Eason Horticultural Resources • EHR has their own claims department formally known as the Complaints Department. The email is complaints@ehrnet.com and the main points of contact are Robin Richer and Linda Ledonne. o o o o • o o o o • o o • o o Harris Seeds
• Most of the correspondents come from Saint Guillen a plug and liner rep she handles most of the claims and orders. o Orders are very easy to navigate, they are all done through epicas. The only task you have is as follows. When an epicas order is entered, Saint will send you an email with the order and under it is an associated PO. Your job is to attach the given PO to the order and then acknowledge the order. • Claims are often few and far between, o Saint will send over the order form and a description of the problem that needs to be addressed. Usually, most claims from Saint are simple price adjustments. Saint is very good at sending all the information available at the present time. Joseph Giannino
• Joe has one other person who works with him Dawn Croft o Dawn is a transplant from Griffin • Joe Picks-up most of his orders, he and Dawn pick up every Tuesday at 11am o He does have a few orders that pick up for themselves, his order notes will say customer pick up rather than "Joe pickup" o He does have a few orders that will do on a truck, often they are plant and ship and Prefinished orders. • Joe is easier to reach via phone rather than email because he takes call from the road. • Joe does occasionally use old names for plants; he is generally ok if we book the item under the new name, just make sure you note the name change on the order. • If you mess up just be honest, if you book the wrong crop on accident just tell him it was your mistake and he won't get upset o If you forget to book something for him, just tell him you forgot, then try to resolve the situation and he will be understanding. • Joe and Dawn are the best and will sometimes bring treats in for the team.
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