FAQ 2027 OE (linked on Rezhub)

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Open Enrollment 2027 – Frequently Asked Questions Table of Contents Key Information ............................................................................................................................................. 2 Medical ......................................................................................................................................................... 3 HRA (GLP-1 Medications) ............................................................................................................................... 5 Flexible Spending Accounts ............................................................................................................................ 7 Health Savings Accounts ................................................................................................................................ 8 Life Insurance & Disability Benefits ................................................................................................................. 8 Commuter Parking & Transit Benefits ............................................................................................................. 9 401(k) Retirement Plan .................................................................................................................................. 9 Employee Assistance Program ...................................................................................................................... 10 Health Advocate Program ............................................................................................................................ 10 New Hires and Life events during Open Enrollment ....................................................................................... 10 Workday – Completing Your Open Enrollment .............................................................................................. 10 Additional Common Questions ..................................................................................................................... 15

2 Key Information 1. When is open enrollment? Open enrollment will take place Oct. 19th – Nov.6th for a January 1, 2027, effective date. All full-time, benefit-eligible employees need to log into Workday on or before November 6th to re-elect benefits for 2027. 2. How do I enroll? Open enrollment will take place in the Workday system. Enrollment is fast, easy, and accessible through Single Sign On (SSO) or through the Workday App. Be sure to be logged in to the corporate network or VPN. You can also use the Workday app on your phone or tablet. • All full-time, benefit-eligible employees are required to enroll during Open Enrollment in Workday Oct 19th – Nov 6th. • Current benefit elections will not roll over to the 2027 plan year, except for Basic Life, Voluntary Life, and Short/Long Term Disability. • For additional assistance with completing your enrollment, contact the Employee Benefit Center at 800-307- 0230 or employeebenefits@bakertilly.com. • If you miss the open enrollment window, you will not be able to make changes until the 2027 open enrollment period, unless you have a qualifying life event. If you have any questions or need assistance, please contact the Benefits Team at benefits@newrez.com 3. Key Changes for 2027 • Exciting New Benefit Enhancements ▪ Increasing Speech Therapy from 20 visits to 30 annual visits ▪ Adding Teladoc Cardiometabolic Program for prediabetes and weight management support ▪ Adding SWORD Pelvic Floor Therapy ▪ Adding a Vision Buy Up plan • Plan Changes ▪ The Core PPO Medical Plan is being replaced by the Coupe Medical Plan ▪ Medical premiums will increase approximately 2% to 4%, depending on the plan ▪ Coverage for GLP-1 medications for weight loss is changing (no change when GLP-1 medications are prescribed for those diagnosed with and as treatment for diabetes) ▪ Dental coverage is moving to Aetna ▪ IRS-required deductible adjustment: Individual deductibles within family coverage will increase from $3,400 to $3,500 4. Will I get a new medical or pharmacy ID card? All employees who enroll in a medical plan will receive a new ID card from Independence Administrators. Employees enrolling in medical coverage who did not have medical coverage through Newrez in 2026 will also receive a card from Express Scripts for pharmacy coverage.

3 Medical 5. What Medical coverage will be offered in 2027? • Newrez employees will have three medical plan options offered by Independence Administrators (IA). Independence Administrators is a Blue Cross Blue Shield company with a nationwide network. You may select High-Deductible Health Plan, a Coupe PPO Plan, or High PPO plan option. All employees who enroll in an IA plan will receive new medical cards. • California employees will continue to have two Kaiser Medical options in addition to the three IA plans. • Hawaii employees will continue to have their HMSA plan that was elected earlier this year. No changes to medical will be allowed during this open enrollment. 6. What is the Coupe Medical Plan? • It applies providers with quality scores to help members choose high-quality physicians who drive better clinical outcomes and lower overall costs o Uses full BlueCard network but tiers providers into three categories based on scoring – Green, Gray, and Yellow o Services like hospitalization, diagnostic testing and therapy are priced based on the tier of ordering provider (not a facility’s ranking) o Members see cost share up front increasing transparency and eliminating surprise cost o Separate system web portal, app, customer service, etc. • To determine what category your doctor is in please go to the Coupe Provider Lookup Site (no registration required)

4 Coupe Health Copay Plan Deductible Employee Only $0 $0 $0 $0 Family $0 $0 $0 $0 Out-of-Pocket Maximum Employee Only $6,100 $6,100 $6,100 $12,200 Family $12,200 $12,200 $12,200 $24,400 Service Description Copays Tier 1 Tier 2 Tier 3 Out-of-Network Preventative $0 $0 $0 $130 PCP Visit $30 $35 $55 $65 Specialist Visit $60 $70 $110 $130 Routine Imaging $60 $70 $100 $120 Advanced Imaging (MRI,MRA,CAT, &PET Scans) $190 $240 $380 $450 Routine Labs $25 $35 $45 $55 Advanced Labs $50 $60 $90 $110 Urgent Care $70 $70 $70 $70 OP Facility $450 $570 $900 $1,050 Emergency Room/Service $350 $350 $350 $350 Ambulance $160 $160 $160 $160 OP Therapies (PT,OT,ST) $60 $70 $110 $130 IP Hospital Stay $2,300 $2,700 $3,600 $4,340 Home Health Care $90 $100 $130 $150 Home Infusion Therapy $80 $90 $110 $120 Hospice $170 $225 $365 $435 Skilled Nursing Facility $2,300 $2,700 $3,600 $4,340 Durable Medical Equipment $75 $100 $160 $190 Acupuncture $30 $40 $60 $70 Chiropractic Care $30 $40 $60 $70 Mental Health Office Visit $30 $35 $55 $65 Mental Health Outpatient $450 $570 $900 $1,050 Mental Health Inpatient $2,300 $2,700 $3,600 $4,340 Maternity Office Visit $30 $35 $55 $65 Maternity Delivery Inpatient $2,300 $2,700 $3,600 $4,340 Transplant $2,300 $2,700 $3,600 $4,340 Retail Health Clinic $30 $35 $55 $65 Allergy Injections $60 $70 $110 $130

5 7. What pharmacy coverage will be offered in 2027? • For 2027 the pharmacy carrier will remain Express Scripts, regardless of which medical plan you choose. You will be sent a separate Pharmacy ID card prior to January 1st if you make plan changes. 8. How can I check to see if my current provider(s) are in-network with Independence Administrators HDHP and High PPO Plans? • To find a participating Doctor or Provider, visit Independence Provider Search. Enter your Location and change Your Plan to National BlueCard PPO. You may search by name, specialty, location, or all categories. Click Search to return your results. 9. Will I receive a new Medical ID card? • Yes, everyone will receive new medical cards for 2027. 10. Which Medical plan should I choose for my family? • Each family is different and we can’t make this decision for you. But there are resources available to help you decide. • If you have questions regarding the plans, you have several resources available to you: • The Benefits Guidebook has information on each of our plans, HSA and FSA limits and more. • Health Advocate can assist with this decision: 866-695-8622 or healthadvocate.com/Newrez HRA (GLP-1 Medications) 11. What is an HRA? • HRA stands for Health Reimbursement Arrangement • It is a Newrez-funded account that reimburses you for certain expenses • Only eligible GLP-1 injectable weight-loss medications and required medication supplies will be reimbursed for eligible employees and covered family members 12. What is changing with GLP-1 medications for weight loss in 2027? • GLP-medications prescribed for weight loss will no longer be covered under the Newrez prescription plans. • Employees impacted by this may be eligible to file for reimbursement through the HRA program. • There is no change to GLP-1 coverage when prescribed for employees diagnosed with and being treated for diabetes. 13. Why did Newrez make this change? • GLP-1 medications that are prescribed and filled through our group medical and prescription plans are treated similar to other product inventories, with costs added at each step of the supply chain process • Individual consumers usually have access to lower prices, often more than $1,000/month lower than what is charged through a group health plan • Continuing to offer the medication through our group medical and prescription plans would mean a substantial increase in premiums for all employees • This arrangement allows employees to continue to access these medications while preserving the lowest possible payroll deductions

6 14. What if I am diabetic? • Individuals on a Newrez medical plan can continue using their medical and prescription plans to obtain treatment for diabetes, including GLP-1 injectable medications • This allows for GLP-1 medications to be combined with other diabetic treatments and monitored by the same prescribing physician 15. Who can participate? • Employees enrolled in a Newrez medical plan • Eligible spouses or domestic partners enrolled in a Newrez medical plan • Eligible dependent children age 12 and older enrolled in a Newrez medical plan 16. Which medications are covered? • Wegovy • Zepbound • Other eligible GLP-1 injectable medications, including eligible compounded injectable medications 17. What medications aren’t covered? • GLP-1 oral medications (pills) • Expenses not related to eligible GLP-1 injectable medication or required prescribed medication supplies 18. How Much Can I Receive? • Up to $150 per eligible enrolled individual, per month • Each eligible covered family member has their own reimbursement amount • Reimbursement is per-person, per month; “leftover” amounts cannot be shared or deferred to future months • Reimbursement is limited to one eligible GLP-1 injectable prescription per month per covered individual 19. What do I need to do to participate? • Enroll in the GLP-1 HRA program in Workday during Open Enrollment • Fill your eligible GLP-1 injectable prescription • Pay for the medication • Save your receipt and supporting documentation • Submit a reimbursement claim through your myflexdollars.com account • Receive reimbursement once your claim is approved 20. When can I enroll? • When you first become eligible for a Newrez medical plan • During Open Enrollment • Following a qualifying life event, if applicable • Prior to starting new GLP-1 treatment for weight loss at any time of the year 21. What happens if I enroll and don’t use it? • Nothing. There is no penalty for enrolling and not submitting claims. However, your account may be closed if no claims are submitted for 3 consecutive months. • If your account is closed due to inactivity, it will become active again for medications purchased on or after the first of the month following reactivation. • You will only receive reimbursement if you submit an eligible claim. • Unused monthly reimbursement amounts do not carry forward.

7 • Eligible claims must be submitted by March 31 of the following year. • Claims not submitted by March 31 of the following year will not be eligible for reimbursement. • Claims submitted after account inactivation will not be eligible unless the account is reactivated. 22. Can I have an HSA or FSA and participate in the GLP-1 HRA? • You cannot use HSA or FSA dollars to pay for GLP-1 medications that you will submit for reimbursement • You CAN use HSA or FSA dollars to pay for amounts that exceed the $150 per month reimbursement or for medications that you do not obtain reimbursement for through the HRA program. 23. What if my spouse, domestic partner or dependent takes a GLP-1 medication but I do not? • In the open enrollment selection tile in Workday, select the HRA coverage and specify which dependent(s) will use the program. • Only dependent(s) enrolled in the program in Workday will be able to submit for reimbursement. • Eligible covered family members may receive reimbursement if all program eligibility requirements are met. 24. Do I need prior authorization to participate in the reimbursement program? • No. There are no additional clinical requirements, coaching requirements, participation requirements, or attestations required for reimbursement eligibility. 25. What if leave the company and return? • Employees rehired within 31 days may have coverage automatically reinstated. • Employees rehired after 31 days must re-enroll. You cannot submit for reimbursement during the time you were not employed with Newrez. 26. What happens if I leave Newrez? • HRA eligibility ends when your employment ends. • The GLP-1 HRA is not COBRA-eligible. Flexible Spending Accounts 27. Who will be our Healthcare FSA and Dependent Care FSA vendors for 2027? • Flexible Spending Accounts will remain with Baker Tilly for 2027. Please remember that your FSA accounts must be elected annually during open enrollment. If you wish to participate in a flexible spending account in 2027 you must update the annual amount during open enrollment. 28. What happens if I miss the open enrollment window to elect my FSA amount? • You will not be able to elect FSA until the next open enrollment period unless you have a life change event. • If you wish to participate in a flexible spending account in 2027 you must update the annual amount during your open enrollment window. • Once the enrollment window closes, no changes can be made after open enrollment unless you experience a qualifying life event. 29. What is the maximum amount that I can contribute to my Healthcare FSA in 2027?

8 • Flexible Spending Accounts are a terrific way to set aside pre-tax dollars for your eligible health care needs. In 2027, you may elect to set aside $3,300 in pre-tax dollars to your healthcare flexible spending account during the annual open enrollment window. • Please take the time to research your options, as you will forfeit any remaining balance left in flexible spending accounts if you do not spend the funds by December 31st of each plan year. You do not have to enroll in a Newrez medical plan to enroll in the Healthcare FSA. 30. What is the maximum amount that I can contribute to a Dependent Care Flexible Spending account in 2027? • Dependent Care FSA is a terrific way to set aside pre-tax dollars for your eligible childcare needs. In 2027, you may elect to set aside $7,500 pre-tax dollars for qualified dependent care expenses. • Remember, Dependent Care Flexible Spending Account (DCFSA) are only used to pay for daycare-related expenses for dependent children under the age of thirteen, elderly care, or to care for a disabled relative with pre-tax dollars, up to $7,500 annually, depending on your tax filing status (single, married, head of household). • You do not have to enroll in a medical plan to elect DCFSA. • Please note that the funds used under DCFSA reduce the amount of tax write-off for dependent care at the time of your annual tax filing. • Just like Healthcare FSA, you forfeit any unused balance in this account if not spent by December 31 of the benefit year. More information on DCFSA is available in the Benefits Guide. • Please make sure you have eligible dependent care expenses prior to electing coverage. • As part of IRS regulations, our FSA plan undergoes non-discrimination testing. This ensures fairness among all employee levels. Should the testing reveal any issues, we may need to make mid-year adjustments to your total contributions. You will be notified of any changes before they happen. 31. Will I receive a debit card for the new accounts? • Yes, if you elect to participate in a Flexible Spending account for 2027 but did not participate in 2026 you will receive a debit card prior to January 1st. Remember to always retain a copy of your receipts as you may also submit claims paid out-of-pocket for reimbursement online or through Baker Tilly’s app. Health Savings Accounts 32. Who will be our HSA vendor in 2027? • Baker Tilly will be the HSA vendor for 2027. Remember, to be eligible to participate in a health savings account you must enroll in a High-Deductible Health Plan. 33. What is the maximum amount that I can contribute to my HSA account in 2027? You must re-elect this benefit for 2027, it will not roll over. • The IRS increased the annual limits for both employee and employer contributions to $4,500 for an individual, $9,000 for a family in 2027. Newrez will contribute up to $1,000 for an individual and $1,250 for a family towards the annual limit. By contributing to an HSA, you do not need to take additional action to receive Newrez’s contribution to your account. • The annual catch-up contribution for those ages 55+ remains unchanged at $1,000. Remember you can make changes to your HSA contributions throughout the year. 34. Do I need to contribute to my HSA to receive employer contributions? • No, you can elect the employer contribution only by electing the benefit and entering 0 for employee contributions. • Note: Newrez’s contribution will not rollover, you must re-elect it for 2027.

9 • If you are not eligible to participate in an HSA, please select “Waive.” • If you select this option, you will not have an HSA account open for you, and you will not receive the employer contributions. For example, if you are enrolled in Medicare Part A and/or B, you can no longer contribute pre-tax dollars to your HSA. However, you may still use your current balance to pay for qualified HSA expenses. Life Insurance & Disability Benefits 35. Who will be the life and disability vendor for 2027? • Your life insurance and disability benefits will be through Reliance Matrix. 36. Do I need to complete the EOI (Evidence of Insurability) process again to keep my current life insurance coverage approved? • No. Your current coverage elections will roll over to 2027, and you should not have to complete EOI again unless you request an increase in coverage over the guaranteed amounts. 37. How can I check to see what current Voluntary Life Insurance amounts I have in place for myself, my spouse/domestic partner, or children? • You will be able to see your 2026 elections in the Workday. Please review your beneficiaries to ensure they are current so that the benefits can be distributed to the correct person. 38. I do not currently have Voluntary Life Insurance but would like to enroll for 2027, do I need to follow the Evidence of Insurability (EOI) process? • For 2027 you will have to complete EOI for any first-time elections or increases over the guaranteed amounts. If you are electing for the first time or have elected an amount over the guaranteed amount, you will receive an email from Reliance Matrix with the link to complete the EOI process. 39. What if I currently have Voluntary Life but wish to increase the amount during Open Enrollment. Do I need to complete EOI? • Reliance will allow a $50,000 increase up to the guaranteed amount of $250,000 without EOI for employee coverage during open enrollment. For your spouse you can increase $10,000 up to the guaranteed amount of $50,000 without EOI. Commuter Parking & Transit Benefits 40. What is Transit & Parking benefits? • Commuter and Parking accounts must be re-elected annually during the Open Enrollment Window. Your 2026 commuter elections will not roll over for the 2027 benefit plan year. Commuter parking and transit benefits let you pay for qualified transportation to and from work with tax-free money. Examples of eligible transportation for transit include train, bus, subway, and ferry. You may elect to contribute up to $325 monthly for each of these benefits in 2027. You can make changes throughout the year. Note: Gasoline and toll roads are not eligible expenses under these plans. • Parking benefits allow you to save money when you pay for parking at or near your regular place of employment and for those who use park and ride facilities. Parking benefits are not available when employees park at or near their residence or at a temporary work location. • Monthly contribution elections are not front loaded. Deductions are taken from each paycheck and deposited to your commuter account following the pay date.

10 41. Will I receive a debit card? • If you did not participate in 2026 you will receive a debit card from Baker Tilly for your commuter parking/transit benefits. When you are ready to pay at the point of service, you may swipe your debit card or log into your transit authorities’ website or mobile app to purchase or reload your monthly pass. Contact Baker Tilly at (800) 307-0230 to learn more. You will want to verify that your parking vendor accepts FSA cards as a form of payment before enrolling. 401(k) Retirement Plan 42. Are there any changes being made to my 401(k) plan? • We’re committed to the financial well-being of our employees. The employer match will remain 50% of your contributions, up to 6%. The automatic new hire enrollment will continue to be 4%. Invest options will continue to be reviewed throughout the year. You can make changes throughout the year to your deferral percentage by logging in to Charles Schwab website. 43. What are the 2027 IRS 401(k) annual contribution limits? • The IRS has not yet announced the limits for 2027; new limits should be released by the IRS in November. You can change your deferral percentage at any time throughout the year. Employee Assistance Program 44. Tell me more about the Employee Assistance Program. • Reliance Matrix offers a free enhanced Employee Assistance Program through ACI. The EAP is available to all employees and their family members. The program offers free support, guidance, referral services and an unlimited number of phone calls and up to 3 face-to-face sessions for counseling. The benefit is meant to support you with day-to-day challenges, resolve personal matters, reduce stress, and improve overall well-being. Health Advocate Program 45. What is Health Advocate and how can they help me? • During Open Enrollment, reach out to Health Advocate for assistance determining the best plans for you and your family. • Throughout the year, Health Advocate can provide unlimited support to find providers, help understand a diagnosis, find clinical trial, transfer records, and schedule second opinions. They also are experts in clinical decision support and claims resolution.

11 New Hires and Life events during Open Enrollment 46. What do I do if I am a new hire, or I have a life event (i.e., Birth of child, marriage, loss of coverage, etc.) once open enrollment has started. • You will need to complete your 2026 enrollment or changes for 2026 first and then you will need to go back and complete your open enrollment for 2027. Your elections or changes for 2026 will not roll over to 2027. You will need to complete two submissions to ensure you have benefits for both 2026 and 2027. • You only have 31 days from your date of employment or a life event to make benefit elections/changes. If you miss this opportunity, you will have to wait until the 2027 open enrollment period to make your elections. Workday – Completing Your Open Enrollment 47. Where do I go to complete my 2027 open enrollment? • Open enrollment will take place in Workday. You can only log into this system through Single Sign On if you are logged into the company’s VPN or corporate network. You can also use the Workday App. 48. How do I complete my enrollment in Workday? • You will need to access Workday via Single Sign on, this requires you to log into the VPN. You can also download the Workday app. If you experience any issues completing your enrollment the Employee Benefits Center is standing by, ready to assist you can call 800-307-0230 or email: employeebenefits@bakertilly.com. • Once you log in you will see the Open Enrollment Change event on your home screen, Click on the event. You can also access it through your Workday inbox. • You will then select “Let’s Get Started”

12 Each benefit will be listed, click into each tile to elect, waive, or make changes to your elections. • If you are enrolling a spouse or dependent in coverage, click on the benefit tile, select the plan, click on “Confirm and Continue.”

13 • You will see the plan elected with the current level of coverage. You will select Add New Dependent (you will only have to add the dependent once) and add their information. You will need name, date of birth, social security number, relationship, gender, address, and phone number to get them added to the system. Once added you will see them in the enrollment, click the box next to their name to ensure they have coverage. • Based on the dependents you add, the coverage will be updated, and the cost will be displayed. Once everyone has been added save your enrollment. You will be taken back to the main enrollment page to complete the remainder of your enrollment. • You will be required to upload dependent verification documents for any new dependents that you add during open enrollment. These can be uploaded directly into Workday. • Once you have completed your enrollment click on Review and Sign at the bottom of the page. Once you submit you would need to contact benefits@newrez.com to make any changes, you only have one task for open enrollment.

14 • The next step is to review the Summary page, scroll to the bottom to the Electronic Signature and click on the “I agree” box and then Click “submit” to process your enrollment. If you do not submit the enrollment, you will not have benefits. • After you have completed you will be able to download or print our confirmation statement. Please retain a copy of this statement to compare your first deductions of the year. 49. If I currently have my dependents covered on benefits, will I need to complete the dependent verification process again? • No, your current approved/covered dependents are already in the Workday system, and you should not be prompted to submit verification to prove their eligibility for coverage again. For new hires or employees who recently experienced a life event and were in the process of adding a new dependent to coverage, depending on timing of when enrollment was entered into Workday, you may be prompted to complete the verification process. If you feel you have received a request in error, contact your benefits team.

15 Additional Common Questions 50. My dependent is turning twenty-six during the 2027 plan year. What should I do to remove them from coverage? • Your dependent will automatically be dropped from coverage at the end of the month in which they turn twenty-six. A packet from Baker Tilly for COBRA will be mailed to your home address. If this is the only dependent you are covering, you will automatically move to Employee Only coverage. If your dependent child was diagnosed as disabled before age 25, they can remain on coverage. You will need to provide documentation about the disability to be approved by the insurance carriers. 51. How do I update my address with the benefit carriers? • To review and/or update your address, make the change in Workday, not directly with the carriers. From the home screen – select Contact – then Edit and Submit your change. Once your address has been updated in Workday, the change will be sent to the benefit carriers. 52. How does the PTO Buy Up work? • Full-time employees with at least 6 months of service by 12/31/26 can purchase between 2-5 additional PTO days. The cost will be divided into 26 payrolls. All other PTO and Floating holidays must be used before your purchased PTO can be taken. These days will not rollover to the next year, they must be used in the year they were purchased. Employees will be reimbursed any unused amounts at the end of the year. 53. How does the PTO Buy-Up deduction appear on my paystub? • The PTO Buy-Up cost is deducted evenly across 26 pay periods and will appear as a recurring deduction on each paystub. For exempt employees, the calculation is: (Annual Salary / 2080) × (Days Purchased × 8 hours) / 26 pay periods Example: If your annual salary is $75,000 and you purchase 2 days: ($75,000 / 2080) × (2 × 8) = 288.46 annually 288.46 / 26 = $22.19 per paycheck For hourly employees, replace the ($75,000/2080) with your hourly rate. 54. How and when will unused PTO Buy-Up be refunded? • If you remain employed through the end of the plan year, any unused PTO Buy-Up will be refunded on your final paycheck of the year. If you leave the company before year-end: o Unused PTO Buy-Up will be refunded on your final paycheck. o Used PTO Buy-Up will be deducted from your final paycheck if you’ve used more than you accrued. 55. How does the new PTO Buy-Up benefit work with earned PTO? • To use purchased PTO, you must first exhaust all earned PTO. o You must have a zero earned PTO balance at the time of the request. o Once approved, the purchased PTO can be scheduled for future use. Example: If you have 5 earned PTO days on January 1 and request those for March, your balance becomes zero. You can then request 5 purchased PTO days for a July vacation.

16 Any PTO accrued after the request is still available for use, but purchased PTO must be used only when no earned PTO is available. All requests are subject to manager approval and the PTO policy. 56. Are PTO Buy-Up days paid or unpaid when used? • PTO Buy-Up days are paid time off. When used, employees will be paid for those hours just like regular PTO.