BROKER GUIDE Created on, June 25th, 2026
EASON HORTICULTURAL RESOURCES ◦ EHR has their own claims department formally known as the Complaints Department. The email is complaints@ehrnet.com and the main points of contact are Robin Richer and Linda Ledonne. ◦ All claims are labeled as complaints and are sent over via email. Most complaints only come with the form, so pictures must be requested to complete any claim. ◦ Lisa Ledonne and Robin appreciate effective communication even if it is a basic yes, no answer. All responses to Linda and Robin should include the complaints@ehrnet.com ◦ Most complaints only include the basic list of damaged or undelivered plants and never include attach fees, for example royalties or tariffs, etc. So, the total will be slightly more than what is listed on the form. ◦ A few customers of Eason’s are Amish and don’t always have the tools to take pictures of damaged goods; we still need these photos to process the claim. ◦ Orders for Eason come through as purchase orders. ◦ All purchases must go through Eason, so if a customer calls in and asks to place an order and they are in fact an Eason customer then you can direct them to call Eason to place the order. ◦ Most of Eason's orders go through B2B and the list gets updated at 12pm and 3pm so always constantly check it to make sure no orders are missed or left unaccounted for. ◦ Orders that come through for Eason are under the email faxing@ehrnet.com. any specifics can be sent to the appropriate salesmen. All salesmen are located within the order form, and their emails are the first initial of their first name and their entire last name. ◦ If something is unavailable once processed over from B2B, I acknowledge it so the representative can fix
BFG ◦ BFG has two primaries points of contact Jennifer Pilarczyk who is the PC sales coordinator and Allison Hollingsworth who is the PC connection operations manager. ◦ Jennifer Pilarczyk is the one who typically sends over most of the correspondents from claims to sales order. ◦ BFG sends over their orders labeled as Purchase orders. Now unless specified in the notes, you oversee the entering of the order. Within the order form, there is a PO# in the top right corner which needs to be entered in the specified PO box in picas. ◦ Claims are primarily sent over by Jennifer while Allison usually handles missing tags from orders. ◦ Claims are sent over by excel spreadsheet and is very clear and concise indication of the plants needed for the claim. Then followed by section that indicated whether the claim is preliminary, replacement or a credit. Below that, gives a description of what is wrong and again indicating what the customer wants. ◦ Pictures are usually attached to the email or within the excel sheet themselves but if you can’t find them, reach out to Jennifer and she is very quick at locating them and sending them over.
HARRIS SEEDS ◦ Harris Seeds ◦ Most of the correspondents come from Saint Guillen a plug and liner rep she handles most of the claims and orders. ◦ Orders are very easy to navigate Harris seeds, as they are all done through epicas. The only task you have is as follows. When an epicas order is entered, Saint will send you an email with the order and under it is an associated PO. Your job is to attach the given PO to the order and then acknowledge the order. ◦ Claims are often few and far between, ◦ Saint will send over the order form and a description of the problem that needs to be addressed. Usually, most claims from Saint are simple price adjustments. Saint is very good at sending all the information available at the present time.
JOE GIANNIO ◦ Joseph Giannino ◦ Joe has one other person who works with him Dawn Croft ◦ Dawn is a transplant from Griffin ◦ Joe Picks-up most of his orders, he and Dawn pick up every Tuesday at 11am ◦ He does have a few orders that pick up for themselves, his order notes will say customer pick up rather than "Joe pickup" ◦ He does have a few orders that will do on a truck, often they are plant and ship and Prefinished orders. ◦ Joe is easier to reach via phone rather than email because he takes call from the road. ◦ Joe does occasionally use old names for plants; he is generally ok if we book the item under the new name, just make sure you note the name change on the order. ◦ If you mess up just be honest, if you book the wrong crop on accident just tell him it was your mistake and he won't get upset ◦ If you forget to book something for him, just tell him you forgot, then try to resolve the situation and he will be understanding. ◦ Joe and Dawn are the best and will sometimes bring treats in for the team.
STEVE CALAUTTI ◦ Steve Calautti ◦ Steve will note the size pots he wants for the customer on his order and then you need to figure out how many they need ◦ If there is no note at the top, they don't need containers ◦ He will also note next to some items to alert that they do not want pots for that item ◦ If something is not available, send Steve and email with sub suggestions- He will ask so just send them when you are letting him know something was not available ◦ Steve is a one man show but does partner with Joe and Dawn for certain things. ◦ Steve will occasionally request a dropped or renamed item; he is generally ok if you sub the item out, just make sure you tell him you have done it or send him an email with the sub/ renames. ◦ During peak season I usually email Steve but we do talk about once a month for check ins. ◦ Steve will combine his orders to get better freight rates, he usually does this by calling you to see what he has shipping out. ◦ Steve is a great guy and wicked funny