December Newsletter - Flipbook

Ram CareRam CareAs the vibrant warmth of December envelops us and the year draws to its meaningful close, all of us at Ram Care extend our warmest and most heartfelt wishes for a truly Merry Christmas to our cherished clients, dedicated care recipients, families, and esteemed partners. This festive season offers a wonderful opportunity to pause, reflect, and celebrate the deep connections, compassion, and shared milestones that have defined our journey together over the past year. As an organization dedicated to providing premium aged and disability care, our daily mission is grounded in dignity, respect, and unwavering community support—values that shine brightest during this time of year. Whether you are gathering around the family table for a sun- drenched summer Christmas, sharing traditional holiday feasts, or reflecting quietly on cherished memories, we hope your days are filled with profound peace, boundless joy, and radiant happiness. Whether you are prepping for festive family gatherings, wrapping up final year-end goals, or simply enjoying a well-earned moment of rest, the entire team at Ram Care wishes you and your loved ones a wonderfully Merry Christmas filled with peace, joy, and plenty of festive cheer. Happy Holidays! DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareYour Care Your WayYour Care Your WayAnnouncements & Updates General Inquiry info@ramcare.com.au 1300 119 806 Accounts Inquiry accounts@ramcare.com.au 07 3519 4662 Service and Roster Inquiry roster@ramcare.com.au 07 3519 4662 Complaints & Compliments manager@ramcare.com.au 07 3519 4662 Others admin@ramcare.com.au 07 3519 4662 General Inquiry info@ramcare.com.au 1300 119 806 Accounts Inquiry accounts@ramcare.com.au 07 3519 4662 Service and Roster Inquiry roster@ramcare.com.au 07 3519 4662 Complaints & Compliments manager@ramcare.com.au 07 3519 4662 Others admin@ramcare.com.au 07 3519 4662 In our commitment to providing you with premium service, we offer a 2 hours response time for general inquiries. Any roster changes will be actioned during office hours, with a minimum of 24-hour notice needed. If you require staff in the next 24 hours without prior notice, only urgent requests will be accommodated. Cancellations with less than 4 hours notice will incur a cancellation fee. except for emergency service cancellation. Office Hours Monday - Friday | 8:30am - 4:30pm (closed public holidays) Office Hours Monday - Friday | 8:30am - 4:30pm (closed public holidays) DECEMBER 2026, NEWSLETTER

Ram CareRam CareRam Care Head Office Christmas Closure 2026–2027 As the festive season approaches, we would like to take this opportunity to remind you of the upcoming closure of the Ram Care Head Office. We appreciate your ongoing support and understanding during this time and want to ensure you are well-informed of the important dates. Please note the following dates: Closing Date: Monday, 21 December 2026 Reopening Date: Monday, 4 January 2027 Please be advised that the Head Office will be closed from 21 December 2026 to 3 January 2027 inclusive. During this closure period, our dedicated on-call team will remain available to assist with any urgent matters that may arise. For immediate assistance, please contact us on 1300 119 806. Kindly leave a detailed voicemail, and a member of our team will respond as soon as possible. Alternatively, you may contact us via email: Care Management Enquiries: admin@ramcare.com.au Scheduling and Rostering: roster@ramcare.com.au We encourage everyone to plan ahead and ensure that any essential arrangements or enquiries are addressed before the closure period. Our team remains committed to providing you with the highest level of care and support, even throughout the festive season. As we approach the end of 2026, we would like to express our heartfelt gratitude for your continued partnership, trust and support throughout the year. It has been a pleasure working with you, and we look forward to continuing our journey together in 2027. From all of us at Ram Care, we wish you and your loved ones a safe, happy and joyful Christmas and a wonderful New Year! Thank you for your understanding and continued support. Ram Care Head Office Christmas Closure 2026–2027Ram Care Head Office Christmas Closure 2026–2027 DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareReimbursement Requests, Monthly Statements and Support Services Reimbursement Requests and Invoice Enquiries Please email all receipts, tax invoices and reimbursement requests to our Accounts Team. If you require an itemised invoice, a breakdown of charges or have any questions about your statement, please contact: Email: accounts@ramcare.com.au Our Accounts Team will be happy to assist you with your enquiries. Monthly Statements Ram Care provides monthly statements to help you keep track of your Support at Home funding and expenses. Your monthly statement includes: Services provided and their associated charges. Government funding available and participant contributions. Payments and contributions received. Adjustments or refunds, where applicable. Your remaining available funds and budget balance. Monthly statements are provided in two formats: Email: Sent electronically to participants who have provided us with an email address. Hard Copy: Printed statements are posted to participants by mail. If you have questions about your statement or need help understanding your budget, please contact our Accounts Team or speak with your designated Care Partner. Independent Aged Care Advocacy Support If you have questions or concerns about your aged care services, including Support at Home costs, fees or contributions, you can speak with an independent aged care advocate. The Older Persons Advocacy Network (OPAN) provides free, confidential and independent advocacy services. An advocate can help you understand your rights, discuss concerns and access support with your aged care services. Reimbursement Requests, Monthly Statements and Support ServicesReimbursement Requests, Monthly Statements and Support Services DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareAged Care Advocacy Line: 1800 700 600 Operating Hours: Monday to Friday: 8:00 am – 8:00 pm Saturday: 10:00 am – 4:00 pm Website: www.opan.org.au An advocate can connect you with a local advocacy organisation in your state or territory. Language and Interpreting Assistance If you need help understanding your statement or communicating in English, you can access the Australian Government's Translating and Interpreting Service (TIS National). You can request a telephone interpreter in your preferred language. Telephone: 131 450 Availability: 24 hours a day, 7 days a week. Most interpreting services are free for people who need an interpreter. Standard telephone call charges may apply. Website: www.tisnational.gov.au Alternatively, you can speak with your designated Ram Care Care Partner, who will be happy to assist you or direct you to the appropriate team. DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareSupport at Home Program – Ram Care Purpose To ensure the safety, quality and appropriateness of care and services delivered to Support at Home participants, all third-party service providers engaged by Ram Care must undergo a verification and compliance assessment before commencing services. This process supports Ram Care's obligations under the Aged Care Act 2024 (Cth), the Aged Care Rules 2025, the strengthened Aged Care Quality Standards, the Aged Care Code of Conduct and other applicable legislation and regulatory requirements. Under the new aged care regulatory framework, third-party organisations delivering government-funded aged care services on behalf of Ram Care may be classified as Associated Providers. Ram Care remains accountable for ensuring that services delivered through associated providers meet the required standards of safety, quality and participant protection. Why Verification Is Important The verification process helps Ram Care to: Confirm that third-party providers meet relevant legal and regulatory requirements. Protect participants' safety, dignity, rights and wellbeing. Ensure providers and their workers have appropriate qualifications, skills and experience. Maintain accountability and transparency in service delivery. Identify and manage potential risks associated with outsourced services. Ensure appropriate insurance and workplace protections are in place. Maintain effective oversight of associated providers and their workers. Verification Documentation Requirements All third-party service providers must supply the relevant documentation before commencing services. DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way Third-Party Service Provider Verification and Compliance RequirementsThird-Party Service Provider Verification and Compliance RequirementsThird-Party Service Provider Verification and Compliance Requirements

Ram CareRam CarePolice Check and Worker Screening Police certificates must be no older than three years. An eligible NDIS Worker Screening Clearance may be accepted instead of a police certificate. Relevant statutory declarations must be obtained where required under aged care worker screening rules. Screening requirements apply to workers engaged through associated providers who deliver funded aged care services. Ram Care must maintain appropriate screening records and monitor changes to screening status. The Aged Care Quality and Safety Commission's banning order register must be checked where applicable. Public Liability and Professional Indemnity Insurance Current Public Liability Insurance, with a minimum coverage of $20 million as Ram Care's internal contractual requirement. Professional Indemnity Insurance where relevant to the nature of services provided, particularly clinical, nursing and allied health services. Certificates of Currency must be provided and kept up to date. Workers Compensation Insurance Evidence of Workers Compensation Insurance must be provided where applicable. Contractors employing staff must demonstrate compliance with the relevant state or territory workers compensation legislation. Sole traders and independent contractors must confirm their applicable insurance and workplace arrangements. Qualifications, Credentials and Professional Registration Relevant qualifications and certifications must be provided. Examples include Certificate III in Individual Support, Bachelor of Nursing or equivalent qualifications. Current AHPRA registration must be verified for registered nurses and other regulated health professionals where applicable. Relevant licences, professional memberships and other regulatory registrations must be checked where required. Providers must demonstrate that their workers have the appropriate skills, training and experience to deliver the services safely. DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareBusiness Registration and Licensing Valid Australian Business Number (ABN). Business registration details, where applicable. Relevant trade licences, permits and professional registrations. Any additional regulatory approvals required for the services being delivered. Service Quality, Safety and Compliance Where relevant to the services provided, third-party providers must demonstrate that they have: Appropriate workplace health and safety procedures. Infection prevention and control procedures. Incident reporting and escalation procedures. Complaints management processes. Privacy and confidentiality policies. Risk management and emergency response procedures. Appropriate staff training and competency assessments. Associated Provider Agreements and Responsibilities Before commencing services, associated providers must enter into an appropriate written agreement with Ram Care. The agreement should clearly outline: Scope of services and responsibilities. Service delivery and quality expectations. Participant rights, dignity and choice. Pricing, invoicing and payment arrangements. Worker screening and documentation requirements. Incident reporting and complaints escalation. Privacy and confidentiality obligations. Requirements for subcontracting and engaging additional workers. Ram Care's right to conduct compliance reviews and request supporting documentation. Suspension or termination arrangements for non-compliance. Ram Care remains responsible for monitoring the quality and safety of services delivered by associated providers and ensuring applicable regulatory obligations are met. DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareOngoing Verification and Review To maintain compliance and protect participants, Ram Care will undertake: Initial verification before services commence. Annual compliance reviews as an internal Ram Care requirement. Verification of updated Certificates of Currency before expiry. Monitoring of police checks, worker screening clearances and professional registrations. Periodic reviews of provider performance and service quality. Additional reviews following incidents, complaints, identified risks or regulatory changes. All verification documents and compliance records must be securely maintained and accessible for audit and regulatory purposes. Non-Compliance and Corrective Action Failure to provide current and valid documentation, maintain required qualifications or meet contractual and regulatory obligations may result in: Suspension of new service allocations. Requests for corrective action or updated documentation. Temporary suspension of service delivery where safety or compliance is at risk. Termination of the service provider agreement where appropriate. Any action must consider participant safety, continuity of care and Ram Care's regulatory responsibilities. Further Information and Regulatory References For further information, refer to: Aged Care Act 2024 (Cth). Aged Care Rules 2025. Strengthened Aged Care Quality Standards. Aged Care Code of Conduct. Aged Care Quality and Safety Commission guidance on Associated Providers. Australian Government Aged Care Worker Screening Requirements. Regulatory websites: https://www.legislation.gov.au https://www.agedcarequality.gov.au https://www.health.gov.au DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareAdditional Mandatory Compliance Requirements Verification and Approval Before Commencement No third-party service provider may commence delivering services to Ram Care participants until all required verification documents have been received, checked and formally approved by Ram Care. All providers must receive confirmation of approval before any service allocation or commencement of work. Incomplete, expired or outstanding documentation must be resolved before approval is granted. Document Validity, Expiry Monitoring and Renewal Reminders All submitted documents must clearly display their issue date, expiry date or validity period, where applicable. Ram Care must maintain an up-to-date Third-Party Provider Compliance Register recording document dates, expiry dates and renewal requirements. Providers must be notified in advance when documents are approaching their expiry dates. Updated documents must be requested and received before the existing documents expire. Regular follow-up reminders must be issued to providers with outstanding or overdue documentation. Providers are responsible for ensuring their documentation remains current throughout their engagement with Ram Care. Any expired or invalid documentation must be escalated for review, with appropriate action taken to prevent non-compliant service delivery. Ongoing Compliance Monitoring Ram Care must conduct regular checks to ensure all third-party providers maintain current documentation and continue meeting their compliance obligations. This includes monitoring insurance certificates, worker screening clearances, professional registrations, qualifications and relevant licences. DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareManagement Structure Overview Understanding Your Support at Home Management Options Whether you are new to Ram Care or an existing participant who has recently transitioned to a different management structure, we would like to help you understand how your Support at Home funding and services are managed. Ram Care offers three management options, giving you greater flexibility, choice and control over how your care and support services are organised. Self-Managed (10% Care Management Fee) You have full control over your care funds and support arrangements. No additional management fee. You choose and organise your own care workers and service providers. You manage and pay your care, support and service invoices directly. Ram Care reimburses you for eligible expenses in accordance with program requirements. Our team remains available to provide assistance and guidance when needed. With no additional management fee or invoice markup, more of your funding can go towards your care and support. Partially Managed (10% Care Management Fee) You maintain independence and choice while receiving administrative support from Ram Care. You choose your own care workers and service providers. You can negotiate rates directly with your carers, allied health providers, gardeners and other service providers. Ram Care provides assistance and support where needed. We process and manage your invoices on your behalf. A 10% care management fee applies to this arrangement. Fully Managed (10% Care Management Fee) Ram Care takes care of the coordination and organisation of your services, giving you greater peace of mind. We coordinate your care and support services based on your assessed needs and care plan. We arrange and manage care workers, allied health services, equipment and other approved service providers. DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Ram CareRam CareDECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way Our team manages the administration and coordination of your services. Our applicable service rates are charged for the services provided. A 10% care management fee applies to this arrangement. Need Help Understanding Your Management Option? If you are unsure which management structure you are currently under, or would like to discuss changing your management arrangement, please contact your Ram Care Care Partner. Our team is here to help you understand your options and ensure your care arrangements continue to meet your needs. Fees / Price List The prices on our website show the current service fees for fully managed clients. Actual fees may differ if third-party providers are involved. We will always let you know about any changes, and any updates to our fees will be reflected in a new agreement. Self managed service fees is calculated off an average most of our self managed/partially managed clients get charged. Third-Party Contractor Sourcing: Differences Between Self-Managed and Partially Managed Services Self-Managed You are responsible for sourcing your care workers. You are responsible for sourcing your allied health professionals. You pay these providers directly and seek reimbursement. We conduct the verification process. Issues such as staffing shortages, cancellations, or no-shows are between you and the third-party provider. Any major incidents must be reported to us. We will lodge any Serious Incident Reports (SIRs). Partially Managed You are responsible for sourcing your care workers. We can assist with sourcing your allied health professionals. We pay their invoices, subject to a 10% administration fee. We conduct the verification process. Issues such as staffing shortages, cancellations, or no-shows are between you and the third-party provider. Any major incidents must be reported to us. We will lodge any Serious Incident Reports (SIRs).

Ram CareRam CareDECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way ROSTER Please be advised that Ram Care operates under a 24-hour cancellation policy for all scheduled services. To make changes or cancel a scheduled service, please contact us through: 📞 1300 119 806 📧 roster@ramcare.com.au URGENT SERVICE REQUESTS Urgent service requests may include: Requiring assistance with emergency medical appointments. Requiring assistance with essential personal care needs. Requiring assistance with essential daily living activities, such as meals, medication or groceries. For urgent service requests, please email roster@ramcare.com.au or contact our office on 1300 119 806.

Ram CareRam CareChristmas Eve (Part Day) 24 December 2026 (after 6:00 pm) Christmas Day Friday, 25 December 2026 New Year's Day Friday, 1 January 2027 DECEMBER 2026, NEWSLETTER UPCOMING PUBLIC HOLIDAYS – 2026/2027 Boxing Day Saturday, 26 December 2026 Additional Boxing Day Public Holiday Monday, 28 December 2026 Australia Day Tuesday, 26 January 2027 Please contact your designated Care Partner before these dates if you have any questions, concerns or services you would like to discuss. PUBLIC HOLIDAY SERVICE ARRANGEMENTS Please note that during public holidays, all scheduled shifts will be cancelled, except for essential services, which will continue to be maintained unless advised otherwise. We encourage you to plan ahead and discuss any essential support requirements with your Care Partner before the holiday period. Thank you for your understanding and cooperation. UPCOMING PUBLIC HOLIDAYS – 2026/2027UPCOMING PUBLIC HOLIDAYS – 2026/2027Your Care Your WayYour Care Your Way

At Ram Care, hearing directly from our clients, families, and community members is central to how we continuously refine and elevate our services. We value your voice and actively encourage your feedback, suggestions, and formal complaints so that we can ensure our care consistently meets your expectations and standards. If you have a comment, a compliment, or a concern you would like to bring to our attention, please feel free to reach out to our team using any of the contact options below: We take all feedback seriously and are dedicated to addressing your input promptly, respectfully, and thoroughly to better serve you and your loved ones. DECEMBER 2026, NEWSLETTER By Phone: Connect directly with a member of our team by calling (07) 3519 4662. By Email: Send your detailed feedback or inquiries via email to manager@ramcare.com.au. By Mail: Send formal written correspondence to our post office box at: PO BOX 295, Springwood QLD 4127Ram CareRam CareYour Care Your WayYour Care Your Way

Ram CareRam CareTuesday Wednesday Thursday 1 09:30 Exercise 10:00 Morning Tea 10:30 Games 12:00 Lunch 12:30 Bingo 13:15 Afternoon Tea 2 09:30 Exercise 10:00 Morning Tea 10:30 Art & Craft 12:00 Lunch 12:30 Colouring 13:15 Afternoon Tea 3 09:30 Exercise 10:00 Morning Tea 10:30 Games 12:00 Lunch 12:30 Bingo 13:15 Afternoon Tea 8 09:30 Exercise 10:00 Morning Tea 10:30 Art & Craft 12:00 Lunch 12:30 Colouring 13:15 Afternoon Tea 9 EXCURSION - $224 Redlands IndigiScapes Centre Lunch – Capalaba Tavern 10 09:30 Exercise 10:00 Morning Tea 10:30 Art & Craft 12:00 Lunch 12:30 Colouring 13:15 Afternoon Tea 15 09:30 Exercise 10:00 Morning Tea 10:30 Art & Craft 12:00 Lunch 12:30 Bingo 13:15 Afternoon Tea 16 09:30 Exercise 10:00 Morning Tea 10:30 Games 12:00 Lunch 12:30 Bingo 13:15 Afternoon Tea 17 EXCURSION - $224 Lions Park Lunch – Jacobs Well Hotel 22 Respite Closed 23 Respite Closed 24 Respite Closed 29 Respite Closed 30 Respite Closed 31 Respite Closed DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way Contact Number: 07 3519 4662 | Email: respite@ramcare.com.au Address: 34 Fitzgerald Avenue, Springwood

Ram CareRam CareDECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way CANCELLATION POLICY Please let us know at least 24 hours in advance if you cannot attend. Cancellations with less than 24 hours’ notice may incur a 50% fee to cover staffing and catering. 3 December – $224 – Logan Village Museum 5 December – $224 – Lord Mayor‘s Senior Christmas Party – Brisbane City Hall 9 December – $224 – Barefoot Bowls Enjoy a refreshing outdoor exercise activity followed by a lovely social lunch. 11 December – $224 – 10 Pin Bowling Have fun bowling indoors at Logan Central, followed by a relaxing lunch at Thai Daisy Hill. (This event will go ahead rain or shine!) 17 December – $224 – Mount Gravatt Lookout 18 December – $224 – Christmas Lunch at Springwood Hotel Join us in celebrating the festive season with a cheerful Christmas Lunch, great food, and joyful company! 19 December – $224 – Polish Christmas ALL PRICES INCLUDE ENTRY FEES AND TRANSPORT. THESE ARE COVERED BY YOUR HCP OR CHSP FUNDING, WITH A $12.50 CONTRIBUTION FEE. NOTE: EXCURSIONS ARE WEATHER-DEPENDENT. IF IT’S TOO COLD OR RAINY, WE MAY NEED TO CANCEL OR RESCHEDULE FOR SAFETY. Closing Date: Monday, 22 December 2025 Reopening Date: Monday, 5 January 2026 TRANSPORTATION POLICY & THE CANCELLATION POLICY Free within 10 km of the centre 10–20 km: $8 one way Over 20 km: $8 + $1 per km (Transport is subject to staff availability. If fully booked, a Cabcharge Card can be arranged and covered by your package.) If you have questions, concerns, or need help reviewing your budget, contact the Ram Care Head Office at 1300 119 806 or email us on respite@ramcare.com.au RESPITE CENTRE CLOSURE DATES

Ram CareRam CareDECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way Join us for vibrant, multicultural experiences each week: Tuesday: General Community Day Wednesday: Fijian-Indian Day Thursday: Myanmar Community Day Friday: Polish Community Day We welcome everyone to join any day you’d like—Ram Care Respite is all about celebrating diversity and inclusion WEEKLY CULTURAL DAYS EXCURSION REMINDERS Wear comfy shoes For outdoor, don’t forget sunglasses & a hat

Ram CareRam Care250 g plain sweet biscuits (like Arnott’s Marie), crushed finely 200 g white chocolate, melted 395 g tin sweetened condensed milk 1 cup (90 g) desiccated coconut, plus extra for rolling ½ cup (75 g) mixed dried fruit or cranberries, finely chopped ¼ cup (60 mL) dark or white rum (or use orange juice for alcohol-free) 1 tsp vanilla extract ¼ tsp ground nutmeg (optional) Prepare the mixture: In a large bowl, combine crushed biscuits, coconut, dried fruit and nutmeg. Stir in condensed milk, melted white chocolate, rum and vanilla. Mix until evenly combined — the mixture should be sticky but firm enough to roll. If too soft, refrigerate for 15–20 minutes before shaping. Shape the balls: Roll tablespoons of mixture into smooth balls using slightly damp hands. Roll each ball in extra desiccated coconut until fully coated. Chill and set: Place the rum balls on a lined tray and refrigerate for at least 2 hours, or until firm. To serve: Arrange on a festive platter or gift box, dust lightly with icing sugar for that “snowy” Christmas look, and enjoy chilled!Your Care Your WayYour Care Your Way DECEMBER 2026, NEWSLETTER

Ram CareRam CareSTARTSTARTSTARTFINISHFINISHFINISHChristmas Helper MazeChristmas Helper MazeChristmas Helper MazeHELP MRS. CLAUS FIND THE MISSING JINGLE BELL!HELP MRS. CLAUS FIND THE MISSING JINGLE BELL!HELP MRS. CLAUS FIND THE MISSING JINGLE BELL!INSTRUCTIONS: Starting at “START”, find a continuous path through the maze without crossing any walls. End at the Jingle BELL. Use a light pen or your finger. Good luck, and have a Merry Christmas!DECEMBER 2026, NEWSLETTERYour Care Your WayYour Care Your Way

Dear [Client / Family Member], At Ram Care, we believe that caring for your loved ones is more than a service—our family caring for yours... to us, it's personal. With recent Australian Aged Care policy updates underway, we are here to guide you through every step, ensuring you receive maximum support, transparency, and high-quality care tailored to your lifestyle. Understanding the New Support at Home Program Under the latest Australian Aged Care reforms, the Support at Home program has replaced traditional Home Care Packages and Short-Term Restorative Care. We want to make sure your transition is seamless and beneficial. Maximize Your Funding with Self-Managed Care: With Ram Care’s Self- Managed Home Care Options, you pay no exit fees, no daily fees, and no admin fees. This means more of your funding goes directly toward what matters most—giving you significantly more care hours compared to standard provider setups. Direct Access & Dedicated Case Management: Say goodbye to long wait times and anonymous call centers. Under our One Point of Contact policy, you have direct access to your dedicated Case Coordinator alongside consistent, familiar care workers who know you and your routine. Your Full-Service "One-Stop Shop" Care Support The Support at Home program covers three core areas, and Ram Care has you completely covered across all of them: Everyday Living: Assistance with Domestic Cleaning and Garden Maintenance. Independence Support: Dedicated Personal Care, Transportation, Day Respite, and Social Support. Clinical Care: Professional support from Registered Nurses and specialized Dementia Support teams. DECEMBER 2026, NEWSLETTER Your Care Your WayYour Care Your Way Ram CareRam Care

Your Care Your WayYour Care Your Way Ram CareRam Care Dear Valued Participant, At Ram Care, we are committed to making your care experience more transparent, accessible, and convenient. We are pleased to introduce SITA, our customised client portal designed to help you stay informed and connected with your services. SITA stands for Support, Information, Transparency, and Accessibility, providing secure access to important details about your care whenever you need them. What's New? Through SITA, you will be able to access a range of information relating to your services, including: Your personalised Care Plan Fortnightly budget statements Statements and invoices Available budget and updated funding balances Roster schedules and upcoming services Invoice and payment statuses Secure messaging with your Care Partner Important updates and notifications Additional features that will be introduced over time Designed with simplicity and ease of use in mind, SITA gives you and your loved ones greater visibility over the supports you receive. Whether you want to review your funding, check scheduled services, or communicate directly with your Care Partner, everything is available in one secure location. Getting Started: Visit app.ramcare.com.au You will be directed to a secure login page. Enter your email address and password. Select "Sign In". Once logged in, you can explore the available features and access information relating to your care. Why Use SITA? ✔ Available 24/7 View your information 24 hours a day, wherever you are. ✔ Greater Visibility Monitor your services, budgets, and funding balances with confidence. ✔Secure and Reliable Your personal information is protected through a safe online platform.. ✔ Convenient Access View important documents and updates quickly and easily, all in one place. ✔ Stay Connected Communicate directly with your Care Partner and receive important notifications. A Portal That Continues to Grow - SITA is currently in its trial phase and remains under active development. From time to time, maintenance and updates may be carried out to enhance performance and introduce new capabilities. We appreciate your patience and understanding as we continue to refine the platform. Our team is available to assist you with setting up and navigating the portal, helping you feel confident every step of the way. If you would like further information or require assistance, please contact your designated Care Partner. We are excited to provide this new service and look forward to continuing to enhance SITA, delivering an experience that is simple, convenient, and centred around your needs. Thank you for being part of the Ram Care family.Enter your emailPasswordEnter your passwordForgot PaBecome ContracExternal CareVersioEmailSign In DECEMBER 2026, NEWSLETTER