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LET’S CATCH UP THROUGH OURLET’S CATCH UP THROUGH OUR AUGUST NEWSLETTER 2 - FROM OUR CEO3 - THIS MONTH’S HAPPENINGS4 - STAFF RECOGNITIONW H A T T O E X P E C T . . .11 - PROFESSIONAL DEVELOPMENT13- EMPLOYEE CORNER
At PCS, the quality of our services extends beyond the care we provide—it also includes how we communicate with the individuals, families, and communities we serve. Clear, compassionate, and consistent communication helps build trust, strengthen relationships, and ensure people know where to turn when they need us most. To support that commitment, we recently established the role of Public Relations Liaison and Public Information Officer, now held by JaRiah Morris. This position is dedicated to strengthening our internal and external communications through enhanced community outreach, media relations, digital communications, patient education, and storytelling that reflects the outstanding work happening across our organization. As we continue to grow, effective communication will play an important role in advancing our mission. By sharing our story with purpose and consistency, we not only increase awareness of our services—we reinforce the trust, compassion, and excellence that defines PCS. I look forward to the positive impact this role will have in supporting our staff, strengthening our partnerships, and connecting more people with the care they need. Connecting Through Communication Greg Preston FROM OUR CEOFROM OUR CEO P C S A U G N E W S L E T T E R P G . 2
THIS MONTH’S HAPPENINGS THIS MONTH’S HAPPENINGS Manager’s Meeting New Hire OrientationClinical Training For this month’s Clinical Training, Katie Wilson- Conklin will present on “ASAM for the Assessor”. She will explain how to complete and utilize ASAM. This will be held virtually. The zoom meeting details will be distributed closer to the meeting time.3:00pm–4:00 pm9:00am-11:30am This is a virtual session required for all new hired full- time employees. This session covers key personnel policies, benefits, Relias and Powertime. New hires will recieve a link from Susie Sizemore. If you don’t recieve it, email ssizemore@piedmontcsb.org. P C S A U G N E W S L E T T E R P G . 39:00am In lieu of the Manager’s Lunch and Learn, a mandatory Manager’s meeting will be hosted virtually on Friday, August 21 @ 9:00am. st Meeting details, including the zoom link and agenda, will be distributed closer to the meeting time.
STAFF RECOGNITIONSTAFF RECOGNITION Congratulations to Donna Luther! All Rise Conference Attendancewww.reallygreatsite.com | 123 Anywhere St., Any City | hello@reallygreatsite.com HAPPY BIRTHDAY TO YOU! Please join us in congratulating Donna Luther on her retirement and celebrating her dedicated service to PCS. Throughout her time with us, she has played an important role in supporting our Medical Records Department by ensuring the accuracy of health records and helping provide seamless support to both staff and the individuals we serve. We sincerely thank her for her commitment and years of service, and we wish her all the best as she begins this exciting new chapter. Our Justice Support Team recently attended the All Rise Conference 2026, where they joined professionals from across the country to learn about the latest evidence- based practices in treatment courts, behavioral health, and justice services.8/1 Bonnie Favero 8/1 Shannon Hylton 8/2 Shuwana Dillard 8/2 Vicki Fountain 8/3 Morgan Flinton 8/3 Melissa Hairston 8/4 Kirsty David 8/4Tina Stanley 8/5 Shannon Clark 8/6 Leon Richardson 8/7 Felicia Fountain 8/9 Franchesca Hunt 8/9 John Luther 8/13 Mia Smith 8/14 Tracy Campbell 8/14 Damien Tarpley 8/16 Kimberly Boone 8/16 Shelby Bryant 8/16 Nicole Dailey 8/16 Amanda Hendricks 8/16 Brian Poore 8/18 Iaisha Penn 8/18 Travis Preston 8/18 Veraine Randolph 8/20 Karimah Niblett 8/21 Catrina Dixon 8/22 Brittany Turner-Hall 8/24 Teon Manigault 8/24 Katelyn Showalter 8/24 Mikayla Thomas 8/26 Carmela Whitfield 8/27 Reginald Womack 8/28 Kristy Norton 8/28 Ethel Schoolfield 8/29 Lacey Shelton 8/31 Angela Cooper 8/31 Brent Tucker P C S A U G N E W S L E T T E R P G . 4
JUNE CLINICAL AWARDS JUNE CLINICAL AWARDS ACT TEAM OUTING JUNE CAREFORWARD UPDATEwww.reallygreatsite.com | 123 Anywhere St., Any City | hello@reallygreatsite.com Our Act Team took clients to Chatham Heights Parks on 7/30/26 for a day of fun, food and fellowship. A candle lighting and a moment of silence was observed for former clients who had passed while receiving ACT services. We extend a Big Thank you to Special Guests who came to support the ACT Team and participate in our endeavors Our partnership with CareForward continues to make a meaningful impact across our communities. In June, PCS staff submitted 6 requests representing 63 essential items and services—all of which were fulfilled through the support of community partners and volunteers. These efforts helped 10 individuals maintain safe, stable living environments while reducing barriers that could have led to higher levels of care. CareForward continues to demonstrate the power of collaboration in improving the health, safety, and well-being of those we serve. P C S A U G N E W S L E T T E R P G . 5 Target Awards Bullseye Awards Donna George Tanya Martin Samantha Bryant Aisha Newbill Melissa Carter Leigh Anne Reynolds Amy Jennings Nikki Jefferies Kyle Johnson Tracy Lange Kelly Raines Cindy Thomas Cherise Brown Angela Craig Brooklyn Thompson Katelyn Showalter Carrie Thomas Logan McRoy Tanya Pizzullo Tony Wright Lynette Eubank Will Skelton Donna George Aisha Newbill Melissa Carter Laura Sink Kim Laffin Kelly Raines Cherise Brown Tracy Campbell Banesa Martinez Nellie Mize Daphne Turner
ABOVE AND BEYOND AWARDSABOVE AND BEYOND AWARDSKRYSTAL LEVISYContinued on the next page...KAREN HOYNOSKI MEGAN MOOREJESSICA HALE P C S A U G N E W S L E T T E R P G . 6 After learning that one of her clients was going to be taken to court over the conditions that they had left their rental home in when moving out if the client didn't agree to return and to clean the home environment, Megan took it upon herself to set aside a full day to assist her client with these needs. Megan, being motivated both to help and to keep her client out of court, provided hands-on assistance cleaning out previously flooded flooring with mildewed clothing, bringing her own snow shovel as a scoop, and also cleaning out animal droppings from wild animals that had taken shelter in the home after the move. Karen made sure she was at work due to front office being short staffed. She was always willing to give up a planned vacation day or move a doctor’s appointment to support her co-workers. She would start her day early to keep up the job duties and not fall behind. Often handling some days at the front by herself, so others would not fall behind in their job duties. Jessica worked the front office for months while we were short staffed. Jessica always thought ahead when asking for time off, making sure there was always coverage. Jessica took on the role of following up with Aftercare appointments making sure records were scanned in before their Aftercare appointments calling hospitals and requesting they be sent ASAP or risk having to reschedule at a later date. Jessica was always thinking of the client and their needs and wanting them to see a provider ASAP. Krystal helped drag numerous boxes of chairs that were outside in the rain due to the delivery driver dropping them off outside and left. Due to it raining, Krystal did not want the furniture to get damaged from the rain or risk them being stolen. Virginia agreed to take on the responsibility to file a HRSA grant request under tight deadlines for the Recovery Unit. During the course of the day, she was asked to take on a second HRSA grant request which was due that same day for Dietitian Services. VIRGINIA HUNDLEY
ABOVE AND BEYOND AWARDSABOVE AND BEYOND AWARDS ALBERTA CRAIGHEADContinued on the next page... SHARON COX TIFFANY NEAMO DACY VINEYARD P C S A U G N E W S L E T T E R P G . 7 Tiffany Neamo demonstrated exceptional teamwork by taking initiative and exemplifying exceptional leadership skills during difficult circumstances to residentially place a kid. She jumped in without hesitation and used her skills and the extensive knowledge to assist this child and family. She displayed professionalism while collaborating with other providers and represented the agency well. Sharon revisited a work task that had previously been thought unattainable for updating records pertaining to mass cola updates. After additional research she was able to find the elusive fix that saved her team from days of manual data entry and eliminated balancing concerns for VRS. Dacy transported a client to DSS after SDA when the client did not have transportation. There were no other staff available to do so. Alberta transported a client home after their appointment, so the client did not have to wait in the lobby until the end of the day to be picked up, when no other staff were available. Shelia was more than willing to transport a child to Newport News for inpatient hospitalization when her family did not have the means to get her there. This required Shelia to work 5 hours over her usual shift.SHELIA HAIRSTON CAMERON SHOEMAKER Cameron was more than willing to transport a child to Newport News for inpatient hospitalization when her family did not have the means to get her there. This required Cameron to work 5 hours over his usual shift. He also agreed to do this to help the Crisis Services department which was short staffed and needed assistance getting the individual the appropriate help.
ABOVE AND BEYOND AWARDSABOVE AND BEYOND AWARDS AMANDA DEFILIPPIS ASHLEY RAYNOR LYNNETTE EUBANK TAYLOR NUNNALLY P C S A U G N E W S L E T T E R P G . 8 ID/DD was attempting to present a case at FAPT on an emergency basis. The case manager had not yet gained access to Lauris and the case would not be able to be presented if an IFSP wasn't completed in Lauris. Lynette agreed to work with the ID/DD department to get the IFSP entered so the FAPT case could be heard timely and the child/family could get the services they needed. Ashley stepped up to cover a night shift in crisis last minute when a full-time staff member called out sick. Ashley had worked a night shift the previous night in crisis and then worked her daytime hours as well. Taylor stepped up to cover a portion of a night shift in crisis last minute when a full-time staff member called out sick. She agreed to work over her 12 hour shift in order to help the program. A client called stating she was in an SUD crisis and at risk of using due to a miscarriage. Amanda made space for the individual to come directly to the office, supported her and her partner, and worked late to make sure this couple had a plan to support their recovery. Dashan has put in a large amount of work getting our company compliant with the HL7 conversion for state reporting including work on the weekends. As well as taking over our EHR administration since Oliver went out on leave. He has done an exceptional job leading the Credible support team as well as the file room staff. He has done an amazing job with all of his additional duties, and we are very lucky to have him on our team.DASHAN WILLIAMS CHERYL MYERS Cheryl offered to assist another group home manager with typing her plan in order to get the plan in on time. The group home manager that needed assistance was working 3rd shift while also training a new staff and was asked to complete the plan last minute. Cheryl stepped up and offered to type the plan so that the agency would not have a lapse in billing. Cheryl is not even this person's supervisor but stepped up to assist where needed voluntarily.Continued on the next page...
ABOVE AND BEYOND AWARDSABOVE AND BEYOND AWARDSSHARON HOOKER NEAL NANCE P C S A U G N E W S L E T T E R P G . 9 A client was in the waiting room awaiting an appointment when front desk staff noticed the client pacing and becoming increasingly distressed. They immediately called Sharon to assess the situation. Sharon quickly recognized that the client was experiencing an anaphylactic reaction. She remained calm, located the client's EpiPen in the client's bag, and administered it without hesitation. Within minutes, the client's breathing returned to normal. It was later determined that the client, who has a severe bee allergy, had been stung before arriving for the appointment. EMS was called; however, because of Sharon's prompt assessment and immediate intervention, the client stabilized quickly and was able to avoid an emergency department visit. Sharon's ability to stay calm under pressure, accurately assess the situation, and take immediate action made all the difference that day. Her clinical judgment, confidence, and commitment to providing excellent care reflect the kind of nurse and teammate we are fortunate to have. During a previous visit, Neal recognized that the client had a severe bee sting allergy and did not have a primary care provider. Rather than leaving this need unaddressed, he prescribed an EpiPen to ensure the client had access to this critical medication. That decision made all the difference. When the client experienced an anaphylactic reaction while at the PCS office, our nurse was able to immediately administer the EpiPen that Neal had previously prescribed. Without his foresight and clinical judgment, the medication may not have been available when it was needed most. Neal went beyond treating the issue at hand. He recognized a potential gap in the client's care, took action to address it, and in doing so helped make a life-saving intervention possible. If you have anyone you’d like to nominate, check out the nomination form on the Intranet or click here.
ABOVE AND BEYOND AWARDSABOVE AND BEYOND AWARDS P C S A U G N E W S L E T T E R P G . 9 If you have previously recieved an Above and Beyond Award, but have not recieved a certificate, we are aware and thank you for your patience as that duty is being reassigned.
P C S A U G N E W S L E T T E R P G . 1 0 THANK YOU FOR YOUR SERVICE! THANK YOU FOR YOUR SERVICE!27 YEARS25 YEARS23 YEARS22 YEARS19 YEARS17 YEARS16 YEARS12 YEARS10 YEARS8 YEARS7 YEARS6 YEARS 5 YEARS 4 YEARS 3 YEARS 2 YEARS 1 YEARSusie SizemoreAnnie WebsterSheila Hairston Sharon Buckman Regina ClarkCynthia ScalesSarah Lawson Sandy GoadAnthony WrightTina GravesKari Youngblood Tameki TarpleyBrandy SingletonKathleen Heredia Dawn ViaDonna Hall Laura Thomas Brent TuckerKatrina Barnett Tiffany Hairston Rebecca Carter Allison Snead Kyle Johnson Stephanie Wade Janette Penn Latoya Penn Miranda Johnson Kimberly Boone Troy Duncan Destani Hairston Shanice Hall Patti Blankenship Emily Williams Mikayla Richards Melissa Smith Amy Jennings Marquita Gravely Cortina Wade James Wright For newsletter purposes only, we use the employee’s original hire date and totals may not reflect any breaks in service.
PROFESSIONAL DEVELOPMENT PROFESSIONAL DEVELOPMENT P C S A U G N E W S L E T T E R P G . 1 1 T.I.C. Talk of the MonthRelias Training of the Month Control your nonverbal cues – You communicate more nonverbally than verbally. Be careful that you don’t send nonverbal cues that communicate exclusion. Examples include rolling eyes, fidgeting or drumming your fingers, looking bored or away, or allowing yourself to be to be distracted in the middle of a conversation. Your team members will read your body language as much as they listen to what you say.Mandated Reporting: Child and Adult Trauma Informed Care
P C S A U G N E W S L E T T E R P G . 1 2 UPDATED MV/ HENRY COUNTY RESOURCE PACKET An updated Community Resource Packet for Martinsville and Henry County is now available for staff to use when connecting individuals with local resources and services. The packet is reviewed and updated regularly by SDA staff to reflect new community resources and updates. This month's update includes five community mini pantry locations (listed at the top of page 10 in the packet), where individuals can donate or access essential food and household items—no questions asked. These pantries are especially helpful for those traveling on foot or without transportation to larger food distribution sites. Scan the QR code to access the most updated version of the resource packet or click here.
EMPLOYEE CORNEREMPLOYEE CORNER is currently undergoing cancer treatment and will continue chemotherapy before moving into the surgical phase of care. A GoFundMe has been established to help with medical expenses, travel, and everyday living costs during treatment and recovery. If you would like to offer your support, please scan the QR code or visit the link below. Thank you for keeping this family in your thoughts and for demonstrating the compassion that defines our PCS community. CARING FOR OUR PCS FAMILY CHASTITY SMITH EATON, THE WIFE OF OLIVER STILL P C S A U G N E W S L E T T E R P G . 1 3YOU CAN ALSO CLICK HERE TO DONATE! It is against agency policy to use PCS email for solicitations and fundraising activities. This space is dedicated to share non-profit fundraiser information. All submissions to this page of the newsletter should be submitted to jmorris@piedmontcsb.org to be approved by our Chief Human Resources Officer.
If you have information to share for September’s newsletter, please submit to JaRiah Morris (jmorris@piedmontcsb.org) by Aug, 27th F O L L O W U S O N S O C I A L M E D I A piedmontcsb.org @piedmontcsb Piedmont Community Services Thank you for all you do! Our community is better because of you!