View Copy of case 2 flipbook.
PAIN POINTS Identified Major
PROBLEMS WITH LOG-IN OPTIONIt is placed at very bottom for the phone web page. Thereby often goes unnoticed or users forget to select it. And, users don’t get the needed results. And, a lot of users are unaware that any such option exists and it is needed to be slected. Need to select it every time you open the web page. After 4-5 scrolls user can reach the log-in
After 4-5 scrolls user can reach the log-in
No specific library selection leads toResults from any library like here it shows book available in NIFT Delhi (which may not be your centre)But when you select NIFT Gandhinagar optionYou get results available in our centreIT’S CONSEQUENCE
Not so simple terminology like with boolean option, most people don’t know the meaning of it. Most users don’t know how to use it, like what option to choose to get to the correct results. Some common mistakes done by students in this is that like if one has selected title in field and doesn’t know the exact title then It won’t give close results. So, for that ALL is needed to be selected to get better results.NON-INTUTIVE
Too many options Not too necessary information at the topPROBLEMS WITH TOO MANY OPTIONS It sometimes get time-consuming to select from too many options. Users would be happy if they could get to their results easily in just one search option selection.
IMPORTANT INFORMATION NOT READILY AVAILABLEUser do not get to see about the Availability of book at the first page of search. If the user wants to see whether It is a reference book or not, about the centre availability, whether it is issued or not. Some users request to know the return date of the already issued book. Steps to reach the book results
All information not so important to be at front You will get more information on clicking view holdings option and then scrolling three time to view it’s important information like availabiltystatus, collection and library
NO FEEDBACK OPTION AVAILABLE FOR MOBILE INTERFACENO HELP OR GUIDE OPTION FOR MOBILE INTERFACE