regular audits, and optimise procurement and usage practices. Analyse beverage sales data and trends to identify revenue opportunities and improve margins. Assist in budgeting, forecasting, and cost control for the F&B department. Compliance and Risk Management
42 JOB DESCRIPTION Ensure 100 per cent compliance with applicable laws and standards, including excise licensing, Hazard Analysis and Critical Control Points (HACCP), Food Safety and Standards Authority of India (FSSAI), and hygiene audits. Regularly inspect bar areas for cleanliness, safety, and compliance with SOPs. Manage and document corrective actions, non-conformities, and vendor compliance protocols. Liaise with internal audit and Health, Safety, Security, and Environment (HSSE) teams to close any audit findings on time. Occupational Health and Safety (OH&S) Responsibilities Enforce adherence to OH&S protocols in all bar and beverage preparation areas. Train beverage teams in emergency procedures, fire safety, and safe alcohol handling practices. Conduct mock drills and update emergency preparedness plans in collaboration with safety teams. Log and investigate any safety incidents, ensuring corrective measures and preventive practices are implemented. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s Degree/Diploma from an accredited university in Hotel Management, Event Management; Certification in Wine and Spirits, e.g., WSET, Court of Master Sommeliers preferred WORK EXPERIENCE • Five years or more of experience in hospitality, with at least two years in Beverage Management, preferably with luxury hospitality KNOWLEDGE • In-depth understanding of Beverage operations • Food safety standards • Luxury service expectations • Costing, stock control, and licensing regulations SKILLS • Communication and interpersonal skills • Budgeting and revenue management • Organisational and financial acumen • Vendor management LEADERSHIP • Service excellence • Strategic thinking • Guest service orientation
43 JOB DESCRIPTION COMPETENCIES • Financial acumen • Innovation and creativity • Creativity and innovation • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
44 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant General Manager – Food & Beverage |Senior Manager – Food and Beverage| Food and Beverage Manager DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs |Lifestyle Clubs |Golf and Country Club | Dining | The Lodhi PURPOSE This role is responsible for overseeing the overall F&B operations, ensuring excellence in service delivery, and driving revenue growth across dining venues and events. The role involves leading teams, maintaining high operational standards, enhancing guest dining experiences, and coordinating with internal departments to ensure seamless execution aligned with the property’s service ethos and business objectives. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Club Manager and General Manager Reporting Roles: Restaurant Managers, Banquet Managers, and Assistant Restaurant Managers Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Regulatory Authorities Internal – Functional Heads, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence Ensure food and beverage (F&B) operational efficiency across all areas of the club/unit while adhering to premium service standards. Oversee end-to-end F&B operations, including hiring, menu development and engineering, budgeting, quality control, and guest service. Lead new F&B concepts, promotions, and revenue-generation initiatives.
45 JOB DESCRIPTION Applied Learning Encourage on-the-job learning by providing hands-on coaching during service hours. Use real-time scenarios and simulations to improve staff decision-making and service delivery. Monitor the application of the Standard Operating Process (SOP) and training courses in day-to-day operations. Conduct regular assessments to measure the effectiveness of training and the application of skills. Leadership Demonstrate role-model behaviour with integrity, professionalism, and accountability. Champion innovation and continuous improvement across all aspects of F&B. Work closely with the leadership team to align the F&B strategy with overall business goals. Inspire a high-performance culture with clear direction, empowerment, and recognition. People Management Supervise, guide, and mentor outlet and banquet teams for operational excellence. Facilitate structured training, performance reviews, and succession planning. Foster team engagement through open communication, recognition, and development programs. Business and Financial Acumen Drive departmental profitability through budgeting, forecasting, and cost control. Analyse financial reports (profit and loss, revenue, cost ratios) to support business decision-making. Implement sales-driving strategies, such as upselling, events, and member experiences. Compliance and Risk Management Enforce compliance with all food safety, hygiene (e.g., Food Safety and Standards Authority of India—FSSAI/Hazard Analysis and Critical Control Points—HACCP), and occupational health and safety (OH&S) regulations. Ensure that all F&B audits, inspections, and statutory norms are met consistently. Identify health, safety, and environmental risks and initiate appropriate preventive actions.
46 JOB DESCRIPTION Manage local management systems (MS) and Health, Safety, Security, and Environment (HSSE) reporting across F&B areas. Occupational Health and Safety (OH&S) Responsibilities Champion the implementation and enforcement of OH&S standards across all operational areas. Monitor safety risks, conduct regular safety drills, and update emergency response plans. Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness. Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or Event Management from an accredited university WORK EXPERIENCE • 10 or more years of experience in hospitality, including at least two years as an F&B Manager in a five-star hotel. KNOWLEDGE • In-depth understanding of F&B operations • Food safety standards • Luxury service expectations SKILLS • Communication and interpersonal skills • Budgeting • Menu engineering • Vendor management LEADERSHIP COMPETENCIES • Service excellence • Strategic thinking • Guest-centric approach • Team leadership and development • Financial acumen • Innovation and creativity • Coaching and mentoring • Attention to detail DISCLAIMER
47 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
48 JOB DESCRIPTION JD last updated on: November 2025 Validity: October 2027 (subject to revision based on organisational changes) DESIGNATION Deputy General Manager – Food and Beverage DEPARTMENT Food and Beverage (F&B) Service LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Golf and Country Club | Dining | The Lodhi PURPOSE The Deputy General Manager – F&B is responsible for leading and managing the comprehensive F&B operations across multiple venues and outlets within the property. The role ensures consistent delivery of exceptional guest experiences, drives business growth, enforces operational excellence, and leads strategic initiatives in line with the club’s luxury positioning and long-term objectives. This position acts as a critical liaison between operational teams, senior leadership, and external partners to maintain superior standards and financial performance. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Club Manager and General Manager Reporting Roles: Restaurant Managers, Banquet Managers, and Assistant Restaurant Managers Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Regulatory Authorities Internal – Functional Heads, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence Oversee all F&B operations, ensuring flawless service and adherence to the highest luxury standards across all outlets and events. Develop, implement, and monitor operational policies, procedures, and key performance indicators (KPIs) to continuously enhance efficiency and guest satisfaction.
49 JOB DESCRIPTION Lead the introduction and execution of innovative F&B concepts, seasonal menus, and premium dining experiences tailored to member preferences. Drive collaboration with culinary, beverage, and service teams to ensure product consistency, quality control, and adherence to hygiene standards. Applied Learning and Development Champion ongoing professional development through targeted training, workshops, and leadership programs to upskill F&B teams. Implement robust coaching and mentoring initiatives to build bench strength and succession pipelines within the department. Use data-driven insights and guest feedback to refine training content and operational approaches. Leadership and People Management Inspire, motivate, and lead multi-disciplinary teams, fostering a culture of accountability, teamwork, and excellence. Drive performance management processes, including goal setting, appraisals, and corrective actions to maximise employee potential. Promote a safe, inclusive, and engaging work environment aligned with organisational values. Business and Financial Acumen Own departmental budgeting, forecasting, and financial planning to meet revenue targets and optimise profitability. Analyse financial and operational reports (such as profit and loss, cost control, and revenue streams) to inform strategic decisions and remedial actions. Spearhead marketing and promotional campaigns in partnership with sales and marketing teams to boost F&B revenue and member engagement. Compliance and Risk Management Ensure strict compliance with all statutory regulations, including Food Safety and Standards Authority of India (FSSAI), Hazard Analysis and Critical Control Points (HACCP), Occupational Health and Safety (OH&S), and environmental standards. Lead regular audits, risk assessments, and incident investigations, implementing corrective measures proactively. Occupational Health and Safety (OH&S) Responsibilities Lead the implementation and continuous improvement of OH&S standards across all F&B areas. Oversee regular safety training, emergency drills, and preparedness for fire, first aid, and evacuation procedures. Ensure timely documentation, investigation, and reporting of incidents to prevent recurrence and promote a culture of safety.
50 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Degree/Diploma in Hotel Management or Event Management from an accredited university WORK EXPERIENCE • Minimum 12–15 years of progressive experience in F&B within luxury hospitality environments, with at least five years in leadership roles • Proven track record managing multi-outlet operations and large teams in a premium or super-luxury club or hotel setting. KNOWLEDGE • Deep expertise in luxury F&B operations and service excellence standards • Comprehensive understanding of food safety, hygiene regulations, and premium guest expectations • Strong commercial acumen with knowledge of budgeting, forecasting, and vendor management SKILLS • Exceptional leadership and people management capabilities • Strategic thinking and business development orientation • Excellent communication, negotiation, and stakeholder management skills • Proficiency in operational systems, point-of-sale (POS), and financial reporting tools LEADERSHIP COMPETENCIES • Service excellence • Strategic thinking • Guest-centric approach • Team leadership and development • Financial acumen • Innovation and creativity • Coaching and mentoring • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
51 JOB DESCRIPTION ASMINISTRATION & GENERAL
52 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Head of Operations/Club Manager DEPARTMENT Administration and General LOCATION OF POSTING Super Luxury Clubs |Lifestyle Clubs |Golf and Country Club| Dining PURPOSE This job description outlines the key responsibilities of the Head of Operations in overseeing all aspects of Club/Unit operations, ensuring excellence in service delivery, operational efficiency, and business growth. The role involves leading cross-functional teams, driving high standards across departments, enhancing guest experiences, and ensuring seamless coordination between operational units to achieve strategic objectives and uphold the brand values. KEY ORGANIZATIONAL RELATIONSHIPS Reports to: General Manager – Club Operations | Services Reporting Roles: Food and Beverage (F&B) Managers, Front Office Managers, Housekeeping Heads, Engineering Heads, Security Heads, Departmental Managers, and Support Function Managers Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Regulatory Authorities Internal – Functional Heads, Department Managers, Supervisors, Staff, and Contractual Workforce KEY RESPONSIBILITIES Drive Operational Excellence • Oversee the day-to-day functioning of all operational departments, including F&B, Front Office, Housekeeping, Engineering, and Security, to ensure smooth and seamless operations.
53 JOB DESCRIPTION • Implement standard operating procedures (SOPs) and quality assurance standards aligned with luxury hospitality benchmarks. • Drive operational key performance indicators (KPIs) focused on service delivery, efficiency, member satisfaction, and cost optimisation. • Lead operational readiness for special events, audits, and crisis management planning. Applied Learning • Promote a culture of continuous learning and improvement through hands-on coaching and knowledge sharing. • Ensure department heads conduct structured training and operational walk- throughs. • Monitor effectiveness of training outcomes and reinforce application through regular assessments and feedback. • Support cross-training across departments to build agility and multi-skilled teams. Leadership • Represent the club's vision and brand values through decisive leadership and strong executive presence. • Collaborate with the General Manager and senior stakeholders to drive strategic priorities. • Inspire operational leaders through clarity of direction, recognition, and development pathways. • Lead by example with professionalism, agility, and ethical leadership in all decisions. People Management • Supervise and mentor department heads to ensure team effectiveness and service excellence. • Implement performance management systems, succession planning, and employee engagement initiatives. • Foster a collaborative culture through regular inter-departmental alignment meetings. • Drive accountability, feedback, and recognition frameworks across operations teams. Business and Financial Acumen • Monitor financial performance across operational departments through profit and loss (P&L) reviews, forecasting, and budget tracking. • Drive cost control, procurement optimisation, and resource allocation aligned with business goals.
54 JOB DESCRIPTION • Leverage data and reporting tools for operational planning and revenue- enhancing initiatives. • Contribute to capital planning, maintenance budgeting, and investment decisions in collaboration with leadership. Compliance and Risk Management • Ensure strict adherence to all statutory regulations, including Food Safety and Standards Authority of India (FSSAI), Hazard Analysis and Critical Control Points (HACCP), fire safety, and labour laws. • Lead internal operational audits and drive resolution of non-compliance issues. • Identify operational risks and implement preventive and corrective measures. • Maintain robust documentation, vendor compliance records, and audit trails for all departments. Occupational Health and Safety (OH&S) Responsibilities • Champion the implementation and enforcement of OH&S standards across all operational areas. • Monitor safety risks, conduct regular safety drills, and update emergency response plans. • Ensure department heads and teams are trained in Health, Safety, Security, and Environment (HSSE) protocols, fire safety, and first aid readiness. • Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s Degree/Diploma in Hotel Management from an accredited university • Hotel Administration/Business Management from a reputed institute. WORK EXPERIENCE • Over 12 years of progressive experience in hospitality operations, with at least 3–5 years in a leadership role overseeing multiple departments (F&B, Housekeeping, Front Office, Engineering, etc.). • Prior experience in luxury hotels, clubs, or high-end hospitality environments is essential. KNOWLEDGE • End-to-end knowledge of hospitality operations, guest service delivery, and departmental workflows. • Familiarity with local and international compliance standards (FSSAI, HACCP, OH&S).
55 JOB DESCRIPTION • Sound understanding of budgeting, procurement, and cost- control mechanisms. • Tech-savvy with exposure to Property Management Systems (PMS)/Enterprise Resource Planning (ERP) systems (e.g., Opera, IDS, SAP, etc.). SKILLS • Communication and interpersonal skills • Strong leadership and team management skills across diverse operational teams • Stakeholder handling capabilities • Strategic planning and analytical thinking • Budgeting, forecasting, and performance analysis to support business outcomes LEADERSHIP COMPETENCIES • Service excellence • Strategic thinking • Guest-centric approach • Financial acumen • Innovation and creativity • Coaching and mentoring • Attention to detail • Decision making DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
56 JOB DESCRIPTION CULINARY
57 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organizational changes) DESIGNATION Commis DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs |Lifestyle Clubs |Dining |Golf and Country Club | The Lodhi PURPOSE The Commis is responsible for assisting in food preparation and supporting kitchen operations under the guidance of senior chefs. The role ensures adherence to recipes, hygiene, and safety standards while contributing to consistency and quality in every dish. This position plays a key role in maintaining kitchen efficiency, executing mise en place, and continuously learning to grow within the culinary team. KEY ORGANIZATIONAL RELATIONSHIPS Reports to: Chef de Partie and Demi Chef de Partie (DCDP) Reporting Roles: NA Interacts with: ☑ External – Members/Guests, Vendors, Consultants, and Service Providers ☑ Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES ● Prepare food items following standard recipes, portion control, and quality guidelines. ● Maintain cleanliness and sanitisation of kitchen equipment, tools, and workstations. ● Ensure mise en place is complete; accurately fill requisitions and manage basic stock rotation. ● Attend shift briefings, communicate effectively with supervisors, and contribute to a collaborative kitchen environment. ● Uphold personal grooming, hygiene, and uniform standards as per company guidelines.
58 JOB DESCRIPTION ● Minimise food wastage by handling ingredients efficiently and ensuring proper storage practices (FIFO). ● Support team members, step up when required, and maintain a positive and respectful work culture. ● Complete assigned tasks within deadlines while demonstrating responsibility and attention to detail. ● Adhere to and promote Occupational Health and Safety (OH&S) standards, ensuring compliance across all tasks and procedures. ● Participate in safety drills, perform regular equipment checks, and stay prepared for emergencies. ● Report any hazards or unsafe conditions immediately and take corrective action when possible. ● Ensure compliance with fire safety, first aid, and security protocols; help maintain a safe working environment. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION ● Degree/Diploma in Hotel Management or equivalent WORK EXPERIENCE ● 1–2 years in a similar role at a five-star hotel with Hazard Analysis and Critical Control Points (HACCP) knowledge. KNOWLEDGE ● Knowledge of various cooking methods, ingredients, equipment, and procedures. ● Familiarity with hospitality and culinary fundamentals. SKILLS ● Ability to work in a fast-paced environment with speed while maintaining quality. ● Good communication COMPETENCIES ● Service e xcellence ● Ability to work independently ● Team p layer ● Learning agility ● Innovation and c reativity ● Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
59 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Demi Chef de Partie (DCDP) DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs|Lifestyle Clubs |Dining|Golf and Country Club | The Lodhi PURPOSE The DCDP is responsible for supporting kitchen operations by preparing and presenting high-quality food items as per standard recipes and brand guidelines. The incumbent ensures consistent mise-en-place, maintains cleanliness and food safety standards, and supervises commis chefs during daily operations. The role contributes to smooth kitchen operations through effective coordination, adherence to hygiene practices, and timely execution of service. Working closely with the Chef de Partie and Sous Chef, the DCDP plays a key role in upholding culinary excellence, minimising wastage, and delivering guest satisfaction through teamwork, precision, and a hands-on approach. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Chef de Partie Reporting Roles: Commis Interacts with: External – Members/Guests, Vendors, Consultants, and Service providers Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Prepare and present food items in the assigned kitchen section, following standard recipes and quality guidelines set by the Executive Chef. • Ensure daily mise-en-place is completed efficiently and accurately, in accordance with production and service requirements. • Maintain hygiene, cleanliness, and organisation of workstations, storage areas, and food preparation equipment at all times. • Conduct duties safely and courteously in line with brand policies, hygiene standards, and health regulations.
60 JOB DESCRIPTION • Accurately complete and follow up on daily requisitions and stock rotation to support smooth kitchen operations. • Attend daily briefings and contribute actively by sharing ideas, suggestions, and feedback with supervisors and colleagues. • Assist in mentoring and motivating junior team members, fostering a positive and disciplined working environment. • Adhere to grooming, temperature control, and food safety documentation as per Hazard Analysis and Critical Control Points (HACCP) and internal audit standards. • Minimise food wastage and spoilage by following proper storage, labelling, and FIFO practices. • Communicate regularly with senior chefs to ensure coordination, consistency, and alignment with service expectations. • Take initiative to complete assigned tasks efficiently and within set timelines during both peak and non-peak hours. • Monitor and maintain product quality, freshness, and presentation standards during preparation and service. • Ensure the section’s readiness and act as a substitute in the absence of the Chef de Partie when required. • Report equipment malfunctions promptly and assist in maintaining the upkeep of kitchen tools and machinery. • Participate in cross-training, development activities, and special culinary initiatives to enhance skill sets and team knowledge. • Uphold safety, sanitation, and cleanliness standards as per internal and statutory guidelines. • Perform any other reasonable tasks or assignments as delegated by the Chef de Partie, Sous Chef, or Executive Chef. • Enforce Occupational Health & Safety (OH&S) standards and ensure awareness among team members. • Conduct safety drills, equipment checks, and emergency readiness procedures. • Initiate action to mitigate risks and report hazardous conditions promptly. • Ensure pastry team complies with fire safety, first aid, and security protocols in all operations. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or equivalent WORK EXPERIENCE • At least 1– 2 years of experience in a similar capacity/function in an international five-star hotel with a strong background in HACCP procedures and application. KNOWLEDGE • Knowledge of various cooking methods, ingredients, equipment, and procedures. • Familiarity with hospitality and culinary fundamentals.
61 JOB DESCRIPTION SKILLS • Ability to work in a fast-paced environment with speed while maintaining quality. • Good communication COMPETENCIES • Service excellence • Ability to work independently • Team player • Learning agility • Innovation and creativity • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
62 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Chef de Partie DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Golf and Country Club| Dining |The Lodhi PURPOSE The Chef de Partie is responsible for managing a specific section of the kitchen and supporting the overall culinary operations by ensuring high standards of food preparation, consistency, and presentation in line with the brand’s expectations. The role contributes to guest satisfaction and operational effectiveness by adhering to recipes, maintaining portion control, upholding hygiene standards, and coordinating with junior chefs and kitchen stewards. This position plays a key part in training commis chefs, maintaining cleanliness, minimising waste, and supporting the Sous Chef in delivering a seamless and efficient culinary experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Junior Sous Chef, Sous Chef, and Executive Sous Chef Reporting Roles: Commis Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Supervise and manage the daily operations of the assigned section/station in the kitchen to ensure high culinary standards. • Ensure timely preparation of mise-en-place in accordance with forecasted covers and menu requirements. • Follow recipes, portion control guidelines, and plating standards to maintain consistency and quality.
63 JOB DESCRIPTION • Monitor and manage food production to avoid wastage, ensuring adherence to First-In, First-Out (FIFO) principle and minimising food cost. • Support the Sous Chef in preparing duty rosters, coordinating shifts, and maintaining staffing as per operational demands. • Train and mentor commis chefs and junior team members on kitchen standard operating procedures (SOPs), hygiene standards, equipment handling, and recipe execution. • Foster a team-oriented environment that emphasises collaboration, mutual respect, and continuous learning. • Communicate clearly with kitchen and service teams to ensure seamless coordination and guest satisfaction. • Ensure cleanliness and sanitation of work areas, tools, and equipment as per Hazard Analysis and Critical Control Points (HACCP) and government food safety regulations. • Maintain personal grooming and uniform standards in line with hotel policies. • Regularly inspect and maintain kitchen equipment and report any malfunctions or hazards immediately. • Follow proper storage procedures for ingredients and prepared food items to maintain freshness and safety. • Assist in inventory management, daily requisitions, and coordination with store and procurement teams as needed. • Ensure compliance with food cost targets by monitoring portioning, yield control, and reducing spoilage. • Liaise with stewarding to ensure cleaning schedules, waste disposal, and dish handling are aligned with operations. • Promote and enforce Occupational Health and Safety (OH&S) policies and safety standards across the kitchen area, ensuring a secure working environment. • Conduct regular checks on potential hazards and unsafe practices, and take corrective action promptly. • Participate in fire safety, first aid, and emergency drills; ensure all team members are familiar with emergency response procedures. • Record, report, and support investigation of any accidents or near-miss incidents to prevent recurrence and improve safety protocols. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or equivalent degree from a culinary university. WORK EXPERIENCE • At least two years of experience in a similar capacity/function in an international five-star hotel. KNOWLEDGE • Strong background in HACCP procedures and application. • Excellent understanding of various cooking methods, ingredients, equipment, and procedures.
64 JOB DESCRIPTION • Proficiency with computers and computer programs, including Microsoft Word, Excel, and Outlook. SKILLS • Able to work in a fast-paced environment with speed and quality and maintain calmness. • Up to date with current trends in the food industry. • Must be fully hands-on, leading a section. • Great personal hygiene and grooming standards. • Should be able to communicate, read, and write clearly and effectively. • Great interpersonal skills dealing with both guests and subordinates and colleagues. COMPETENCIES • Service excellence • People management • Problem-solving • Decision-making • Innovation • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
65 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Sous Chef | Junior Sous Chef DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Dining |Golf and Country Club | The Lodhi PURPOSE This position is responsible for assisting in the overall management and supervision of daily kitchen operations, ensuring high standards of food quality, hygiene, and consistency in line with the property’s culinary philosophy. The role supports the Executive Chef/Executive Sous Chef/Chef de Cuisine in menu planning, team training, inventory control, and kitchen coordination, while maintaining a strong focus on guest satisfaction and operational efficiency. This position serves as a key leadership position that drives culinary excellence through hands-on execution, innovation, and effective collaboration across departments. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Executive Chef, Executive Sous Chef, and Chef De Cuisine Reporting Roles: Sous Chef, Junior Sous Chefs, Chef de Partie, Demi Chef de Partie, and Commis Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee day-to-day kitchen operations, ensuring smooth production and adherence to brand standards across all food outlets.
66 JOB DESCRIPTION • Maintain cost controls, minimise wastage, and ensure hygiene, storage, and maintenance standards are consistently met. • Support development and execution of menus for restaurants, in-room dining, banquets, and events. • Ensure cleanliness, equipment upkeep, and compliance with health department and organisational standards. Applied Learning • Train kitchen team members on standard recipes, cooking techniques, and plating styles. • Provide continuous feedback and coaching to elevate team skills and ensure consistency. • Conduct regular checks on finished dishes to maintain taste, texture, and presentation standards. • Stay updated with global culinary trends and integrate relevant innovations into offerings. People Management • Lead, mentor, and motivate culinary staff through daily briefings, on-the-job training, and recognition efforts. • Identify learning and growth opportunities for team members and implement development plans. • Assist in recruitment, onboarding, and succession planning of junior chefs and commis. • Ensure grooming, behaviour, and professionalism reflect the brand’s image and expectations. Business and Financial Acumen • Manage inventory, reduce spoilage, and ensure accurate ordering aligned with forecasted business volumes. • Collaborate with the purchasing team for the timely procurement of quality products. • Ensure all menu items are accurately costed for profitability analysis and planning. • Support food promotions and menu engineering to enhance revenues and manage food costs. Leadership • Lead by example, fostering discipline, a positive work environment, and team accountability. • Coordinate with food and beverage (F&B) service, events, and other departments for seamless guest experiences.
67 JOB DESCRIPTION • Take ownership of guest satisfaction by resolving complaints and making real- time improvements. • Champion consistent culinary quality, brand compliance, and service excellence. Compliance and Risk Management • Ensure that all food preparation, storage, and handling comply with safety and hygiene regulations including Hazard Analysis and Critical Control Points (HACCP). • Conduct regular risk assessments in the kitchen and address any identified hazards proactively. • Monitor and document incidents, taking corrective measures for continuous improvement. • Maintain valid food handler certifications and enforce compliance among all kitchen staff. Occupational Health and Safety (OH&S) Responsibilities • Enforce OH&S standards and ensure awareness among team members. • Conduct safety drills, equipment checks, and emergency readiness procedures. • Initiate action to mitigate risks and report hazardous conditions promptly. • Ensure pastry team complies with fire safety, first aid, and security protocols in all operations. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s Degree/Diploma in Culinary Arts or Hotel Management from a recognised institute • HACCP certification or equivalent food safety training WORK EXPERIENCE • At least 2–3 years of experience in a similar capacity/function in an international five-star hotel. KNOWLEDGE • Strong background in HACCP procedures and application. • Excellent understanding of various cooking methods, ingredients, equipment, and procedures. • Knowledge of food trends, seasonality, and dietary preferences (e.g., vegan, gluten-free, etc.). • Ability to read and interpret production plans, banquet event orders (BEOs), and standard recipes. SKILLS • Up to date with current trends in the food industry. • Ability to work in a fast-paced environment while maintaining speed and quality.
68 JOB DESCRIPTION • Great personal hygiene and grooming standards. • Good communication LEADERSHIP COMPETENCIES • Service excellence • Leadership and people management • Problem-solving • Decision-making • Innovation • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
69 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Chef de Cuisine| Specialty Chef DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Golf Country Club| The Lodhi PURPOSE This position is responsible for leading the kitchen operations of a specific cuisine or outlet, ensuring culinary excellence, consistency, and innovation. The role involves supervising food preparation, maintaining hygiene and quality standards, and collaborating with the Executive Chef/Executive Sous Chef on menu planning and team development. The incumbent is required to contribute to guest satisfaction, brand positioning, and operational efficiency through skilled execution, cost-conscious practices, and a passion for excellence in the culinary arts. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Executive Chef | Executive Sous Chef Reporting Roles: Sous Chefs, Junior Sous Chefs, Chef de Partie, and Commis Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Lead and supervise daily kitchen operations to ensure consistency in quality, presentation, and taste. • Implement standardised recipes, monitor food preparation methods, and initiate continual improvements in cuisine. • Monitor staffing levels and schedules to meet forecasted business needs while optimising productivity. • Ensure all culinary operations are compliant with property standards and guest expectations.
70 JOB DESCRIPTION • Conduct regular audits of kitchen equipment, storage, and hygiene practices to maintain operational efficiency. Applied Learning • Stay updated on evolving culinary trends, techniques, and presentation styles relevant to the speciality cuisine. • Conduct training programs for chefs and kitchen staff on new recipes, plating standards, and techniques. • Encourage team members to contribute ideas for menu innovation and operational improvement. • Collaborate with the Executive Chef for seasonal menu planning and special promotions. People Management • Train, develop, and mentor kitchen team members, promoting a culture of continuous learning and accountability. • Provide feedback, performance evaluations, and counselling to ensure optimal team engagement and retention. • Step into roles as necessary to ensure service continuity and uphold quality standards. • Delegate responsibilities effectively while setting clear goals and following up on deliverables. Business and Financial Acumen • Maintain up-to-date and accurate dish costings and control food wastage through efficient inventory practices. • Collaborate with the food and beverage (F&B) and purchasing teams to ensure cost-effective procurement without compromising quality. • Analyse food cost reports, productivity metrics, and guest feedback to inform menu pricing and adjustments. • Participate in budgeting exercises, revenue forecasting, and operational financial reviews. Leadership • Exhibit strong leadership presence by fostering a positive, inclusive, and respectful work environment. • Lead by example in grooming, punctuality, and professional behaviour always. • Represent the culinary team in interdepartmental meetings and liaise with service teams for seamless operations. • Inspire innovation and maintain high morale among culinary staff. Managing Legal and Compliance Practices
71 JOB DESCRIPTION • Ensure all food safety, hygiene, and sanitation practices are followed in accordance with Hazard Analysis and Critical Control Points (HACCP) and local regulations. • Maintain kitchen documentation, including temperature logs, hygiene checklists, and compliance audits. • Support and uphold procurement protocols in alignment with internal controls and vendor agreements. • Ensure that accurate allergen and nutritional information is available for dishes as per regulatory standards. Occupational Health and Safety (OH&S) Responsibilities • Promote and implement health and safety standards across all culinary areas. • Regularly assess and address hazards, unsafe equipment, or at-risk behaviours in the kitchen. • Ensure kitchen staff are trained in fire safety, first aid, and emergency evacuation procedures. • Report and document incidents or near misses and take corrective/preventive actions. • Ensure food handling, storage, and equipment usage meet safety compliance guidelines. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management/equivalent degree from a culinary university. WORK EXPERIENCE • At least two years of experience in a similar capacity/function in an international five-star hotel. KNOWLEDGE • Strong background in HACCP procedures and application. • Excellent understanding of various cooking methods, ingredients, equipment, and procedures. • Awareness of global food trends and sustainability practices. SKILLS • Excellent understanding of various cooking methods, ingredients, equipment, and procedures. • Great personal hygiene and grooming standards. • Communication. • Great interpersonal skills dealing with both guests and subordinates and colleagues. LEADERSHIP COMPETENCIES • Service excellence • Leadership and people management • Problem-solving • Decision-making
72 JOB DESCRIPTION • Innovation • Business ethics & compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
73 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Executive Sous Chef DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Dining| Golf and Country Club| The Lodhi PURPOSE The Executive Sous Chef is responsible for the overall culinary execution and operational excellence of the kitchen. The role ensures consistency in food quality, drives team performance, maintains cost control, and upholds food safety standards. Acting as second-in-command, this leader supports the Executive Chef in menu planning, team mentoring, and seamless kitchen operations, while exemplifying innovation, discipline, and excellence in every dish delivered. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Executive Chef Positions Reporting to: Chef de Cuisine, Senior Sous/Sous Chefs, Junior Sous Chefs, Chef de Partie, and Commis Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily kitchen operations, ensuring all food preparation and presentation meet brand and quality standards. • Plan and execute efficient mise-en-place, cooking, and service operations across outlets, banquets, and events. • Optimise resource allocation, kitchen workflows, and station productivity. • Ensure adherence to recipe, plating, and service timelines to support smooth food delivery. Applied Culinary Excellence
74 JOB DESCRIPTION • Lead the development and implementation of innovative, seasonal, and guest- driven menus. • Standardise and refine recipes, ensuring consistency in taste, portion, and presentation. • Conduct food tastings, culinary trials, and training sessions to maintain high culinary benchmarks. • Monitor global culinary trends and apply them innovatively within the club’s offerings. People Management • Supervise and mentor sous chefs, chef de parties, and junior kitchen staff with a focus on grooming internal talent. • Manage team scheduling, leave planning, task delegation, and conflict resolution. • Partner with HR to implement staff development, including technical training and behavioural coaching. • Promote a culture of accountability, hygiene, and collaboration among the kitchen team. Business and Financial Acumen • Monitor and control food cost, wastage, inventory, and resource consumption. • Contribute to budgeting, forecasting, and menu engineering strategies to improve profitability. • Analyse daily kitchen reports, food cost ratios, and suggest corrective measures proactively. • Align culinary output with business goals and guest satisfaction metrics. Leadership • Act as the kitchen leader in the Executive Chef’s absence, ensuring high-functioning operations. • Role model kitchen discipline, a guest-first service mentality, and culinary integrity. • Coordinate with service, purchase, stewarding, and other departments for operational synergy. • Uphold brand philosophy, kitchen ethics, and service vision in every interaction. Compliance and Risk Management • Enforce strict adherence to food safety, hygiene, and sanitation norms such as the Food Safety and Standards Authority of India (FSSAI) and Hazard Analysis and Critical Control Points (HACCP). • Ensure regular equipment maintenance, pest control checks, and cleanliness audits are conducted. • Maintain documentation related to food temperatures, production logs, and sanitation reports. • Proactively identify and mitigate risks around allergen control, cross-contamination, and spoilage. Occupational Health and Safety (OH&S) Responsibilities • Champion OH&S protocols across the culinary operation.
75 JOB DESCRIPTION • Conduct and document fire drills, emergency response plans, and first aid readiness. • Monitor hazards and rectify unsafe conditions immediately, escalating where necessary. • Maintain safety incident logs and coordinate investigations with relevant departments. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or Culinary Arts from a recognised institute. WORK EXPERIENCE • Minimum 12 years of progressive culinary experience in luxury hotels/clubs; at least five years’ experience in a senior supervisory role, such as Sous Chef or Chef De Cuisine. KNOWLEDGE • Strong background in HACCP procedures and application. • Excellent understanding of various cooking methods, ingredients, equipment, and procedures. • Up to date with current food industry trends and knowledgeable in international cuisine. • Ability to demonstrate excellent written and verbal communication in English. • Understanding the Profit and Loss (P&L) statement and food cost. • Proficiency in Microsoft Word, Excel, and Outlook. SKILLS • Advanced cooking methods and kitchen equipment operation • High-speed, high-quality kitchen operations • Grooming and hygiene standards • Strong communication LEADERSHIP COMPETENCIES • Service excellence • Independent and strategic thinking • Innovation and creativity • Financial acumen • Team leadership and people management • Problem-solving and decision-making • Ethical and compliant business conduct • Adaptability • Exceptional attention to detail
76 JOB DESCRIPTION DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
77 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Pastry Chef DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Dining |Golf & Country Club | The Lodhi PURPOSE This position is responsible for leading the pastry and bakery operations to deliver high- quality desserts, breads, and baked goods that align with the property's culinary vision and guest expectations. It supports recruitment, training, and performance evaluation of the pastry team, and serves as a reference document for defining responsibilities and determining appropriate job classification. The role requires creativity, precision, and strong collaboration with the culinary team to ensure consistency, innovation, and excellence in every pastry offering. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Executive Chef, Executive Pastry Chef, and Executive Sous Chef Reporting Roles: Sous Chefs, Junior Sous Chefs, Chef de Partie, and Commis Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee day-to-day operations of the pastry and bakery kitchen, ensuring smooth production and high-quality output for restaurants, banquets, and the cake shop. • Monitor cost control, minimise wastage, and ensure proper stock, hygiene, and maintenance practices.
78 JOB DESCRIPTION • Lead menu development and visual presentation for pastries, cakes, desserts, and decorative displays. • Maintain equipment and workspace hygiene in line with health department and hotel standards. Applied Learning • Train kitchen team members in standard recipes, modern pastry techniques, and plating styles. • Provide consistent feedback and coaching to improve staff capabilities and innovation. • Review finished products regularly to ensure quality and consistency. • Keep updated with global pastry trends and apply best practices to improve the product line. People Management • Lead, mentor, and motivate pastry team through daily briefings, performance reviews, and recognition initiatives. • Identify and support individual developmental needs through structured learning plans. • Assist in recruiting, onboarding, and succession planning for pastry staff. • Ensure that the grooming and professional conduct of all team members align with brand expectations. Business and Financial Acumen • Manage kitchen inventory and control costs to meet financial goals without compromising quality. • Collaborate with purchasing to ensure timely procurement of quality ingredients and supplies. • Maintain accurate costings of all dishes and bakery items for profitability analysis. • Plan and execute pastry promotions to boost sales in the cake shop and banquets. Leadership • Demonstrate proactive, hands-on leadership, acting as a role model in professionalism and discipline. • Support interdepartmental collaboration for event planning and execution. • Take ownership of guest satisfaction by personally interacting and addressing concerns. • Ensure consistent service excellence and uphold culinary brand standards. Compliance and Risk Management
79 JOB DESCRIPTION • Adhere to all safety, sanitation, and food handling regulations, including temperature control and cleanliness. • Monitor kitchen operations for potential hazards and implement preventive actions. • Maintain staff certifications in food safety and hygiene; conduct regular safety checks. • Document and investigate incidents to enforce continuous improvement and avoid recurrence. Occupational Health and Safety (OH&S) Responsibilities • Enforce OH&S standards and ensure awareness among team members. • Conduct safety drills, equipment checks, and emergency readiness procedures. • Initiate action to mitigate risks and report hazardous conditions promptly. • Ensure that the pastry team complies with fire safety, first aid, and security protocols in all operations. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s Degree or Diploma in Culinary Arts/Patisserie/Hotel Management from a recognised institute. • Specialised certification in Pastry Arts or Bakery preferred. WORK EXPERIENCE • At least two years of experience in a similar capacity/function in an international five-star hotel. KNOWLEDGE • Strong background in Hazard Analysis and Critical Control Points (HACCP) procedures and application. • Expertise in classical and modern pastry techniques. • Skilled in cake decorating, sugar work, and chocolate tempering. • Knowledge of gluten-free, vegan, and speciality desserts. • Familiarity with pastry equipment (e.g., deck ovens, sheeters, mixers, etc.). • Understanding of batch production and high-volume planning. • Proficient in recipe standardisation and costing. • Awareness of international pastry trends and seasonal menus. • Knowledge of inventory control, First-In, First-Out (FIFO), and shelf-life management. • Ability to interpret banquet event orders (BEOs) and production schedules. • Basic menu engineering and guest preference analysis.
80 JOB DESCRIPTION SKILLS • Excellent understanding of various cooking methods, ingredients, equipment, and procedures. • Ability to work in a fast-paced environment with speed and quality while maintaining calmness. • Great personal hygiene and grooming standards • Hands-on mentality • Communicate, read, and write clearly and effectively. • Great interpersonal skills LEADERSHIP COMPETENCIES • Service excellence • Innovation • Leadership & people development • Collaboration • Problem-solving • Decision-making • Change management • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
81 JOB DESCRIPTION JD last updated on: July 2026 Validity: J 2027 (subject to revision based on organisational changes) DESIGNATION Executive Chef DEPARTMENT Culinary LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Dining| Golf and Country Club| The Lodhi PURPOSE This position is responsible for leading and managing the culinary operations across all kitchens, ensuring exceptional food quality, consistency, and creativity in line with the brand’s standards. The role contributes to guest satisfaction, operational efficiency, and financial performance through strategic menu planning, cost control, team development, and collaboration with procurement, food and beverage (F&B) service, and other departments. The Executive Chef ensures compliance with food safety regulations while fostering innovation and maintaining high standards of hygiene, presentation, and culinary excellence. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Club General Manager and Corporate Executive Chef Reporting Roles: Executive Sous Chef, Chef de Cuisine, Senior Sous/Sous Chefs, Junior Sous Chefs, Chef de Partie, and Commis Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Functional heads, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily kitchen operations, including food preparation, production, and presentation in accordance with brand standards. • Develop and implement seasonal and signature menus, ensuring creativity, guest appeal, and alignment with food trends. • Maintain consistency in running food quality, presentation, taste, and portioning
82 JOB DESCRIPTION • Ensure effective inventory and stock management of raw materials, minimising waste, and controlling food cost. Applied Culinary Excellence • Implement hands-on training and culinary development programmes for chefs at all levels. • Standardise recipes and standard operating procedures (SOPs) to ensure consistency in taste, quality, and presentation. • Lead tasting panels, food trials, and pre-launch briefings to reinforce culinary standards. People Management • Supervise and coach the entire culinary team, manage rosters, and delegate tasks. • Promote a culture of collaboration, hygiene, and discipline within the kitchen brigade. • Conduct performance evaluations, on-the-job training, and staff development in partnership with HR. Business and Financial Acumen • Plan and manage the culinary department’s budget, including cost control, labour planning, and purchasing. • Monitor food-cost percentage and profitability, initiating corrective actions as required. • Align culinary offerings with guest feedback, market trends, and overall F&B revenue strategies. Leadership • Set a high standard for culinary innovation, plating aesthetics, and kitchen leadership. • Mentor junior chefs, cultivating a pipeline of future culinary leaders. • Partner with service teams to ensure seamless kitchen-to-table coordination and guest satisfaction. Compliance and Risk Management • Ensure strict compliance with Food Safety and Standards Authority of India (FSSAI), Hazard Analysis and Critical Control Points (HACCP), and local health and sanitation regulations. • Conduct regular kitchen audits, temperature checks, and hygiene inspections. • Enforce kitchen safety standards, reducing risks of injury, cross-contamination, or spoilage. • Inspect kitchen equipment and apply maintenance schedules wherever needed. Occupational Health and Safety (OH&S) Responsibilities Champion the implementation and enforcement of OH&S standards across all operational areas.
83 JOB DESCRIPTION Monitor safety risks, conduct regular safety drills, and update emergency response plans. Ensure that department heads and teams are trained in health, safety, security, and environment (HSSE) protocols, fire safety, and first aid readiness. Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices and feedback analysis for members’ feedback. Occupational health to cover The Federation of Hotel & Restaurant Associations of India (FHRAI) regulations/FICCI water and swab tests/HACCP. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree in Hotel Management/equivalent degree from a culinary university. WORK EXPERIENCE • 15+ years of experience in a similar capacity/function in an international five-star hotel. KNOWLEDGE • Expertise in HACCP procedures • Thorough knowledge of global cuisines and culinary techniques • Strong understanding of food cost management and profit and loss (P&L) • Awareness of food industry trends • Excellent communication skills in English • Proficiency in MS Word, Excel, and Outlook • Menu engineering SKILLS • Advanced cooking methods and kitchen equipment operation • High-speed, high-quality kitchen operations • Grooming and hygiene standards • Strong communication LEADERSHIP COMPETENCIES • Service excellence • Independent and strategic thinking • Innovation and creativity • Financial acumen • Team leadership and people management • Problem-solving and decision-making • Ethical and compliant business conduct • Adaptability • Exceptional attention to detail DISCLAIMER
84 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
85 JOB DESCRIPTION KITCHEN & STEWARDING
86 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Kitchen Stewarding Utility Worker DEPARTMENT Kitchen & Stewarding LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| Dining| The Lodhi PURPOSE The Kitchen Stewarding Utility Worker is responsible for maintaining cleanliness, hygiene, and operational efficiency in all kitchen and food preparation areas by ensuring proper cleaning of kitchen equipment, utensils, and workstations. The role supports smooth back-of-house operations by upholding sanitation standards, assisting kitchen staff, and complying with safety and hygiene regulations to deliver a safe and pleasant dining experience for guests. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Kitchen Stewarding Supervisor/Kitchen Stewarding Manager Reporting Roles: NA Interacts with: External – Vendors/Service Providers (for equipment and cleaning supplies) Internal – Chefs, Kitchen Staff, Food and Beverage (F&B) Service Staff, Housekeeping, and Maintenance KEY RESPONSIBILITIES Cleaning and Hygiene Maintenance • Wash and sanitise all kitchen utensils, equipment, and work surfaces in compliance with hygiene standards. • Maintain the cleanliness of the dishwashing area, kitchen floors, walls, and storage areas. • Ensure that waste is disposed of safely and promptly in designated bins. • Handle kitchen chemicals safely as per training and safety guidelines. Equipment and Utensil Care • Operate dishwashing machines and other cleaning equipment effectively.
87 JOB DESCRIPTION • Report any damaged or malfunctioning equipment immediately to the supervisor. • Ensure that all kitchen tools and equipment are stored in the right place after cleaning. Support to Kitchen Operations • Assist chefs with basic tasks like moving supplies, cleaning prep areas, and organising storage. • Ensure sufficient availability of clean utensils, plates, and cooking tools during service periods. • Replenish kitchen stations with clean items as required. Compliance and Safety • Follow all food safety, sanitation, and personal hygiene policies. • Wear appropriate PPE (personal protective equipment) at all times. • Report accidents, injuries, or hazards to the supervisor immediately. Other Duties • Participate in deep cleaning schedules for kitchen equipment and facilities. • Maintain positive working relationships with colleagues and support teamwork. • Perform any other reasonable duties assigned by the Kitchen Stewarding Supervisor or management. • Conduct risk assessments and take corrective actions to eliminate hazards in stewarding areas. • Ensure that team members are trained in fire safety, first aid, emergency evacuation, and occupational health and safety (OH&S) practices. • Work with the Security team to investigate and document incidents or near misses, implementing preventive measures. • Monitor compliance with PPE usage and chemical handling safety. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • No formal education required; basic literacy preferred. WORK EXPERIENCE • 0–2 years of experience in kitchen stewarding, housekeeping, or cleaning roles in the hospitality industry (preferred) KNOWLEDGE • Basic understanding of kitchen hygiene and sanitation standards • Safe handling and usage of cleaning chemicals • Operation of dishwashing machines and cleaning tools • Waste segregation and disposal procedures SKILLS • Physical stamina to stand for long periods and perform repetitive tasks
88 JOB DESCRIPTION • Ability to follow instructions and work independently or in a team • Time management to meet cleaning schedules during peak hours • Basic communication skills for coordination with kitchen staff • Attention to detail to maintain hygiene and cleanliness standards COMPETENCIES • Service excellence • Reliability • Commitment to safety and hygiene • Teamwork and cooperation • Adaptability DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
89 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Kitchen Stewarding Supervisor DEPARTMENT Kitchen Operations |Stewarding Department LOCATION OF POSTING Super Luxury Clubs |Lifestyle Clubs |Dining |Golf and Country Club | The Lodhi PURPOSE The Kitchen Stewarding Supervisor oversees stewarding operations to ensure cleanliness, hygiene, and safety in all kitchen and back-of-house areas. The role manages dishwashing, waste disposal, and equipment upkeep while supporting culinary teams with efficient resource management. The key responsibilities include team supervision, maintaining health standards, minimising breakage, and driving sustainability practices. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Chief Steward | Kitchen Stewarding Manager Reporting Roles: KST Associates Interacts with: External – Members/ Guests, Vendors, Consultants, Service providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Ensure the cleanliness of all kitchen areas, including floors, walls, ceilings, cooking ranges, and exhaust hoods. • Supervise the cleaning of all utensils, equipment, and chinaware, and ensure that post-service and closing procedures are followed. • Implement and monitor daily and weekly cleaning schedules. • Ensure proper usage of cleaning chemicals and adherence to food safety and hygiene standards.
90 JOB DESCRIPTION • Maintain accurate inventory and control of operating equipment (O/E), including issue, return, breakage, and loss tracking. • Ensure coordination with culinary, service, engineering, and other departments to maintain smooth operations. • Monitor and maintain equipment condition; coordinate with the Engineering team for timely repairs. • Oversee cost control measures related to fuel, coal, and chemical consumption. • Conduct regular training (theoretical and practical) on standard operating procedures (SOPs), food safety, fire safety, and first aid for all stewarding team members. • Manage team rosters and ensure leave planning and employee welfare, including staff cafeteria hygiene and health support. • Promote team supervision, effective communication, accountability, and compliance with safety regulations. • Support continuous improvement by supervising staff performance and reinforcing best hygiene and operational practices. • Enforce occupational health and safety (OH&S) standards and ensure awareness among team members. • Conduct safety drills, equipment checks, and emergency readiness procedures. • Initiate action to mitigate risks and report hazardous conditions promptly. • Ensure the team complies with fire safety, first aid, and security protocols in all operations. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Graduate in hospitality or any other equivalent WORK EXPERIENCE • 2–5 years of experience in stewarding in luxury hotels, clubs, or high-end restaurants • Hands-on experience in hygiene supervision, team handling, and inventory control KNOWLEDGE • Food safety norms, Hazard Analysis and Critical Control Points (HACCP), and chemical usage • Cleaning equipment operations and maintenance • Inventory and cost control practices SKILLS • Strong observation and hygiene control • Daily shift planning and execution • Good Communication • Basic training and mentoring abilities COMPETENCIES • Service excellence • Hygiene and cleanliness orientation • Safety and compliance focus • Time management
91 JOB DESCRIPTION • Accountability and ownership • Problem-solving approach • Team player DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
92 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Chief Steward| Kitchen Stewarding Manager DEPARTMENT Kitchen Operations | Stewarding Department LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Golf and Country Club| Dining |The Lodhi PURPOSE This position is responsible for overseeing and managing all aspects of kitchen stewarding operations, including cleanliness, hygiene, sanitation, equipment maintenance, and support services for culinary operations. The role ensures alignment with food safety standards, environmental compliance, and service efficiency by maintaining rigorous cleanliness protocols, inventory control of stewarding supplies, and effective team supervision. It contributes to the smooth functioning of back-of- house operations, guest satisfaction, and overall Food and Beverage (F&B) service excellence through collaboration with culinary, service, and engineering teams. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Executive Chef/General Manager Reporting Roles: KST Executive/KST Supervisor/KST Associate Interacts with: External – Members/Guests, Vendors, Consultants, Service providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Lead and supervise daily stewarding operations to ensure cleanliness, hygiene, and timely support to kitchen and service areas.
93 JOB DESCRIPTION • Maintain inventory control of chinaware, glassware, cutlery, and cleaning supplies with accurate tracking and usage protocols. • Ensure equipment maintenance and readiness by coordinating with the Engineering team and conducting routine checks. • Support the preparation and implementation of the Annual Stewarding Budget and capital expenditure (CapEx) requirements. People Management • Plan associate schedules, leave rosters, and task allocation to ensure efficient coverage and team productivity. • Conduct training programs on cleaning procedures, chemical handling, and equipment usage for stewarding staff. • Promote team engagement through regular feedback, coaching, and performance discussions. • Ensure welfare initiatives such as health facilities, fair duty scheduling, and smooth operations of the staff cafeteria. Applied Learning and Development • Stay updated with Hazard Analysis and Critical Control Points (HACCP), International Organisation for Standardisation (ISO), and environmental best practices to drive stewarding excellence. • Organise monthly interdepartmental training sessions with Engineering on equipment dismantling, cleaning, and reassembly. • Monitor standard operating procedures (SOPs) adherence, and drive improvements based on audit findings and operational feedback. • Encourage the stewarding team to contribute ideas for process improvement and sustainability initiatives. Business and Financial Acumen • Monitor and control costs related to cleaning supplies, fuel, breakage, and stewarding inventory. • Assist in analysing consumption patterns, usage reports, and procurement planning aligned with budgets. • Implement procedures for issue tracking, wastage control, and breakage accountability. • Participate in monthly reviews, financial audits, and operational planning with department heads. • Stay updated with the latest equipment/CCG (crockery, cutlery, and glassware)/restaurant and banquet-related equipment offerings and review with senior management. Managing Legal and Compliance Practices
94 JOB DESCRIPTION • Ensure full compliance with HACCP, food safety protocols, chemical usage guidelines, and local regulations. • Maintain accurate records of cleaning logs, temperature logs, inventory checklists, and hygiene audits. • Enforce policies related to the safe handling of materials and breakage documentation. • Ensure compliance with FSSAI guidelines and FICCI water testing. • Collaborate with the Procurement team to uphold approved vendor usage and internal control procedures. Occupational Health and Safety (OH&S) Responsibilities • Conduct risk assessments and take corrective actions to eliminate hazards in stewarding areas. • Ensure that team members are trained in fire safety, first aid, emergency evacuation, and OH&S practices. • Work with the Security team to investigate and document incidents or near misses, implementing preventive measures. • Ensure compliance with FSSAI guidelines and FICCI water testing. • Monitor compliance with personal protective equipment (PPE) usage and chemical handling safety. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Degree in Hospitality/Hotel Management or equivalent WORK EXPERIENCE • Minimum 10+ years of experience in stewarding or a related function, including at least 3–5 years in a managerial role at an international five-star hotel or luxury property KNOWLEDGE • Strong knowledge of Hazard Analysis and Critical Control Points (HACCP), food safety regulations, ISO standards, chemical usage, and kitchen equipment • Budget preparation, inventory control, and cost management practices • Thorough understanding of safety, hygiene, and environmental compliance SKILLS • Time and crisis management • Planning and execution • Communication LEADERSHIP COMPETENCIES • Service excellence • Strategic thinking and execution • People management • Decision-making • Problem-solving • Teamwork and interdepartmental collaboration
95 JOB DESCRIPTION DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
96 JOB DESCRIPTION FRONT OFFICE
97 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Front Office Associate DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Front Office Associate is responsible for delivering a warm, professional, and personalised welcome to guests, managing check-in/check-out processes, handling inquiries, and ensuring seamless front desk operations. The role supports the overall guest experience by maintaining accuracy in reservations, billing, and communications while upholding the luxury service standards of the brand. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Assistant Manager – Front Office Reporting Roles: Front Office Executives and below Interacts with: External – Members, Guests, Residents, Suppliers, and Vendors Internal – Managers, Employees, and Management KEY RESPONSIBILITIES • Welcome guests warmly, manage efficient check-in/check-out procedures, and handle reservations, cancellations, and modifications in line with hotel policies. • Provide accurate details about hotel services, amenities, policies, and local attractions, ensuring guests feel informed and valued. • Address and resolve guest inquiries, requests, and complaints promptly and professionally, maintaining a service-first approach. • Maintain up-to-date records of room availability, guest profiles, and preferences to ensure personalised service delivery. • Process payments accurately through cash, credit cards, or other methods; balance cash drawers daily and reconcile financial transactions.
98 JOB DESCRIPTION • Answer and route incoming calls, manage emails, and coordinate information flow between guests and relevant departments. • Prepare daily occupancy and revenue reports, maintain logs of guest interactions, and perform administrative duties such as filing and data entry. • Work closely with fellow front office associates and other departments to ensure smooth guest experiences and operational efficiency. • Undertake any additional responsibilities as assigned by management in support of hotel operations. • Enforce occupational health and safety (OH&S) protocols in all guest-facing areas. • Conduct safety drills and maintain emergency readiness. • Ensure the front desk team is trained in first aid and emergency response procedures. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s degree, preferably from a Hotel Management School. WORK EXPERIENCE • Minimum 6 months to 1 year experience as a Front Office Associate or equivalent in the hospitality industry KNOWLEDGE • Understanding of Front Office operations as well as hospitality SKILLS • Good/excellent communication skills; fluency in English, Hindi or local language, and one foreign language • Computer skills in relevant software • Selling and upselling skills COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
99 JOB DESCRIPTION JD last updated on: November 2025 Validity: October 2027 (subject to revision based on organisational changes) DESIGNATION Bell Attendant DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Bell Attendant is responsible for delivering a warm welcome and seamless luggage assistance to guests, ensuring a smooth arrival and departure experience. The role involves maintaining lobby presentation, coordinating with other departments for efficient guest service, and upholding the highest standards of hospitality, safety, and brand representation. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Concierge Manager/Assistant Manager – Front Office Reporting Roles: NA Interacts with: External – Members, Guests, and Residents Internal – Managers and Employees KEY RESPONSIBILITIES • Assist with luggage or assist courteously and quickly, before having to be asked. • Maintain a ‘willingness to please’ attitude and give undivided attention to any approaching guest. • Adhere to guest checking-in and checking out procedures on baggage handling. • Welcome guests at the main entrance, offering the greeting appropriate to the time of day, taking note of repeat guests or other VIP members. • Assist arriving and departing guests by opening and closing car and taxi doors. • Maintain spotless Porte Cochere and Driveway. • Guide the guest to the Front Desk. Maintain eye contact with the front office associate to coordinate for check-in/check-out formalities.
100 JOB DESCRIPTION • Be familiar with the layout of the club and memorise the preferred route for escorting guests. • Be familiar with the lift workings and emergency stairs. • Provide information to guests about the other facilities and services at the club. Learn and use guests’ names, greet them as they pass through the lobby, and remain alert to situations where assistance may be provided. • Keep the lobby clean and tidy. • Maintain a well-groomed hairstyle and wear clean, shiny, well-polished shoes and a neat uniform while on duty. • Help other employees in the department, replacing them temporarily when necessary. • Keep the baggage room clean and in order before going off duty on each shift. • Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by the supervisor. • Use the duty log to document matters of importance. • Arrange transport and coordinate luggage. • Enforce occupational health and safety (OH&S) protocols in all guest-facing areas. • Conduct safety drills and maintain emergency readiness. • Ensure the front desk team is trained in first aid and emergency response procedures. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s Degree/Diploma in Hotel Management or Hospitality Management WORK EXPERIENCE • 1–3 years of experience in a similar capacity KNOWLEDGE • Understanding of bell desk/concierge operations • Baggage tagging procedures SKILLS • Presentable • Physical fitness • Basic communication skills COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER
101 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
102 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Club Receptionist| Receptionist DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for providing a warm, professional, and personalised welcome to all members and guests, managing reservations and inquiries, and ensuring smooth front desk operations. The role supports an exceptional club experience by coordinating with various departments, maintaining service standards, and upholding the brand’s image of luxury and hospitality. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Club Manager/Front Office Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Responsible for greeting guests and delivering excellent customer service, ensuring a high-quality experience for residents. • Must be familiar with the club’s policies and procedures and be able to answer questions regarding membership and the services available. • Process payments, handle reservations, and professionally address customer issues. • Must have strong communication skills and be able to provide attentive, friendly service. • Work in a fast-paced environment and handle large volumes of guests.
103 JOB DESCRIPTION • Maintain accurate records, monitor and restock supplies, and coordinate with other departments to ensure customer satisfaction. • Enforce occupational health and safety (OH&S) protocols in all guest-facing areas. • Conduct safety drills and maintain emergency readiness. • Ensure the front desk team is trained in first aid and emergency response procedures. • In addition to the above duties, undertake any other assignments given occasionally or daily by senior management. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Higher Secondary Certificate (HSC)/Graduate of any stream/Diploma in Hotel Management WORK EXPERIENCE • Minimum one-year experience in Front Desk/Fresher from BHM KNOWLEDGE • Systems, operations, and basic financial knowledge SKILLS • Strong communication • Technically literate • Guest handling COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
104 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Front Office Executive | Supervisor DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for delivering exceptional guest service by managing Front Desk operations with efficiency, warmth, and professionalism. The role ensures smooth check-in/check-out processes, accurate reservations handling, prompt resolution of guest requests, and effective communication with other departments to create a seamless and memorable stay experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Assistant Manager – Front Office Reporting Roles: Front Office Associates and below Interacts with: Sales for rates, packages, and special requests of guests/companies and for any newly launched programmes. Bell Desk for luggage handling, item delivery to guest rooms, and paging for guests. Housekeeping for occupancy/room discrepancies, urgent room requirements, room servicing guest special requests and change of room status (OOO/UR). Engineering team for complaints regarding non-functioning/malfunctioning of equipment. Food and Beverage (F&B) for group/crew meal plans, special meal instructions, food festivals/special programs in restaurants and placement/removal of guest amenities. Telephones for guest locators, guest messages, incognito requests, and wake call requests.
105 JOB DESCRIPTION General Stores for front desk supplies, alternative sources of supplies and stationery requirements Security to ensure security for VVIP guests, unclaimed baggage, crew movement, handling difficult guests, replacement of lost keys, and transportation of female associates of the department. External – Members/Guests, Vendors, Consultants, Service providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Communicate with Assistant Managers to ensure follow-up on any special problems, guest requests, etc. • Assist the Assistant Manager – Front Office in all aspects of the role and perform those duties in their absence. • Ensure that all VIPs are met on arrival and departure. Personally meet, interact and entertain guests (wherever necessary) daily. Give courtesy calls to all the VIP guests, unwell, and discerning guests. • Keep a close watch for any potential security threat to the property (e.g. unclaimed baggage, suspicious guests, etc.) and promptly inform Superior/Security on such occasions. • Strictly adhere to cashiering procedures, ensuring that all steps and procedures relating to posting of guest data in the Property Management Systems (PMS), and accounting for rebates, allowances and discrepancies, are correctly followed. Follow up on any on-hold bills for their timely clearance. • Encourage selling suites and club rooms to all walk-ins and potential corporate guests. • Review all the activities of the associates to ensure that all the Front Office standards and operating procedures are followed. • Maintain a good customer relationship with the guests. Record and address any complaints or grievances, ensuring appropriate corrective action and service recovery. • Ensure that all points relating to the Standard Operating Procedures (SOPs), BLISS, and operating standards are followed, and that every guest enjoys a memorable experience from arrival to departure at the airport. • Attend the Front Office briefing at the start of the shift and perform duties allocated by the Duty Manager. • Supervise the front desk staff and assist in handling check-in, check-out, room change, luggage handling, data maintenance, etc., and ensure that all formalities are adhered to. • Coordinate and review the next day’s arrivals and ensure that correct profiles are attached to arrival reservations, departures, late arrivals, billing requirements, in- house list, and next day function sheets. • Assist all guests with all the information, offer personalised and efficient services to the guests and greet all in-house guests on their birthdays, anniversaries, etc.
106 JOB DESCRIPTION • Perform room change and rate change as per reservation modifications. • Ensure that all postings are up to date, and the guest account is properly settled according to hotel credit policy, with all pending charges posted to the guest account. • Keep the cash float intact as per policies and procedures and deposit cash, credit card slips, and city ledger bills accompanied by the supporting documents by the end of each shift as per the shift report. • During the night shift, update next day departure folios with billing instructions, discounts, departure timings and print registration cards for the next day. • Responsible for immediately reporting to the Front Office Manager or other appropriate department any concerns, guest complaints, or health and safety hazards, and recording them in the logbook. • Go through the Duty Manager’s logbook to follow up on incidents and action points. • Handle reservation queries in the absence of Reservations. • Maintain the wake-call book. • Handle all pre-arrival messages and faxes and confirm pre-arrival requests. • Work closely with Housekeeping, Private Dining and Engineering for all guest requirements, preferences, and requests. • Ensure maximum utilisation of supplies by recycling supplies and minimising wastage. • Ensure that any room given to a guest has the amenities before the guest steps in. • Review all paid outs, rebates, petty cash disbursements, direct billing, room change, or rate change as appropriate. • Ensure that the workplace is kept clean and organised, both at the front and back of the house. Inspect frequently for cleanliness and orderliness, the lobby, reception, and cashier’s desk. • Ensure that all signage and emergency equipment are in order and working condition and respond promptly to all emergencies and any problems/situations in any part of the hotel. • Enforce occupational health and safety (OH&S) protocols in all guest-facing areas. • Conduct safety drills and maintain emergency readiness. • Ensure the Front Desk team is trained in first aid and emergency response procedures. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s degree, preferably from a recognised institute of hotel management. WORK EXPERIENCE • Minimum 1–2 years of experience as a Front Office Associate/Executive in a luxury hotel or club environment • Exposure to guest handling, cashiering, check-in/check-out, and coordination with internal departments
107 JOB DESCRIPTION KNOWLEDGE • Strong understanding of Front Office procedures, guest handling protocols, and luxury service standards • Familiarity with hotel software systems (e.g., PMS) SKILLS • Excellent communication (English, Hindi/local language); knowledge of a foreign language is a plus • Strong interpersonal and problem-solving skills • Good computer skills and knowledge of relevant hospitality systems • Confident in upselling services and rooms COMPETENCIES • Service excellence • Communication skills • Attention to detail • System and process adherence • Team collaboration DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
108 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Guest Relations Executive DEPARTMENT Front Office LOCATION OF POSTING The Lodhi PURPOSE The Guest Relations Executive is responsible for ensuring members and guests receive a warm welcome, personalised assistance, and prompt service throughout their visit. The role supports smooth front-of-house operations, addresses guest needs, and contributes to overall satisfaction and loyalty. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Guest Relations Manager/Front Office Manager Reporting Roles: NA Interacts with: External – Members, Guests, VIP Clients, and Event Guests Internal – Front Desk, Housekeeping, Food and Beverage (F&B), Events, Security, and Maintenance KEY RESPONSIBILITIES • Greet and welcome guests warmly, ensuring a personalised and memorable first impression. • Assist guests with check-in, check-out, and all front desk operations courteously and efficiently. • Respond promptly to guest inquiries, requests, and complaints, providing effective solutions to ensure satisfaction. • Maintain detailed knowledge of hotel services, facilities, events, and local attractions to provide accurate information and recommendations. • Coordinate with other departments (such as Housekeeping, F&B, and Concierge) to ensure seamless service delivery.
109 JOB DESCRIPTION • Monitor guest preferences and maintain accurate guest profiles in the property management system to enhance future experiences. • Handle VIP arrivals, departures, and special arrangements with discretion and attention to detail. • Ensure that guest feedback is collected, documented, and shared with relevant teams for service improvement. • Maintain updated records of guest interactions and service requests in the system for tracking and follow-up. • Ensure health, safety, security, and environment (HSSE) performance through systematic management of risk, including monitoring and addressing potential hazards in guest-facing areas. • Demonstrate awareness of occupational health and safety (OH&S) policies and procedures, ensuring all guest service activities are conducted safely within the OH&S guidelines. • Be familiar with property safety measures, first aid, fire, and emergency procedures, and communicate these to guests when necessary. • Take immediate action to address any unsafe conditions and notify supervisors of potential risks. • Ensure all incidents, accidents, or guest safety concerns are logged, investigated, and resolved to prevent recurrence. • Perform any other duties assigned by the management to support exceptional guest experience and operational excellence. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • A bachelor’s degree in Hospitality, Tourism, or a related field is preferred. • Diploma or certification in Hospitality Operations is an advantage. WORK EXPERIENCE • 1–3 years of experience in guest relations/front office in a luxury or premium hospitality environment KNOWLEDGE • Hospitality service standards and etiquette • Basic use of Property Management Systems (PMS) • Protocol for handling VIPs and high-profile guests SKILLS • Excellent verbal and written communication • Interpersonal and customer service skills • Problem-solving and complaint-handling abilities • Grooming and presentation skills • Multitasking and time management COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge
110 JOB DESCRIPTION • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
111 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Customer Relations Executive DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Golf and Country Club| Wellness PURPOSE The Customer Relations Executive is responsible for delivering exceptional service to guests and members, ensuring their needs are met promptly and professionally, fostering positive experiences, and contributing to the organisation’s reputation for service excellence. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Customer Relations Manager Reporting Roles: NA Interacts with: External – Members/Guests/Residents, Vendors, Consultants, and Service providers Internal – Functional Leaders, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Support the Customer Relationship Manager in managing daily member interactions, addressing queries, service requests, and feedback promptly and professionally. • Coordinate with departments to ensure timely resolution of member concerns and maintain accurate records, preferences, and feedback logs. • Facilitate onboarding of new members through orientations, welcome kits, and follow-ups, and ensure that event and service communication is timely and well- presented across channels.
112 JOB DESCRIPTION • Escalate unresolved concerns to the Customer Relationship Manager with consistent follow-through until closure. • Remain well-versed in club policies, offerings, and procedures to confidently guide members. • Take initiative to propose improvements in service, engagement, and processes. • Participate in meetings and training sessions to stay updated and enhance service standards. • Interact empathetically with members, maintaining discretion, attentiveness, and professionalism. • Collaborate with internal teams such as Food and Beverage (F&B), Housekeeping, and Front Office to ensure seamless service delivery. • Encourage positive work relationships and support service staff in achieving member satisfaction. • Assist in tracking member satisfaction, service trends, and event participation. • Liaise with marketing for visibility of member events through social media, newsletters, and internal communications. • Contribute to reports on service metrics and operational efficiency. • Uphold the club’s service ethos and premium hospitality standards, acting as a brand ambassador during engagements and events. • Maintain a professional image and lead by example in grooming, punctuality, and service etiquette. • Create memorable member experiences through personalisation, recognition, and timely engagement. • Ensure understanding and adherence to club rules, policies, and operational protocols. • Handle member-related documentation and communication with confidentiality and accuracy. • Follow and promote occupational health and safety (OH&S) standards in all service areas. • Report and address safety risks or hazardous conditions promptly. • Stay familiar with emergency procedures and ensure incidents are logged, escalated, and resolved. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hospitality, Business Administration, or related field WORK EXPERIENCE • 1–3 years in guest relations, front office, or customer service roles. KNOWLEDGE • Hospitality service standards • Basic Customer Relationship Management (CRM) tools and guest data handling • Telephone and email etiquette SKILLS • Strong communication and interpersonal skills • Customer-focused approach
113 JOB DESCRIPTION • Problem-solving ability • Attention to detail • Ability to work in a fast-paced environment COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
114 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Duty Manager DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for overseeing daily club operations during assigned shifts, ensuring seamless service delivery, and addressing member and guest needs promptly. The role acts as the key point of contact for operational coordination, issue resolution, and service recovery, while upholding brand standards and ensuring a safe, efficient, and luxurious club experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Front Office Manager Reporting Roles: Assistant Manager/Executives/Associates Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Operational Excellence • Ensure that all guest services meet luxury brand standards with personalised, detail- oriented interactions. • Curate guest service touchpoints in alignment with management guidance, member preferences, and emerging trends. • Address guest feedback promptly to sustain high satisfaction and loyalty scores. Operational Management • Supervise daily operations, including scheduling, lobby readiness, and ambience.
115 JOB DESCRIPTION • Implement and monitor standard operating procedures (SOPs) for check- in/check-out, billing accuracy, and records management. • Oversee booking and reservation processes to guarantee smooth arrivals and departures. Applied Learning and Training • Organise training programs for associates on service protocols, upselling, and guest engagement. • Conduct service quality audits and skill assessments. • Identify training needs through performance evaluations and guest feedback trends. People Management • Lead, coach, and motivate team members for service excellence. • Promote a culture of collaboration, professionalism, and continuous improvement. • Support recruitment, onboarding, and recognition of high performers. Business and Financial Acumen • Assist in budget preparation and monitor revenues from rooms, upsells, and ancillary services. • Manage inventory and requisitions for operational supplies. • Evaluate vendor proposals for cost efficiency and premium quality. Leadership • Demonstrate professionalism, warmth, and proactive problem-solving. • Track and analyse key performance indicators (KPIs), including guest satisfaction, efficiency, and revenue metrics. • Recommend innovative service enhancements for competitive advantage. Compliance and Risk Management • Ensure adherence to brand standards, statutory requirements, and safety protocols. • Conduct risk assessments for operational procedures and guest data security. • Oversee timely reporting and resolution of incidents. Occupational Health and Safety (OH&S) Responsibilities • Enforce OH&S protocols across guest-facing areas. • Conduct safety drills and ensure team emergency readiness. • Train front-line staff in first aid and emergency procedures. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree/Diploma in Hotel Management or Hospitality Management WORK EXPERIENCE • At least 6-8 years of experience in a similar capacity/function in an international five-star hotel
116 JOB DESCRIPTION KNOWLEDGE • Understanding of front office operations in a luxury hospitality • Excellent understanding of guest feedback portals and related analysis SKILLS • Situation handling and problem-solving skills • Interpersonal skills • Decision making • Time management • Coaching and mentoring COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
117 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant Front Desk Manager | Front Desk Manager DEPARTMENT Guest Services/Front Desk/Rooms LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for managing front desk operations to ensure a seamless, personalised, and luxurious guest experience. The role includes supervising staff, maintaining service standards, handling guest requests, and coordinating with other departments for smooth and efficient operations. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Front Office Manager Reporting Roles: Front Office Supervisors/Associates/Guest Relations Associates/Supervisors Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Operational Excellence • Ensure that front desk services meet luxury brand standards through personalised guest interactions and meticulous attention to detail. • Curate guest service touchpoints in consultation with management, ensuring alignment with preferences and emerging trends. • Address guest feedback promptly and effectively to maintain high satisfaction scores.
118 JOB DESCRIPTION Operational Management • Oversee daily front desk operations, including scheduling, lobby readiness, and ambience upkeep. • Implement and monitor standard operating procedures (SOPs) for check- in/check-out, billing accuracy, and guest records management. • Maintain accurate booking and reservation systems to ensure smooth arrivals and departures. Applied Learning and Training • Organise regular training sessions for Front Desk Associates on service protocols, upselling techniques, and guest engagement. • Conduct service quality audits and skill assessments to uphold brand standards. • Identify training needs through performance reviews and guest feedback analysis. People Management • Lead, coach, and motivate Front Desk staff to deliver exceptional guest service. • Foster a positive work culture based on collaboration, service excellence, and professionalism. • Participate in recruitment, onboarding, and recognition of top-performing team members. Business and Financial Acumen • Assist in budget preparation and monitor revenue from rooms, upsells, and ancillary services. • Oversee inventory and requisition of front office supplies. • Review vendor proposals for front desk operations to ensure cost efficiency and premium quality. Leadership • Lead by example, demonstrating professionalism, warmth, and proactive problem- solving. • Monitor key performance indicators (KPIs), including guest satisfaction, check-in efficiency, and upsell performance. • Recommend innovations and process enhancements for a competitive guest experience. Compliance and Risk Management • Ensure compliance with brand standards, legal regulations, and safety protocols. • Conduct periodic risk assessments for front desk procedures and guest data security. • Ensure timely reporting, documentation, and resolution of incidents. Occupational Health and Safety (OH&S) Responsibilities • Enforce OH&S protocols in all guest-facing areas. • Conduct safety drills and maintain emergency readiness. • Ensure that the Front Desk team is trained in first aid and emergency response procedures.
119 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree in Hotel Management or any other field WORK EXPERIENCE • Minimum 7–10 years of front office operations experience in the hospitality industry, with at least 2–3 years in a supervisory or managerial role in a luxury or premium setup. KNOWLEDGE • Handling Front Office operations of a large-scale set-up SKILLS • Guest service excellence • Team leadership and training • Front office operations and systems (PMS) • Communication and coordination • Problem-solving and decision-making • Attention to detail and multitasking • Tech proficiency (such as MS Office and hotel software) LEADERSHIP COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
120 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant Front Office Manager DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Golf and Country Club| The Lodhi PURPOSE The Assistant Front Office Manager is responsible for supporting and managing daily Front Office operations, ensuring exceptional guest service, coordinating team activities, and adhering to service standards. The role focuses on supervising staff, resolving guest concerns, optimising operational efficiency, and fostering a professional, guest-focused environment in line with the organisation’s values and objectives. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Front Office Manager Reporting Roles: Front Office Supervisors/Associates/Guest Relations Associates/Supervisors Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Support the Front Office Manager in supervising daily front office operations, ensuring smooth guest check-in, check-out, and maintaining service delivery in line with brand standards. • Assist in implementing operational strategies to enhance efficiency, guest satisfaction, and profitability. • Monitor daily performance metrics, assist with forecasting resource needs, and help control departmental expenses within approved budgets.
121 JOB DESCRIPTION Applied Learning • Promote a learning-focused environment by coordinating on-the-job training and skill enhancement programs for the front office team. • Apply insights from guest feedback, industry trends, and operational data to recommend service improvements. • Support cross-training initiatives to develop a multi-skilled team capable of handling varied operational requirements. People Management • Assist in recruiting, onboarding, and mentoring front office staff to deliver exceptional service and uphold brand values. • Conduct shift briefings, provide coaching support, and contribute to performance review discussions. • Foster a positive, collaborative, and service-driven work environment. Business and Financial Acumen • Collaborate with the revenue and sales teams to support occupancy and yield optimisation strategies. • Ensure billing accuracy, proper cash handling, and compliance with credit control procedures. • Assist in reviewing revenue reports, highlighting variances, and suggesting corrective actions. Leadership • Act as the primary point of contact in the Front Office Manager’s absence, ensuring continuity in guest service and operations. • Demonstrate professionalism, problem-solving skills, and sound decision-making in daily operations. • Represent the Front Office in inter-departmental meetings and guest interactions as required. Compliance and Risk Management • Ensure adherence to standard operating procedures (SOPs), brand policies, and relevant statutory regulations. • Maintain data accuracy in the Property Management System (PMS) and uphold guest information security. • Support the implementation of safety, security, and emergency procedures. Occupational Health and Safety (OH&S) Responsibilities • Promote and follow OH&S standards within front office operations. • Report safety risks, participate in drills, and assist in updating emergency response plans. • Record and escalate incidents, support investigations, and contribute to preventive measures.
122 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • A bachelor’s degree in Hotel Management is preferred; however, graduates from other disciplines with strong hospitality experience may also be considered. WORK EXPERIENCE • Minimum 5–7 years of front office experience in the hospitality industry, with at least 1–2 years in a supervisory role in a luxury or premium property. KNOWLEDGE • Front office operations and property management systems (PMS) • Guest service standards and protocols • Revenue management principles and occupancy optimisation • Credit policies, billing procedures, and cash handling • OH&S, safety, and security procedures SKILLS • Guest service excellence and conflict resolution • Leadership, coaching, and performance management • PMS and hotel systems proficiency • Communication, negotiation, and interpersonal skills • Analytical thinking and decision-making • Time management and multitasking ability LEADERSHIP COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities. JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Chief Concierge DEPARTMENT Front Office
123 JOB DESCRIPTION LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Golf and Country Club| The Lodhi PURPOSE The Chief Concierge is responsible for overseeing concierge services to deliver seamless, personalised, and luxury member/guest experience. The role includes managing guest requests, curating bespoke experiences, coordinating with internal and external partners, and ensuring that service standards are met or exceeded. This position acts as the primary point of contact for members and guests, anticipating needs and delivering solutions that enhance their overall stay or visit. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Front Office Manager/Unit Head Reporting Roles: Concierge Associates, Bell Desk Associates, and Drivers/Valet Team (where applicable) Interacts with: External – Members/Guests, Vendors, Tour Operators, Local Authorities, and Service Providers Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Anticipate guest needs and design personalised itineraries, reservations, and special arrangements. • Maintain up-to-date knowledge of local attractions, restaurants, wellness programs, cultural events, and exclusive experiences. • Curate luxury guest service touchpoints in alignment with the club’s premium wellness positioning. • Address guest concerns promptly, ensuring positive resolutions and high satisfaction scores. Operational Management • Oversee daily concierge desk operations, ensuring consistent adherence to standard operating procedures (SOPs). • Coordinate with departments—such as Food and Beverage (F&B), Spa/Wellness, Housekeeping, and Security—to ensure seamless guest experience.
124 JOB DESCRIPTION • Manage transportation arrangements, including airport transfers, valet, and chauffeur services. • Maintain vendor databases and build relationships with premium service providers for priority access and benefits. Applied Learning • Conduct training for the Concierge team on service protocols, destination knowledge, and upselling/cross-selling techniques. • Organise familiarisation trips and product knowledge sessions with local partners. • Review guest feedback to identify areas for service enhancement. People Management • Lead, mentor, and evaluate the concierge team, promoting a guest-first culture. • Recognise and reward high performers. • Ensure team grooming, conduct, and communication meet luxury brand standards. Business and Financial Acumen • Support revenue generation through curated paid experiences, ticketing, and premium arrangements. • Monitor budgets and expenses related to concierge operations. • Evaluate vendor contracts for quality, exclusivity, and cost-effectiveness. Leadership and Brand Representation • Represent the property’s concierge services in promotional activities and guest relations events. • Maintain visibility in guest areas, proactively engaging with members and guests. • Champion innovation in service offerings to stay ahead in luxury hospitality trends. Compliance and Risk Management • Ensure guest data confidentiality and compliance with privacy laws. • Conduct periodic risk assessments for guest activities and vendor partnerships. • Maintain updated records for vendor credentials, permits, and insurance. Occupational Health and Safety (OH&S) Responsibilities • Promote and follow OH&S standards within front office operations. • Report safety risks, participate in drills, and assist in updating emergency response plans. • Record and escalate incidents, support investigations, and contribute to preventive measures.
125 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • A bachelor’s degree in Hotel Management is preferred; however, graduates from other disciplines with strong hospitality experience may also be considered. WORK EXPERIENCE • Minimum 5–7 years of front office experience in the hospitality industry, with at least 1–2 years in a supervisory role in a luxury or premium property. KNOWLEDGE • Deep understanding of local and international travel, dining, cultural, and wellness experiences. • Proficiency in reservation systems, guest management software, and MS Office. SKILLS • Guest service excellence and anticipation of needs • Networking and relationship-building with premium vendors • Communication and negotiation skills • Problem-solving and decision-making under pressure • Upselling and cross-selling capabilities. • Attention to detail and multitasking LEADERSHIP COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
126 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Guest Relations Manager DEPARTMENT Front Office LOCATION OF POSTING The Lodhi PURPOSE The Guest Relations Manager is responsible for leading the Guest Relations function. The incumbent is expected to ensure that members and guests receive exceptional service and personalised attention throughout their visit. The role requires anticipating guest needs, resolving concerns promptly, maintaining strong relationships, and driving overall satisfaction and loyalty. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Front Office Manager/Deputy General Manager – Guest Services Reporting Roles: Guest Relations Executive Interacts with: External – Members, Guests, VIP Clients, Vendors, Event Organisers, and Travel Agencies Internal – Front Desk, Housekeeping, Food and Beverage, Events, Sales, Security, and Maintenance KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily guest and member interactions, ensuring prompt, professional handling of queries, requests, and feedback. • Maintain accurate guest/member profiles, preferences, and engagement history in Customer Relationship Management (CRM) systems.
127 JOB DESCRIPTION • Ensure high-quality communication of events, updates, and services through digital and print channels. Applied Learning • Monitor guest/member feedback, industry trends, and operational data to refine service strategies. • Introduce and optimise processes that enhance engagement and operational efficiency. • Promote a culture of continuous learning through training, workshops, and sharing best practices. People Management • Recruit, mentor, and lead the Guest Relations team to deliver premium service aligned with brand values. • Conduct regular team briefings, coaching sessions, and performance reviews. • Foster cross-functional collaboration with Food and Beverage (F&B), Housekeeping, Golf Operations, Front Office, Spa, and Events teams for unified service delivery. Business and Financial Acumen • Collaborate with Marketing and Events teams to increase participation, revenue, and engagement. • Analyse service metrics, participation trends, and satisfaction scores to guide strategic decisions. • Manage budgets for engagement initiatives while ensuring cost-effective service delivery. Leadership • Act as the face of the club for VIPs and high-profile guests while ensuring personalised attention and exceptional service. • Represent the club at key events, forums, and networking opportunities. • Model professionalism, decision-making excellence, and high service etiquette. Managing Legal and Compliance Practices • Ensure all guest/member relations operations comply with club policies, membership rules, and legal requirements. • Maintain confidentiality and security of guest/member data and documentation. • Ensure strict adherence to brand SOPs and service protocols. Occupational Health and Safety (OH&S) Responsibilities • Integrate OH&S standards into all service operations. • Identify and address safety risks while maintaining readiness for emergencies.
128 JOB DESCRIPTION • Oversee reporting, investigation, and implementation of preventive safety measures. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Graduate in Hotel Management, Hospitality, or equivalent • Additional certification in Customer Service or Guest Relations preferred WORK EXPERIENCE • 8–10 years in luxury hospitality, with at least three years in a guest relations managerial role. • Proven ability to enhance guest satisfaction, loyalty, and repeat business. KNOWLEDGE • Luxury hospitality service standards • Guest experiences management systems, such as Property Management System and CRM • Protocols for handling VIPs and high-profile guests • Complaint resolution procedures SKILLS • Strong interpersonal and communication skills • Service recovery and problem-solving abilities • Team leadership and training skills • Multitasking and time management • Attention to detail and presentation LEADERSHIP COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
129 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Customer Relations Manager DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Golf and Country Club| Thrive PURPOSE The Customer Relations Manager is responsible for leading the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalised service, strengthens member relationships, and upholds the unit/club’s premium standards while acting as the primary point of contact for members. KEY ORGANISATIONAL RELATIONSHIPS Reports to: General Manager | Club Manager | Unit Head Reporting Roles: Guest Relations Executives/Associates Interacts with: External – Members, Guests, Residents, Vendors, Consultants, and Service Providers Internal – Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback. • Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns. • Maintain accurate member profiles, preferences, and engagement history in Customer Relationship Management (CRM) systems. • Lead member onboarding processes, including orientations, welcome kits, and personalised follow-ups.
130 JOB DESCRIPTION • Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels. Applied Learning • Monitor member feedback, industry trends, and operational data to drive continuous service improvement. • Introduce and refine processes that enhance member engagement and operational efficiency. • Promote a culture of ongoing learning through training, workshops, and best- practice sharing within the team. People Management • Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values. • Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals. • Foster cross-functional collaboration with Food and Beverage (F&B), Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery. Business and Financial Acumen • Collaborate with the Marketing and Events teams to increase participation, revenue, and member engagement in club activities. • Analyse service metrics, member participation trends, and satisfaction scores to inform strategic decisions. • Oversee budget allocation for member engagement initiatives and ensure cost- effective service delivery. Leadership • Act as the face of the club for VIP members, ensuring personalised attention and high standards of service. • Represent the club at key events, industry forums, and networking opportunities. • Model professional conduct, decision-making excellence, and service etiquette for the team. Culture and Brand Ambassador • Champion the club’s hospitality values, fostering an environment of warmth, personalisation, and recognition. • Create memorable experiences through thoughtful service touches and proactive engagement. • Uphold the club’s image through professional presentation and member-first conduct. Managing Legal and Compliance Practices • Ensure all operations comply with club policies, membership rules, and legal regulations.
131 JOB DESCRIPTION • Maintain confidentiality of member data and ensure secure handling of documentation. • Oversee adherence to brand SOPs and service protocols. Occupational Health and Safety (OH&S) Responsibilities • Ensure OH&S standards are integrated into daily service operations. • Identify and address safety risks, maintaining readiness for emergencies. • Oversee incident reporting, investigation, and preventive measures. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree in Hospitality, Business Administration, or related field WORK EXPERIENCE • 6–8 years of experience in guest relations or customer service, with at least two years in a supervisory/managerial role KNOWLEDGE • Hospitality service standards • CRM systems and guest profiling tools • Complaint resolution and service recovery procedures SKILLS • Exceptional communication and interpersonal skills • Proficiency in CRM software, MS Office, and digital engagement tools • Strong organisational, detail-oriented, and problem-solving ability LEADERSHIP COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
132 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Front Office Manager DEPARTMENT Front Office LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs |Golf and Country Club | The Lodhi PURPOSE The Front Office Manager is responsible for managing and overseeing Front Office operations, ensuring exceptional guest experiences, smooth day-to-day functioning, and adherence to service standards. The role focuses on leading and developing the team, optimising operational efficiency, and fostering a culture of professionalism and guest-centric service while aligning with organisational goals and values. KEY ORGANISATIONAL RELATIONSHIPS Reports to: General Manager/Rooms Division Manager Reporting Roles: Assistant Front Office Manager, Front Office Supervisors, Guest Relations Supervisors, Front Desk Associates, Bell Desk, and Concierge Team Interacts with: External – Members, Guests, Vendors, Consultants, Service Providers, and Government Authorities Internal – Department Heads, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Lead and oversee daily front office operations, ensuring seamless guest check-in, check-out, and service delivery aligned with brand standards. • Implement operational strategies to enhance efficiency, guest satisfaction, and profitability. • Monitor budgets, forecast resource requirements, and control departmental expenses to achieve financial targets.
133 JOB DESCRIPTION Applied Learning • Foster a culture of continuous learning by implementing on-the-job training and skill enhancement programs for the front office staff. • Apply insights from guest feedback, industry trends, and operational data to refine service processes and improve team performance. • Encourage cross-training within the team to build multi-skilled employees capable of handling diverse operational scenarios. People Management • Recruit, train, and mentor front office team members to deliver exceptional service and uphold brand values. • Conduct regular briefings, coaching sessions, and performance reviews to align individual goals with operational objectives. • Build a motivated, collaborative, and service-driven work culture. Business and Financial Acumen • Collaborate with revenue and sales teams to maximise room occupancy, rates, and yield. • Oversee billing accuracy, cash handling, and credit control to safeguard financial integrity. • Analyse revenue reports and variances, implementing corrective measures to meet financial goals. Leadership • Act as the key contact for VIP guests, ensuring personalised attention and high service standards. • Lead by example in professional conduct, problem-solving, and decision-making. • Represent the hotel at networking events, guest functions, and industry gatherings. Compliance and Risk Management • Ensure adherence to standard operating procedures (SOPs), brand policies, and statutory requirements. • Maintain data accuracy in the Property Management System (PMS) and safeguard guest information. • Oversee safety, security, and emergency procedures, ensuring team readiness. Occupational Health and Safety (OH&S) Responsibilities • Champion the implementation and enforcement of OH&S standards across front office operations. • Monitor safety risks, conduct drills, and update emergency response plans.
134 JOB DESCRIPTION • Record and investigate incidents, implement preventive measures, and ensure continuous improvement in safety practices. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Hotel Management Graduate preferred; other graduates with strong hospitality experience may be considered. WORK EXPERIENCE • 10–12 years of progressive experience in front office operations within the hospitality industry, with at least 3–5 years in a managerial role in a luxury or premium property. KNOWLEDGE • In-depth knowledge of front office operations, revenue optimisation, and guest service best practices. SKILLS • Guest service excellence and conflict resolution • Leadership, coaching, and performance management • PMS and hotel systems proficiency • Communication, negotiation, and interpersonal skills • Analytical thinking and decision-making • Time management and multitasking ability LEADERSHIP COMPETENCIES • Service excellence • Adaptability • People management and development • Planning and execution • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
135 JOB DESCRIPTION CUSTOMER RELATIONS
136 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant Manager – Customer Relations DEPARTMENT Customer Relations LOCATION OF POSTING Super Luxury Clubs| Lifestyle Clubs| Golf and Country Club| Wellness PURPOSE The Assistant Manager – Customer Relations is responsible for supporting the Customer Relations operations team in delivering exceptional member experience by assisting with service coordination, accurate member data maintenance, and engagement enhancement across club events and touchpoints. The role involves regular interaction with members and departments to ensure personalised service, strengthen member relationships, and uphold the unit/club’s premium standards. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Customer Relationship Manager| General Manager| Club Manager Reporting Roles: Interacts with: External – Members/Guests/Residents, Vendors, Consultants, and Service providers Internal – Functional Leaders, Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES Drive Operational Excellence • Assist the Customer Relationship Management (CRM) in managing daily member interactions, addressing queries, service requests, and feedback promptly and professionally. • Coordinate across departments to ensure timely resolution of member complaints and service requests.
137 JOB DESCRIPTION • Maintain and update member records, preferences, and feedback logs accurately. • Facilitate seamless onboarding of new members, including orientations, welcome kits, and follow-ups. • Ensure communication regarding events, updates, and club services is timely and well-crafted across digital and print mediums. • Escalate unresolved concerns to the CRM and follow through until closure. Applied Learning • Keep abreast of club policies, offerings, and procedures to guide members confidently. • Take initiative to propose enhancements in service, engagement, and internal processes. • Participate in relevant meetings and training sessions to stay updated and improve service standards. People Management • Interact with members empathetically, maintaining discretion, attentiveness, and professionalism. • Collaborate effectively with internal teams, including Food and Beverage (F&B), Housekeeping, Front Office, etc., to ensure unified service delivery. • Encourage positive work relationships with peers and support service staff in achieving member satisfaction. Business and Financial Acumen • Support the CRM in tracking member satisfaction, service trends, and event participation. • Liaise with the marketing team for visibility of member events via social media, newsletters, and internal communications. • Assist in compiling reports on service metrics and operational efficiency. Leadership • Uphold and promote the Club’s service ethos and premium hospitality standards. • Act as a brand ambassador during member engagements and club events. • Maintain a professional image and lead by example in grooming, punctuality, and service etiquette. Culture and Brand Ambassador • Support the creation of memorable member experiences through personalisation, recognition, and timely engagement. • Foster an environment of warmth, hospitality, and service excellence in line with the club’s values.
138 JOB DESCRIPTION Managing Legal and Compliance Practices • Maintain familiarity with unit/club rules, policies, and operational protocols to ensure adherence and member compliance. • Ensure member-related documentation and communication are handled with confidentiality and accuracy. Occupational Health and Safety (OH&S) Responsibilities • Adhere to and promote OH&S standards in all service areas. • Report and act upon any observed safety risks or hazardous conditions. • Be familiar with emergency procedures, including fire, first aid, and evacuation protocols. • Ensure security and safety incidents are logged, escalated, and followed up to closure. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s Degree in Hospitality, Business Administration, or a relevant stream WORK EXPERIENCE • 3–5 years in member services or guest relations, preferably in a golf club, luxury club, or hospitality environment KNOWLEDGE • Understanding of golf operations, premium member servicing, and event support • Familiarity with luxury club dynamics and high-end client expectations SKILLS • Strong communication and interpersonal skills • Efficient in CRM tools, MS Office, and digital communication platforms • Organised, detail-oriented, and proactive LEADERSHIP COMPETENCIES • Service excellence • Member-first approach • Relationship building • Service coordination • Time management • Ethical conduct • Team collaboration • Positive attitude DISCLAIMER
139 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
140 JOB DESCRIPTION SPA
141 JOB DESCRIPTION JD last updated on: November 2025 Validity: October 2027 (subject to revision based on organisational changes) DESIGNATION Spa Attendant DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Spa Attendant is responsible for supporting daily spa operations by maintaining cleanliness, hygiene, and organisation of all spa areas. The role involves preparing treatment rooms, replenishing supplies, assisting therapists, and ensuring that guests enjoy a seamless and relaxing spa experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Spa Supervisor |Assistant Spa Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Assist in monitoring facility use to ensure guest safety. • Perform general spa duties, as needed. • Stock and replenish the facility with supplies and products. • Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly, and efficient manner. • Perform all duties listed on the cleaning checklist. • Be knowledgeable of all spa services. • Provide outstanding guest service by offering water, tea, and towels, and ensure their proper supply to all guest amenities. • Report all items in need of repair/reorder to the Spa Manager/Spa Director. • Perform duties as required or assigned, which are reasonably within the scope of the duties listed above.
142 JOB DESCRIPTION • Remove dirty laundry and collect dirty linens in guest areas, and take them to the housekeeping area or laundry pick-up. • Become knowledgeable about the facility and its amenities to communicate effectively with members and/or guests. • Restock all linens in locker rooms and appropriate guest areas. • Escort members/guests to changing areas in a courteous and timely manner. • Clean and sanitise all wet areas, bathrooms, and grooming areas throughout the day. • Distribute and place linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable). • Report any incidents or accidents to a member of the management team. • Maintain the cleanliness and order of the facility, including sweeping, mopping, vacuuming, and taking out the trash. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • 12th pass or Higher Secondary Certificate WORK EXPERIENCE • Previous experience working in customer service (highly preferred) KNOWLEDGE • Knowledge of treatments, products, operations, systems, and procedures within the spa/salon SKILLS • Detail-oriented • English speaking • Scheduling and customer service COMPETENCIES • Service excellence • Team player • Positive attitude with passion towards guest services • Business ethics and compliance • Adaptability • DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
143 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Hairdresser | Hair Stylist DEPARTMENT Salon LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf Club | The Lodhi PURPOSE This position is responsible for providing professional hair care services, including cutting, styling, colouring, and treatments, while ensuring a personalised and premium guest experience. The role involves maintaining hygiene and safety standards, preparing and managing styling tools and products, and offering expert recommendations tailored to client needs. It also includes staying updated on hair trends, techniques, and products to consistently deliver exceptional results. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Deputy Spa | Salon Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Welcome guests and understand their preferences/needs. • Advise haircuts based on guests' face shape, hair type, and condition. • Undertake basic and advanced hair cutting techniques such as layers, graduated hair, and blunt cut. • Wash, shampoo, condition, and dry as well as blow-dry guests’ hair. • Suggest various haircuts and styling options according to the guests’ facial features. • Provide various hair treatments like rebounding, thermal reconditioning, and spas. • Suggest different hair colouring methods (e.g., highlights, etc.).
144 JOB DESCRIPTION • Use various hair styling tools like scissors, trimmers, straighteners, curlers, and blow dryers. • Create hairstyles for formal events like weddings, casual outings, and professional photoshoots. • Analyse hair conditioning and recommend hair care products like therapeutic oils, hair masks, and serums. • Do head massages, hot towel treatments, and root retouching. • Recommend and sell in-store hair products whenever possible. • Teach hair styling on wigs to inexperienced and junior staff. • Check and maintain inventory of hair care products. • Manage and schedule appointments and address walk-in queries. • Maintain the cleanliness of the salon. • Clean and sterilise all hairdressing tools. • Ensure that the bill is settled before guests check out. • Work with the Beauty Spa/Salon Manager to introduce some attractive offers. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Diploma/Certification in Skin and Hair Care or related field WORK EXPERIENCE • Work experience of five years and above KNOWLEDGE • Knowledge of a wide range of haircuts, suitable for all hair lengths (e.g. braids and top knots) • Familiarity with hair treatment products and services like keratin smoothing • Awareness about the current industry trends SKILLS • Proficiency in hair straightening and curling methods, using hot irons and curlers. • Hands-on experience with various colouring techniques. COMPETENCIES • Service excellence • Adaptability • Team player • Problem-solving • Positive attitude with passion towards guest services • Business ethics and compliance • Positive attitude and willingness to learn DISCLAIMER
145 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
146 JOB DESCRIPTION JD last updated on: November 2025 Validity: October 2027 (subject to revision based on organisational changes) DESIGNATION Beautician DEPARTMENT Salon LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Beautician is responsible for delivering high-quality beauty and wellness treatments while ensuring a personalised and luxurious guest experience. The role involves maintaining hygiene and safety standards, managing treatment preparation, and providing expert product and service recommendations. It also includes staying updated on beauty trends and techniques to consistently exceed guest expectations. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Assistant Manager Salon Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Provide a courteous, professional, efficient and flexible service, following department standards of performance (SOPs). • Perform all duties and tasks in the assigned place of the standard SOPs. • Be flexible and adapt to rotate within the different sub-departments of the club or any other department as assigned. • Perform all duties and tasks when rotated or assigned to another department as per SOPs for that department. • Be fully conversant with all the services and facilities offered by the department. • Perform opening and closing procedures established for the Place of Work as assigned. • Have a thorough understanding of the product.
147 JOB DESCRIPTION • Ensure that the place of work and the surrounding area are always kept clean and organised. • Monitor operating supplies and reduce spoilage and wastage. • Handle member and guest enquiries courteously and efficiently. Report any complaints or problems to a supervisor if no immediate solution is possible, and ensure follow-up with the member or guest. • Realise that their primary role is to be of service to members and that their needs and safety come first. • Impart correct information and advise members on the various services/activities in the club. • Keep all areas clean. • Escort members to treatment rooms. • Be attentive and alert for any signs from the Members. • Change linen used after every treatment and reset the room for the next treatment. • Adhere to appointment timings. • Must be able to advise members on the benefits of treatments. • Perform any job-related duties and functions as directed. • Apply makeup, perform facials, and recommend skin care therapies. • Cross-sell beauty therapies and products. • Keep your workstation and tools clean and sterile. • Assist in maintaining and performing stock inventory. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • A certification in Cosmetology, Aesthetics, or a related field WORK EXPERIENCE • Work experience of three years or more in a reputed salon or spa KNOWLEDGE • In-depth knowledge and skills to perform beauty services SKILLS • Skilful in performing beauty services, such as threading, waxing, eyelash extensions, facials, and make-up applications • Perform other beauty services, such as massaging and shaping eyebrows or removing unwanted hair • Ability to network and manage relationships with all key stakeholders • Excellent communication and interpersonal skills, creativity, critical thinking, and upselling skills
148 JOB DESCRIPTION COMPETENCIES • Service excellence • Adaptability • Problem-solving • Positive attitude with passion towards guest services • Business ethics and compliance • Highly motivated DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
149 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Nail Artist DEPARTMENT Salon LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for delivering professional nail care services, including manicures, pedicures, nail art, and treatments, while ensuring a personalised and luxurious guest experience. The role involves maintaining hygiene and safety standards, preparing tools and products, and offering expert recommendations. It also includes staying updated on nail trends and techniques to consistently provide creative and high-quality results. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Deputy Spa | Salon Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Provide a courteous, professional, efficient, and flexible service at all times. • Perform all duties and tasks in the assigned place in accordance with the standards of performance (SOPs). • Perform all duties and tasks when rotated or assigned to another department in accordance with the SOP for that department. • Be fully conversant with all the services and facilities offered by the department. • Perform opening and closing procedures established for the place of work as assigned. • Have a thorough understanding of the product.
150 JOB DESCRIPTION • Ensure that the place of work and the surrounding area are always kept clean and organised. • Monitor operating supplies and reduce spoilage and wastage. • Handle member and guest enquiries courteously and efficiently. Report any complaints or problems to a supervisor if no immediate solution is possible, and ensure follow-up with the member or guest. • Realise that their primary role is to be of service to the members/guests and that their needs and safety come first. • Impart correct information and advise the members/guests on the various services/activities in the club. • Be able to advise the members/guests about the benefits of the treatments. • Perform any job-related duties and function as directed. • Provide high-quality manicures and pedicures, including removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients’ preferences. • Apply artificial nails. • Recommend various nail designs and nail art to clients. • Evaluate the condition of clients’ nails and advise them on proper nail care and suitable nail care treatments. • Sanitise all nail instruments and equipment before each use. • Ensure that workstations are kept clean and orderly. • Ensure that nail and massage supplies are adequately stocked. • Provide quality hand and foot massage. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Diploma in Nail Technician/Nail Art • Certification courses in Advanced Nail Art and Extension WORK EXPERIENCE • 2–3 years of experience in a reputed salon KNOWLEDGE • In-depth product knowledge, manicure, pedicure, and nail art SKILLS • Theoretical and practical knowledge to perform nail-related services • Networking and key stakeholder management • Excellent communication and interpersonal skills, creativity, critical thinking, and upsell skills COMPETENCIES • Service excellence • Adaptability • Team player • Problem-solving
151 JOB DESCRIPTION • Positive attitude with passion towards guest services • Business ethics and compliance • Positive attitude and willingness to learn DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to business needs and organisational priorities.
152 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Pedicurist| Manicurist DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for providing professional manicure and pedicure services while ensuring a relaxing and luxurious guest experience. The role includes maintaining strict hygiene and safety standards, preparing tools and workstations, and recommending suitable treatments and products. It also involves staying updated on nail care techniques to deliver consistently high-quality results. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Deputy Spa | Salon Manager Reporting Roles: NA Interacts with: External – Members/ Guests, Vendors, Consultants, and Service providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Provide a courteous, professional, efficient, and flexible service at all times. • Perform all duties and tasks in the assigned place in accordance with the standards of performance (SOPs). • Execute all duties and tasks when rotated or assigned to another department as per their SOP. • Be fully conversant with all the services and facilities offered by the department. • Perform opening and closing procedures established for the place of work as assigned. • Have a thorough understanding of products being used. • Ensure that the place of work and the surrounding area are always kept clean and organised.
153 JOB DESCRIPTION • Monitor operating supplies and reduce spoilage and wastage. • Handle member and guest enquiries courteously and efficiently. Report any complaints or problems to a supervisor if no immediate solution is possible, and ensure follow-up with the member or guest. • Realise that their primary role is to be of service to the members/guests and that their needs and safety come first. • Impart correct information and advise the members/guests on the various services/activities in the club. • Advise the members/guests about the benefits of the treatments. • Perform any job-related duties and functions as directed. • Provide high-quality manicures and pedicures, which include removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients’ preferences. • Apply artificial nails. • Recommend various nail designs and nail art to clients. • Evaluate the condition of clients’ nails and advise them on proper nail care and suitable nail care treatments. • Sanitise all nail instruments and equipment before each use. • Ensure that workstations are kept clean and orderly. • Ensure that nail and massage supplies are adequately stocked. • Provide quality hand and foot massage. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • 10th Pass (Secondary School Certificate/Class X) or 12th Pass (Higher School Certificate/Class XII) • Diploma in Nail Technician/Nail Art or Certification in Advanced Nail Art and Extension (preferred) WORK EXPERIENCE • 2-3 years of experience in a reputed salon. KNOWLEDGE • In-depth product knowledge, manicure, pedicure, nail art, etc. SKILLS • Theoretical and practical knowledge to perform nail-related services. • Excellent communication and interpersonal skills. • Creativity and critical thinking. COMPETENCIES • Service excellence • Team player • Adaptability • Problem-solving
154 JOB DESCRIPTION • Positive attitude with passion towards guest services • Business ethics and compliance • Positive attitude and willingness to learn DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
155 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Spa Therapist DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Spa Therapist is responsible for delivering high-quality spa treatments and wellness services in accordance with luxury brand standards. The role involves providing personalised therapies, ensuring guest comfort and satisfaction, maintaining treatment room cleanliness, and adhering to hygiene and safety protocols. The incumbent also promotes spa offerings, demonstrates expert product knowledge, and contributes to a serene, professional, and rejuvenating guest experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Spa Supervisor Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Provide a courteous, professional, efficient, and flexible service at all times, following the spa’s standards of performance (SOPs). • Perform all duties and tasks in the assigned place of the standard SOPs. Please note that SOPs are reviewed and changed regularly, reflecting changes in trends, member/guest expectations, and operating philosophies. • Be entirely flexible and adapt to rotate within the different sub-departments of the club or any other department of the spa as assigned. • Perform all duties and tasks when rotated or assigned to another Department as per their SOP. • Be fully conversant in all the services and facilities offered by the spa. • Perform opening and closing procedures established for the place of work as assigned.
156 JOB DESCRIPTION • Have a thorough understanding and knowledge of the product. • Ensure that the place of work and the surrounding area are always kept clean and organised. • Monitor operating supplies and reduce spoilage and wastage. • Handle members/guests' enquiries courteously and efficiently. Report any complaints or problems to a supervisor if no immediate solution is possible, and ensure follow-up with the members/guests. • Realise that their primary role is to be of service to the members and guests and that their needs and safety come first. • Impart correct information and advise the members and guests on the various services/activities in the club. • Must keep all areas clean. • Escort members and guests to treatment rooms. • Be attentive and alert for any signs from the members and guests. • Change linen used after every treatment and reset the room for the next treatment. • Should be neat and clean (nails must be kept short). • Must adhere to appointment timings. • Advise the members and guests on the benefits of the treatments. • Perform any job-related duties and functions as directed. • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club policy on fire, hygiene, health, and safety. • Foster good working relationships with colleagues from their own department and all other departments. • Maintain a high standard of personal appearance and hygiene at all times. • Respond positively to any changes in the spa function as dictated by the industry, company or Spa. • Undertake and perform any other job assignment as directed by the Spa Manager or Assistant Manager (AM) – Spa. • Take part in meetings relevant to the nature of the job. • Attend all training and related programmes as directed by the Spa Manager/AM – Spa. • Respond to any changes in the workplace function as dictated by the Spa. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • 12th pass (Higher Secondary Certificate) with good command in English communication • Good knowledge of Physiology and Anatomy • Massage Therapist Certification preferred from recognised institutes.
157 JOB DESCRIPTION WORK EXPERIENCE • 3–5 years of similar experience KNOWLEDGE • Knowledge of spa and alternative therapies like Ayurveda or Naturopathy • Knowledge of different Beauty and Hydrotherapy equipment SKILLS • Excellent communication and interpersonal skills • Hands-on spa/salon service skills • Administrative skills COMPETENCIES • Service excellence • Adaptability • Team player • Problem-solving • Decision-making • Business ethics and compliance • Attention to detail • Interpersonal skills DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
158 JOB DESCRIPTION JD last updated on: July 2025 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Spa Receptionist DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Spa Receptionist is responsible for managing the spa’s front desk operations to deliver a warm, professional, and luxurious guest welcome. The role involves handling reservations, providing accurate service information, managing guest check-ins and check-outs, coordinating with therapists for smooth service flow, and maintaining billing accuracy. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Spa Supervisor |Assistant Spa Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club policy on fire, hygiene, health and safety. • Foster good working relationships with own colleagues and all other departments. • Maintain a high standard of personal appearance and hygiene. • Respond positively to any changes in the department function as dictated by the industry or company. • Undertake and perform any other job assignment as directed by the leaders. • Manage and coordinate the smooth and efficient operation of the reception desk and area.
159 JOB DESCRIPTION • Achieve maximum sales and guest satisfaction, and adhere to the highest standard of service/client attention and satisfaction as required by the club. • Control and account for all transactions at the reception area according to current accounting procedures. • Follow all established administrative and operational procedures relating to the reception. • Ensure a high standard of courtesy, welcome, and hospitality for all. • Conduct tours of the facilities with all potential members. • Forward any membership inquiries to the leader. • Record and follow up with the Engineering team regarding any maintenance requests. • Be responsible for the cleanliness and order of the reception area and filing system. • Attend meetings relevant to the nature of the job. • Participate in all training and related programmes as directed by the leaders. • Must impart correct information and advise the guest/member on the various services/activities in the department. • In addition to the above duties and job functions, undertake any other assignment given occasionally or daily by the senior management. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS /HIRING PROFILE QUALIFICATIONS • Bachelor’s degree in any discipline WORK EXPERIENCE • Three years of experience in the hospitality sector KNOWLEDGE • Knowledge of the services offered at the spa • Spa's policies, procedures, and etiquette • Basic knowledge of the payment master and accounting • Basic knowledge of MS Office • Spa software operation SKILLS • Customer service skills and interpersonal skills, including an ability to greet clients cordially, listen actively, and respond with courtesy. • Well-organised and multitasking in a high-pressure environment • Should possess computer literacy COMPETENCIES • Problem-solving • Decision-making • Business ethics and compliance • Attention to detail
160 JOB DESCRIPTION DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
161 JOB DESCRIPTION JD last updated on: July 2025 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Spa Supervisor | Coordinator DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE This position is responsible for supervising daily spa operations to ensure exceptional service delivery and guest satisfaction. The role involves overseeing therapist schedules, monitoring treatment quality, managing inventory, assisting with training, and ensuring adherence to hygiene and safety standards. The Spa Supervisor coordinates between the front desk, therapists, and management to maintain smooth operations, resolve guest concerns, and support revenue and service excellence goals. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Assistant Spa Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Assist in monitoring facility use to ensure guest safety. • Perform general spa duties, as needed. • Stock and replenish the facility with supplies and products. • Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly, and efficient manner. • Perform all duties as listed on the cleaning checklist. • Be knowledgeable of all spa services. • Provide outstanding guest service by offering water, tea, towels, and ensuring proper supply of all guest amenities. • Report all items in need of repair/reorder to the Spa Manager/Spa Director.
162 JOB DESCRIPTION • Perform duties as required or assigned, which are reasonably within the scope of the duties listed above. • Remove dirty laundry and collect dirty linens in guest areas, and take them to the housekeeping area or laundry pick-up. • Become knowledgeable about the facility and its amenities to communicate effectively with members and/or guests. • Restock all linens in locker rooms and appropriate guest areas. • Escort members/guests to changing areas in a courteous and timely manner. • Clean and sanitise all wet areas, bathrooms, and grooming areas throughout the day. • Distribute and place linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable). • Report any incidents or accidents to a member of the management team. • Maintain the cleanliness and order of the facility, including sweeping, mopping, vacuuming, and taking out the rubbish. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • 12th pass (Higher Secondary Certificate) is a must WORK EXPERIENCE • Previous experience working in customer service (highly preferred) KNOWLEDGE • Knowledgeable about treatments, products, operations, systems, and procedures within the spa/salon. SKILLS • Detail-oriented • English speaking • Scheduling and customer service COMPETENCIES • Problem-solving • Positive attitude with passion towards guest services • High integrity and honesty • Positive attitude and willingness to learn • Highly motivated DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve based on business needs and organisational priorities.
163 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Spa Executive DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Spa Executive is responsible for managing front desk operations of the spa, including guest reservations, check-ins, and billing. The role involves providing personalised service, coordinating with therapists, handling guest queries, and ensuring smooth day-to-day operations to deliver a premium wellness experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Deputy Spa| Salon Manager Reporting Roles: Spa Therapists and Spa Attendants Interacts with: External – Members/Guests, Vendors, Consultants, Service Providers, and Authorities Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Provide a courteous, professional, efficient, and flexible service at all times, follow the club's standards of performance (SOP). • Be familiar with the club’s products, services, and policies. • Have full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standard set. • Be entirely flexible and adapt to rotate within the different sub-departments of the Club or any other Department. • Perform all duties and tasks when rotated or assigned to another department as per their master task list. • Be fully conversant with all the services and facilities offered by the spa. • Perform opening and closing procedures established for the place of work as assigned.
164 JOB DESCRIPTION • Ensure that the place of work and the surrounding area are kept clean and always organised. • Monitor operating supplies and reduce spoilage and wastage. • Handle guest enquiries courteously and efficiently. Report guest complaints or problems to the Assistant Spa Manager if no immediate solution is possible, and ensure follow-up with the member or guest. • Know all facilities and various types of treatments. • Always supervise and maintain equipment. • Communicate with staff about problems and deal with difficult staff. • Be able to work with various groups of people. • Assist and advise the guest on the various facilities available. • Participate in the activities of the spa. • Perform all types of massages and body treatments as required. • Train staff in all massages and treatments. • Maintain inventory of supplies and stocks in coordination with the Spa and Salon team. • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club’s policy on fire, hygiene, health and safety. • Report for duty punctually, always wearing the correct uniform and nametag. • Always maintain a high standard of personal appearance and hygiene. • Maintain a good rapport and working relationship with staff in the place of work and all other departments. • Attend and contribute to all staff meetings, departmental and hotel training scheduled, and other related activities. • Support for the Departmental Trainers function in the department assigned. • Undertake any reasonable tasks and secondary duties as assigned by the Manager. • Respond to any changes in the place of work as dictated by the club. • Always project a positive and motivated attitude and exercise self-control. • Have a complete understanding of the Operations Manual and Policies, and Procedures. • Assist in carrying out quarterly, bi-yearly, and yearly inventory of operating equipment. • Carry out any other reasonable duties and responsibilities as assigned. • Council, train, and be a role model to the employees. • Be responsible for the smooth functioning of the massage and treatment operations. • Enforce occupational health and safety (OH&S) protocols for staff and guests in all spa areas. • Conduct safety drills, equipment checks, and first aid training. • Maintain emergency readiness and update safety procedures as needed. JOB REQUIREMENTS/HIRING PROFILE
165 JOB DESCRIPTION QUALIFICATIONS • 12th pass (Higher Secondary Certificate) or higher • Good knowledge of Physiology and Anatomy • Massage Therapist Certification is preferred from any of these institutes: CIDESCO, CIBTAC or ITEC WORK EXPERIENCE • Minimum two years’ experience as a spa supervisor with contemporary and Ayurvedic treatment skills KNOWLEDGE • Knowledge of Spa and alternative therapies like Ayurveda or Naturopathy, along with the Salon exposure • Knowledge of different Beauty and Hydrotherapy equipment • Staff handling and coordination SKILLS • Excellent communication and interpersonal skills • Hands-on spa/salon service skills • People management skills • Administrative skills COMPETENCIES • Service excellence • Team collaboration • Adaptability • Problem-solving • Decision-making • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
166 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Reception Executive DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs | Lifestyle Clubs | Golf and Country Club| The Lodhi PURPOSE The Reception Executive provides a warm and professional welcome to spa guests, manages reservations and front desk operations efficiently, and ensures smooth coordination between guests and spa teams. The role is responsible for delivering exceptional service, handling guest inquiries, managing billing, and promoting spa treatments and products in line with luxury standards. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Assistant Spa Manager/Spa Manager Reporting Roles: NA Interacts with: External – Guests, Members, and Vendors Internal – Managers, Supervisors, Staff, and Contractual Staff KEY RESPONSIBILITIES • Welcome guests and members with courtesy, professionalism, and warmth. • Manage reservations, cancellations, and scheduling of spa treatments and packages. • Provide detailed information on spa services, facilities, memberships, and promotions. • Handle telephone calls, emails, and walk-in inquiries efficiently. • Maintain accurate guest profiles and records in the spa management system. • Coordinate with therapists and attendants to ensure smooth guest flow and service delivery. • Process billing and payments accurately; maintain cashiering and daily transaction reports. • Upsell treatments, packages, and retail products to maximise revenue. • Track and monitor sales of spa products and services.
167 JOB DESCRIPTION • Ensure that the reception and waiting areas are clean, organised, and presentable at all times. • Assist in maintaining spa retail display areas and product inventory. • Handle guest feedback, requests, and complaints with professionalism; escalate when needed. • Follow occupational health and safety (OH&S), hygiene, and fire safety protocols at the front desk and guest areas. • Maintain confidentiality of guest information and financial records. • Participate in daily briefings, training sessions, and departmental meetings. • Undertake any other reasonable tasks assigned by the Spa Manager. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Degree/Diploma in Hospitality, Spa, or Front Office Management • Certification in customer service or spa operations preferred WORK EXPERIENCE • 2–4 years’ experience in front desk or reception roles • Prior experience in a luxury spa, wellness centre, or hotel environment preferred KNOWLEDGE • Knowledge of spa and alternative therapies like Ayurveda or Naturopathy, along with salon exposure • Knowledge of different beauty and hydrotherapy equipment • Staff handling and coordination SKILLS • Excellent communication and interpersonal skills • Hands-on spa/salon service skills • People management skills • Administrative skills COMPETENCIES • Service excellence • Team collaboration • Problem-solving • Decision-making • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
168 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Deputy Manager | Assistant Manager DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs |The Lodhi PURPOSE The role assists in managing the overall operations of the spa, ensuring exceptional guest service, adherence to brand standards, and operational efficiency. The incumbent supports the Assistant General Manager (AGM) – Spa in achieving revenue goals, maintaining high service quality, and leading a motivated, skilled spa team. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Manager/Senior Manager/AGM – Spa Reporting Roles: Spa Supervisors, Therapists, Receptionists, and Spa Attendants Interacts with: External – Members / Guests, Vendors, and Service Providers Internal – Food and Beverage (F&B), Housekeeping, Engineering, Finance, HR, Marketing and Sales Teams KEY RESPONSIBILITIES Drive Operational Excellence • Support the AGM – Spa in daily spa operations and implementation of standard operating procedures (SOPs). • Monitor service quality, hygiene, and operational consistency across treatments and facilities. • Assist in resource allocation, scheduling, and cost management to optimise efficiency. • Resolve guest concerns promptly, ensuring exceptional service recovery. Applied Learning • Facilitate on-the-job training for therapists and reception staff to enhance service delivery.
169 JOB DESCRIPTION • Encourage use of updated techniques and protocols through regular skill refreshers. • Track learning application through guest feedback and team performance metrics. People Management • Assist in recruitment, induction, and training of spa team members. • Monitor staff attendance, grooming, and adherence to brand standards. • Provide coaching and guidance to improve individual and team performance. Business and Financial Acumen • Support in preparing monthly budgets, revenue reports, and expense control measures. • Help develop promotions and packages to increase guest visits and revenue. • Maintain accurate sales tracking and inventory management records. Leadership • Lead by example in guest interaction, service excellence, and operational discipline. • Encourage a culture of teamwork, positivity, and continuous improvement. • Take ownership of specific operational areas delegated by the AGM – Spa. Compliance and Risk Management • Ensure compliance with statutory, health, and safety regulations in daily operations. • Conduct routine inspections for hygiene, cleanliness, and equipment maintenance. • Keep updated documentation of safety checks, licenses, and regulatory requirements. Occupational Health and Safety (OH&S) Responsibilities • Promote workplace safety by ensuring team adherence to OH&S policies. • Assist in organising safety drills, first-aid training, and emergency preparedness activities. • Maintain and update OH&S compliance records. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Graduate/Diploma in Spa Management, Hospitality, or Wellness-related field. • Certification in spa therapies or wellness management preferred.
170 JOB DESCRIPTION WORK EXPERIENCE • 4–8 years in spa or wellness operations, with at least 2–3 years in a supervisory or assistant manager role in a luxury setting. KNOWLEDGE • Spa operations and service standards • Guest engagement techniques • Product knowledge and vendor coordination • HSSE, hygiene, and sanitation standards SKILLS • Strong interpersonal and communication skills • Organisational and multitasking abilities • Sales orientation and upselling techniques • Proficiency in spa management software and MS Office COMPETENCIES • Service excellence • Team collaboration • Problem solving • Adaptability • Ethics and business compliance • Attention to detail • Guest relationship management DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
171 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Spa Manager DEPARTMENT Spa LOCATION OF POSTING Super Luxury Clubs |The Lodhi PURPOSE The Spa Manager is responsible for leading the overall operations of the spa, ensuring exceptional guest experiences, adherence to brand standards, and achievement of business goals. The role is accountable for revenue growth, service excellence, operational efficiency, and building a motivated, high-performing spa team. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Senior Manager/Assistant General Manager – Spa/Head of Spa Reporting Roles: Assistant Spa Manager, Spa Supervisors, Therapists, Receptionists, and Spa Attendants Interacts with: External – Members / Guests, Vendors, Service Providers Internal – Food and Beverage (F&B), Housekeeping, Engineering, Finance, HR, Marketing and Sales Teams KEY RESPONSIBILITIES Drive Operational Excellence • Oversee daily spa operations, ensuring seamless delivery of treatments and services. • Establish and monitor standard operating procedures (SOPs) for guest service, hygiene, and facility management. • Anticipate guest needs and ensure consistent, exceptional service delivery. • Manage resource allocation, scheduling, and operational efficiency across the spa. Applied Learning
172 JOB DESCRIPTION • Ensure continuous training and development of spa staff to uphold international standards. • Introduce new techniques, treatments, and technologies aligned with luxury spa trends. • Track training outcomes through performance reviews, mystery audits, and guest feedback. People Management • Lead recruitment, induction, and performance management of the spa team. • Coach and mentor team members, promoting career progression and skill enhancement. • Monitor grooming, conduct, and adherence to brand standards. • Build a culture of teamwork, accountability, and service excellence. Business and Financial Acumen • Develop and manage annual budgets, revenue forecasts, and profit and loss (P&L) reviews. • Drive revenue growth through innovative packages, memberships, and promotional strategies. • Maintain vendor relationships, negotiate contracts, and oversee inventory management. • Monitor key performance indicators (KPIs) such as revenue per treatment, guest satisfaction, and therapist productivity. Leadership • Lead by example in guest engagement, decision-making, and service recovery. • Delegate responsibilities effectively while maintaining accountability. • Encourage innovation, continuous improvement, and cross-department collaboration. Compliance and Risk Management • Ensure full compliance with health, safety, statutory, and brand requirements. • Conduct regular audits on hygiene, sanitation, and facility/equipment maintenance. • Maintain accurate records of safety checks, licenses, and regulatory documentation. Occupational Health & Safety (OH&S) Responsibilities • Champion OH&S culture by enforcing adherence to policies and procedures. • Organise safety drills, training, and emergency response readiness. • Ensure proactive reporting and documentation of OH&S compliance. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Graduate/Diploma in Spa Management, Hospitality, or Wellness-related field.
173 JOB DESCRIPTION • Advanced certification in spa therapies or wellness management preferred. WORK EXPERIENCE • 8–12 years in spa or wellness operations, with 3–5 years in a managerial role in luxury settings. KNOWLEDGE • Spa operations and luxury service standards • Guest engagement and retention strategies • Financial planning, budgeting, and vendor coordination • HSSE, hygiene, and sanitation standards SKILLS • Leadership and people management • Strong communication and interpersonal abilities • Business acumen with sales and upselling orientation • Proficiency in spa management software and MS Office COMPETENCIES • Service excellence • Team collaboration • People management and development • Problem-solving and innovation • Business and financial acumen • Ethics and business compliance • Attention to detail • Guest relationship management DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
174 JOB DESCRIPTION WELLNESS & RECREATION
175 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Assistant General Manager | Senior Manager | Manager DEPARTMENT Wellness and Recreation LOCATION OF POSTING Super Luxury Clubs | The Lodhi PURPOSE This position oversees the strategic, operational, and financial performance of the spa, ensuring exceptional guest experiences, revenue growth, and adherence to brand and wellness standards. The role involves driving service innovation, managing high- performance teams, and maintaining operational excellence across all spa offerings. KEY ORGANISATIONAL RELATIONSHIPS Reports to: General Manager/Director – Spa Reporting Roles: Spa Managers/Supervisors, Therapists, Receptionists, Spa Attendants, and Support Staff Interacts with: External – Members/Guests, Vendors, Service Providers, and Wellness Consultants Internal – Food and Beverage (F&B), Housekeeping, Engineering, Finance, HR, Marketing, and Sales Teams KEY RESPONSIBILITIES Drive Operational Excellence • Lead day-to-day spa operations, ensuring adherence to brand service standards and wellness protocols. • Implement and monitor standards of performance (SOPs) across all spa services to maintain consistency and quality. • Develop and execute operational plans to enhance guest satisfaction and service efficiency. • Ensure optimal staff scheduling, resource allocation, and cost control. Applied Learning
176 JOB DESCRIPTION • Oversee skill enhancement programmes for spa teams, ensuring therapists and consultants stay updated with new treatments and techniques. • Encourage practical, hands-on learning to improve treatment quality and guest interactions. • Evaluate applied training effectiveness through guest feedback, mystery audits, and performance reviews. People Management • Lead recruitment, onboarding, and retention strategies for spa team members. • Conduct performance reviews, set key performance indicators (KPIs), and coach team members for skill growth and service excellence. • Foster a high-performance culture centred on teamwork, professionalism, and guest focus. Business and Financial Acumen • Prepare and manage the spa’s annual budget, including revenue targets and profitability goals. • Develop sales strategies, packages, and promotions to increase revenue streams. • Track and analyse financial performance using KPIs and implement corrective actions when needed. Leadership • Demonstrate role-model behaviour with integrity, professionalism, and a focus on continuous improvement. • Drive service innovation, introducing new treatments and wellness programmes in line with market trends. • Build cross-functional collaboration with marketing, HR, and operations to maximise business outcomes. Compliance and Risk Management • Ensure that all spa operations comply with statutory requirements, health and safety standards, and licensing regulations. • Conduct regular audits to ensure that hygiene, safety, and service protocols are maintained. • Maintain accurate documentation for treatments, safety records, and licensing. Occupational Health and Safety (OH&S) Responsibilities • Promote OH&S awareness through training and regular safety briefings for spa staff. • Coordinate safety drills, first-aid training, and equipment checks within spa facilities. • Maintain detailed OH&S compliance records and ensure prompt reporting of incidents.
177 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s or Master’s degree in Spa Management, Hospitality, or Wellness-related field. • Certification in Spa Therapies, Wellness Management, or related specialities preferred WORK EXPERIENCE • 10–15 years in luxury spa or wellness operations, with at least five years in a senior leadership role • Proven track record in revenue growth, guest satisfaction, and team leadership. KNOWLEDGE • Luxury spa operations, service standards, and wellness protocols • Financial planning, budgeting, and revenue management • Spa product lines, treatments, and wellness trends • Marketing, sales strategies, and CRM systems SKILLS • Strategic planning and business development • Revenue management and profitability optimisation • Leadership, coaching, and team building • Exceptional guest service and relationship management • Conflict resolution and decision-making • Tech proficiency (MS Office, spa management software, and CRM tools) LEADERSHIP COMPETENCIES • Service excellence • Managing execution • Business and financial acumen • Ethics and business compliance • Innovation and change management • People management and development • Relationship building and influence • Team leadership and development • Problem solving • Decision making DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
178 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Ball Boy DEPARTMENT Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club PURPOSE The Ball Boy assist in maintaining tennis courts, supporting smooth sports operations, and providing excellent guest service by ensuring cleanliness, equipment readiness, and adherence to club safety and service standards. The role supports members, guests, and sports professionals, contributing to a high-quality recreational experience. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Recreation Manager/Executive Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Strictly adhere to the rules and regulations in the Employee Handbook and Club policies on fire safety, hygiene, health, and workplace safety. • Maintain good working relationships with colleagues and all other departments. • Always uphold a high standard of personal appearance and hygiene. • Clean and maintain tennis courts, nets, windscreens, and associated facilities. • Record and account for booked sessions and applicable charges. • Deliver and deposit collections at court closing time. • Prepare and maintain membership records and usage details for tennis and related facilities. • Promote and assist in selling merchandise as per club guidelines.
179 JOB DESCRIPTION • Maintain and update notification sheets for facility programmes throughout the year. • Keep bulletin boards updated with accurate and current information. • Address customer complaints and questions promptly and professionally. • Refer customers to in-house fitness professionals, spa therapists, and health specialists when necessary. • Ensure guest satisfaction by delivering service in line with club standards. • Report safety hazards and unsafe practices to management promptly. • Develop and maintain good rapport with residents and guests. • Attend relevant meetings, training sessions, and programmes as directed. • Provide accurate information to guests on various club services and activities. • Ensure health, safety, security, and environment (HSSE) performance and systematic risk management in the work area. • Monitor, assess, and recommend action on health, safety, and environment (HSE) and security risks. • Demonstrate awareness of occupational health and safety (OH&S) policies, ensuring all procedures are conducted safely and within guidelines. • Be aware of the duty of care and comply with occupational health and safety legislation and policies. • Be familiar with property safety measures, first aid, fire, and emergency procedures, and enforce them as needed. • Initiate corrective action for hazardous situations and notify supervisors of potential dangers. • Ensure that all incidents and accidents are logged, investigated, and preventive measures are implemented. • Perform any additional duties assigned by the supervisor or management JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION(S) • Basic Education (10th Pass/Secondary School Certificate or 12th pass Higher Secondary Certificate) • A Sports Diploma is preferred WORK EXPERIENCE • Minimum 1–2 Years as a recreation attendant/ball boy KNOWLEDGE • Knowledge of Sports like Tennis/Squash/Badminton/Cricket/ Football/Volleyball, etc. SKILLS • Good communication skills and upselling skills COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance
180 JOB DESCRIPTION DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
181 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Coach | Senior Coach DEPARTMENT Fitness and Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club PURPOSE This role is responsible for delivering high-quality fitness and recreation programmes, training, and personal coaching services to residents, members, and guests, ensuring safety, motivation, and personalised guidance. The incumbent promotes an active lifestyle, supports members in achieving their fitness goals, and upholds the brand’s standards for guest experience, facility upkeep, and service excellence. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Recreation Assistant Manager/Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Uphold good working relationships with own colleagues and all other departments. • Maintain a high standard of personal appearance and hygiene. • Work with facility staff to ensure that facilities are clean and safe for patrons. • Keep records of attendance at programmes and events, including registration information and contact details for participants. • Develop and implement training programmes tailored to individual needs. • Teach and demonstrate proper techniques, strategies, and tactics specific to the sport.
182 JOB DESCRIPTION • Conduct regular practice sessions to improve physical conditioning, skill acquisition, and game understanding. • Provide constructive feedback and corrective instructions to athletes to enhance their performance. • Monitor and track an individual’s progress, identify areas for improvement, and implement targeted training interventions. • Plan and organise drills, exercises, and scrimmage matches to simulate game situations. • Foster a positive and supportive environment that encourages personal growth and skill development. • Assist in the identification and nurturing of talented individuals, helping them progress to higher levels of competition. • Support individuals in setting goals, monitoring progress, and overcoming challenges. • Serve as a role model, demonstrating ethical behaviour and professionalism. • Stay updated on the rules, regulations, and best practices related to the sport. • Promote and enforce safety protocols, injury prevention measures, and proper equipment usage. • Provide basic first aid and immediate injury assessment when needed. • Ensure that athletes are aware of and adhere to the code of conduct and ethical guidelines. • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club policy on fire, hygiene, health, and safety. • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and Security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Maintain HSSE performance and manage systematic risk. • Source local MS. • Demonstrate awareness of occupational, health and safety (OH&S) policies and procedures, and ensure that all procedures are conducted safely in accordance with OH&S guidelines and ensure that their direct team does the same. • Be aware of the duty of care and adhere to OH&S legislation, policies and procedures. • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes.
183 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor's degree in Sports Science, Physical Education, or a related field (a master’s degree may be preferred). • Certification in coaching specific to the sport (if applicable). WORK EXPERIENCE • 3–5 years of coaching experience in a specific sport or related field. KNOWLEDGE • In-depth knowledge of the sport, including rules, techniques, and strategies. • Current market trend SKILLS • Networking and managing key stakeholder relationships • Excellent communication and interpersonal skills • Creativity and critical thinking COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
184 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Kids Club Attendant DEPARTMENT Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club PURPOSE The Kids Club Attendant is responsible for delivering safe, engaging, and age- appropriate recreational activities for children at the Kids Club. The role ensures a fun, educational, and secure environment that enhances the overall guest experience, aligns with brand service standards, and supports parents by providing professional child supervision. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Recreation Manager/Executive Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club policy on Fire, Hygiene, Health, and Safety. • Foster good working relationships with own colleagues and all other departments. • Maintain a high standard of personal appearance and hygiene. • Develop a good rapport with residents/members and Guests. Open and prepare the Kids Club for daily activities. • Responsible for the opening and closing of the Kids Club. • Greet guests immediately with a sincere and friendly welcome.
185 JOB DESCRIPTION • Maintain the cleanliness of the kids’ club. • Deliver and deposit collected at the close of courts. • Prepare and maintain membership records and usage details. • Maintain updated notification sheets to reflect various activity programmes throughout the year. • Maintain bulletin board information. • Perform related tasks as required. • Achieve maximum sales and guest satisfaction, and adhere to the highest standard of service/client attention required by the club. • Address customer complaints and questions promptly and professionally. • Refer customers to in-house fitness professionals, including spa therapists, exercise physiologists, and health professionals when needed. • Provide excellent customer service according to company standards. • Report any safety hazards and unsafe practices to management promptly. • Develop a good rapport with resident kids and guests. • Attend meetings relevant to the nature of the job. • Participate in all training and related programmes as directed by the Recreation Manager or Executive. • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Oversee HSSE performance and manage systematic risk. • Source local MS. • Demonstrate awareness of the OH&S policies and procedures, and ensure that all procedures are conducted safely in accordance with OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Basic Education (10th Pass/Secondary School Certificate or 12th pass Higher Secondary Certificate) WORK EXPERIENCE • Minimum 1–2 years of experience as a kids’ club attendant (preferred)
186 JOB DESCRIPTION KNOWLEDGE • Knowledge of various kids' activities and engagement programmes SKILLS • Good communication skills and engaging skills COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
187 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Librarian DEPARTMENT Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club PURPOSE The Librarian manages and maintains the library and reading lounge within the recreation area, ensuring an organised, welcoming, and engaging environment for members and guests. The role involves cataloguing, lending, and caring for books and multimedia resources, organising literary and cultural activities, and supporting an enriching guest experience in line with brand service standards. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Manager/Executive Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club policy on fire, hygiene, health, and safety. • Foster good working relationships with own colleagues and all other departments. • Maintain a high standard of personal appearance and hygiene. • Assist individuals in accessing and utilising library resources effectively. • Select and acquire materials (books, periodicals, multimedia, digital resources, etc.) for the library collection. • Catalogue and classify library materials using appropriate systems. • Maintain an up-to-date inventory of library holdings. • Evaluate and weed out outdated or irrelevant materials. • Collaborate with other librarians to develop a well-rounded collection.
188 JOB DESCRIPTION • Assist members in locating and accessing library materials. • Guide effective information search strategies and use of library resources. • Answer reference questions and help members with research inquiries. • Offer recommendations on reading materials and resources based on members' interests and needs. • Assist users with library technology, such as computers, printers, and digital resources. • Plan, coordinate, and execute library programmes, events, and workshops for various age groups and interests. • Organise and facilitate book clubs, author visits, and other community engagement activities. • Conduct information literacy sessions to educate members on research techniques and critical evaluation of information. • Collaborate with educational institutions to support curriculum-based research and information needs. • Promote library services through outreach efforts, social media, and other communication channels. • Maintain the library's physical space, ensuring a clean, organised, and welcoming environment. • Oversee circulation activities, including checking materials in and out, managing holds, and processing returns. • Enforce library policies and guidelines to ensure fair and equitable access to resources. • Stay updated on emerging library technologies and trends, recommending improvements to enhance user experience. • Assist with library budgeting, grant applications, and fundraising activities. • In addition to the above duties and job functions, undertake any other assignments given occasionally or daily by senior management. • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and security risk. • Develop, implement, and manage local Management System (MS) execution as applicable. • Oversee HSSE performance and manage systematic risk. • Source local MS. • Demonstrate awareness of occupational, health, and safety (OH&S) policies and procedures, and ensure that all procedures are conducted safely in accordance with OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to OH&S legislation, policies and procedures. • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers • Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes.
189 JOB DESCRIPTION JOB REQUIREMENTS/HIRING PROFILE QUALIFICATION • Bachelor’s degree in Library Science, Information Science, or a related field WORK EXPERIENCE • A minimum of 3–5 years’ experience in managing a library or book club KNOWLEDGE • Strong knowledge of library systems, cataloguing standards, and classification schemes • Excellent interpersonal and communication skills for interacting with members and colleagues. • Ability to conduct research and provide reference services effectively. • Strong organisational and multitasking abilities • Flexibility to adapt to changing library needs and embrace technological advancements. • Passion for promoting literacy, learning, and community engagement SKILLS • Good communication skills and engaging skills COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
190 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Lifeguard DEPARTMENT Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club | The Lodhi PURPOSE The Lifeguard is responsible for ensuring the safety and well-being of all members and guests in and around the swimming pool by monitoring activities, enforcing safety regulations, and responding swiftly to emergencies. This role maintains high hygiene standards, inspects and operates pool equipment, and delivers exceptional guest experience through vigilance, professionalism, and adherence to safety protocols. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Recreation Manager/Front Office Manager/Executive Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Possess knowledge and ability to evaluate water conditions at aquatics facilities to determine any potential dangers or hazards. • Adjust programmes as necessary to ensure the safety of visitors and other staff. • Swimming proficiency and comfort in all types of water conditions. • Judge and evaluate the evolving dynamics of individuals participating in aquatic activities to immediately assess their capabilities and any threats to their safety. • Knowledge of on-site protocols, operational procedures, and safety policies. • Knowledge of methods and techniques for providing on-site emergency medical services. • Able to work on shifts, weekends, public holidays, and overtime as required.
191 JOB DESCRIPTION • Understand and strictly adhere to the rules and regulations established in the Employees Handbook and the Club policy on fire, hygiene, health, and safety. • Maintain a high standard of personal appearance and hygiene. • Assist in the smooth and efficient operation of the spa/pool area. • Supervise swimming activities at the aquatics facility and ensure that policies, guidelines, and safety procedures are followed. • Warn swimmers of improper activities or danger and enforce pool regulations and water safety policies. • Administer first aid in the event of injury, rescue swimmers from distress or danger of drowning, and administer CPR and/or artificial respiration, if necessary. • Evaluate conditions for safety and initiate an aquatic emergency action plan as required. • Inspect pool facilities, equipment, and water to ensure that they are safe and usable. • Supervise and assist in cleaning the pool and related facilities and equipment, assist with chlorine residual water tests and records of accidents, and add chemicals to pool water as directed. • Ensure to maintain the entire pool area clean and tidy at all times. • Provide swimming coaching and instruction to members and guests, including fundamentals of swimming and stroke techniques. • Instruct or assist classes in the fundamentals of swimming as needed. • Resolve scheduling conflicts to ensure a safe pool environment when competing for programmes/priorities requiring the use of aquatic facilities. • Achieve maximum sales and guest satisfaction and adhere to the highest standard of service/client attention required by the hotel. • Address customer complaints and questions promptly and professionally. • Refer customers to in-house fitness professionals, including spa therapists, exercise physiologists, and health professionals when needed. • Provide excellent customer service according to company standards. • Report any safety hazards and unsafe practices to management promptly. • Develop a good rapport with members and guests. • Respond positively to any changes in the swimming pool and club functions as dictated by the industry, company, or the club. • Undertake and perform any other job assignment as directed by the Fitness Manager or Spa Manager. • Attend meetings relevant to the nature of the job. • Participate in all training and related programmes as directed by the Fitness/Recreation/Spa Manager. • Respond to any changes in the workplace function as dictated by the Fitness Club. • Follow all established administrative and operational procedures relating to the Fitness Club reception. • Attend any function, activities, and promotional parties as required. • Always ensure a high standard of courtesy, welcome, and hospitality for all. • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk.
192 JOB DESCRIPTION • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and security risk. • Develop, implement, and manage Local Management System (MS) execution as applicable • Oversee HSSE performance and manage systematic risk. • Source local MS. • Demonstrate awareness of OH&S policies and procedures, and ensure that all procedures are conducted safely in accordance with OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Lifeguard certification from any recognised institute or government body • CPR and first aid certification • Basic education (10th Pass/Secondary School Certificate or 12th pass Higher Secondary Certificate) • Basic English communication skills WORK EXPERIENCE • Minimum 2–3 years of experience as a lifeguard KNOWLEDGE • Life-saving techniques and first aid • Water quality and chemical treatments • In-depth knowledge of swimming techniques SKILLS • Excellent swimming skills • Added skills to coaching kids and adults. COMPETENCIES • Service excellence • Adaptability • Problem-solving • Team collaboration • Positive attitude with passion towards guest services • Business ethics and compliance • Positive attitude and willingness to learn DISCLAIMER
193 JOB DESCRIPTION This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
194 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Senior Billiard Marker DEPARTMENT Fitness and Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club PURPOSE The Senior Billiard Marker oversees and manages billiards and snooker operations, ensuring a premium playing experience for members and guests. This role maintains equipment in top condition, organises matches and tournaments, provides professional marking and refereeing services, and upholds service excellence and club etiquette in line with brand standards. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Recreation Assistant Manager/Manager Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Prepare, brush, iron and mark billiard tables, and maintain them for daily play. • Prepare and maintain balls for daily play (polish, check for defects and replacements). • Manage members’ cue lockers, including maintaining accurate records and issuing locker keys. • Maintain club cues in playing conditions. • Maintain and upkeep club accessories, e.g., cue stand, ball cleaner, and rest. • Provide assistance to help members repair and maintain cue tips. • Ensure that players adhere to the club’s rules. • Coach new members and play with members with no opponents to play against.
195 JOB DESCRIPTION • Scoring of games and tournaments, e.g., matches and assisting in running of section nights, in-house tournaments/social and interclub matches. • Assist in the rules and regulations of tournaments. • Assist in draws for tournaments. • Billing members' accounts for the use of billiard tables (if applicable). • Maintain inventory of billiards room and stationery items for events. • Any other duties as and when organised by the leaders. • Ensure health, safety, security, and environment (HSSE) performance and systematic management of risk. • Monitor, assess, and advise action regarding health, safety, and environment (HSE) and security risk. • Develop, implement, and manage local Management System (MS) execution as applicable • Oversee HSSE performance and manage systematic risk. • Source local MS. • Demonstrate awareness of occupational health and safety (OH&S) policies and procedures, and ensure that all procedures are conducted safely in accordance with OH&S guidelines and that their direct team does the same. • Be aware of the duty of care and adhere to the OH&S legislation, policies and procedures. • Be familiar with property safety, first aid, and fire and emergency procedures and enforce these in assigned areas. • Initiate action to correct a hazardous situation and notify supervisors of potential dangers. • Ensure that security incidents and accidents are logged, investigated, and rectified to prevent future catastrophes. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Higher Secondary Certificate • Certified Billiard Marker WORK EXPERIENCE • Minimum three years or more experience in the field KNOWLEDGE • Awareness of current market trends • In-depth knowledge of pool/billiards rules and regulations SKILLS • Networking and key stakeholder management skills • Excellent communication and interpersonal skills • Creativity and critical thinking COMPETENCIES • Service excellence • Adaptability • Team collaboration • Technical knowledge • Business ethics and compliance • Attention to detail
196 JOB DESCRIPTION DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
197 JOB DESCRIPTION JD last updated on: July 2026 Validity: June 2027 (subject to revision based on organisational changes) DESIGNATION Swimming Coach DEPARTMENT Fitness and Recreation LOCATION OF POSTING Lifestyle Clubs | Superluxury Clubs | Golf Club PURPOSE The Swimming Coach plans, conducts, and supervises swimming training programs for members and guests of all ages and skill levels, ensuring safety, proper technique development, and an enjoyable aquatic experience. The role also involves monitoring pool safety, maintaining high service standards, and fostering a positive, motivating environment in line with brand expectations. KEY ORGANISATIONAL RELATIONSHIPS Reports to: Manager/Executive Reporting Roles: NA Interacts with: External – Members/Guests, Vendors, Consultants, and Service Providers Internal – Managers, Supervisors, and Colleagues KEY RESPONSIBILITIES • Develop and deliver structured swimming lessons for beginners, intermediate, and advanced swimmers. • Conduct group sessions, private lessons, and specialised training (e.g., competitive swimming, aqua aerobics, etc.). • Assess swimmers’ abilities and track their progress, providing feedback, and setting improvement goals. • Educate members and guests on swimming techniques, breathing methods, and water safety principles. • Enforce pool rules and always ensure adherence to safety protocols. • Monitor swimmers during sessions to prevent accidents and respond immediately to emergencies.
198 JOB DESCRIPTION • Collaborate with lifeguards to ensure constant supervision and readiness for rescue operations. • Organise and manage swimming events, competitions, and member engagement activities. • Maintain training aids and equipment, ensuring that they are clean, safe, and in good working condition. • Keep accurate attendance records, lesson plans, and progress reports. • Promote aquatic programs to increase participation among members and guests. • Coordinate with the Engineering team for pool maintenance and water quality checks. • Uphold the highest standards of professionalism, courtesy, and service excellence. JOB REQUIREMENTS/HIRING PROFILE QUALIFICATIONS • Bachelor’s degree in library science, Information Science, or a related field WORK EXPERIENCE • Minimum 3–5 years of experience in managing a library or book club. KNOWLEDGE • Strong knowledge of library systems, cataloguing standards, and classification schemes. • Excellent interpersonal and communication skills for interacting with members and colleagues. • Ability to conduct research and provide reference services effectively. • Strong organisational and multitasking abilities. • Flexibility to adapt to changing library needs and embrace technological advancements. • Passion for promoting literacy, learning, and community engagement SKILLS • Strong knowledge of library systems, cataloguing standards, and classification schemes. • Excellent interpersonal and communication skills for interacting with members and colleagues. • Ability to conduct research and provide reference services effectively. • Strong organisational and multitasking abilities. • Flexibility to adapt to changing library needs and embrace technological advancements. • Passion for promoting literacy, learning, and community engagement COMPETENCIES • Service excellence • Adaptability • Team collaboration
199 JOB DESCRIPTION • Technical knowledge • Business ethics and compliance • Attention to detail DISCLAIMER This job description outlines the general nature and key responsibilities of the role. The scope and responsibilities may evolve in response to changing business needs and organisational priorities.
