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Presented to: Prepared for: Presented by: Charlie Ritchie Donna FisherPROPOSAL We are delighted to provide a proposal designed to inspire change, foster workplace wellbeing, and leave a lasting impact on your amazing team. Date: 30/07/26
Introduction Your Brief Terms & Conditions CostsOur Solution 03 11-14 19 04 - 09 10 15 What’s inside? About Us Gallery & Feedback 16-18
Hello! Thank you for your enquiry and for taking the time to speak with us recently. We really enjoyed the opportunity to learn more about your organisation, your people and what you’re looking to achieve. Following our Discovery Call, we’ve put together this proposal to give you a clear picture of who we are, what we do and how we can support you further. Inside, you’ll find: An overview of Smile Box and our approach. Why organisations choose to work with us. The solution/s we believe is the best fit for your team. Costings and deliverables. Recommended next steps to move things forward. The information inside has been shaped around the conversations we’ve had and the outcomes you’re looking for - whether that’s recognising your people, boosting morale, supporting wellbeing or strengthening your culture. We’re excited about the potential to work together and can’t wait to bring your vision to life. Let’s share some smiles. Founder and DirectorINTRODUCTIONDonna 3 PS - If you want to skip the small talk and get straight into the detail, scroll to page 10.
COMPANY CORE VALUESWhen to use Smile BoxA gift box instead of a goodie bag at a conference, event or launch.A general ‘thank you’ to your team in recognition of their contributions.A welcome gift for new starters as part of your onboarding process.A quarterly wellbeing subscription as part of your benefits offering.A gift to champion ED&I, Awareness Days or Pride in the workplace.A gift to support staff for Mental Health Awareness Week or events.A branded gift to celebrate a company success or milestone.About Us 4
About UsWhat's inside a Smile Box?Branded messaging & QR codes promoting workplace benefits & initiatives.Gift wrapped & packaged in tissue paper to feel like a luxury treat.Six products all chosen to improve wellbeing, boost positivity & support ED&I.6A personalised letter to staff from your CEO or HR Director, fully branded to set the scene.Increased Productivity Lower Staff Turnover Higher Levels of Employee Engagement Reduced Sickness Absence Boost to staff morale Improved Emotional Wellbeing What are the benefits of happy staff? 5
Did you know?Deloitte - Mental Health and Employers - the case for investment. May 20241 Gallup's 'State of the Global Workplace: 2024 Report'23of workers in the UK said they had experienced at least one characteristic of burnout.63%working days lost in 2022/23 due to work related stress, anxiety or depression.17.1m2of people who left their job said it was linked to mental health or wellbeing related issues.59%2the cost of poor mental health to employers in the UK according to research by Deloitte.51upto£ bn1of UK workers felt unenthused about their work or workplace according to Gallups 2024 survey.90%31 HSE Health and Safety at Work Report. November 2023. Why invest in staff wellbeing? Research by Deloitte, published in 2024 shows that on average, for every £1 spent on supporting their people’s mental health, employers will get £4.70 back on their investment in reduced presenteeism, absenteeism and staff turnover.1 in 51 in 51 in 5 About Us 6
About Us 7 2 Employees Office DoggosWho We AreWho We AreWho We Are 2021 99,827 Smile Box created Smiles Delivered to date hot drinks consumed annually 56.2% £4.6m of Customers return to us! ROI delivered since launch* 3,938The team at Smile Box and some interesting facts about the business! 7
About Us Donna Fisher Michelle McMenaminJules Hollis Liz Bird Poppy Thomas-RichFounder & DirectorWarehouse AssociateOperations ManagerMEET THE TEAMWarehouse AssociateSales & Marketing Co-OrdinatorMatt GrisdaleWellbeing Solutions Consultant Mo & CooperElijah WoodcockThe Office Doggo’sWarehouse AssociateMeet the team at Smile Box, the people behind the smiles, managing everything from stock purchasing and social media to box packing, logistics, product launches, workshop delivery and customer care. Our team bring creativity, passion and plenty of joy to everything they do. 8
WHO WE’VE WORKED WITH... About Us 9We’re proud to have worked with a real mix of business, from organisations in the corporate sector, high street retailers and charities, to football clubs and education providers. We’re trusted to support DWP funded programmes, and to support staff and patients within NHS Trusts throughout the UK.
Overview: Smile Box has proudly partnered with Pandora for the past three years, supporting employee wellbeing and recognition through thoughtful, branded gifting. During this time, we've developed a strong understanding of the Pandora brand, its culture and tone of voice, enabling us to create experiences that feel authentic, engaging and aligned with Pandora’s already impressive people strategy. Summary of Discussion: Following our meeting, we explored a number of opportunities to support your colleague wellbeing strategy during Q4, with a focus on delivering meaningful initiatives that engage colleagues during the busiest period of the retail calendar. With a new CEO in place for Pandora, there is greater emphasis on genuine wellbeing solutions and an opportunity to evolve from your last order which was predominantly confectionery-based. While these branded Black Friday Boxes were well received, a shift to more practical wellbeing items that encourage rest, self-care and resilience, will create a more meaningful employee experience. We discussed several upcoming opportunities where Smile Box could provide support including: 1. Regional Management Summit (September) – Create a small token gift box to be enjoyed by Store Managers attending regional summit events across the UK. 2. Black Friday Staff Room Sharer Boxes – Create a refreshed concept for delivery to all Pandora stores, building on previous success whilst introducing new wellbeing products that better reflect Pandora's evolving wellbeing strategy. 3. Q4 Wellbeing Appreciation Boxes – Explore individual wellbeing gift boxes featuring practical products designed to support colleagues through the demands of the festive trading period - this could potentially tie in with World Mental Health Day (10 October).th 4. Wellbeing Workbook – We can create a fully branded Wellbeing Workbook, including practical advice, activities and educational content, with the addition of financial wellbeing following colleague feedback that this is an area where further support would be welcomed. 5.Wellbeing Workshops – We can deliver engaging virtual wellbeing sessions to provide colleagues with practical tools to support their mental health and wellbeing both inside and outside the workplace. YOUR BRIEFWe met on 23rd July 2026 and discussed the current culture and people projects at Pandora. Below is a summary of our conversation and what you’re looking for. Your Brief 10
Our Solutions OUR SOLUTIONSWe have created a selection of solutions which are all designed to: Reflect Pandora's evolving wellbeing strategy, employee values and build brand awareness. Encourage colleague connection, engagement and wellbeing during the busiest retail period of the year. Provide flexible options to suit different budgets and requirements. Continue building on our successful partnership to deliver memorable employee experiences year after year. As always, we have the option to change quantities and products for all solutions proposed and if budgets are flexible, there is also scope to add additional products into the boxes. 11 LEADERSHIP SUMMIT GIFT BOXESContents: 1.Lip Balm 2.Scentered ‘LOVE’ Balm 3.Hand Cream 4.Gel Eye Patches - branded card 5.Benjamin Button Collagen Shot Provided in a smaller sized gift box with black tissue, pink shred and a branded sticker on the lid for a premium feel. Outcome: Managers leave the Summit feeling valued, energised and inspired as they head into Pandora's busiest trading period. By investing in colleague wellbeing and appreciation, Pandora will strengthen engagement, boost morale and reinforce a positive workplace culture. COST: from £10.95 Per Box**All prices exclude VAT & ShippingThis is an AI generated image
Our SolutionsOutcome: These boxes are designed to recognise and support Pandora colleagues during the busiest trading period of the year, when store footfall and customer demand are at their highest. This time of year can be particularly demanding for retail teams, making it an ideal opportunity to provide a thoughtful moment of appreciation that encourages colleagues to pause and recharge to renew their energy. Following the success of our branded sweet boxes for Black Friday 2025, Charlie highlighted a desire to evolve this year's concept towards more practical wellbeing products that better reflect Pandora's wellbeing strategy. Donna proposed a range of items that promote rest, self-care and energy management, creating a more meaningful wellbeing experience while maintaining the excitement and enjoyment of receiving a branded gift.COST: from £49.00 Per Box* OUR SOLUTIONS 12Contents: 1.Self-Care Cards with toiletries x 5 2.Eye Patch ‘Relax’ Cards x 5 3.Soul Fruit - Healthy Snack x 3 4.Sweet Pouch - Pink Mix x 2 Provided in a Gift Box with black tissue, and pink shred with a branded sticker on the lid for a premium feel. BLACK FRIDAY ENREGY BOXcont’dExample of branded self care cards and productsNB: Black Friday falls on 27th November this year*All prices exclude VAT & ShippingThis is an AI generated imageThis is an AI generated image
Our Solutions Outcome: This year we can create a theme of Festive or World Mental Health Day (10 Oct) Boxes with a Mental Health Workbook in every box containing resources and activities that educate, engage and support colleagues. We can include content around financial wellbeing within the workbook following feedback that staff would benefit from this (Charlie). th We successfully delivered fully branded Staff Room Sharer Boxes in both 2024 and 2025, which received excellent feedback. Last year, we intentionally took a different approach with the Black Friday Boxes to keep the employee experience fresh and varied. This year presents an opportunity to reintroduce the Staff Room Sharer Box with a refreshed concept and new wellbeing focus. To maintain familiarity we'll retain some of the most popular products from previous years, including Hand Cream, Nourished Vitamins and Scentered balms. Alongside these staples, we’ll also include a selection of new products to create an exciting and engaging wellbeing experience for colleagues.Contents: Small Staff Room Sharer Box: Approximately 60 items to support self-care, wellbeing, mental health and energy. COST £66.50* (based on a team of 10 this works out at just £6.65 per person, with each person being able to select 5-6 items). Large Staff Room Sharer Box: Approximately 120 items to support self-care, wellbeing, mental health and energy. COST £120.00* (so based on a larger team of 20 this works out at just £6 per person, with each person being able to select 5-6 items). Provided in a Gift Box with black or pink tissue, contrasting shred with a branded sticker on the lid for a premium feel. 13 OUR SOLUTIONSCOST: from £66.50 Per Box* STAFFROOM SHARER BOXEScont’d*All prices exclude VAT & ShippingThis is an AI generated image
Our Solutions 14 OUR SOLUTIONSCOST: from £2.50 each (1,000 or more)A premium 12-page workbook, fully branded to Pandora, featuring practical advice, and activities designed to support wellbeing and build emotional resilience. Topics can include anxiety, financial wellbeing, social media, self-esteem, personal safety and more. As well as providing valuable support for colleagues, the workbook helps demonstrate Pandora's commitment to employee wellbeing, CSR and EVP, contributing to improved engagement, morale and retention. We can also link to staff EAP and Portals using QR codes. All content is written in line with Pandora's brand guidelines by Donna Fisher, Founder of Smile Box. Donna is a qualified NLP Coach, Mental Health First Aider, trained in suicide prevention and awareness, and holds a Level 2 qualification in ‘Understanding Health Improvement in the Workplace’ (Royal Society for Public Health certification). Here are some draft sample pages.... WELLBEING WORKBOOKcont’d
Costs COSTS PRODUCT PRICE SUMMIT BOXES - 5 ITEMS £10.95 per box (per person) BLACK FRIDAY ENERGY BOXES £49.00 per box Q4 - STAFF ROOM SHARER APPRECIATION BOXES £66.50 SMALL / £120 LARGE (60 or 120 items, plus one Wellbeing Workbook per box) (2024 price held) These can be Festive themed or branded with a narrative around World Mental Health Day. Q4 - INDIVIDUAL STAFF BOXES FOR FIELD STAFF £17.95 (2024 price held) WELLBEING WORKBOOKS £5 EACH. If you commit to three of the projects above we are able to provide a discounted supply of the workbooks for just £2.50 each (minimum order of 1,000). This means all staff could then enjoy one workbook each. These could also be shared with new starters through the year as part of their onboarding experience. WELLBEING WORKSHOP DELIVERY £995 (excluding expenses) In person or delivered remotely with fully branded slide deck to share after the event. Workshops can be tailored but topics can include: Self care, Positivity, wellbeing in the workplace, Mental health Awareness, women’s health, neurodiversity, confidence and self esteem, social media awareness and financial wellbeing. If you would like to see a sample slide deck from a recent workshop please let us know. All prices exclude VAT at 20%. Also, good news, delivery costs this year will be reduced compared to 2025 as we have a new shipping partner and have negotiated lower prices which we can pass onto you. 15
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Feedback 17FEEDBACK E-MAIL FROM LAST PROJECT
FEEDBACK FROM LAST PROJECT....Images provided by Reuben Da Silva, Performance & Reward Manager - November 2025 18
The following Terms and Conditions (“the Conditions”) are the terms on which Smile Box (“the Company”) sells to other businesses (“the Buyer”) and supersede all other terms and conditions used by the Company. Following verbal or written confirmation of an Order, the Company shall confirm the Order and details which will be specified to the Buyer via e-mail. This will confirm the details for the order including quantity, price and contents within the Smile Box in accordance with the agreements made between the Company and the Buyer. 1. Orders, Price and Payment 1.2 In the event of any errors or discrepancies, the Buyer must notify the Company immediately so that this can be rectified and corrected. 1.3 Where purchase order numbers are used by the Buyer, this must be provided at point of Order so it can be quoted on the Invoice. 1.4 Once the order has been confirmed by the Buyer, an invoice will be issued which will show Goods and Prices agreed between the Company and Buyer and will state clearly any VAT payable and delivery charges. 1.5 For orders 8 weeks or further away, 50% Deposit payment is due no later than 7 days after the Order is placed. The remaining 50% is payable at point of order for your products. These Due Dates will be confirmed verbally or in writing. If the delivery of your order is required in less than 8 weeks, then the full payment is required at the point of order so that items can be purchased for your Smile Boxes to prevent delay in despatch. 1.6 Any cancellation of an Order by the Buyer must be in writing, and agreed as cancelled also in writing by the Company. If this occurs after payment of a Deposit, this payment will not be refunded to the Buyer but the Buyer will be released from its obligations under the contract for any further payments due and the Goods will not be provided. In the event that branded items have already been purchased, you will be billed for these. 1.7 All payments should be made by bank transfer via your finance department. It may be possible to make a payment by card, but this will attract an additional processing fee which is typically around 3%. 2. Goods and Delivery 2.1 The description and quantity of the Goods to be sold (“the Goods”) shall be as set out in writing by the Company to the Buyer (“the Order”). 2.2 In the unlikely event that a selected item is unavailable, the Company reserves the right to issue a substitute item of their choice to fulfil the Order and will notify the Buyer in writing of this modification. 2.3 The Company shall deliver the Goods to the Buyer in accordance with the Delivery details specified and agreed on the Order Form. 2.4 Where it is agreed that the Company will send the Goods directly to recipients, the Company agrees to use a legitimate delivery partner, but any responsibility for safe delivery of the Goods lies with the delivery partner once in their possession and no compensation will be due for non-delivery of any items. 2.5 If the Company is sending the Goods directly to recipients it agrees to do so in line with the Smile Box GDPR Policy, a copy of which will be sent to the Buyer for review. This will include a Data Processing Agreement. 2.6 The Buyer shall make all necessary arrangements to take delivery of the Goods on the day notified by the Company and accepts liability for any loss incurred should they not make the necessary arrangements to accept the delivery. 3. General 3.1 Any testimonials and feedback provided by the Buyer or their employees may be used by the Company in their promotional materials, newsletters and on social media. They may also share photographs and imagery of your particular Smile Boxes but this will not identify any of your recipients personal data or confidential details. 3.2 Save in respect of personal injury or death due to any negligence, the Company shall not be liable to the Buyer in respect of any loss suffered by the Buyer or their employees due to any defect in the Goods. 3.3 If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated. 3.4 The Company shall not be liable for any default due to any circumstance beyond the reasonable control of the Company including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire, flood or earthquake. 3.5 The laws of England and Wales shall govern this Agreement and the parties hereby submit to the exclusive jurisdiction of the courts of England and WalesTERMS AND CONDITIONS19
WHERE EVERY BOX PACKED IS A SMILE UNWRAPPEDTHANK YOU!www.smile-box.co.ukWEBSITEEMAILADDRESS hello@smile-box.co.uk Unit 10, Weights Lane, Redditch, Worcs, B87 6RG We hope the ideas shared within this proposal have given you some inspiration for supporting your colleagues. If you'd like to proceed with any of the options outlined, or would like to tailor the contents or branding further, we'd be delighted to help. Simply get in touch and we’ll help however we can.