Internal Info Digest l News FlashPAGE 10DISCLAIMER: SkyMail is a quartely digital publication by the Genting Theme Parks – Learning, Development and Engagement for all employees of Theme Parks, Genting Malaysia Berhad. Views and opinions expressed in SkyMail are not necessarily endorsed by Genting Malaysia Berhad. No articles, or photos, in part or whole should be reprinted in any manner without the written consent of the Genting Theme Parks – Learning, Development and Engagement. All contributions whether solicited or unsolicited and if selected for publication may be edited for clarity and space consideration at the discretion of Genting Theme Parks – Learning, Development and Engagement.PUBLISHER Genting Theme Park - Learning, Development and Engagement E: tplearninganddevelopment@rwgenting.comEDITOR: Chok Loo Sze DEPUTY EDITOR: Wening Cheah WRITER: Luciana Lu[For internal circulation only. Do not share this info with others without permission.] JUN 2025 | ISSUE - 17 This Issue:This Issue:Appreciation Day: A Colorful Journey of Unity and CollaborationPAGE 02 - 03Town Hall Meeting 2025PAGE 04Set Your Goals Right: Objective Setting WorkshopPAGE 05Park Hero Share Hidden Gems ActivationsPAGE 11Service Reminder: Creating Lasting Memories at GTPPAGER 09Effective Daily BriefingPAGE 07Smile is Our Signature CampaignPAGE 08Career Aspirations Talk for SEGI College and TARUMT Kampar StudentsPAGE 14Appreciation DayAppreciation DayAppreciation DayCelebrate International DaysPAGE 18TM’s Recognition DayPAGE 16Learning Circle & Knowledge Sharing SessionPAGE 12Building Tomorrow’s Leaders: Supervisory Development ProgrammePAGE 06Train the trainer: Empowering Department Trainers For Effective On the Job TrainingPAGE 13The Glimpse InsidePAGE 20
This year, we marked the 3rd anniversary of Genting SkyWorlds Theme Park with a new kind of celebration on Appreciation Day, 8 February, 2025. As shared by Mr. Yusmady, VP Theme Park Operations, we celebrated unity and gratitude by focusing on special actions rather than traditional festivities. To commemorate this milestone, we invited our team members to leave their artistic mark by drawing a special mural of the 3rd-anniversary logo. This activity served as a unique and lasting tribute to our shared journey and the creativity that makes our team so special.A COLORFUL JOURNEY OF UNITY & COLLABORATION For our guests, the day was filled with excitement and entertainment, featuring collaboration with Hitz FM, an awe-inspiring Spectacular Lion Dance, and performances from Benny the Entertainer and Callie the Dragon. Team Members from various departments came to participate on the Celebrating 3 Years: Crafting Joy, One Brushstroke at a Time! EMPLOYEE ENGAGEMENTJUN 2025 | ISSUE - 1702
03A look at the fun activities team members participated in during Appreciation Day. EMPLOYEE ENGAGEMENTJUN 2025 | ISSUE - 17
We were honoured to have our Senior Leadership Team (SLT) actively engaging with everyone and creating an inclusive atmosphere where every voice was welcomed and valued. The enthusiasm in the room was palpable as attendees enjoyed light refreshments, snacks and our exquisite, handmade ice creams that left everyone craving for more! On 17 January 2025, we held our very first Town Hall Meeting at Mission Control, bringing together team members from all departments of Genting Theme Parks. This event was a great opportunity for us to share insights and work together on our future plans. The meeting kicked off with a video presentation that highlighted our major achievements and performance milestones from 2024. Following the video, En. Yusmady, our Vice President of Theme Parks Operations, presented the 2025 Strategic Plan, detailing our key goals and initiatives for the year ahead. He also provided updates on several key projects, giving everyone a clear look at where the company is headed. THEME PARK BUSINESSTOWN HALLTOWN HALL M E E T I N G 2 0 2 5M E E T I N G 2 0 2 504 JUN 2025 | ISSUE - 17 The Town Hall Meeting served as a valuable platform for communication, engagement, and motivation. It provided a clear roadmap for the year ahead, fostering a shared sense of purpose and direction among the entire team
S E T Y O U R G O A L S R I G H T : LDE hosted an insightful Objective Setting Workshop designed to deepen GTP’s understanding of the 2025 GTP Shared KPIs set by our management. Led by Ms. Wen Ing, participants explored key challenges and the intricacies of the bell curve approach to performance evaluation. Next, we also provided a hands-on demonstration of templates and real-world examples tailored specifically for our executive participants at the Thrill Seeker venue. A diverse group of 42 Executives and above levels from different departments at Genting Theme Parks attended the workshop. In addition, Mr. Alan Lein from Documentation, Policy & Process shared insights on process improvement strategies and procedures. His session focused on enhancing the process efficiency, optimizing resource utilization, and minimizing risks column. Mr. Lai Kin Hong from Planning and Revenue Management also joined us to provide insights and clarify the financial KPI aspects that participants inquired about, making the topic accessible for those without a finance background. To promote further engagement, we concluded the workshop with an interactive Q&A session, encouraging participants to voice their thoughts, ask questions, and clarify concepts discussed during the sessions. To ensure that the learning continues beyond the workshop, an email containing the Objective Setting & Appraisal template along with detailed guidelines were sent to all the GTP team members. 19 & 20 February 202505 FUNCTIONAL & TECHNICALJUN 2025 | ISSUE - 17 OBJECTIVE SETTING WORKSHOP