C O N N E C T I O N , V O I C E S , P E O P L ESAMVAADBUSINESS INSIGHTWhat happens when smart acquisitions, global sustainability & strong leadership meet?PRESENTED BY0001 06 25 2026“Global success is built on local connections, sustainable growth, and impactful leadership. We are pioneering a future where business and society flourish together.”AVINASH SAMRIT - PRESIDENT, GCCQ1 2026 - Financial Wins Worth Worth Talking About
I N D E X Cover & Editorial. Corporate Snapshot. Business, Innovation, Strategy, Achievements. People, Culture & Learning. Final Page / Parting Thoughts
U N F O L D T H E U N T O L DThe Makers of Ankur 2.0 Ankur began as a simple newsletter, a small seed of connection that brought people together through shared updates and stories. Inspired by its Sanskrit meaning, it has grown into a trusted platform that informs, engages and connects. Now, with Ankur 2.0, it evolves into a vibrant magazine experience expanded with podcasts and more, bringing richer insights, fresh perspectives and a stronger, ever-growing collective voice. Shalu Philip Anushka Dsouza Sakshi Kachare Claudia Jacob Siddharth TyagiJenivev Lobo - Editor-in-Chief - Managing Editor - Design Lead - Designer - Designer Onkar Upadhye - Production & Media Coordinator Bhagyashree Sireddy - Content Writer -Production & Media Coordinator
CH Founder Alan McKim to Retire. “ I c a n s t e p b a c k f r o m t h e C o m p a n y I f o u n d e d w i t h c o n f i d e n c e , k n o w i n g t h a t C l e a n H a r b o r s i s i n v e r y c a p a b l e h a n d s w i t h a s t r o n g , e n g a g e d B o a r d a n d a t a l e n t e d e x e c u t i v e l e a d e r s h i p t e a m , l e d b y E r i c a n d M i k e . A f t e r w o r k i n g f o r m o r e t h a n 5 0 y e a r s i n t h e e n v i r o n m e n t a l i n d u s t r y , I a m l o o k i n g f o r w a r d t o s p e n d i n g m o r e t i m e w i t h m y f a m i l y . A s a b l u e - c o l l a r k i d w h o g r e w u p o u t s i d e B o s t o n w i t h a n e n t r e p r e n e u r i a l s p i r i t a n d a c a l l i n g t o c l e a n u p t h e e n v i r o n m e n t , I h a v e w a t c h e d C l e a n H a r b o r s g r o w f r o m i t s h u m b l e b e g i n n i n g s t o s u c c e e d i n g b e y o n d m y w i l d e s t d r e a m s . M y g r e a t e s t s a t i s f a c t i o n c o m e s f r o m t h e i m p a c t C l e a n H a r b o r s h a s h a d o n t h e l i v e s a n d c a r e e r s o f o u r e m p l o y e e s a n d t h e i r f a m i l i e s , a n d f r o m t h e t r u s t t h a t c u s t o m e r s h a v e p l a c e d i n u s t o m a n a g e h a z a r d o u s m a t e r i a l s s a f e l y a n d t o r e s p o n d i n t h e i r m o m e n t s o f g r e a t e s t n e e d . I a m c o n f i d e n t C l e a n H a r b o r s ’ m i s s i o n w i l l c o n t i n u e a s c u r r e n t l e a d e r s h i p d r i v e s t h e C o m p a n y i n i t s n e x t p h a s e o f g r o w t h . ”
E D I T O R I A LE D I T O R I A L
From the SVP’s DeskAs we continue to grow and evolve, I want to take a moment to appreciate the dedication, passion, and resilience shown by our teams every day. The progress we have made as an organization is a direct reflection of the hard work and collaboration across all functions. Over the past few months, we have achieved several milestones, strengthened customer relationships, and continued to adapt to new opportunities and challenges. What stands out the most is the spirit of teamwork and the willingness to support one another in achieving shared goals. As we look ahead, let us remain united in our pursuit of excellence, driven by collaboration, innovation, and a shared purpose. Every contribution matters, and together we can continue shaping a future defined by growth, success, and positive impact. Thank you for your continued dedication and support.Atul Deshmukh- Sr. Vice President, GCC
A Note from the Founder Ankur began as a simple initiative to keep us connected through stories, achievements, ideas, and moments that reflect our journey as an organization. Over time, it has grown into a platform that celebrates our people, culture, and the collaboration that brings us together. At its heart, Ankur has always been about connection, a space where every contribution matters and every success is celebrated. We are delighted to launch “SAMVAAD”, a space where conversations inspire connections and shared experiences bring us closer together. Through this magazine, we will showcase leadership insights, business updates, employee achievements, and memorable moments that celebrate our culture and reinforce our collective identity. I hope this edition of SAMVAAD serves as a reflection of our collective achievements and the incredible people behind them. Happy reading, and here's to many more milestones together. Thank you for being part of this journey.Karthik Mavatur - Vice President, IS & CS
The Seagull Award celebrates individuals who truly embody our core values and inspire excellence through their dedication, passion, and outstanding performance. Their commitment and achievements continue to set new benchmark across the organization. WHAT IS SEAGULL AWARD? WHAT IS SEAGULL AWARD? SEAGULL AWARDSEAGULL AWARDSEAGULL AWARDSEAGULL AWARD Boston came alive with celebration and recognition as the Seagull Award 2026 brought together employees and leaders from April 21–23. The grand gala evening at Gillette Stadium honored award winners for their exceptional contributions, while Co-CEOs - Eric Gerstenberg & Mike Battles inspired attendees with their vision and words of appreciation. The event was a true celebration of excellence, teamwork and shared success.
SEAGULL WINNERS GCC Jeffrey Anthony IS/Customer Care Employee of the Year “Honoured to receive the Seagull Award proof that discipline, ownership, and consistency pay off. This sets a benchmark, not a ceiling.” “Excited to see more individuals step up and surpass it next year.” Avinash Samrit Avinash Samrit has been honored with the 2025 Golden Seagull Award, the company’s highest individual honor in recognition of his contributions, for his exceptional leadership at Clean Harbors. Since 2019, he has scaled the Global Capabilities Center (GCC) from 50 to over 2000 employees. He transformed the GCC into a strategic, globally integrated function supporting IT, finance, compliance and operations. His leadership was pivotal during COVID-19, ensuring business continuity and strengthening stakeholder trust. Known for fostering a collaborative and accountable culture, Avinash has positioned the GCC at the core of the company’s success. Wins 2025 Golden Seagull Award LEADERSHIP CALLOUTSLEADERSHIP CALLOUTS Mike Battles, Co-CEOEric Gerstenberg, Co-CEO Sharon Gabriel, CIO - “Avinash is a true colleague and trusted leader… We are a better company because of his leadership.”- “He has transformed the GCC into a true extension of our teams across North America.” - “The GCC has grown into an industry leader under his leadership… our teams operate as one global unit.”
GCC ANNUAL AWARDSGCC ANNUAL AWARDS “It is an honour to receive the CHI Impact Award and to share the stage with outstanding achievers. I am grateful for the recognition, which marks a meaningful milestone of five years with CHI shaped by consistent focus, continuous learning, and execution.” “My sincere thanks to the team for their support throughout this journey, without which it would not have been possible. I am also deeply appreciative of my mentors and coach, whose guidance and perspective have played an important role along the way.” BEST TEAM OF THE YEARBEST TEAM OF THE YEAR What began as one of the most challenging account portfolios became a remarkable story of transformation. Faced with significant customer disengagement and uncertainty, the CHES Account Management team rose to the challenge with resilience, strategic focus, and an unwavering commitment to customer success. Through collaboration, persistence, and disciplined execution, the team revitalized relationships, unlocked new opportunities, and turned challenges into achievements. Their journey stands as a testament to the power of teamwork, customer focus, and a shared determination to redefine what is possible. -CHES Account Management Team -- KARTHIK MAVATUR
B U S I N E S S , I N N O V A T I O N , B U S I N E S S , I N N O V A T I O N , S T R A T E G Y , A C H I E V E M E N T S . S T R A T E G Y , A C H I E V E M E N T S .
CLEAN HARBORS EXPANDS WITH NEW ACQUISITION - DCI CLEAN HARBORS SECURES SPOT ON GLOBAL CLEAN200, LEADING THE SUSTAINABILITY CHARGE Clean Harbors has earned a place on the 2026 Clean200 list, recognizing top global companies driving a sustainable economy. Ranked #36 among U.S. companies, the honour highlights its strong environmental performance and commitment to responsible solutions. The company continues to help customers reduce their environmental impact while maintaining high safety standards. This recognition also reflects its steady financial growth alongside sustainability efforts. Clean Harbors has acquired key railcar cleaning and field services operations from DCI, strengthening its presence across the Gulf and Midwest regions of the U.S. This expansion adds five facilities and over 120 employees, boosting capabilities in waste management and industrial services. Locations in Ohio, Texas and Louisiana will enhance operations, including waste treatment and specialized cleaning services. The addition of more than 175 vehicles and an established customer base increases both scale and efficiency. Completed on March 20, the transition was smooth thanks to strong teamwork, with new employees bringing positive energy and collaboration to the organization.
CLEAN HARBORS ANNOUNCES ACQUISITION OF TERRA NOVA SOLUTIONS Clean Harbors has acquired Terra Nova Solutions, a regional provider of hazardous and non-hazardous waste services, adding around 100 employees across the southeastern United States. Based in the Carolinas, Terra Nova operates five facilities in North and South Carolina, supporting wastewater treatment, solidification, and waste processing. The acquisition was completed on May 13, with company leaders visiting the sites to welcome new employees and begin integration. “We believe Terra Nova will be an ideal strategic fit to our waste-handling network. They are a recognized regional leader in waste treatment and processing that brings to us a blue-chip, long-tenured customer base. In addition, Terra Nova has multiple service offerings that align well with our Technical Services and Field Services businesses, including drum collection, wastewater treatment, tank cleaning and vacuum services” “For more than 20 years, Terra Nova and its predecessor company have served the Carolinas region with a variety of environmental and waste solutions. Its locations have the annual capacity to treat 35 million gallons of wastewater, along with more than 85 million gallons of solidification capacity. Their 150 specialized trucks and tankers will be a welcome addition to our vehicle fleet.” - Mike Battles, Co-CEO - Eric Gerstenberg, Co-CEO
GCC SALES ORG LEADERSHIP MEET: DRIVING ALIGNMENT AND IMPACT On April 16–17, the GCC Sales Org Leadership Team came together in Bengaluru for a strategic leadership summit focused on alignment, reflection, and shaping the path ahead. The two-day gathering provided an opportunity for leaders to step back from day-to-day operations, assess progress, and align on priorities that will drive future success. Leaders reviewed Q1 performance, shared business updates, and engaged in meaningful discussions around emerging opportunities, challenges, and organizational goals. The sessions fostered open and candid dialogue, encouraging diverse perspectives, innovative thinking, and cross-functional collaboration. Beyond reviewing results, the summit served as a platform to strengthen leadership connections, challenge conventional thinking, and collectively identify actions that will accelerate growth and enhance business impact. The conversations were purposeful, forward-looking, and centered on delivering value for our customers, teams, and stakeholders. The event concluded with a renewed sense of purpose, stronger alignment across leadership, and a clear roadmap for the months ahead. Leaders left energized, united, and committed to driving the next phase of growth, innovation, and operational excellence.
V i s i o n : To s h a p e i n d i v i d u a l i n t o c o m p e l l i n g c o m m u n i c at o r s a n d v i s i o n a r y l e a d e r s w h o i n s p i r e , i n f l u e n c e & e n d u r e . M i s s i o n : To c u lt i vat e a n e n v i r o n m e n t w h e r e i n d i v i d u a l s u n l o c k t h e i r t r u e p o t e n t i a l b y m a s t e r i n g t h e a r t o f c o m m u n i c at i o n a n d l e a d e r s h i p t h r o u g h c o n t i n u o u s l e a r n i n g , m e a n i n g f u l p r a c t i c e , a n d s u p p o r t i v e c o l l a b o r at i o n . I N A U G R AT E D O N 1 5 M AY 2 0 2 6t h C L U B M E M B E R S K A R T H I K M AVAT U R - C L U B P R E S I D E N T / S P O N S O R K A U S T U B H G A N D H I - C H I E F FA C I L I TAT O R YA S H S I N G H - C L U B S E C R E TA R Y 4 5 No m i n at i o n s | 2 5 Pa rt i c i pa n t s | 4 M o n t h s is an “Exclusive Nexus”. Every member holds a rank and gets promoted with efforts but there is only 1 champion o n e X C h a m p i o n
Q1CORPORATE SNAP SHOT BUILT TO GROW FROM DAY ONE.
SKESKETop 3 Contributors Built to Grow. From Day One. Q1 TARGET ACHIEVED Q1 NEW SALES ANNUAL BUDGET QUOTA $54.5M/$131.1M The SKE ISAM team came together in 2021, the mandate was clear - find growth where others weren't looking, build relationships that last, and execute with precision that turns a pipeline into a revenue engine. Managing a $33.4M book of accounts, the team closed Q1 FY26 with $3.8M in total revenue surpassing targets not by accident, but by architecture. KEY WIN Novendu Sinha and Gregory Trower secured one of the quarter's landmark deals — 237 Drums and 51 Overpacks delivered to a single account demonstrating exactly the kind of deep customer engagement that sets SKE ISAM apart from conventional inside sales models. PARTS WASHER PLACEMENTS 357 Shruti Pindi Monika Prajapati Ashutosh Shinde 20 units 22 units 18 units Budgeted Zero Rev Program Rebekah and Himani led Phase 1 - identifying $3.6M in budget potential, generating $387K in revenue (incl. $115K ISAM-driven), with 510 accounts carrying $1.8M handed of in collaboration with the field. ACCOUNT ACTIVATION Led by Yash and Anushka, the Q1 push drove new registrations and digital account acquisition-laying the infrastructure for scalable, channel-agnostic growth. DIGITAL GROWTH Q1- STRATEGIC INITIATIVES A record-setting quarter for parts washer placements, driven by team-wide focus on equipment attachment and deep account penetration. 416 TOTAL ORDERS 782 REG. CUSTOMERS 107% $2.79M $131.1M 40% E-Commerce Expansion A Statement of Intent - $152,200
Krutika Wasekar Strong Lube performance added 10,700 new gallons-a quarter of Q1's revenue budget. $110K Total Lube Revenue 10,700 New Gallons 25% of Q1 Revenue Budget $10K & 25% of Q1 BudgetBPSBPS 27 ISAMs. 2 leaders. $21M budget. The BPS ISAM team manages accounts averaging -$1,000-scaling to $5,000-across five core LOBs, exclusively supporting five sister concern companies. $626K BUDGET ACHIEVEMENT 122% NEW LOB SALES 27 $21M 2026 BUDGET BPS ISAM was built to find growth where others don't look -executing with the precision that turns a pipeline into a revenue engine. Operating across revenue generation, customer experience, contact validation, VOC, and field collaboration, the team's 360° approach compounds into impact far beyond any single quarter. "From validating contacts to driving multimillion-dollar business impact, BPS ISAM continues to set new benchmarks in collaboration, customer focus, and growth." CORE LINES OF BUSINESS LUBE UMO OFR WWF SISTER CONCERN COMPANIES Thermo-Fluids Noble Oil Emerald Services Murphy's Waste Oil Synergy Oil LUBE SALES MOMENTUM Despite TPM being outside BPS's core LOBS, the team closed its strongest TPM quarter in five years. $52K Closed-Won Revenue 5 Closed-Won Opportunities STRATEGIC WIN KEY SUCCESS STORIES - 01 ACCOUNT GROWTH Prakash Pal BPS ISAM Impact 2026 AF $327K Account Expansion Akash Wadalkar generated $327K via new account creation. Waste sampling uncovered an estimated $2M future revenue potential. Best TPM in Five Years ISAMS DEPLOYED $9.1K $26KTop Contributor: Jigar Jani - $14K & 1,200 gallons. Top Contributor:
The first call. The open door. BDRs turn conversations into revenue. ABRAR THANGE $50K First ever ERTs Closed Won. Historic milestone unlocks a whole new segment. BIG WINS • EMPLOYEE SPOTLIGHTBDRs Are Moving to Revenue Generation. Starting Q3, BDRs shift from booking appointments to owning revenue. Training is underway we go live Q3.2026 TRANSFORMATION • EFFECTIVE Q3'26 PRATHMESH GAIKAWAD • Discussions in place to onboard 1-800-GOT-JUNK as a national account. • Meetings held with key stakeholders. • 550 locations identified for SERA rollout. SHAHBAZ DHALAIT$300K Dynamic Paint Solutions opened from scratch with strong long term growth potential. BDR Q1 DELIVERY 96% 745 SUPPORTING BDR APPOINTMENTS $64K MEDICAL MAIL BACK BDR 113% of target BDRBDR JESSICA SALVE $4.5M Core Health 5 hospitals, 13 care centers, 278 facilities. Biggest win of the quarter. SAKSHI KALASKAR Fuel tank project safe cleaning of 250,000 gallons in a high stakes industrial account.$233K
CHESICHESI CHESI Impact 2026. 107% of BOA. $5.0M delivered. New sales, zero-budget wins, and aged AR recovered Q1 sets a new standard. 107% BOA ACHIEVED $5.0M TOTAL REVENUE $2.2M NEW SALES REVENUE $547K AGED AR RECOVERED CHESI didn't just hit targets — they redefined them. $1.8M generated from $0 accounts. $547K recovered through 40 focused AR interventions. New locations added, dormant accounts reactivated, and SERA contracts locked in. "From zero-budget accounts to half a million invoiced - CHESI turned opportunity into revenue at every turn." DELPHI CONTROL SYSTEMS Soundarya MV $98K Invoiced ARCLIN & SWITCH LTD Deepak HR $88K Invoiced & $161K Invoiced JUNI SOLAR INC & CANON EQUIPMENT Shweta Wasnik $240K Invoiced & $500K Invoiced $474K 1,580 accounts re-engaged. Dormant revenue reactivated and growing. 114 Location Expansion New locations added. Bigger footprint, broader reach. 11 SERA Initiative 275 accounts identified. 11 enrolled in SERA contracts and counting. KEY INITIATIVES KEY WINS Drum Services Revival
SSAM Impact 2026. SSAMSSAM 9 territories managed, 6 handovers completed, SOP delivered. Impact at every step. Territory Wins 6 Territories Handed Over Smooth transitions executed. Zero disruption to ongoing pipeline. SSAM SOP Finalized Standard operating procedure developed and deployed across team. 21 Territories Engaged Key Initiatives Territory Management Territories owned end-to-end 21 Open Territory Outreach 8 New Assignments CALLS COMPLETEDREVENUE GENERATED $65.8K+ 11,089 EMAILS SENT 8,602 NEW OPPORTUNITIES 298 HANDOVERS SOP DELIVERY OUTREACH Proactive outreach resulted in 8 new territory assignments. 9 Territories engaged proactively Territories added from outreach results
INDUSTRIALINDUSTRIAL INDUSTRIAL SERVICES IMPACT 2026. Dormant accounts revived. Connections rebuilt. Pipeline expanding across HPC and Clean Harbors. CONTACTS VERIFIED OPPORTUNITIES GENERATED HPC & CLEAN HARBORS COVERAGE Active DORMANT ACCOUNT CLEANUP KEY ACHIEVEMENTS Customer Connections Rebuilt 350+ Contacts Verified PIPELINE GROWTH 50+ Opportunities Generated PILOT IMPACT HPC & Clean Harbors Synergies PIPELINE EXPANSION 350+ 50+ ACCOUNT REVIVAL CONTACT VERIFICATION CROSS-CAPABILITY DORMANT – ACTIVE Account Cleanup Underway Industrial Services Growth Engine Rebuilt engagement across HPC and Clean Harbors accounts. Improved account visibility and engagement through targeted contact validation. Expansion potential identified and cross-capability opportunities uncovered. Uncovered cross-service opportunities — one account, multiple revenue streams. Systematic review converting inactive accounts into active growth channels. Plot provokes proactive revival transforms dormant accounts into sustained pipeline. "Inactive accounts transformed into active growth channels — strengthening the Industrial Services pipeline."
CUSTOMER SUCCESSCUSTOMER SUCCESS Customer Success Impact 2026. 118% NEW NEW SALES TARGET $3.2M Q1 SALES VS $2.7M TARGET -25% CUSTOMER ESCALATIONS Escalalations dropped. Sales targets shattered. The team didn’t just hit numbers — they raised the bar on what Customer Success looks like. Every improvement, every win, every recognition this quarter was learned. Void Order Audits Sales order voods were hurting revenue and customer experience. Admin launched weekly audits and stakeholder reviews — strong enough to expand the programme to Norwell and Canada on May 1st. New QA Form A revamped QA form is live — faster evaluations, more consistent tracking. CSP Admin now conducts its own QA audits, adding a new layer of governance. 2 Ring Dashboard Launched April 28th — real-time visibility into service levels and call wait times. Views personalised by team and department. The whole operation, at a glance. Delivered $229K against a $120K target — nearly double. A key driver behind the team’s 118% attainment. Stepped up during a staffing shortage to support the Breslau team — full CSP load, no drop in quality. Earned appreciation from both sides. CUSTOMER SUCCESS OPERATIONS Abhishek KumarAbhaya Dhutamal Jaspal Rajpurohit EMPLOYEE SPOTLIGHT Led void order data gathering. Earned direct stakeholder recognition for thoroughness and real business impact.From cutting escalations to surpassing sales targets — here’s everything that moved the needle. "Escalations dropped from 1,013 in January to 799 in April — a testament to cross-team coordination done right.” PROCESS IMPROVEMENTS CSP ADVISOR
G C M · 孩 COMMERCIAL EXCELLENCEGovernment Contract Management 2026. $10.59M VS $110 - 100% TARGET 404 BIDS WORKED 213 SUBMISSIONS 68 CONTRACT AWARDS Pune’s GCM team managed the full lifecycle of U.S. and Canadian government bids from opportunity identification to final award setup with speed, accuracy, and cross-team collaboration. $2.18M Contract AISHWARYA & LALITKUMAR $1.5M Contract Canada CRM Strategic coordination across Canadian public sector, from bid to final award. PRASENJEET BHOSALE BPS Long Beach — Quarter’s largest U.S. win. Focused execution from pipeline to award. GOVT ISAM PROGRAM Expands beyond awards to customer engagement, retention, and future opportunity growth. From Award Management to Center of Excellence. The team now owns the full government contracting lifecycle pre-award through post-award customer engagement, retention, and growth. 2026 TRANSFORMATION • EFFECTIVE NOWOWN THE BID Pipeline on submission, every timeOWN THE AWARD Speed, accuracy, zero misses OWN THE ACCOUNT Retention, growth, long-term valueBids worked. Awards secured. Operations scaled. Q1 proves it. EMPLOYEE SPOTLIGHT & WAY FORWARD All 6 members onboarded & fully operational. Strengthens delivery capacity and continuity. BANGALORE TEAMGOVT - BIDSGOVT - BIDS
PROFILINGPROFILING 7,500 profiles created. 50% of the 2026 target — delivered in Q1. 7.5K PROFILES CREATED 50% OF 2026 TARGET 412 ER PROFILES5.5K WASTE CONTAINERS CLEANED 2K XPO BACKLOG CLEARED KEY ACHIEVEMENTS TEAM EXPANSION DATA CLEANUP Dubois: 5.5K Containers Cleaned Waste container data cleaned and validated across the board. BACKLOG CLEARED XPO: 2K Profiles (Oct ’25–Feb ’26) Long-standing XPO backlog fully resolved over a focused 5- month push. KEY INITIATIVES ALIGNMENT CUSTOMER SUCCESSUS & CA Profiling Support CGP COLLABORATION PROFILING IMPACT 2026. Bangalore — Added 10 HC New team hub established, expanding profiling into India LOB Alignment & Dedicated Queues Structured queue ownership by line of business for faster throughput Direct support extended to US and Canada Customer Success teams. Template Profiles with CGI Partnering with CGI to add template profiles — accelerating creation and approvals for approvals.
CASRCASR CASR Impact 2026. GCC manages corporate account health contract terms, pricing, billing, reporting & service resolution. Central point of contact across Account Managers, Operations, local sales, supply chain and the customer. Onboards key corporates with Norwell legal compliance, long-term ops partnerships & profitable solutions. Budget/Performance: 103%Q1 SUMMARY : 19- Projects Supported by Implementation Big Win • Standout Akash Ghodke Pre-Corp Support Procedure Samarthi Joshi Master Location File • Automated $10M 2026 PORTFOLIO CASR & CADMINS ACCOUNT MANAGEMENT IMPLEMENTATIONS CLIENT ONBOARDING Shubham Suryawanshi Built from the ground up. Now driving 5 live projects through its framework. Multiple sources. Varied formats. One clean file — ready in minutes. Goes beyond role responsibilities consistently, Strong support system for new & curated team members. Key Initiative- Automation Employee Spotlight Up & Above
QUALITYQUALITY TRAININGTRAINING&& IS QA SCORE VS 2.25 TARGET CS QA SCORE VS 2.70 TARGET NEW HIRES SINCE JAN’26 THROUGHOUT 93% PHY - 2.30 QAElevated Cross-Location Programmes Go Live Enhanced cross-location alignment across Nowwell & Bampton. Launched Calibration Excellence Program for scoring consistency. Benchmark raised,Talent onboarded & Excellence operationalised "Every score is a standard. Every hire is a statement. Every quarter is a step toward the Center of Excellence." 2.40 2.90 50+ 94% QUALITY WINS TRAINING WINS 100% throughout achieved in Q1 2026 — a benchmark of precision and consistency that sets the standard for the cohort. Inside Sales & Customer Success Aishwarya Q1 Training Star Quality Initiatives Training Initiatives Data-Driven Learning Inside SalesCustomer Success 2.33 – 2.40 2.73 – 2.90 Shifted focus from compliance to enhanced customer experience. Next Phase Develops targeted, data-driven learning plans. Aligned training interventions with business performance goals for measurable impact.
PEOPLE, CULTURE & LEARNING.
S L T C O N N E C T P R O G R A M S - R R R ( R E A C H , R E L I S H & R A P P O R T ) P U N E ( A P R I L ’ 2 6 )H R U P D A T E S B A N G A L O R E - A T U L ( S V P ) , R A J K U M A R ( C S ) , (IS&CS)- PUNE & BANGALORE O P DCOVERAGES N E W J O I N E R S & L E A D E R S C O N N E C T - I S & C S T E A M A S E E M ( C O M M E R C I A L O P E R AT I O N S ) & R A M ( H R S S )
A P P R E N T I C E S H I P P R O M O T I O N S C H E M E ( N A P S ) PUNE & BANGALORE
P U N E & B A N G A L O R E EMPLOYEE APPRECIATION DAY
A QUICK SNEAK-PEAK OF OUR GCC CAMPUSES
PUNEPUNEWe operate from 7th Floor, M-Agile, Smartworks, Baner, Pune
BANGALOREBANGALOREwe operate from 4th Floor, Brigade Triumph, Dasarahalli Main Rd, Sector B, Hebbal Kempapura, BLR
HYDERABADHYDERABADbeing the largest campus, we operate from 10th Floor of Skyview -20, Hi-tech city
Every successful journey has a starting point and these are the people who helped build the foundation. As part of the pilot phase, they embraced challenges, created processes and played a key role in shaping the growth journey of GCC Sales Org. Their efforts, resilience and belief in the vision continue to inspire the teams that followed. PIO NEERSO F P U N E & B A N G A L O R E
- “Joining from a non-BPO background, this journey has been both exciting and rewarding. From my first day to working with Canadian customers and consistently proving my performance, I’ve grown immensely. I’m grateful to my mentors and look forward to continuing this journey with curiosity and growth” I completed five years with the organization on 9 November 2025, a journey defined by growth, learning, and new opportunities. Starting as an Advisor and progressing to Senior Process Trainer, I’ve had the privilege of training teams across Pune, Bangalore, and the US. My passion for continuous learning keeps me motivated, while patience and empathy have been my greatest leadership lessons. My mantra: Stay curious, keep learning, and never stop growing. HIMANI MAHESHWARI NEHA KADAM - “Reaching my five-year milestone at Clean Harbors feels truly special. Starting in Inside Sales as part of the BPS pilot batch and now moving to the Profiling team, I’ve had great opportunities to learn and grow. I’m grateful for the recognition and support that made this journey so rewarding.” PRACHI SHINDE SIDDHARTH TYAGI -Completing 5 years at Clean Harbors has been a fulfilling journey of learning, growth, and responsibility. I began my career here as the first fresher at Clean Harbors Pune, joining as a Trainee Associate in my very first job. Over the years, I’ve steadily grown by embracing new challenges and expanding my skills. Today, I proudly contribute as a Process Specialist, reflecting my progressive journey with the organization. Clean Harbors has played a pivotal role in shaping my professional confidence and long- term aspirations. HARISH NAIR - “What began as joining a fledgling team of 10 in Pune has grown into something the walls can barely contain and that very space constraint is the most eloquent proof of our success!!! During these 5 years, I had an opportunity to travel to US to see firsthand how GCC and our headquarters, thousands of miles apart can operate as one unified company. These experiences didn't just broaden my perspective, they deepened my commitment to the mission we share.” PROUD TO BE A PART OF CLEANHARBORS!!! P U N E
B A N G A L O R E My journey at Clean Harbors has been filled with continuous learning and meaningful contributions. I’ve realized the importance of collaboration and the impact of recognition. These experiences make working here truly rewarding. Starting in a small pilot team and seeing it grow has been an incredible experience. Collaborating with peers and leadership taught me valuable lessons. Team outings and shared moments remain some of my best memories. My two years at Clean Harbors have been a strong learning experience with supportive leadership and a transparent work environment. Being part of the pilot batch helped me grow quickly and build confidence. I’ve developed a more structured and consultative approach to sales. It’s been a great two years at CHES, collaborating across multiple teams and stakeholders. I’ve learned that patience is key to success in sales. The experience has been both engaging and enriching. It’s been a great two years at CHES, collaborating across multiple teams and stakeholders. I’ve learned that patience is key to success in sales. The experience has been both engaging and enriching. Over the past two years at Clean Harbors, I’ve grown by embracing challenges that strengthened my skills and resilience. I’ve learned the importance of teamwork, adaptability, and staying composed under pressure. Collaborating with supportive colleagues has made even tough moments rewarding and turned challenges into shared successes. DEEPAK HR NETHRAVATHI AP SOUNDARYA MV ARAVINDA A ANJALI KHODIAR RUPAM NARZARI
B A N G A L O R E Abhishek Kumar - For the past two and a half years at Clean Harbors, my journey from transitioning into Customer Success without prior experience to becoming a Process Specialist has been both challenging and rewarding. With the constant support of my leaders and team, I was able to grow professionally, earn around eight Best Performer awards over two years, and build confidence in my role. I’m grateful for this journey and excited to continue learning, growing, and achieving new milestones ahead. Dhananjay Modhave - Clean Harbors truly recognizes and rewards hard work. If you are dedicated and want to learn, the leadership team gives you the support and opportunities you need to move up the ladder. I am very excited about my long-term future here. It feels great to work for a stable company that takes care of its employees and helps them build a lasting career. I highly recommend Clean Harbors to anyone looking for a great place to grow!
THANK YOUY A S H S I N G H For nearly two years, Yash has been more than a part of Ankur, he has been one of the forces quietly shaping it behind the scenes. Through every challenge, transition and milestone, he led with consistency, patience and an unwavering sense of responsibility. While many moments were visible, much of his contribution lived in the details - the coordination, the organisation, the late hours, the follow-ups and the countless efforts that kept Ankur moving forward when the path ahead was uncertain. The structure we relied on, the momentum we built and the culture we nurtured carry his imprint in ways words can scarcely capture. As we turn the final pages of Samvaad, it feels only right that this journey closes with gratitude for someone who helped make so much of it possible. This magazine is a celebration of every individual who shaped Ankur and woven through every page is the dedication, leadership, and commitment Yash brought to the committee over the last two years. Thank you Yash, for leading with heart, for standing steady through every phase and for giving so much of yourself to Ankur. Your contribution will always remain a part of its story.
CONNECTION, VOICES, PEOPLEDI N S P I R I N G B U S I N E S S L E A D E R S SSTAYSTAYTUNEDTUNED B Y AMVAA
Thank You for Turning These Pages With Us The first edition of SAMVAAD is just the beginning of our journey to connect, celebrate, and share stories that matter. Your feedback, ideas, and suggestions will help us make every edition more engaging and meaningful. We'd love to hear from you. 📧 Team Ankur teamankur@cleanharbors.com Together, let's continue the conversation and make every edition of Samvaad even better.