View Hotel Indigo Leadership Toolkit Digital Version flipbook.
Leadership ToolkitGrow Together, One Culture, One Goal
Leadership does not need to look identical across every manager. Your personality, style and strengths make your leadership unique, and that is a good thing. What matters most is that every employee experiences a consistent level of support, recognition, communication and follow-up, no matter who their leader is. This toolkit brings together existing IHG resources and practical tools to help you lead with confidence every day and create a culture where people feel valued, heard and empowered. Welcome, Leaders Lead in your own way. Support every employee consistently. What this toolkit helps you do CREATE CONSISTENCYEnsure every employee receives the same level of support and recognition. SUPPORT CONVERSATIONSUse simple tools to have meaningful, regular check-ins. REINFORCE OWNERSHIP STRENGTHEN TEAM CONNECTIONEmpower employees to take ownership and grow with confidence.Build trust, celebrate wins and create a positive culture together.
Minimum Leadership StandardsEVERYDAY LEADERSHIPHotel Indigo Scenario CardsDIFFICULT MOMENTSHotel Indigo Game BankTEAM CONNECTIONEND OF YEARPerformance ReviewResource MapQUARTERLYCheck-in Conversation GuidesOne Leadership Journey How Everything Works Together This toolkit complements formal IHRG processes by supporting you in the everyday moments that shape your team’s experience. Use the right tool at the right time to set direction, lead consistently, navigate challenges, strengthen connections and drive performance—together.START OF YEARGoal-Setting + PDPSetting annual priorities, Goal settingPersonal Development PlanDaily Support Leadership ChecklistDifficult Conversations Scenario CardsTeam Briefings Game Bank
How to Use This Toolkit? Use this toolkit flexibly. You do not need to read it from start to finish. Start with the section that best matches the leadership moment you are facing. Need daily guidance? Facing a difficult situation? Planning a team session? Having a formal performance conversation? Leadership Checklist Scenario Cards Game Bank Existing IHG Resources
Leadership Expectations Guide What should every employee experience from their supervisor? Every ShiftCommunicate priorities and expectations clearlyRecognise good work with specific feedbackCreate a safe environment for questions and ideasTreat all team members with fairness and respect MonthlyHave at least one meaningful check-in with team membersRecognise team contributions and successesProvide updates on employee feedback and actions takenAddress performance concerns early (if any) Quarterly AnnuallyAgree on any follow-up actions and support needed for the teamConduct a structured development conversationDiscuss career goals set and future learning opportunitiesEnsure performance reviews reflect ongoing feedback and conversations through the yearGoal setting for the coming year
5 Scenario Cards 1 2 3 4Who Should I Approach? 5 Every card follows the same structure When Leadership Gets Difficult Great managers don’t always struggle because they lack care. Sometimes, they just need a clear starting point. Hotel Indigo Scenario Cards These Scenario Cards offer practical guidance for real workplace moments—so you can lead with clarity, confidence and care. OBJECTIVE To help managers respond more confidently and consistently to common workplace situations that affect trust, initiative and ownership.Speak Up, Then What?Psychological SafetyPsychological SafetySafe to TryLeadership ClarityMake it ClearLeadership ClarityRecognitionThe Quiet Contributor Scan to access the interactive scenario bank
Hotel Indigo Game Bank Light activities for connection, conversation and team bonding The Hotel Indigo Game Bank is a collection of simple and enjoyable activities that supervisors can use during the quarterly check-ins, team meetings or informal team sessions It is designed to give employees a short break from work, help colleagues get to know one another and create a more positive and connected team environment OBJECTIVES HOW TO USEEncourage meaningful connections among team membersCreate a positive & enjoyable work environmentPromote open communication & comfortable conversationsStrengthen teamwork & mutual understandingSupport well-being and a sense of belonging & ownershipChoose an activity based on the time you have, the size of your team and the purpose of your sessionQuick Activities (5-10 mins) Perfect for energisers and meeting startersConnection Activities (10-15 mins) Ideal for conversations and getting to know one another deeperMain Activity (20-30 mins) Great for deeper engagement and team bonding
Duration: 5-10 minsGroup Size: Any SizeMaterials: NoneG A M E B A N K Quick ActivitiesSimple 5-10 minute activities to energise the team and encourage light-hearted conversations Two Truths and One Lie Each person shares three statements about themselves. Two will be true and one will be false. The rest of the team then guesses which statement is the lie. Example “I once travelled alone before” “I cannot swim” “I have more than 3 siblings” Suggested Categories(If members struggle to come up with statements)Travel ExperiencesFood PreferencesHidden TalentsFamily MembersHobbiesFunny Experiences Tip: For larger departments, divide employees into smaller groups so everyone gets a turn
Duration: 5-10 minsGroup Size: Any SizeMaterials: NoneG A M E B A N K Quick ActivitiesSimple 5-10 minute activities to energise the team and encourage light-hearted conversations Would You Rather? The facilitator reads out two choices beginning with: “Would you rather… Each participant selects one option by raising their hand, moving to a side of the room, or holding up one or two fingers. After choosing, invite a few participants to briefly explain their answer. Continue with several questions depending on the time available. Example Would you rather... Work the morning shift or evening shift? Explore somewhere new or revisit your favourite place? Plan everything early or decide spontaneously? Suggested CategoriesTip: Ask participants to move to opposite sides based on your choice to energise the activity and discover shared preferences they would not have found otherwise Click on this link or scan the QR code for a ready-to-use question bank: Would You Rather Question Bank
Duration: 5-10 minsGroup Size: Any SizeMaterials: NoneG A M E B A N K Quick ActivitiesSimple 5-10 minute activities to energise the team and encourage light-hearted conversations Alphabet Convcrsation Participants form a circle or pair up. The first person begins a conversation with a sentence starting with A. The next person responds with a sentence starting with B, and the conversation continues through the alphabet. Participants should listen carefully and keep the conversation connected. Restart with A if someone gets stuck or uses the wrong letter. Example A — “Are we ready for the team briefing?” B — “Better than ever.” C — “Can someone bring the notes?” D — “Definitely, I have them here.” Suggested Categories Tip: Use only part of the alphabet for a quicker round, such as A to J. Keep responses short so the conversation stays fast and fun Planning a team celebration Planning the perfect holiday Preparing for a busy shift Discovering a hidden treasure Becoming famous for a day Living on another planet
Duration: 10-15 minsGroup Size: Any SizeMaterials: Printed clock sheet & pensExample G A M E B A N K Connection ActivitiesLight 10–15 minute activities that encourage meaningful conversations and help team members get to know one another better Appointment Clock Participants first fill each clock slot with a different partner’s name by going around the room. The facilitator then calls a time, and participants find that partner to discuss a light-hearted prompt for one to two minutes before moving to the next appointment. “Meet your 3 o’clock partner.” “Share one place you would love to visit and why.” Suggested ConversationsTip: Use only 4-6 appointment slots so everyone has enough time to speak. Encourage participants to choose colleagues they do not usually interact with. What food could you eat every week? What is one hobby you would like to try? Which fictional world would you visit? What is your ideal way to spend a free day? What is one thing that always makes you laugh? What skill would you love to learn instantly? Scan or click the link for the printable clock sheet
Duration: 10-15 minsGroup Size: Any SizeMaterials: NoneG A M E B A N K Connection ActivitiesLight 10–15 minute activities that encourage meaningful conversations and help team members get to know one another better Conversation Carousel Participants form two circles: an inner circle facing outward and an outer circle facing inward, so each person is directly facing a partner. After discussing a light-hearted prompt for one to two minutes, the outer circle moves one place to meet a new partner. Suggested PromptsTip: Keep each round short and set a time limit if needed. Encourage participants to speak with colleagues they do not usually interact with. What is your dream holiday destination? What food could you eat every week? What skill would you love to learn instantly? What is your perfect way to spend a free day? Which fictional world would you visit? What always makes you laugh?
Duration: 20-30 minsGroup Size: Any SizeRolesMaterials: 3 printed photos, phone/camera, blindfold G A M E B A N K Main ActivitiesStructured 20-30 minute activities that build teamwork, communication and collaboration Picture Perfect Relay Teams recreate 3 reference photos as accurately as possible Tip: For an added challenge in later rounds, you can choose to blindfold 1-2 models for added fun and difficulty Viewer: The only person allowed to see the reference photo Director: Listens to Viewer and guides the team Models: Recreate the pose without seeing the photo How it Works 1.Split participants into teams and assign roles 2.Viewer studies the photo and can only speak to the Director 3.Director guides Models into position based on Viewer’s description 4.Repeat until all 3 photos are taken 5.First team to complete all 3 approved photos wins Scan for printable reference photos for this activity! OR Click the Link Below Photos.docx
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