A performance summary for the STAR Board, reporting management data on operational measures. It covers status categories (on target, within tolerance, out of target, no target, contextual) with counts and percentages. The document details specific measures: repairs (outstanding, overdue, responsive, programmed), customer registrations, major adaptations and staff turnover. Performance trends…
This is a STAR Board Performance Paper for 2026-27, presenting management performance data to support the Board's oversight and assurance responsibilities. It is intended for board members and senior management reviewing operational KPIs.
The document reports 25 measures, of which 14 have reportable targets. It categorises them into five statuses: on target (10 measures, 72%), within tolerance (2, 14%), out of target (2, 14%), no target (5 measures, financial still to be confirmed) and contextual (6 measures, for information only).
Performance trends from Period 1 to Period 4 show positive results across several operational measures. Outstanding repairs reduced from 841 to 630, overdue repairs from 254 to 137, both above threshold. Responsive repairs completed at first visit remained above 90% and reached 95.57% in Period 4. Programmed repairs stayed between 99.25% and 100%.
Customer registrations for online services increased from 20.86% to 24.03%, within tolerance of the 25% threshold. Areas needing attention include major adaptations completed within 90 days at 30.77% against a 70% threshold, and voluntary staff turnover increasing from 1.23% to 1.83%, with a YTD average of 2.01%.