OVERVIEWConnected, Efficient, IntegratedConnected, Efficient, IntegratedConnected, Efficient, Integrated WHAT IS iCOMS?HISTORY WHY CHANGE IS HAPPENING? A new system that replaces ICMS, also known as the Integrated Contribution Management System. It enhances the department’s contribution management capabilities by automating payment reconciliation from employers, agencies and the Federal Government. It also provides more efficient and reliable services to employers. 2009 2013 2025 2027 SPBK KWAP Integrated Accounting System Employer Outreach Programme ICMS Integrated Contribution Management System iCOMS Go-Live New Integrated Contribution Management System To improve contribution management efficiency through automated payment reconciliation To improve contribution management efficiency through automated payment reconciliation To introduce a new system that replaces ICMS To introduce a new system that replaces ICMS To deliver faster and more seamless services To deliver faster and more seamless services
CONTACT US: +603 2174 8187 icomspmo@kwap.gov.my SUMMARY PROGRAM JTP iCOMS Project is a Digital Transformation of contribution management aimed to enhance operational efficiency and seamless integration through a user-centric platform for employers and authorized partners. With an average readiness score of 93% recorded in the post-survey, the programme successfully achieved its intended objective. Balanced Execution vs. Adoption. The workstreams split is highly balanced between building the solution 57% and managing the transition/governance 43% THE FUTURE OF CONTRIBUTION MANAGEMENT SYSTEM AUTOMATON OF MANUAL PROCESS INTEGRATED PAYMENT SYSTEM IMPROVED DATA & DOC MANAGEMENT FUTURE-READY SCABILITY SASARAN GO-LIVEMengurangkan operasi manual dan meningkatkan kecekapan operasi carumanSeamlessly handles real-time payments and Collections activitiesIncrease in efficiency and speed of contribution data processingModular and flexible design for future enhancementThe official target for the system launch System Awareness Change Readiness PDPA Readiness98%69% +29% Employer awareness of KWAPʼs upcoming contribution system improved markedly following JTP engagement Employers demonstrated greater confidence and willingness to adopt the new system after JTP engagements Awareness of data protection obligations under PDPA 2010 rose significantly, indicating stronger compliancePrePost93%+7%86%PrePost+23% 88%65%PrePost