NEWSLETTERWho starred as an extra in the Sci-fi Netflix series ‘3 Body Problem’? Guess who?Last edition’s Wicked answer was... Ryan Spencer! Wellbeing Key dates This month is Dry January and Veganuary! Keep an eye on our internal Facebook page for tips on taking part in Dry January, along with some vegan recipes for you to try at home. To start off the month, we asked for your New Year goals for 2026 — thanks for sharing such great goals. Let’s make them happen!STEP CHANGE OUTSOURCING INTROEDITION 4 | 14 JAN 2026 Last Week’s TOP CONvertors Promotions UpdatesNext Bonus Pay - 30 Janth Next Pay Day - 6 FebthDownload our EAP app for great health and wellbeing resources!Read on for key updates, reminders coming up in January and the latest news from across SCO. Keep an eye out for a new edition every three weeks. Rhys Lee Kevin Siu Lauren HicksHarry Davies - Sales Exec to BDM Andrea Woods - Sales Exec to BDM Meshell Yeboah - BDM L1 - L2Today marks the first session of our Covering Team Leader (CTL) course, which will run across four sessions and be completed by the end of February. It’s a great development opportunity — congratulations to everyone taking part! If you’re keen to join the next CTL course, please familiarise yourself with the eligibility criteria on the intranet under ‘Career Pathways’. Thank you to everyone who completed the recent eNPS survey. Your feedback is incredibly valuable in helping us build a stronger workplace culture and improve the employee experience. We’ll be sharing the results and next steps with you soon. To support with career development, we currently have new internal opportunities available, including Internal Recruiter roles, Customer Experience Exec and Dialler Manager. Applications close on 23rd Jan — please visit the intranet for more information if you’d like to apply. CTL Course Start Date - 14 Janth Kadeeza Boksh, RCW, 41% Amaan Nisar, AOT, 32% Samuel Phelan, Churn, 32% Theo Boakye, Pilot, 31% Andrea Woods, LCR, 29% Usamah Shakil, Trigger, 16% Lewis D-R, Legacy, 10% Gracjan Drak, Reg, 6% Nathan Medelsohn, TDS, 5% Charles Rowe, Home, 2%bY campaign“To become more self disciplined and focus more on my hobbies” “To spread love, happiness and prosperity!”
NEWSLETTER Guess who played a part in bringing the Wicked movie set to life? Guess who?Last edition’s martial artist was ... Chinye Okonta! WellbeingSTEP CHANGE OUTSOURCING INTRO Key datesEDITION 3 | 17 DEC 25 Last Week’s TOP CONvertors Promotions Updates Christmas Party - 20th DecDownload our EAP app for great health and wellbeing resources! Our Christmas party is this Saturday! For those who are attending - all the info is on the intranet homepage. Remember your ID! And if you are leaving your car at the office overnight, remember to bring your ID pass to let you in and out the security gate.Read on for key updates, reminders coming up in December and the latest news from across SCO. Keep an eye out for a new edition every three weeks.Andrew ObradovicRyan SpencerEllie M-C Next month we have Dry January and Veganuary coming up! Keep an eye on our internal Facebook page for tips on taking part in Dry January, along with some vegan recipes for you to try at home. Tilly Jones - TL to Training Exec Charles Black - TL to Training Exec Kamal Mitchell - Sales Exec to TL Ryan Spencer - Sales Exec to TL Kodi Goult - Sales Exec to TL Kevin Siu - Sales Exec to BDM A huge thank you to everyone who contributed towards our Christmas food drive, supporting Feed Up Warm Up. We collected an amazing amount of donations and helped bring a little extra comfort to those who need it most this month. Kieran Lawrence - TL to Ops Manager Every year, we run an eNPS survey to better understand employee engagement. It’s a simple and efficient way for our team to share how they’re feeling at work. These insights help us build a stronger workplace culture and create a more positive employee experience. Our eNPS survey will launch next week via the intranet, we encourage everyone to participate and complete the survey - it only takes a few minutes! Business is closed on: Christmas Day 25 Dec, Boxing Day 26 Dec, th th New Years Day 1 Janst Next Bonus Pay - 24th Dec Our Monthly Social Incentive winners delivered some fantastic results over November! Newly Enabled taking the top spot at 155% over target, celebrating with a meal at Miller & Carter. Home achieved 123% over target and enjoyed a competitive night at Hollywood bowl. Both HCR and Churn Propensity reaching 119% and earning well-deserved team lunches! Next Pay Day - 7 Janth A huge congratulations to those who have progressed internally! Anesa Howard, LCR 37.57% Emily Pedder, HCR 34.62% Ansu Koroma, RTL BB 28.22% Thomas Jefferys, FFNE 25.00% Theo Boakye, Pilot 25.19% Andrew Obradovic, Churn 20.39% William Evans, Trigger 18.06% Lewis D-R, Legacy 10.70% Vishal Jasra, Regional 10.04% Charles Rowe, Home 8.97%
NEWSLETTERWho do you think is trained in the martial arts Judo and Aikido? Guess who?Last edition’s dancer was ... Marcel Adams! WellbeingSTEP CHANGE OUTSOURCING INTRO Key datesEDITION 2 | 26 NOV 25 Last Week’s TOP CONvertors Promotions Updates Flu Jab Day - 26 Novth Next Bonus Pay - 28 Novth Next Pay Day - 5 DecthChristmas Party - 20 Decth Charity Feed Up Warm Up - 8 Dec th Christmas Jumper Day - 11th DecDownload our EAP app for great health and wellbeing resources!Limited spaces left for the Christmas Party, 20th December, sign up now! (sign up form on the intranet)Read on for key updates, reminders coming up in December and the latest news from across SCO. Keep an eye out for a new edition every three weeks. Last week we recognised International Men’s Day, by donating to a charity chosen by you - Prostate Cancer UK. Thank you to all who voted.Chloe MikhailitchenkoAlisha YousafChinye Okonta As we have done previously, we will start our donations for Feed Up Warm Up this week. Please keep an eye out on the intranet for items they are asking for and please donate any goods to your Team Leader’s box.Thank you for completing the Christmas Eve Hours Change. We are currently formalising the information and will issue this by the end of the week.Our EE Pilot Churn Propensity campaign will be launching into a fully fledged campaign. Shoutout to the team for doing a fantastic job! It’s the last week of November, keep pushing to win the monthly social incentive for your team.Black Friday is nearly here and continues to be the biggest event of the retail year. EE teams - check your offers as some Black Friday Offers have already started. Big bonuses are up for grabs!Let’s bring some festive cheer to the office! Christmas Jumper Day is on 11th December.Umer Mahmood, AOT, 28% Shurmie Begum, RCW, 32% Annaliese Pendrous, LCR, 24% Oliver Maw, Pilot, 24%, Demi Teggart, Newly, 24% Nathan Mendelsohn, TDS, 5% Lauren Hicks, Home, 3% Frank Olisadun, from L1 - L2Frank Olisadun said: “I’ve progressed further than I thought I would and that’s what motivates me to carry on”
NEWSLETTER WellbeingSTEP CHANGE OUTSOURCING INTRO Key datesEDITION 1 | 5 NOV 25 Last Week’s TOP CONvertors Promotions Updates Guess who?Molly Frost, from L0-L2 Meshell Yeboah, from L0-L1Meshell Yeboah said: ‘Looking forward to progressing further and further’Who is a 7 time World Champ Dancer? Paul Bautista-Marquez, TDS, 4% Charles Rowe, Home, 3% Next Pay Day - 7 Novth Next Bonus Pay - 28 NovthFlu Jab Day - 26 Novth Christmas Party - 20 Decth Charity Movember - Nov International Men’s Day - 19 NovthDownload our EAP app for great health and wellbeing resources! Say hello to The Offer Hub! Our new outbound campaign, managed by Kieran Lawrence, helps customers connect with trusted partners in insurance, energy, and lifestyle — doing the hard work so they don’t have to. More comms on this to follow. Congratulations to the latest winners of the Monthly Social Incentive, NEFF, who celebrated last month with a bowling event.Limited spaces left for the Christmas Party, 20th December, sign up now! (sign up form on the intranet) It’s the start of a new month and the launch of our new internal newsletter! Read on for key updates, reminders and the latest news from across SCO. Keep an eye out for a new edition every three weeks. This month we recognise International Men’s Day, celebrated worldwide on the 19 November. We’ll soon be asking you to vote for the men’s charity you’d like us to make a donation to. th As it’s International Stress Awareness Week, head over to our internal FB page for some of our top stress management tips directly from the EAP app.We’re excited to welcome 27 new EE agents joining SCO — a huge welcome to everyone starting their journey with us!Umer Mahmood, AOT, 32% Anesa Howard, LCR, 32% Ibrahim Ahmed, RCW, 30% Jake Hadley, Pilot, 28%, Ngaio Rowe, Newly, 28% We have expanded our partnership with TDS— in addition to Outbound dialling, we now support an Inbound campaign, both led by Tilly Jones.Marcel AdamsAlfie HarrisAaliyah Annis