LAKSHAYA MALHOTRA Sr. Product Manager | Enterprise B2B SaaS and AI-Enabled Products lakshaya.malhotra15@gmail.com | +91-9971714707 | linkedin.com/in/lakshaya-malhotra PROFESSIONAL SUMMARY Senior Product Manager with 7 years of product experience backed by 11 years in the industry. Proven track record co-creating and owning product vision, strategy, and roadmaps for enterprise B2B SaaS platforms, leading empowered cross-functional product teams to solve complex customer problems that deliver measurable business value. Deeply customer-centric, with continuous user engagement and research embedded into every stage of the product lifecycle. Practises lean product management and outcome-driven innovation, favouring small-step experimentation, rapid learning, and emergent discovery over detailed upfront planning. Accountable for product value, viability, and KPI outcomes across multiple domains. Applies Generative AI tools and automation workflows to accelerate delivery. Delivered solutions for global enterprise clients including JP Morgan, State Street, and HSBC. CORE COMPETENCIES Product Vision and Strategy: Product Vision Co-creation · Strategy and Roadmap Ownership · Outcome-Driven Innovation · Lean Product Management · Customer-Centric Product Management · P&L Accountability Discovery and Solutioning: Design Thinking · Human-Centered Design · Continuous User Research · Competitive Analysis · Problem Framing · Rapid Experimentation · Service Design Empowered Team Leadership: Cross-functional Product Teams · Collective Product Ownership · Outcomes over Output · Product Community Building · Stakeholder Influence and Leadership Agile and Lean Execution: Backlog Ownership · User Story Writing · Sprint Planning · Continuous Improvement · BRD/PRD Authoring · Release Planning and Readiness Outcomes and Analytics: KPI Definition and Tracking · Funnel Analysis · CSAT Tracking · SQL · Data-driven Prioritisation · Value and Viability Analysis AI and Emerging Tech: AI/ML-Enabled Product Delivery · Generative AI (Agentic Patterns, Prompt Design) · Automation Workflow Building · Cursor · Lovable · Figma Make · Vercel Tools and Platforms: Azure DevOps · JIRA · Figma · REST API Product Management · Third-Party Integrations · PL/SQL PROFESSIONAL EXPERIENCE Damco Solutions | Product Delivery Lead Sep 2025 – Present • Co-created and owned the product vision and roadmap for 2 empowered cross-functional product teams (18 members spanning Engineering, QA, and Design), driving alignment on outcomes, milestones, and value delivery across all workstreams. • Practised lean product management throughout: embedded continuous customer and user engagement into the product lifecycle, ran rapid experimentation cycles, and favoured small-step action and evidence over upfront planning to emerge the right solutions. • Led product discovery using design thinking and human-centered design principles, framing customer problems clearly and guiding the team toward solutions that addressed priority user and business needs. • Drove CSAT from 3.0 to 4.5 (+50%) by promoting a product operating model centred on outcomes over output, embedding continuous feedback loops, and iterating rapidly on usability and value. • Defined and tracked product KPIs post-release, measured outcomes against targets, and used data to inform future strategy and prioritisation decisions presented to senior leadership. • Reduced post-release defects by approximately 87% (32 to 4 within 15 days) through tighter requirement clarity, improved QA governance, and proactive risk identification. • Improved feature delivery speed by 20% through structured backlog ownership, sprint planning, and dependency management, removing obstacles and ensuring smooth flow of continuous value delivery. • Delivered insurance workflow automation for a Hong Kong-based enterprise client, demonstrating accountability for commercial outcome orientation and measurable cost savings. S&P Global | Product Manager Nov 2022 – Sep 2025 • Owned product value and viability for Universal API (UAPI), an enterprise B2B SaaS financial data platform serving 50+ global clients including JP Morgan, State Street, and HSBC, accountable for KPI outcomes including adoption, operational efficiency, and client retention. • Co-created product vision and strategy with business stakeholders, engineering, and experience teams; aligned product objectives with business line goals and evangelised the roadmap across engineering, operations, and go-to-market functions. • Led 20+ structured customer discovery workshops applying outcome-driven innovation principles; engaged users and stakeholders continuously to ensure the team solved the right problems in the right way, at the right time.
• Practised rapid, inexpensive experimentation to validate product assumptions early; used SQL and analytics tooling to identify funnel drop-offs in client activation flows and drove data-backed iterations that improved conversion and reduced onboarding friction. • Designed and delivered a configuration-driven push/pull API mechanism consolidating 5 backend systems, improving resiliency, reducing latency, and lowering operational overhead at scale; defined API contracts, payload schemas, and integration playbooks. • Managed end-to-end CreateiQ third-party integration using service design principles to embed negotiation workflows into internal platforms; navigated vendor dependencies, defined data exchange contracts, and delivered 2 weeks ahead of schedule. • Partnered with UI/UX teams using Figma and journey mapping to apply human-centered design, creating frictionless enterprise onboarding experiences that balanced complexity, performance, and usability. • Spread product knowledge and best practices across the product community; conducted competitive analysis and used market insights to sharpen positioning and roadmap priorities. • Applied Generative AI tools including Cursor, Lovable, and Vercel to build automation workflows that accelerated requirement gathering, specification authoring, and product documentation. Comitas AG | Product & QA Analyst Oct 2021 – Nov 2022 • Applied design thinking and customer-centric product practices to translate application storyboards and use cases, including edge cases and exception flows, into functional specifications coordinated across developers, testers, and designers. • Managed end-to-end creation and deployment of mobile applications for Android and iOS, owning scope, timelines, and quality outcomes with a focus on delivering usable, feasible, and viable solutions. • Promoted collective product ownership within the team by creating structured test cases and managing user stories in Azure DevOps, applying granular detail to validate functional and non-functional requirements. Wipro Technologies | Project Lead / Business Analyst Sep 2015 – Oct 2021 • Drove continuous improvement of delivery processes by defining project scope, goals, and deliverables; managed budget and resource allocation across multi-team delivery programs with a focus on removing waste and accelerating value achievement. • Facilitated Agile ceremonies including sprint planning, backlog refinement, and daily standups; promoted a learning-forward, experimental mindset within teams and reported on outcomes, risks, and progress to senior leadership. • Built product knowledge within the team through business demos, training materials, and knowledge-sharing sessions for new features and functionality, spreading best practices across delivery communities. PORTFOLIO PM Case Study: Universal API (S&P Global) Interactive case study on consolidating 5 enterprise products into one real-time event-driven API. https://unify-realtime-flow.lovable.app/ Product Portfolio End-to-end portfolio covering product strategy, delivery, and enterprise case studies. https://lakshayamalhotra.netlify.app/ EDUCATION M.Tech in Software Engineering 2019 Birla Institute of Technology and Science (BITS), Pilani Bachelor of Computer Applications (BCA) 2015 Guru Gobind Singh Indraprastha University, Dwarka CERTIFICATIONS AI Fluency: Frameworks and Workflows · Anthropic Claude Code in Action · Anthropic AWARDS & ACHIEVEMENTS • Commended by Head of Product at S&P Global for accelerating third-party vendor integration delivery by 2 weeks, directly improving client satisfaction scores.