View GTS Training & Education Catalogue DRAFT v3 flipbook.
GTS Training & Education Catalogue 2026
2 Contents Click a section title to jump directly to that part of the catalogue. 01 01 Introduction →Meet the team, our services and SharePoint · slide 04 Introduction → Meet the team, our services and SharePoint · slide 04 02 02 Operational Knowledge →Fraud, commercial awareness and role support · slide 08 Operational Knowledge → Fraud, commercial awareness and role support · slide 08 03 03 Systems Knowledge →Systems training and learning resources · slide 10 Systems Knowledge → Systems training and learning resources · slide 10 04 04 Business Knowledge →Getting to know the business · slide 14 Business Knowledge → Getting to know the business · slide 14 05 05 Product Knowledge →Tech for Non-Tech and Software Essentials · slide 16 Product Knowledge → Tech for Non-Tech and Software Essentials · slide 16 06 06 Soft Skills →Delivering customer excellence · slide 18 Soft Skills → Delivering customer excellence · slide 18 07 07 Communications →Viva Engage, resources and contact details · slide 20 Communications → Viva Engage, resources and contact details · slide 20 08 08 Feedback →Share your feedback and ideas · slide 21 Feedback → Share your feedback and ideas · slide 21 Interactive agenda
4 We help GTS colleagues build the knowledge, skills and confidence to succeed in their roles. Welcome to the GTS Education & Training Catalogue Introduction What we offer We design, deliver, and support learning solutions covering systems, operational processes, business knowledge, product education, soft skills, and onboarding programmes. How we work Working with leaders, subject matter experts, and project teams, we create practical and engaging learning experiences that support operational excellence and business change. Learning across countries We also deliver training and learning materials in multiple languages, helping teams across different countries access consistent, high- quality learning that meets their local needs.
Here we are! Meet the team Photo 1 Hannah Akers [Short bio: 2–3 lines] 5 GTS Training & Education Manager Photo 2 Ian Game [Short bio: 2–3 lines] Lead Trainer - UK Photo 3 Alexander Stephan [Short bio: 2–3 lines] Lead Trainer - DE Photo 4 Eliane Vidal [Short bio: 2–3 lines] Education Business Support Photo 5 [Name] Trainer - HU [Short bio: 2–3 lines]
Our six service levels How we can help 1 Sharing updates We share your content, links and updates through GTS Education channels. 2 External training An outside provider delivers training. We help you find it or coordinate it. 3 Hosting sessions We host the session. The expert or provider owns the training content. 6 Examples: registration links, SharePoint updates, Viva Engage posts Examples: vendor courses, external tools training, soft skills training Example: an expert-led process walkthrough, change communications, vendor training 4 Leading training We lead the training, using agreed content and support from experts. Examples: process updates, business knowledge refreshers 5 Digital learning We create digital learning using video, eLearning and written guides. Formats: videos, eLearning modules and documents 6 Complete training support We design, build, deliver and review training for a programme or project. Example: new starter system training
Learning Together to Be the Best Click here to explore our site
8 Recognise fraud risks in everyday work. Operational Knowledge Fraud awareness Commercial awareness* Build your understanding and awareness of business commercials Revisit key knowledge and day-to- day processes. Distributor portal overviews Get familiar with distributor portals and their main features Refresher sessions Day in the Life Of Experiences (UK Only) Supporting you in role *Currently available in English only
Like to know more? Let's Talk - Click here to engage with us! Click here to find out more Click here to register your interest in a DILO experience*
10 A full programme of systems training modules for new starters. Learn about the core GTS systems – includes: Systems Knowledge New starter systems training Team leader overview* An overview of reporting and systems for team leaders. Quote to Cash overview An introduction to the Quote to Cash process. Margin reporting tools* Get familiar with the tools used for margin reporting. Apple DEP An overview of Apple device enrolment. *Currently available in English only
Systems Knowledge Training module Sales Order Management Customer Executive International Customer Specialist Buyer Systems Landscape Salesforce - Case and MAP Salesforce - CPQ Order Engine SAP Introduction and Searches SAP Sales Order Display SAP Purchase Requisitions SAP Raising Purchase Orders SAP Sales Order Changes SAP Managing and amending POs Open Order Reporting Buyers Bible and Aged Stock Reporting Fraud Awareness Stock Reservations, Invoices and Disputes Credit and Debits *Programmes can be created for roles not listed – please get in touch to discuss! Training required Partial module required New Starter Training Modules* Training recommended (not mandatory)
12 Embed your learning Systems Knowledge Practice and knowledge checks Put systems knowledge into practice through exercises. Use quizzes and Knowledge Reviews to check your understanding. eLearning solutions Revisit systems topics through digital learning to reinforce the content covered in training. Feedback sessions Discuss your learning, ask questions and clarify any areas where you need more support. Quick Reference Guides Refer to concise guidance when you need a reminder of key steps while working in the systems.
Next steps… Click here to register your New Starter Click here to access our System Training Documentation
14 Getting to Know the Business Business Knowledge The Programme at a glance: Run twice each year (H1 & H2) 1-18 sessions of 45 mins Available in English & German* Business insights Understand the role and priorities of different GTS departments. Customer connection See how teams supports customer outcomes across GTS. Cross-team awareness Build a broader view of how teams connect and collaborate. Direct Access Hear from the people leading and representing each business area. What can you expect? Meet the Presenter A key stakeholder introduces their department and role. Learn its responsibilities, priorities, and key objectives. Discover the area Join the live polls Ask your questions Ask your questions at the end of the session and get an answer from a GTS expert. Test your knowledge by anonymously taking part in our Q&A. What will happen in the session? *Target Audience – GTS Europe
Getting to Know the Business *recommended for those in role, who have previously attended the full programme and would just like to choose a small number of sessions to attend Full Programme for New Starters – Click here to register By Session Only * – Click here to register Click here to find out more
16 If you are in a non 'Technical' role and feel that you would benefit from having a basic understanding Servers, Storage, Cloud, Networking or Data Protection, then please join our Tech for Non-Tech sessions run by the Experts in our Vendor Configuration Services Team. Tech for Non-Tech and Software Essentials Product Knowledge Tech for Non-Tech Software Essentials An introduction to handling software enquiries, quotations and orders. Includes software terminology, licensing and routes to market Customer needs, team responsibilities and engagement routes Commercial considerations and CE / SOM scenarios Click here to find out more Click here to find out more
Tech for Non-Tech Click here to register your interest* *Please note - registering your interest will put you on the priority list for communications and updates. We will be in touch once the dates are available.
18 Every customer interaction is an opportunity to build trust, strengthen relationships, and make a lasting impression. In today's fast-paced environment, customer expectations continue to evolve. The Delivering Customer Excellence course will explore practical techniques and proven approaches that will help you: Create positive and memorable customer experiences Build stronger customer relationships through effective communication Understand and respond to customer needs with confidence Handle challenging situations professionally and positively Enhance customer satisfaction and strengthen business outcomes Delivering Customer Excellence Soft Skills *Currently delivered from the UK, in English – available to all countries time allows Click here to find out more
Delivering Customer Excellence Click here to register your interest* *Please note - registering your interest will put you on the priority list for communications and updates. We will be in touch once the dates are available. Your place on the course isn’t confirmed until the dates are available, and your attendance has been approved by your Line Manager on the Hub.
20 Follow Us: Work with Us: Contact Us (general enquiries): GTS Training & Education - gts_trainingandeducation@computacenter.com Help Us: Resources available to you Communications Training & Education Framework Engagement Request Form Feedback Form Engage with us on Viva Follow our Hints, Tips and Shortcuts page
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5 steps to success using this template 23 1. Additional slide layout options To add a new slide with a different slide layout, click the New Slide dropdown menu from the Home tab on the ribbon. 2. Using assets to build slides Within the template you will find some brand assets (colours and logos) which will help you build consistent content. We also have a separate slide deck which includes a variety of design assets such as icons, call-outs, quote boxes etc. These can be copied and pasted into your working slides to help ensure your content is engaging and on brand. 3. Pasting in content from other presentations For the sake of consistency, it is best to avoid pasting entire slides in from other presentations, unless they are based on the same template. It is best to copy and paste the specific content in rather than pasting the entire slide. 4. Adding images Some slides in the template will have an option to insert images where you see this icon: To use this feature, click the icon, browse to the picture that you want to insert, click that picture, and then click Insert. You can also copy and paste images into your slides, but this way will not retain the position, size, and shape of the placeholder within the template. Wherever possible you should use photos of our own people and facilities which can be found in Brandbank. 5. Compressing images Select an image, go to Picture Format on the top ribbon and choose Compress Pictures. In the compression window you can reduce the resolution to reduce the file size, however we don’t recommend going below 150ppi as any lower can make images look pixelated and unprofessional. Important to remember: • When building a new presentation, always start with a new template to ensure you are using the most up to date version. • Always retain the mandatory closing (Thank You) slide within your presentations as it includes our copyright disclaimer. • Please delete the hidden guidance and brand assets slides when you have completed building your deck. • Presentations shared externally should only be shared as a pdf document. Click here for additional PowerPoint assets Click here for additional PowerPoint assets
Branding Colours 24 Heritage Blue #0D21A0 R:13 G:33 B:160 C:100 M:88 Y:6 K:0 Pantone Blue 072 U RAL 280 30 40 Horizon Blue #49ABEB R:73 G:171 B:235 C:63 M:19 Y:0 K:0 Pantone 278 U RAL 250 60 40 Foundation Blue #011749 R:1 G:23 B:73 C:100 M:94 Y:35 K:47 Pantone 282 U RAL 260 20 15 Cloud White #FAFAFF R:250 G:250 B:255 C:2 M:2 Y:0 K:0 Tints 75% 50% 25% Tints 75% 50% 25% Primary Brand Colours Supporting Brand Colours Secondary palette United Red #F12938 R:241 G:41 B:56 C:0 M:96 Y:82 K:0 Pantone 178 U RAL 030 50 60 Neural Purple #7A59E2 R:122 G:89 B:226 C:65 M:70 Y:0 K:0 Pantone 7678 U RAL 310 50 40 Circuit Green #54C664 R:84 G:198 B:100 C:64 M:0 Y:82 K:0 Pantone 7479 U RAL 140 70 60 Fibre Orange #FF7900 R:255 G:121 B:0 C:0 M:65 Y:100 K:0 Pantone 150 U RAL 2003 Voltage Yellow #F2C00C R:242 G:192 B:12 C:6 M:24 Y:94 K:0 Pantone 7404 U RAL 080 80 70 Tints 75% 50% 25%
Branding Colours 25 Operational palette Grey One #2a2a2b R:42 G:42 B:43 C:73 M:63 Y:57 K:71 Pantone Cool Gray 11 U RAL 000 15 00 Grey Two #494A4D R:74 G:74 B:77 C:67 M:60 Y:55 K:38 Pantone Cool Gray 9 U RAL 000 30 00 Grey Three #8C8C8F R:140 G:140 B:143 C:48 M:40 Y:38 K:3 Pantone Cool Gray 7 U RAL 000 45 00 Grey Four #C4C7CC R:196 G:199 B:204 C:23 M:17 Y:14 K:0 Pantone Cool Gray 5 U RAL 000 75 00 Grey Five #D9DBE0 R:217 G:219 B:224 C:14 M:10 Y:7 K:0 Pantone Cool Gray 3 U RAL 000 85 00 Grey Six #EFF1F4 R:239 G:241 B:244 C:8 M:4 Y:4 K:0 Pantone Cool Gray 1 U RAL 000 90 00 Primary gradients Secondary gradients
26 Logos