1 Frontline Focus FOS, PAS & Managers: News You Can Use Email Us: foscis@wellstar.org September 2026 Issue What is Frontline Focus (FF)? Frontline Focus is a communication tool designed to keep front office, PAS, and managers informed, engaged, and connected. It highlights key updates, shares best practices, and provides educational resources to support consistent, high-quality front office operations. Benefits of FF: • Keeps staff informed of important updates and changes • Shares tips and best practices to improve workflows • Encourages collaboration and knowledge sharing across locations • Provides learning opportunities to strengthen skills • Helps identify and address common challenges • Supports consistent, high-quality patient and staff experience • Recognition of opportunities for improvement When? • Bi-Monthly Front Office Informatic Specialists Bayley Knight Chassidy Smith - Senior Chelsie Ricks - Team Lead Cortney Harrison Diamond Clements Karen Cotman Latresa Keeton Lisa Ward Mari Beltre Torri Ramsey Cortney Montgomery- Manager Epic Fall 2026 Release is Coming! When: October 4, 2026 Daily Touchpoint Calls with FOIS will occur October 5-7th Look for your department’s CyberStar with any questions *Insert section here for WMG Practice Improvement Updates*
2 Frontline Focus FOS, PAS & Managers: News You Can Use September 2026 Issue Need to Submit a Front Office Informatics Service Request? If you need support from the Front Office Informatics team for front office workflow questions/concerns: Click Here 1. In Epic, click FIX IT and choose Clinical Informatics Service Request. Need To Submit an Incident? If you experience issues with the workflows in this newsletter or any other Epic-related problems: Click Here 1. In Epic, click FIX IT and choose New Epic Incident to send your request to IT. For Critical Issues affecting patient care, call the IT Service Desk at 470-956- 6000 immediately. Need To Submit an Enhancement/Optimization? If you have an idea to improve an existing workflow and want to suggest a new feature or tool in Epic: Click Here 1. Use the FIX IT Button in Epic: From your Epic toolbar, click FIX IT and Select Request an Epic Optimization.
3 Frontline Focus FOS, PAS & Managers: News You Can Use November 2025 IssueNovember 2025 IssueNovember 2025 IssueNovember 2025 Issue May 2026 Issue November 2025 IssueNovember 2025 IssueNovember 2025 IssueNovember 2025 Issue September 2026 Issue FOIS Office Hours Pilot Has Launched! The FOIS team officially launched the FOIS Office Hours Pilot on May 5, 2026, to provide front office teams with workflow support, Epic guidance, and real-time collaboration. What Are Office Hours? Live support sessions where front office staff can: • Ask workflow questions • Review Epic/front office processes • Discuss scheduling & referral concerns • Receive real-time guidance from FOIS No ticket required. Details • 1-hour sessions • Weekly • Focused on proactive-support and workflow trends Invites to Come! Insert Pilot information and details by FOIS Buddies
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Until November, Keep Moving Forward. We’ve Got Your Back!