Created in Canva
The London Keloid Scar Clinic Harley St., London Your Keloid Treatment JourneyA guide to your consultation, procedure and aftercareContact Us
LONDON KELOID SCAR CLINIC Thank you for trusting us with your care. This guide talks you through everything covered in your consultation today — what keloids are, your recommended treatment, what happens on the day, your recovery, and the answers to the questions patients ask us most. Your clinician will go through this with you and is happy to answer anything that isn't covered here. WELCOME TO WHAT’S INSIDE THIS GUIDE 1. Why Patients Choose Us 2. Meet Your Medical Team 3. Patient Stories & Results 4. What Is a Keloid Scar? 5. Your Recommended Treatment Plan 6. Your Procedure Day 7. Your Aftercare 8. Your Follow-Up Schedule 9. Potential Risks 10. Terms, Consent & Complaints 11. Frequently Asked Questions
WHY PATIENTSCHOOSE US Trusted Care. Proven Results. Dedicated to keloid scar treatment.
MEET YOURMEDICAL TEAMAll our doctors are regulated by the General Medical Council (GMC). Our clinic is regulated by the Care Quality Commission (CQC).“Many of our patients tell us they've spent years hiding their scars — avoiding photos, changing their hairstyle or clothing, frustrated by treatments that didn't work elsewhere. Our mission is simple: to provide specialist keloid care that genuinely improves our patients' lives.” — Dr Salinda Johnson, FounderDr Salinda Johnson MD, FSCDMedical Director & Aesthetic Dermatologist Dr Irfan Mian Medical Aesthetic Doctor & Dental Practitioner Dr Garry Chang GP & Aesthetic Doctor Mr Davood Fallahdar Plastic & Aesthetic Surgeon Dr Eric Suen Cosmetic Doctor & Scar Specialist Dr Chaw Su Su Han Cosmetic Doctor Dr Nann Phoo Phoo Mon Cosmetic Doctor, Keloid Scar Specialist
SARAH, 29avoided wearing her hair up because of a keloid on her earJAMES, 42felt embarrassed removing his shirt because of a keloid on his chestAISHA, 24experienced constant itching and irritation from a keloid on her shoulderCOULD THISBE YOU?WHAT OURPATIENTS SAY“I've been coming to this clinic for nearly a year, and I'm more than satisfied. I'd been struggling with keloid scars for five or six years and had tried everywhere for help. Since starting treatment here, I've seen a big improvement — and it isn't just the treatment itself, the team have been a huge source of support too. They've helped me more than I can put into words.” — Jean Claude, Patient
WHAT IS AKELOID SCAR?A keloid is a benign (non-cancerous) overgrowth of scar tissue that forms where the skin has healed after an injury.It grows beyond the edges of the original wound It can feel firm or raised to the touch It isn't dangerous, but it can be persistent — and may return if it isn't managed with the right long-term approachImportant to know: Keloids are not cancerous — but they are known to be persistent, which is why long-term management matters.Removing a keloid without a recurrence-prevention plan significantly increases the chance it will come back. That's why we always pair removal with a structured aftercare programme.
If you experience unusual bleeding outside clinic hours, please go to your nearest NHS A&E department, then let us know.
COMPLICATIONS AND FURTHER TREATMENTWe recommend having insurance or savings in place to cover any additional treatment that may be needed.YOUR RESPONSIBILITIES AND AFTERCAREFollow all aftercare instructions, including wound care, sun protection (SPF 50) is required after VBEam laser, and avoiding heat or trauma to the area Don't have VBEam laser treatment if you have an active VBEam laser and have significant sun exposure in the last 4 weeks; avoid sun on the treated area for at least 4 weeks afterwards Tell us about your full medical history, current medications (including blood thinned and photosensitizing medication), allergies, and any history of cold sores in the treatment area, before treatment begins — and tell us about any changes between sessions Tell at least scheduled appointments; missed sessions aren't refundable but can be rescheduled with 48 hours' noticeCANCELLATIONS AND APPOINTMENTSPlease give at least 48 hours' notice to cancel or rescheduleLate cancellations may result in loss of any deposit paidNo shows are treated the same as late cancellationsIf you've purchased a course of injections, missed sessions aren't refundable but can be rescheduled with 48 hours' noticeCONSENT AND YOUR MEDICAL RECORDSBy proceeding, you confirm that you've given informed consent for your treatment and understand the risks and benefits involvedWe keep your medical records confidentially, in line with the UK Data Protection Act 2018 and UK GDPRWe may take clinical photographs before, during and after treatment for your medical record — these won't be used for marketing without your separate written consent Your clinic may adjust your injection mix, dosage, technique, or laser settings between sessions, based on clinical judgementAny further treatment needed because of a complication is charged separately from your original treatment fee. Known risks of injection treatment include skin thinning, lightening or darkening of the skin, visible blood vessels, discomfort, infection, recurrence, and (rarely) allergic reaction or systemic steroid effects. Known risks of VBEam laser include temporary redness and swelling, bruising lasting 7-14 days, pigmentation changes, blistering, crusting, texture changes, and (rarely) scarring. Darker skin tones may have a higher risk of pigmentation change. Protective eyewear must be worn throughout laser treatment and not removed from the session.Not following aftercare guidance, not including accurate medical information, can affect your results and down it entirely to you to a refund or free corrective treatment.1About Your Treatment and PricingKeloid injection treatment uses corticosteroid injections, often alongside 5-fluourouracil, to reduce the size, thickness and symptoms of a keloid scar. Where suitable, VBEam laser may be used alongside or instead of injections — it targets blood vessels in the scar to reduce redness and thickness, and may ease iching or tenderness. Your clinician may recommend combining both for the best results: the number of sessions needed depends on your scar and how you respond.Your treatment plan and pricing have been explained to you, and you've had the chance to ask questions before going aheadThe exact number of sessions may change based on your clinician's assessment as treatment progressInjection and VBEam sessions are charged separately unless a package has been agreed in writing in advancePAYMENT TERMSRESULTS, GUARANTEES AND OUR REFUND POLICYT E R M S , C O N S E N T & C O M P L A I N T SBY PROCEEDING WITH TREATMENT, YOU CONFIRM:Full payment is required before treatment begins Payment methods are confirmed at the time of booking; all prices include VAT where applicable You'll receive a clear breakdown of costs as part of your treatment plan Deposits are non-refundable and are deducted from your total treatment costTreatment outcomes can be affected by many factors — your skin type, the size and age of the scar, genetics, lifestyle, medical history, and how closely the aftercare plan is followed. Because of this, we can't guarantee a specific result. No refund is given if results are limited, absent, or if complications occur — this reflects the genuine uncertainty involved in any medical or aesthetic treatment. Keloid scars are known to be resistant to treatment and can incur. We'll make sure you have realistic expectations before you begin.