A 12-page commemorative brochure marking the 10th anniversary of the Student Services department at a polytechnic. It is addressed to staff, students and stakeholders who have been part of the department's journey.
This is a 12-page commemorative brochure marking the 10th anniversary of the Student Services department at a polytechnic. It is addressed to staff, students and stakeholders who have been part of the department's journey.
The Director's Message explains that SSCS began with a shared purpose: to support students through the challenges, choices and transitions of polytechnic life. The early years focused on bringing people and services together, establishing identity and laying foundations.
Chapter 1 covers 2017-2019, describing how the initial team formed, the email that started SSCS, and the department's first office. It reports that 41% of students passed their exams during this period. The section also mentions a Learning Journey to the US and the Ask Poly Chatbot.
Chapter 2 covers 2020-2022, detailing how SSCS adapted during changing circumstances. It highlights the TP Oei Launch, COVID response and support efforts, with 95% subscription to TP Oei. Awards include the 2022 MOE Innergy Gold Award, Silver Ribbon Mental Health Award (6th consecutive year), and COVID-19 Resilience Medals received by SSCS colleagues. The section also notes the formation of 3 Interest Groups and a Student Services Digital project with Accenture that saved 48 man hours.
Chapter 3 describes how SSCS moved towards more connected, personalised and proactive support, spanning the full student journey from wellbeing and inclusion to career discovery, internship and preparation for life beyond TP. It mentions ECGA, SENvocates, PSiA, Purple Parade, InnovFEST, and TPOF 2026, with 36% of students passing their exams.
The final section, 'The Heart of SSCS', reflects on the people, culture and next chapter. It states that programmes, structures and systems have changed, but the heart of SSCS remains: the people, commitment to students and willingness to step forward. The brochure ends with a QR code for a video montage titled 'Voices of SSCS'.