Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 1 TRANSRITE ◆ STANDARD OPERATING PROCEDURE FATIGUE EVENT MANAGEMENT PROCESS Version 1.0 July 2026 Background Target Audience Drivers, Shift Managers, Monitoring Clerks, Command Centre Operators, Debriefing Supervisors, Debriefing Managers, Driver Coaches, People Delivery Specialists. Purpose To establish a standardized, end-to-end process for identifying, responding to, mitigating, and investigating driver fatigue events across pre-trip, mid-trip, and post-trip phases. Introduction This SOP provides structured guidance, proactive support mechanisms, coaching interventions, and clear role expectations, we empower our people to make better, faster, and safer decisions. Driver fatigue is a significant hazard in fleet operations. This Standard Operating Procedure (SOP) integrates real-time telematics tracking (Trackmatic, MixTelematics, LYTX DriveCam) with clear management protocols to maximize road safety. Prerequisite All drivers must be trained in fatigue awareness. Shift Managers, Operators, and Supervisors must have active credentials and training for the Live Dispatch Plan, LYTX system, and MixTelematics. Table of Contents Background................................................................................................................................ 1 1. Pre-trip Activities ................................................................................................................ 2 2. Driver Fatigue-related Call (Vortex) .................................................................................... 3 3. Monitoring of LYTX System (Optix Control Tower) ............................................................. 4 4. Command Centre Engagement & Incident Report Creation ............................................... 4 5. Trip Debriefing.................................................................................................................... 5 6. Fatigue Investigation .......................................................................................................... 6 7. Counselling Session & Completion of Counselling Tracker ................................................ 7 Appendix A: Fatigue Event Management Process Flow ............................................................. 9
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 2 TRANSRITE ◆ STANDARD OPERATING PROCEDURE 1. Pre-trip Activities Step Step Description Person(s) Responsible 1 The Driver arrives at the Transrite office at the time specified on the SMS received the day before. The arrival time should be at least 30 minutes prior to the expected trip departure time. Driver 2 The Driver collects a blank pre-trip/post-trip inspection sheet from the designated container. Driver 3 The Driver should report to the Shift Manager when they arrive. The Shift Manager checks the booking sheet and confirms whether the driver has arrived at the correct time. • If the driver is early, the Shift Manager will advise the Driver to wait. • If the driver reports to the Shift Manager within 30 minutes of their trip departure time, the driver is permitted to clock-in using their biometrics. • If the driver is late, the Shift Manager must check the booking sheet for an alternative route for the driver. Driver & Shift Manager 4 The Shift Manager checks which route has been assigned to the driver on the Live Dispatch Plan. The Post for the assigned trip should be handed to the Driver. The Post Issued time should be recorded on the Live Dispatch Plan. Shift Manager 5 ⚑ FATIGUE CHECKPOINT 1 The Driver must review the Trip Sheet details to assess whether they are fit for the expected trip duration. • If the driver feels that they are not fit for the trip duration, for example they feel too tired or expect that they will experience fatigue during the trip, they must inform the Shift Manager. The Shift Manager will reschedule the driver. Driver 6 The Shift Manager hands the horse keys, Trackmatic device, and toll card to the Driver. If the trip is a Zone trip, then a fuel card must also be given to the Driver. The device number and toll/fuel card details must be recorded on the Live Dispatch Plan. Shift Manager 7 The Debriefing Supervisor must check that the correct information has been recorded on the Live Dispatch Plan, relating to the; route, post issue time, driver details, device number, and toll/fuel card details. Debriefing Supervisor 8 The Driver locates the horse in the yard and performs the pre-trip inspection. Driver 9 The Driver drives to the DC door from which the trailer must be collected and hooks the trailer. Driver 10 Before departing from the yard, the Driver must start Trackmatic trip on their device. Driver
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 3 TRANSRITE ◆ STANDARD OPERATING PROCEDURE 2. Driver Fatigue-related Call (Vortex) Step Step Description Person(s) Responsible 1 If a Driver experiences feelings of fatigue during a trip, they must notify the Transrite branch immediately by means of a call from their Trackmatic device. This is done by selecting the “call” function on the Trackmatic device. Driver 2 ⚑ FATIGUE CHECKPOINT 2 The first person to answer, likely the Monitoring Clerk, must assess the condition of the driver by asking the following questions: • How are you feeling? • Did you rest enough before your trip? • Will you be able to complete your trip safely? Monitoring Clerk 3 The Monitoring Clerk views the driver’s location on the MixTelematics system to determine if they are near an authorized safe stop. • If the Driver is near an authorized safe stop, the Monitoring Clerk must advise the driver that they should stop at the safe stop and rest for up to 15 mins. • If the Driver is not near an authorized safe stop, the Monitoring Clerk must determine the best alternative place to stop. The following areas are considered preferred alternative safe stops: o Any Checkers, Shoprite, or USave stores o Petrol Stations o Truck Stops Monitoring Clerk 4 The Monitoring Clerk must advise the driver of the following recommended alertness techniques: • Open the window for fresh air. • Splash cold water on their face. • Run laps around the truck to improve circulation and boost energy levels. Monitoring Clerk 5 Once the Monitoring Clerk has advised the Driver to stop, they must add a comment to the cell containing the Driver’s name on the Live Dispatch Plan. This will serve as proof of the authorized stop. Monitoring Clerk 6 The Monitoring Clerk must make the Command Centre aware of the Driver that has stopped, so that they are able to monitor the Driver. Monitoring Clerk & Command Centre 7 The Driver stops at the authorized location and should rest and/or perform the alertness techniques provided for up to 15 minutes until refreshed. Driver 8 If the Driver is not feeling fit to drive after 15 minutes have passed, the incident must be escalated immediately to the Shift Manager. Monitoring Clerk
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 4 TRANSRITE ◆ STANDARD OPERATING PROCEDURE 3. Monitoring of LYTX System (Optix Control Tower) Step Step Description Person(s) Responsible 1 Observe the live event feed on the LYTX system. Optix Control Tower 2 If an event occurs the following people will receive an automated DriveCam notification email: • Debriefing Manager • Debriefing Supervisor(s) • Drivers Coach • Shift Manager • Operations Manager Debriefing Manager 3 If a severe (falling asleep) event or repeated (drowsy) events occur, the Optix Control Tower notifies the Command Centre of the Driver at risk. Optix Control Tower 4 The Command Centre Operator should acknowledge communication received regarding the severe and/or repeated event. Command Centre 4. Command Centre Engagement & Incident Report Creation Step Step Description Person(s) Responsible 1 ⚑ FATIGUE CHECKPOINT 3 Once the Command Centre Operator has been made aware of a severe and/or repeated event, they must communicate with the Driver via Vortex to assess the situation. Command Centre Operator 2 During the call, the Driver should inform the Command Centre Operator of any fatigue-related calls already made. Driver 3 The Command Centre Operator makes use of the Drive-cam to check whether the Driver has already stopped to rest. • If the Driver has not yet stopped to rest, the Command Centre must view the Driver’s location on the MixTelematics system. Command Centre Operator 4 If the Command Centre Operator views the Driver’s location on the MixTelematics system to determine if they are near an authorized safe stop: • If the Driver is near an authorized safe stop the Command Centre Operator must advise the driver that they can stop at the safe stop and rest for up to 15 minutes. • If the Driver is not near an authorized safe stop, the Command Centre Operator must determine the best Command Centre Operator
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 5 TRANSRITE ◆ STANDARD OPERATING PROCEDURE alternative place to stop. The following areas are considered preferred alternative safe stops: o Any Checkers, Shoprite, or USave stores o Petrol Stations o Truck Stops 5 The Command Centre Operator must advise the driver of the following recommended alertness techniques: • Open the window for fresh air. • Splash cold water on their face. • Run/walk laps around the truck or stretch to improve circulation and boost energy levels. Command Centre Operator 6 The Command Centre Operator will use the Drive-cams to monitor the driver during the rest period, ensuring that the driver adheres to the allocated 15 minutes. Command Centre Operator 7 ⚑ FATIGUE CHECKPOINT 4 If the 15 minutes rest period has passed, and the Driver is still not fit to continue the trip, the Command Centre Operator must escalate the incident to the Transrite Shift Manager. Command Centre Operator 8 The Command Centre Operator will log a CiiMs entry for the event, with details on the following: • Time of communication from Optix Control Tower • Optix Control Tower Operator Name • Time of Driver fatigue alert • Location of Driver • Details of communication with Driver • Outcome of communication • Details relating to; name, fleet ID, cellphone, incab number, and province. Command Centre Operator 9 At the end of the shift, the Command Centre Operator generates the Incident report, and shares the report with the designated mailing list. Shift Manager 5. Trip Debriefing Step Step Description Person(s) Responsible 1 When a Driver has performed all required post-trip activities, the Driver reports to the Debriefing Supervisor. Driver 2 The Driver enters their Driver tag into the tag “box”, and hands the completed trip post, toll card and device to the Debriefing Supervisor. Driver 3 The Debriefing Supervisor checks that the following paperwork has been received in the completed trip post: • Trip Sheet Debriefing Supervisor
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 6 TRANSRITE ◆ STANDARD OPERATING PROCEDURE • Delivery Note • Completed Equipment Return document • Freshmark Equipment Claims (if applicable) For every document received, the Debriefing Supervisors marks the applicable field as “Y” on the Live Dispatch Plan. 4 The Driver returns the device and the toll card to the Debriefing Supervisor. Debriefing Supervisor 5 The Debriefing Supervisor marks the device as returned on the Device Management Sheet. Debriefing Supervisor 6 The Debriefing Supervisor marks the toll card as returned on the Toll Card Management Sheet. Debriefing Supervisor 7 The Debriefing Supervisor makes a copy of the completed trip post and files the copy in the box that will be sent to the Admin Team. The original copy must also be filed. Debriefing Supervisor 8 The Debriefing Supervisor opens the Driver’s Road Adherence Report on Trackmatic for review. Debriefing Supervisor 9 If an unauthorized stop(s) was reported, the Debriefing Supervisor must check the following: • Whether approval was given for the stop on the Live Dispatch Plan. • Whether the driver attempted to call on the vortex system. If neither of the above are true, the Debriefing Supervisor must escalate the incident to the Operations Manager. Debriefing Supervisor 10 The Debriefing Supervisor will review the Driver’s score on the Road Adherence Report. • If the score is unsatisfactory (below 30%), the Debriefing Supervisor will discuss the misconduct(s) with the Driver. Debriefing Supervisor 11 Once Debriefing is complete, the Driver removes their tag from the tag “box”. Driver 6. Fatigue Investigation Step Step Description Person(s) Responsible 1 The Debriefing Manager opens the LTYX system and navigates to the fatigue event recordings to view both the inside and outside footage. Debriefing Manager 2 Using the inside footage, the Debriefing Manager analyses the Driver’s behavior for symptoms of fatigue, such as: • Keeping eyes closed • Resting head against headrest • Appearing to be startled when the fatigue alarm vibrates • Yawning Debriefing Manager
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 7 TRANSRITE ◆ STANDARD OPERATING PROCEDURE 3 Using the outside footage, the Debriefing Manager analyses the truck’s lane positioning for potential veering. Speed control is also observed to identify any sudden changes in speed. Debriefing Manager 4 The Debriefing Manager will review the Driver’s trip timeline on MixTelematics to determine whether the Driver had at least 12 hours of rest prior to the trip. • If the Driver had not had a 12-hour rest prior to the trip, the Debriefing Manager must notify the Operations Management Team thereof via email. Debriefing Manager 5 Based on the evidence of the above investigation steps, the Debriefing Supervisor must decide whether the event warrants dispute. • If the event warrants dispute, then the Debriefing Manager must submit dispute to Optix team via email. The Optix Team will review the case and provide feedback. Debriefing Manager 7. Counselling Session & Completion of Counselling Tracker Step Step Description Person(s) Responsible 1 To view all coachable offences, the Debriefing Manager opens the Due for Coaching screen on the LYTX system. Debriefing Manager 2 The Debriefing Manager makes a list of all the Drivers to be coached and shares the list of Drivers with the Debriefing Supervisor. Debriefing Manager 3 When a Driver that is due for coaching arrives for debriefing, the Debriefing Supervisor must inform the Driver that they are required to attend a coaching session. Debriefing Supervisor 4 Once Debriefing has been completed, the Driver must report to the Driver Coach’s office. Driver 5 The Driver Coach follows the steps within the Counselling Guide, and completes the record as required. Driver Coach 6 Once the Counselling has been completed, the Driver Coach hands in the completed Counselling Guide to the Debriefing Manager. Driver Coach 7 The Debriefing Manager will determine whether a warning is required. • If a warning is required, the Disciplinary Procedure must be followed. Debriefing Manager 8 The Debriefing Manager opens the relevant coachable event on the LYTX system, to add the following: • Event note: any additional details relating to the event. • Session note: the outcome of the counselling session. Debriefing Manager
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 8 TRANSRITE ◆ STANDARD OPERATING PROCEDURE Once the notes have been added, the event must be closed on the LYTX system. 9 The Debriefing Manager completes the Counselling Tracker spreadsheet: • Complete event details • Complete Driver details • Select action taken from the dropdown • Select the believed reason for fatigue from the dropdown • Add any additional comments (optional) Driver Coach 10 Once the Counselling Tracker has been updated, the Debriefing Manager shares the Counselling Guide with the People Delivery Specialist. Debriefing Manager 11 The People Delivery Specialist completes the last two pages of the Counselling Guide, and prescribes with any additional actions or interventions required such as: • Follow-up counselling • Medical / Clinic assessment(s) • Disciplinary procedure People Delivery Specialist
Version 1.0 10062026 © 2026 Shoprite Group of Companies Confidential and Proprietary Information P a g e | 9 TRANSRITE ◆ STANDARD OPERATING PROCEDURE Appendix A: Fatigue Event Management Process FlowFatigue Event Management Process During Trip (After Event) Pre-tripPost Trip During Trip (Before Event) Start Pre-trip Activities Trip Debriefing Record of fatigue event recorded? Counselling Session & Completion of Tracker CC Engagement with Driver & Incident Report Creation Command Centre (CC) made aware of severe event(s)? Driver makes fatigue-related call? Yes Yes No End Yes Medical required? Yes NoNo No Monitoring of Lytx System (Optix Control Tower) Fatigue Investigation Dispute Passed? No Event Disputed? Yes Yes No Fatigue meal Procurement + Consumption (Optional) Driver Medical Disciplinary Procedure Driver Fatigue- related Call (Vortex)