This newsletter from Ram Care covers September 2026 events, including Father's Day and World Gratitude Day. It announces the head office move, a 24-hour cancellation policy, upcoming public holidays, and a new client portal called SITA. It also details September outings from the Day Respite Centre and a fee schedule change effective 1 October 2026.
This is the September 2026 newsletter from Ram Care, a support at home and respite service provider based in Springwood, Queensland. It is addressed to participants, families, carers and visitors. The newsletter opens with a seasonal message celebrating spring, Father's Day and World Gratitude Day, emphasising family connection and gratitude.
The newsletter includes several operational updates. It reminds readers that the Ram Care Head Office has moved to 34 Fitzgerald Ave, Springwood Mall, Springwood QLD 4127, alongside the Day Respite Centre. A new 24-hour cancellation policy for all scheduled services is announced, with contact details for changes and urgent service requests.
Office hours are listed as 8:30am to 4:30pm Monday to Friday, closed on public holidays. Contact information is provided for accounts, reimbursement, monthly statements, complaints and compliments. The upcoming public holiday is the King's Birthday on Monday 5 October 2026, with a note that only essential services will continue on that day.
The Day Respite Centre section highlights three planned outings for September: Redlands Coast Museum and lunch at Redlands RSL on 9 September, Toowoomba Carnival of Flowers and picnic lunch in the park on 24 September, and the Ram Care Respite 3rd Anniversary Celebration and lunch at Redbank Plains Tavern on 30 September. Each outing costs $224. Weekly cultural days are also listed.
A major feature is the introduction of SITA, a customised client portal. SITA stands for Support, Information, Transparency and Accessibility. It provides access to care plans, fortnightly budget statements, invoices, roster schedules, secure messaging with a Care Partner, and notifications. Instructions for logging in at app.ramcare.com.au are included.
The newsletter concludes with a letter informing participants of a fee schedule change effective 1 October 2026 due to rising operational costs. It reassures readers that the team will work with them to manage their Support at Home funding and minimise impact. Contact details for questions are provided. A 30-day gratitude journal with daily prompts is also included.