N E W H I R E G U I D EN E W H I R E G U I D EN E W H I R E G U I D E
Welcome to the family of Conrad Bahrain Financial Harbour! We are glad you chose us. Our vision at Hilton is to fill the earth with light and warmth of hospitality. By joining us in Conrad Bahrain Financial Harbour, you are part of this vision now! We promise to create the best and most inclusive home for you, where you can thrive! On behalf of the entire team, it gives us great pleasure to welcome you to the Kingdom of Bahrain and the growing family of Hilton Hotels. Here at Conrad Bahrain, we take care of every one of our team members like how we take care of our guests. Everyone can contribute to our mission and in fulfilling our promises to the guests. Feel free to share with us your creative ideas, as we believe that any contribution can make a big difference. Thus, your journey to success begins now! Starting a new job and moving to a new country can be both exciting and daunting. We have no doubt that you have many questions for us, the following information will help you prepare for your departure and provide answers to those queries you may have. In your first month of employment, you will learn about our company, working within Hilton, and living in the Kingdom of Bahrain – a country of culture and diversity. Please take some time to read this New Hire Guide that we have created for you. Looking forward to meeting you in person! In the meantime, make sure that you have prepared well for your journey and wish you a safe journey. Once again, we are delighted for you to join us in our journey to fill the earth with the light and warmth of hospitality. Our Warmest Regards, Human Resources Team
Page | 3 Human Resources Pre-Arrival Guide Leaving for the Airport ➢ Make sure to be at the check-in counter at least 3 hours before the departure where you are required to present the passport, visa copy, and attached e- ticket. ➢ Do not place valuables, cash, and prescribed medicines in your check-in baggage. Ensure to bring your medical certificates if you are bringing an excess volume of medication, and keep these items in your carry-on baggage. ➢ Do wear appropriate, decent, and comfortable travel clothes. ➢ Do not carry prohibited items like weapons, firearms, pork, or alcoholic beverages, and be aware of airport restrictions (liquids, aerosols, and gels). Documents to bring ➢ Original passport & printed ticket ➢ Printed working visa ➢ Passport size photo (grey or white background) – 8 pcs ➢ Original medical results (with blood group) ➢ Documents required by the country of origin (employment contract, etc.) Things to pack with you ➢ Set of Business Casual wear (Your uniform will be provided by the Hotel) ➢ A small amount of cash (in US Dollars or Bahraini Dinars) to meet any emergency situations during your travel (*Cards are also widely accepted) Excess baggage Please be aware that certain airlines have baggage restrictions and may charge you for the excess baggage. The terms and conditions of your excess baggage allowance can be viewed in your employment offer.
Page | 4 Human Resources Pre-Arrival Guide Arrival at the Airport Immigration Once you landed, please proceed to the LMRA Counter with your passport, visa, and employment contracts. The immigration officer will locate your arrival visa in the system and will stamp an entry in your passport. Baggage collection After the immigration formalities are completed, you will enter the baggage hall to collect your baggage. Please take note that if you choose to hire a porter to assist with your bags, a fee will be required to pay. Once you have your baggage, you will pass customs inspection before exiting the arrival hall. After clearing customs, you will exit the arrival hall through the glass door. Transportation & Accommodation The airport meeting place is a very busy location. Many people gather in a small place to greet arriving passengers. Upon your exit in the arrival hall, you may proceed to the Information Desk, right across the arrival hall exit, a representative will be waiting for you with your name to transport you to our Team Members Accommodation. In case you face any challenges upon arrival, kindly contact Veronica Tan, Human Resources Coordinator on mobile number +973 33611191 or Verena Serrao, Human Resources Officer on mobile number +973 6634 2831 ATM/ Foreign currency Should you need an ATM to obtain Bahraini currency upon arrival, there are several ATMs located in the airport. To exchange your foreign currency for Bahraini Dinars, there are several currency exchange desks that you can visit.
Page | 5 Human Resources Pre-Arrival Guide Settling In Telecommunication/ Sim Card Bahrain currently has three mobile service providers – Batelco, Zain, and STC. You will receive a sim card at the LMRA counter from the immigration officer which is free of charge. To activate & top up your sim card, you may contact your mobile service providers. Obtaining your Bahraini ID Card & Resident Permit Upon your arrival, fingerprint for CID police clearance will take place at the LMRA counter. Following that, the medical appointment will be confirmed by a Human Resources team member. Upon favourable completion of your medical and fingerprinting, the government will issue your resident permit in the form of Bahraini ID and the process will take up to 30 days. You are advised to carry your Bahraini ID at all times. Health Care Your Bahraini ID card entitles you to receive care in any government-affiliated healthcare provider for a nominal fee. Consequently, we are partnered with a private medical insurance company that provides a more convenient and efficient healthcare assistance which can be requested through the Human Resources Department, Additionally, please feel free to speak with any Human Resources team members for the medical insurance policy and list of healthcare providers. Bank Account & Salary Salary will be paid on a monthly basis at the end of every calendar month. To open a bank account, you will require your Bahraini ID Card, a local phone number, and a bank letter from the company. A Human Resources team member can assist you in opening a bank account.
Page | 6 Human Resources Pre-Arrival Guide Let’s Align with the Local Culture Dress Code Dress appropriately and according to the local culture at all times. ➢ Men should wear trousers or shorts and a shirt. ➢ Women should wear attire that covers shoulders, upper arms, and knees. ➢ Women may wear bikinis and swimsuits at hotel beaches, swimming pools, and private beaches (not in public beach). Photography Be careful about taking photographs in public places and at work. Ask permission before photographing people, especially people wearing traditional clothing. Do not photograph government buildings, embassies, military, airports, industrial sites, and shopping malls. Public Display of Affection Any intimacy in public places between men and women (including teenagers) will lead to legal implications. Courtesy Take care while shaking hands with men. Wait for a woman to extend her hand first. If she pulls back her hand and holds it against her chest, this is a sign of greeting in preference over hand shaking. If you are a woman meeting a Bahraini man, wait and see if he extends his hands; As Bahraini men often do not think it is appropriate to shake hands with a woman.
Page | 7 Human Resources Pre-Arrival Guide Facts About the Country Formal Name Kingdom of Bahrain Population The current population of Bahrain is 1.8 million of whom 720,000 are Bahraini Nationals Language The official language is Arabic, but English is widely spoken Capital City Manama Currency Bahraini Dinars (BHD) | 1 BHD is equivalent to 2.60 USD Religion Islam is the official religion of the Kingdom of Bahrain and Islamic Law is the main source of legislation. While Islam is the main religion of the Kingdom, the policies of the government on religious tolerance have allowed the setting up of several places of Christian worship. Climate Bahrain has a desert climate of hot summer and warm winter. In summer, the temperature ranges between 30 and 47 degrees. Rainfall in winter is minimal and on average does not exceed 75.2mm per year. Sandstorms can occur at any time throughout the year, usually when the weather changes. Hot summer is from April to October, with an average of 40℃ and can reach up to 48℃. Mild winter is between November to March, with an average of 10℃ to 20℃. Please make sure you bring the appropriate clothing according to the season. Lightweight cottons and linens are usually recommended. Culture The culture of Bahrain is very much based on Islamic tradition. Islam is more than a religion, it is a way of life that influences day-to-day actions. Bahrain is fairly a tolerant country, with few restrictions placed on foreigners living or visiting. Women can drive and walk around unescorted and alcohol is available in licensed hotels and a few other establishments. Among the most highly prized virtues of Islam, are courtesy and hospitality, and visitors are sure to be charmed by the genuine warmth and friendliness of the local people.
Page | 8 Human Resources Pre-Arrival Guide Places to visit in the Kingdom of Bahrain (1) Al-Fateh Grand Mosque Named after Ahmed Al Fateh, the founder of Bahrain. It houses the National Library, providing insight into Islamic traditions and Bahraini heritage. (2) Bahrain National Museum The kingdom’s oldest and largest public museum, showcasing Bahrain’s rich history, culture, and heritage spanning over 4,000 years. (3) Pearling Path A UNESCO World Heritage Site, the Pearling Path is a historical trail that highlights Bahrain’s rich pearling history. (4) Bab Al Bahrain Built in 1949, Bab Al Bahrain is a historical landmark located in the heart of Manama, which once served as the main entrance to the Kingdom’s and its customs office overseeing trade. (5) Bahrain Fort Another UNESCO World Heritage Site located on the northern coast of Bahrain, the fort dates back over 4,000 years and was once the capital of ancient Dilmun civilization. (6) Formula-One Circuit The Bahrain International Circuit is a world-class motorsport venue and home to the Bahrain Grand Prix. Opened in 2004, it was the first Formula One circuit in the Middle East and has since become a key stop on the F1 calendar.
Page | 9 Human Resources Pre-Arrival Guide Places to visit in the Kingdom of Bahrain (7) Royal Camel Farm A unique attraction that showcases the Kingdom’s deep-rooted connection to camels. While primarily a conservation site, it serves as a cultural landmark where guests can learn about Bahrain’s traditional reliance on camels. (8) 1st Oil Well Drilled in 1931, it signified the beginning of Bahrain’s transformation into an oil- producing nation. The site, now a popular tourist attraction, features a preserved oil rig and a small museum showcasing Bahrain’s oil industry history. (9) Tree of Life Located in the Bahrain desert, the Tree of Life is a remarkable natural wonder that has stood for over 400 years. Despite the harsh environment, this lone tree continues to thrive without visible water source. (10) Aali Burial Mounds Located in the village of Aali, it is a significant archaeological site dating back to the Dilmun civilization. The site offers insights into ancient burial practices and remains an important historical site in Bahrain. (11) Aali Pottery Renowned for its rich tradition of handcrafted pottery, the village of Aali has been a center of ceramic production since the Dilmun era, with skilled artisans continuing the craft using traditional techniques.
PENTHOUSES Penthouse Panoramic View and Private Pool 2 4 bedrooms, 1 maid’s room, a terrace with private pool, and a study (634 sq.m) With Bosch white goods, Byredo amenities, Frette bedding sheets, and private concierge service King One Bedroom Corner Suite Skyline View One Bedroom Suite with Balcony Bay View King Two Bedroom Family Suite Bay View King Two Bedroom Suite with Balcony Sea View King Premier Two Bedroom Residential Suite Premier 2 Bedroom Residential King Suite Sea View King Three Bedroom Family Suite Bay View Premier 3 Bedroom Residential Suite Sea View SUITES King One Bedroom Suite City View King Accessible One Bedroom Suite City View King One Bedroom Suite with Balcony Sea View 29 1 7 7 9 8 3 4 18 1 2 Complimentary Wi-Fi throughout hotel Mobile digital key access Marble bathroom 65" TV in all living rooms 55" TV in all bedrooms Conrad Bahrain Financial Harbour is a 27-story state located in Bahrain Financial Harbor (BFH). Nestled within the hotel's stylish space are 98 splendid residential suites & penthouses, and its recreational facilities including a signature restaurant, a rooftop pool, and a fitness center. Meanwhile, Conrad Bahrain Financial Harbour is the first LEED (Leadership in Energy and Environmental Design) Silver building in the kingdom, which provides a healthy, highly efficient, and cost-saving green environment to those seeking the best in luxury and adventure. WELCOME TO CONRAD BAHRAIN FINANCIAL HARBOUR AT A GLANCE Prominently located in the Bahrain Financial Harbour on the Manama Seafront, we are minutes from the prestigious shopping districts of The Avenues and City Centre Bahrain. Bask in 360-degree views of downtown Manama and Bahrain Bay from our rooftop pool and restaurant. Within walking distance is Bab Al Bahrain, leading to the famous Manama Souq. 98 luxuriously appointed suites and penthouses 2 contemporary cafe and lounge SUSHISAMBA, a rooftop restaurant providing culinary excellence and scenic vistas 3 modern meeting rooms and a business center 24-hours fully equipped Fitness Centre Outdoor rooftop pool with a 360 view of Bahrain Bay Fully functional sauna and steam room for both men and women Complimentary valet parking service 98 splendid apartments including one, two, or three-bedroom residential suite and 2 penthouses with private outdoor swimming pool, all apartments are fully equipped with a kitchen that features an oven, stove, microwave, dishwasher, fridge, and a washer-dryer, as well as an espresso machine. SUITES & PENTHOUSES Premium branded amenities In-room safe Luxury bathrobes and slippers 24-hours housekeeping Complimentary shoe shine service EXPLORE THE PENTHOUSE King One Bedroom Corner Suite Bay View 7 Premier 3 Bedroom Residential Suite Sea View 2
FOOD & DRINK SUSHISAMBA Indulge in exquisite Japanese, Brazilian, and Peruvian flavors while surrounded by the stunning vistas of Bahrain Bay’s magnificent skyline. TRADE ROOM Trade Room offers an atmosphere of sophistication and relaxation, the perfect bar and cigar lounge where you can unwind with fine drinks in a refined yet laid-back setting. CAFE TOMO Savor the perfect cup of coffee or tea at Cafe TOMO, where its cozy ambiance and inviting charm create the ideal setting for a peaceful pause in the lobby. LUXURY AMENITIES Conrad Bahrain Financial Harbour provides an array of amenities to ensure a delightful stay. Guests can indulge in the comfort of pet-friendly residential suites, take a refreshing dip in the rooftop pool, maintain their fitness routines at the 24- hour fitness center, and admire a captivating collection of contemporary art throughout the premises. The presence of a dedicated personal concierge further guarantees a seamless experience, allowing guests to enjoy ultimate comfort and embark on exciting adventures during their visit. PERSONAL CHAUFFEUR SERVICES Experience the epitome of luxury and convenience with Conrad Bahrain's personal chauffeur services. With airport pickup and drop- off options, we ensure a safe and comfortable journey to our hotel. Explore the wonders of Bahrain, with the added convenience of seamless travel into Saudi Arabia. Our dedicated chauffeurs offer effortless transportation across the region, ensuring that you journey in style and comfort throughout your travels. PERSONAL CONCIERGE Our concierge team will expertly plan epic excursions that cater to your specific interests and preferences. Additionally, we offer a personalized shopping experience, allowing you to conveniently place orders from both local supermarkets and renowned global brands. Relax in luxury at our Poolside Bar, where you can enjoy expertly crafted cocktails and a curated dining menu, all while taking in stunning panoramic city views from your plush poolside lounger. For the ultimate in comfort, indulge in 24- hour in-room dining, with a chef-curated menu designed to your tastes, allowing you to savor exquisite dishes in the privacy and tranquility of your suite
MEETING ROOMS + EVENTS Conrad Bahrain Financial Harbour offers various flexible spaces for hosting private events. All of the dynamic meeting rooms come equipped with Wi-Fi and state-of-the-art audio-visual technology, which can be tailored to accommodate your specific needs. Three private meeting rooms with LCD screen & wireless cast One 24-hour Business Center with a desktop computer and printer A rooftop restaurant with indoor and outdoor poolside seating area Two penthouses with private swimming pool and terrace An elegant and stylish library lounge LOCATION Conrad Bahrain Financial Harbour boasts a prime location at the heart of Manama's vibrant financial and shopping district, providing direct access to the Bahrain Financial Harbour. Situated in proximity to the Manama Souq, The Avenues Mall, Bahrain International Airport and Bahrain World Trade Center, it offers unparalleled convenience for both business and leisure travelers. Furthermore, a mere 30-minute drive transports you to most of the nation's iconic landmarks, such as Bahrain Fort, Bahrain International Circuit, Dragon City Bahrain, and Royal Golf Club, granting direct access to the very essence of the country's allure, ensuring seamless connectivity for the guests. Tel: +973 7797 7777 http://conradhotels.com/bahrainfinancialharbour Building 1378, Road 4625, Block 346, Manama, Kingdom of Bahrain BAB AL BAHRAIN 1920 23.32 sq.m. 6 pax. THE HARBOUR 56.77 sq.m. 16 pax. 49.37 sq.m. 20 pax.
Front Office Front Office Position (Male) Front Office Position (Female) Bell Attendant (Summer) Bell Attendant (Winter) The Front Office uniforms are always neat and approachable. They are culturally sensitive to the location of the hotel incorporating signals of the city’s style. The bellman always wears a collared shirt, and the uniform is informed by the palette of Conrad Brand. Jewellery (Male): Watch is allowed except for bracelets or necklace. Jewellery (Female): Scarf must be worn with 2 knots on the right-front side of the neck with pearl earrings & necklace.
Administrative Department Male Female The Administration Department have a uniform that is in line with the culture of the city, and the colour palette takes inspiration from all uniforms in the hotel. Jewellery (Male): Watch is allowed except for bracelets or necklace. Marriage ring is allowed. Shoe for administrative team member is white sneaker.
Looking forward to having you onboard! Kathrina Nisnisan Human Resources Manager Email: Kathrina.Nisnisan@ConradHotels.com Mobile: +973 3363 7004 Gerardo Gementiza Assistant HR and Training Manager Email: Gerardo.Gementiza@ConradHotels.com Mobile: +973 3363 8331 Veronica Tan Human Resources Coordinator Email: Veronica.Tan@ConradHotels.com Mobile: +973 3361 1191 Verena Serrao Human Resources Officer Email: Verena.Serrao@ConradHotels.com Mobile: +973 6634 2831