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Caring for your Clients Investment Property Raine & Horne Hervey Bay 07 4128 2188 | 0400 878 290 https://www.raineandhorne.com.au/herveybay
Experience & Personalised Service 42 Years Local Expertise – Trusted name in Hervey Bay, delivering consistent results for Landlords. Portfolio-Based Management – You deal directly with your Property Manager and Assistant. Continuity & Support – A dedicated ‘floating Property Manager/Assistant ensures your property is always covered during leave or unforeseen absences. Proven Property Management Systems Tenant Selection from Day One – Screening begins at property viewings; we conduct affordability, reference, TICA and rental history checks before presenting you with recommendations. 6-Month Initial Leases – Allows us to assess tenant suitability before committing long- term. Clear Expectations & Regular Inspections – Lease conditions outlined upfront; inspections at 4 weeks and every 4 months thereafter. Arrears at 0.001% – Daily monitoring with SMS and phone follow-up; breach notices issued by Day 8. Compliance & Financial Peace of Mind – We can coordinate smoke alarm compliance, insurance/rates payments, ongoing subscriptions, and organise tax depreciation schedules. Why Landlords “Trust” Raine & Horne Hervey Bay ✔ Local longevity & trust ✔ Dedicated Property Manager ✔ Zero tolerance arrears process ✔ Comprehensive tenant selection & monitoring ✔ Seamless compliance support ✔ In-house Assistants Our Point of Difference2
At Raine & Horne Hervey Bay, we understand that securing tenants quickly is important but securing the right tenant is ESSENTIAL. Careful tenant selection not only protects the value of your investment, it also reduces unnecessary wear, tear, and ongoing maintenance costs. When appointing a Managing Agent, we encourage investors to look beyond fees alone. The true measure of value lies in the quality of management, the systems in place, and the consistency of service. Our Landlords benefit from transparent, all-inclusive management with no hidden extras. Unlike many agencies, we do not charge for: Professional photography Advertising campaigns Routine inspections Preparing court documents or attending hearings Lodging insurance claims on your behalf EFO statements This ensures there are no unexpected charges just clear, professional management that safeguards your investment and provides complete peace of mind. Commitment to Landlords3
Let my experience be your advantage when managing your investment. Caroline brings over 30 years of experience helping businesses grow through exceptional service, clear communication, and strong community connections. She’s here to support both our team and our valued clients. As a property investor herself, Caroline understands first-hand what landlords expect from a Property Manager. She knows how important it is to have someone you can rely on, someone who’s approachable, responsive, and knowledgeable about current legislation and best practices in property management. Having built two successful service-based businesses from the ground up, Caroline values what matters most: trust, consistency and real relationships. She’s passionate about connecting people with property and is here to make your real estate experience smoother, more informed and genuinely personal.4
What our Clients say..."AMAZING, EXCELLENT, THE BEST AGENCY EVERY TO EXIST!" "I must admit if I knew it was going to be this easy, I would have done it a long time ago. Tracey and Nikki have been on the ball and very professional since handover and communication has been 100%" Ron, Landlord“With the tight timelines, and onboarding a new organisation, the team at Raine & Horne Hervey Bay did a great job” Geoff, LandlordRaine and Horne Hervey Bay have been fantastic at managing my properties. Communication is always excellent. I’ve had nothing but positive experiences. I’m happy to recommend them. Matt, LandlordGreat support from Raine & Horne as a landlord with property in the Hervey Bay area. Especially Nikki @ Raine & Horne Hervey Bay, thank you for being so responsive to both me and our tenants ! Trent, Landlord5
As a Buyers Agent, we recognised that you are in a powerful position to influence not just the purchase, but the long-term performance of your clients’ investment. At Raine & Horne Hervey Bay, we genuinely value that relationship. We recognise that you can direct business our way, which is why we focus on helping you help your clients achieve stronger returns from day one. When your investors choose to rent their property through Raine & Horne Hervey Bay, we offer a discounted management rate of 8%; our standard management fee is 10%. This is not something we offer lightly it reflects our appreciation of the trust you place in us and the quality of the clients you introduce. Importantly, the reduced rate does not mean reduced service. Your clients still receive the same high level of professionalism, proactive management, detailed reporting, strong arrears control, thorough tenant selection, routine inspections, and consistent communication that we are known for in the Hervey Bay market. It’s our way of strengthening the partnership delivering value to your clients while supporting the referral relationship between us. Buyers Agent Appreciation6
Breakdown Management Fees 8% Letting Fee Lease Renewal fee Lease Preperation Fee Administration Fee (Monthly) Online Advertising Costs Negotiating Rent Variation Preparation & attendance before a Court or Tribunal Service of a Notice/Summons Routine Inspections (Max. 4) Overseeing Maintenance & Repairs (up to $2,000) Major Building works overseen by Office ($2,000+) Matters necessary to facilitate insurance claims Designed for Better Budgeting and Cashflow Management One Weeks Rent Nil Nil $10.00 Nil Nil Nil Nil Nil Nil Nil Nil Our Fees & Charges7 EXCLUDING GST