Status Meaning Number of measures Percentage Reader focus On target At or better than the agreed target. 10 72% Provides assurance. Within Tolerance Close to target or within tolerance; keep under review. 2 14% Keep under review. Out of Target Outside target or tolerance; attention or corrective action is needed. 2 14% Consider the commentary and corrective action. No Target Issues with systems or data make these KPI's unreportable at present. 5 N/A No target set. Contextual No simple judgement because the measure is contextual 6 N/A Read as supporting context. Total: 25 (14 excluding contextual measures and those with no target set) 100% STAR Board Performance Paper 2026-27: Summary The STAR Board Performance Paper presents management performance data to support the Board’s oversight and assurance responsibilities. Operational performance measures are reported separately through the STAR CSS Performance Paper and are therefore not duplicated here. Of the 14 operational measures with reportable targets, 10 (72%) were performing at or above threshold at the end of Period 4, two (14%) were within tolerance and another two (14%) were below threshold and tolerance. The measures below threshold were major adaptations completed within 90 days, and voluntary staff turnover. A further five measures have no target set with the four financial measures still to be confirmed. Six measures are contextual meaning figures could be viewed multiple ways and so are for info only. Performance trends from Period 1 to Period 4 were positive across several key operational measures. Outstanding repairs reduced from 841 to 630 and overdue repairs reduced from 254 to 137, with both measures performing above threshold at Period 4. Responsive repairs completed at the first visit remained above the 90% threshold throughout all four periods and reached 95.57% in Period 4, while programmed repairs remained between 99.25% and 100%. Customer registrations for online services increased from 20.86% to 24.03% and remained within tolerance of the 25% threshold. Areas requiring attention include major adaptations completed within 90 days, which were reported at 30.77% in Period 4 against a 70% threshold; and voluntary staff turnover, which increased from 1.23% to 1.83% and remained outside threshold and tolerance with a YTD average of 2.01%. Page 3 of 8