Newslettertrustbridge September Welce! As September comes to a close, we’re taking a moment to look back on another month filled with connection and plenty of special moments across the TrustBridge community. From celebrating our wonderful clients and recognising the dedication of our amazing carers, to welcoming new faces and sharing moments that have made us smile, it’s been lovely to see the difference our team continues to make every day. A heartfelt thank you to our clients, families and care team for being such an important part of our journey. Your kindness, trust, dedication and support are what make our TrustBridge community so special. So, grab a cuppa, settle in and enjoy a little look back at September at TrustBridge. Thank you for being part of our TrustBridge family. 01332-340551 derby@trustbridgecare.co.ukwww.trustbridgecare.com Updates  trustbridgeTRANSPORT there for you

Newsletter September STAR’s of the Month She has really stood out this month. All the clients I’ve interacted with have spoken very highly of her and praised the support she provides. She has also been a great help with client monitoring and reporting, making it easier for us to respond to client needs. She has been incredibly helpful with client monitoring and reporting, helping us stay on top of changes and respond to clients’ needs more effectively. Her attention to detail, reliability and willingness to support the wider team have made a real difference. -Sherick NAZREEN KHALIDA -AD Her reliability, attention to detail and willingness to help have made a real difference to both our clients and the team. ANEELA -Sandra DAWN The exceptional care she provides to Sheila Ashley. She is always punctual and goes above and beyond to support the things Sheila loves, from painting her nails to baking. -Thabile Tehreem is incredibly understanding, supportive and respectful, always showing kindness and going the extra mile TEHREEM -Albert Directors Spotlight Congratulations to Frank’s care team!! Saira Sheron AbbieNyasha Runia Fhamida Naz Your teamwork, patience and consistency make a real difference to Frank and his family. Thank you for working together, supporting one another and making sure Frank receives the care and attention he needs. trustbridge CARER OF THE MONTH NAZREENA big congratulations to Nazreen!! Nazreen is recognised for the care, kindness and commitment she brings to the people she supports. She consistently approaches her work with patience and a caring attitude, helping clients feel comfortable, respected and well supported. Her dedication and positive approach do not go unnoticed, and we are pleased to celebrate the difference she makes as part of the TrustBridge team. Well done, Nazreen, and thank you for all that you do!

Newslettertrustbridge September Client’s reviews From Eric’s Wife, Vicky: ‘Vicky wanted to share how much Anita, Mary, Harpreet, Feli, Ramos and Shaun mean to Eric and to their family. She said they have made such a positive difference in Eric’s life, bringing him happiness and creating moments that mean so much. She especially loves seeing Mary dancing with Eric, bringing smiles and joy to his days. Vicky shared that the family has become so attached to the team because of the special bond they have built with Eric. She truly feels that she couldn’t do without them.’ Mary G. and her husband would like to share their heartfelt appreciation for Fhamida. They praised her for the wonderful care and attention she gives to Mary, saying that she truly spoils her by always going above and beyond and doing everything she can to support her. They are incredibly grateful for Fhamida's kindness and dedication she provides. Brenda and Brian have said they cannot fault the care they are receiving and are very happy with the support from the carers. Fantastic Feedback from Mr Iqbal’s Family I have just put the phone down with Mr Iqbal’s family after arranging the long-sitting calls. They were extremely positive about the whole team and commented on how good everyone has been. However, they specifically highlighted two carers who really stand out. They described Barnabas & Fareed as “very competent and very good.” This is fantastic feedback and a real credit to both of you. Your professionalism, competence and the way you support Mr Iqbal and his family is clearly making a difference. And Fareed.. all the grandmas love you! Apparently, you have definitely made an impression! From Melanie B. Would like to thank your team for the amazing work looking after my mum Judith during her last few months. She had alot of love for her carers or as we called them her dream team, Tim, Runia, Barnabas, Rafia, Bolonle and during her final week her night carer Eugenia. Thank you for the dream team. I’m writing on behalf of the family of Mark B. after his passing. I’d liek to extend my deepest thanks and gratitude to you all. The care you provided to my Dad blew us all away, and we were in admiration of how caring, compassionate and professional all the staff that we spoke to on the phone, to the support workers that came every day, you all made an extremely difficult situation a bit easier for us all. Mary, Anita, Remy, Mandy, Barney, Bola, Eugenia and all the other staff at Trustbridge are brilliant, thank you to you all. From: Matt A Special Thank you to Farzana and Naveeda who took her to the hospital appointment yesterday. Beryl called to let us know how pleased she was with the support she received, saying the team was very good.

Newslettertrustbridge September 02 Roselyn 07 Mac 04 Jennifer B. 07 Adeel 16 Naveeda 16 Farzana 17 Navdeep 21 Brenda 23 Timothy 23 Albert 07 Robert T. 08 Elizabeth S. 11 Irene D. 14 Elizabeth B. 15 Lynn W. 16 John B. 16 Joseph P. 17 Hardish A. 17 Margaret S. 18 Brenda H. 20 Gillian M. 20 Glenis W. 21 Ruth W. 24 Joan L. 25 John C. Happy Birthday! Happy Birthday!Happy Birthday! To our amazing team To our dearest clients

Newslettertrustbridge September for Our Team Supporting the MND Association TOGETHER, WE MAKE A DIFFERENCE. Please enjoy some photos from when our team joined a fundraising charity event organised by the MND Association in support of one of our clients, Ken. It was a lovely opportunity to come together, show our support and help raise awareness and funds for people and families affected by Motor Neurone Disease. A big thank you to our dear Sherick & Thabile who took part and helped make the event special!

Newslettertrustbridge September for their continued hard work and commitment! A special shout-out to Immy for doing a great job during the first monthly inspection on 8 September. Your attention to detail and commitment are appreciated. ! And to the whole team, THANK YOU for helping our clients travel safely and comfortably. Keep up the great work! A BIG SHOUT OUT TO OUR TRANSPORT TEAM

Newslettertrustbridge September Need a little extra support getting to where you need to go? Our TrustBridge Transport Service is available to help make everyday journeys easier, safer and more comfortable. Whether it’s a hospital or medical appointment, shopping trip, day centre visit, community outing or simply getting out and about, our team can provide reliable transport tailored to your needs. NEW SERVICES

Newslettertrustbridge September We’re excited to continue growing our Adult Day Centre at Gleneagles House, if you’re looking for companionship, activities, a change of scenery or a little extra support, our Day Centre is here to help. NEW SERVICES