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Developed a solid foundation in financial management, bookkeeping, and administrative accounting practices.2008Vocational High School - Accounting SMK Negeri 1 Surabaya FRIDA WIJAYA Digital Marketing & E-Commerce Specialist Contact About MeGirilaya IX No. 20, Surabaya - Jawa Timurfridawij1611@gmail.com+62 851 7306 6750 Education ReferencesResults-driven Sales & Marketing Specialist with 15+ years of experience in driving business growth across sales, administration, and purchasing functions. Proven track record of consistently exceeding sales targets by 30–70% per quarter through strategic execution, strong client relationships, and data-driven decision making.+62 812-3003-8999ricosatriachandra@gmail.com Rico Satria C.Phone:Email : CEO of PlazaKamera.com Skills Sales & Marketing Strategic sales planning and lead generation Product knowledge (WPC, building materials, interior products) Sales development and corporate negotiation Customer relationship management and retention strategy Campaign planning and content marketing Digital & Technical Tools Microsoft Office (Excel, Word, PowerPoint) Google Workspace (Sheets, Docs, Slides, Drive) Shopify website management CRM and sales tools (e.g., HubSpot, Salesforce) Data analysis and reporting (Excel, Google Sheets) Accounting software (Jurnal.id, Accurate) Project management tools (Trello, Asana, Notion) Digital Marketing & E-Commerce Marketplace management (Shopee, Tokopedia, TikTok Shop) Social media management (Instagram, TikTok, YouTube Shorts, Shopee Video) SEO and product listing optimization Paid advertising (Meta Ads, TikTok Ads, Google Ads – basic to intermediate) Copywriting for promotional and educational content Visual content creation (Canva – photo & video editing) Soft Skills Strong communication skills Problem-solving and adaptability Organization and multitasking Time management and attention to detail Suria Nurtjahja Owner of Mpolywood.com+62 821-7773-8828surianutjahja@gmail.comPhone:Email :
Manage and optimize multi-channel online sales platforms (Shopee, Tokopedia, TikTok Shop, and website – mpolywood.com), ensuring consistent performance across channels Develop and maintain the Shopify-based website, improving product presentation and user experience Plan and execute integrated digital marketing strategies (SEO, social media, content, and Google Ads) to drive traffic and sales Manage social media platforms (Instagram, TikTok, YouTube Shorts, Shopee Video) through promotional and educational content strategies Monitor performance metrics (traffic, engagement, conversion) and implement data-driven improvements Handle customer communication, order follow-ups, and ensure high service responsiveness Collaborate with internal teams for product launches and cross-platform campaigns Contributed to +30–60% increase in website traffic (estimated) through SEO and paid ads Improved marketplace conversion rates by +40–85% (estimated) Increased social media engagement by +30–60% and audience growth by +20–40% Successfully built and managed a complete digital ecosystem independentlyManaged marketplace operations (Shopee, Tokopedia) including product listing, order processing, and customer communication, contributing to improved platform performance Handled customer inquiries, follow-ups, and complaints with high responsiveness, contributing to an estimated +30– 70% increase in conversion rates Supported sales activities through product consultation, negotiation, and closing deals, contributing to overall sales growth Maintained accurate product data, pricing, and stock information across platforms, reducing order errors and improving customer satisfaction Assisted in executing digital marketing campaigns and promotional activities to support engagement and sales Collaborated with internal teams to support campaign execution and improve sales performance Monitored sales performance and implemented improvements in customer handling and product presentation to enhance conversion Increased customer engagement and repeat inquiries through responsive communication and follow-up2023 – Present2021 - 2023MPOLYWOOD.COM / CV. SURIA JAYA MAKMOER PLAZAKAMERA.COM / PT. SARANA BELANJA TEKNOLOGI Sales, Digital Marketing & E-Commerce Operations Sales Marketplace & Digital Marketing ExperienceManaged incoming goods by verifying purchase orders and updating inventory systems, ensuring accurate stock records and reducing discrepancies Organized and labeled inventory based on warehouse categories, improving product identification and retrieval efficiency Maintained and updated item data for distribution across departments, supporting smooth operational workflows Prepared and coordinated orders for sales and marketing teams, ensuring timely and accurate fulfillment Handled inter-branch stock transfers and monitored inventory movement across warehouse locations Assisted in return processes for damaged goods, coordinating with suppliers and tracking return progress Supported periodic stock audits, contributing to improved inventory accuracy and compliance Optimized warehouse layout and space utilization, improving storage efficiency and workflow Managed stock control and reconciled inventory data with system records to minimize errors Coordinated with cross-functional teams to ensure efficient distribution and order handling Updated delivery tracking information to support sales teams in monitoring order status and improving customer communication Prepared regular reports on dead stock, returns, and defective products, supporting data-driven decisions such as discount strategies and stock clearance2019 - 2021 PLAZAKAMERA.COM / PT. SARANA BELANJA TEKNOLOGI Warehouse Department as a Head of Warehouse & Controller
Sells physical products in a store, or services the customers Follow Up new and existing customers discuss their needs and explain about our product. Helping Customers and Handling complaints or feedback from customers Closing Deals, Contract & Deal Negotiation with corporate customers Knowledge of photography and videography product and give the information for customers Maintain Company Performance by maintaining good communication with customers Updating Current Information About Products and Providing Information Make a purchase order based on sales reports Planning the allocation and forecasting of stock items to increase sales for the next month Choose the right supplier and negotiate prices with suppliers Administrative tasks such as making purchase orders, ensuring the quality of goods ordered and reporting on purchase orders2012 - 2015PLAZAKAMERA.COM / CV. MULTI USAHA SUKSES General Department as a Showroom Sales and Purchasing StaffIdentified and developed potential B2B customers through lead generation, client referrals, and regular visits to partner stores and companies, expanding business opportunities Engaged with new and existing clients to understand their needs and recommend suitable products, improving customer satisfaction and retention Provided product consultation, including specifications, pricing, and usage, to support informed purchasing decisions Negotiated pricing, terms of sale, and service agreements with corporate clients, contributing to successful deal closures Prepared and processed sales orders, coordinating with warehouse teams to ensure accurate and timely fulfillment Conducted regular follow-ups with customers to maintain relationships, address concerns, and encourage repeat business Analyzed sales performance, prepared reports, and handled administrative tasks to support data-driven decision making Contributed to consistent sales performance through effective communication, relationship building, and closing strategies2015 - 2019 PLAZAKAMERA.COM / CV. MULTI USAHA SUKSES Sales Department as a Sales and Marketing Wholesaler / B2B ExperienceManaged incoming goods by checking and receiving inventory, ensuring accuracy between physical items and records Assisted in stock audits based on scheduled cycles, supporting inventory accuracy and control Organized warehouse layout and optimized space utilization to improve storage efficiency and workflow Maintained stock control and reconciled inventory data with the system, reducing discrepancies Prepared and coordinated equipment and orders for service technicians and sales teams, ensuring timely support for operations2011 - 2012 UD.PUJIARSO - AC DISTRIBUTION AND SERVICE Warehouse Depertment as a Warehouse AdministrationManaged daily cash transactions, including receiving payments (cash, checks, bank transfers), ensuring accuracy and proper documentation Prepared allowances and operational expenses for drivers delivering materials to project sites Maintained petty cash for factory operations, ensuring controlled usage and accurate tracking Prepared daily and periodic cash flow reports (incoming and outgoing) for head office review Calculated attendance and overtime payments for production staff and drivers, ensuring accurate payroll support Ensured accuracy and consistency in financial records, supporting smooth accounting and operational processes2009 - 2010 PT. MERAK JAYA BETON Accounting Department as a Chasier