This is the September 2026 issue of The Inside Scoop, a monthly newsletter for employees of RES Homecare, a Long Island-based organization serving individuals with traumatic brain injury, neurological disabilities, and complex long-term care needs. The document is written for RES staff, including care coordinators, home care aides, and administrative teams. The CEO's executive update opens the…
This is the September 2026 issue of The Inside Scoop, a monthly newsletter for employees of RES Homecare, a Long Island-based organization serving individuals with traumatic brain injury, neurological disabilities, and complex long-term care needs. The document is written for RES staff, including care coordinators, home care aides, and administrative teams.
The CEO's executive update opens the issue with a discussion of seasonal change as a metaphor for organizational growth. Dr. Vollaro explains that New York State's NHTD Waiver program has reached its federally approved participant limit, which reinforces RES's need to broaden its services beyond waiver programs. He introduces a new Home and Community Based Support model built on three pillars: Homecare, the RES Community Center, and Care Coordination.
The newsletter details several strategic initiatives. A digital marketing firm called Fishbat has been hired to rebrand RES and improve its website and social media presence. The Hub, a care coordination technology platform, is being developed to provide medication reminders, appointment notifications, and health monitoring without requiring constant user logins. A new internal operating structure emphasizing clear ownership of responsibilities is being implemented.
A message from the President covers operational updates. Annual training must be completed by August 31. RES has applied to become an approved waiver provider for Substance Abuse under the TBI waiver program and is seeking a CASAC professional. Emergency preparedness for hurricane season is addressed, with instructions to use the main phone line and website for disaster communications.
The newsletter includes a Google Reviews initiative assigning each department a specific week to collect reviews. Community Services is assigned Week 1 starting August 31. Employee birthday shout-outs and a cake time feature are mentioned. The document concludes with flyers and additional information sections.