KMES Citizens Charter 2026

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KANLURANG MAYAO ELEMENTARY SCHOOL CITIZEN’S CHARTER 2026 (2nd Edition)

2 I. Brief History of Kanlurang Mayao Elementary School Kanlurang Mayao Elementary School (KMES) is a public elementary school located along Topaz Street, Executive Village, Barangay Kanlurang Mayao, Lucena City, Quezon Province. It is under the Department of Education, Schools Division Office of Lucena City, North District, and is committed to providing quality, inclusive, and learner-centered education. Established in 1975, the school was founded to address the educational needs of children in the community. It stands on a 4,462-square-meter lot donated by the generous spouses Francisco Banaas and Benita Lisan. In its early years, the school operated in a Philippine-American (RP-US) Bayanihan-type school building and initially offered primary-grade education. As the community grew, the school expanded its services and became a complete elementary school in 1980, with Mrs. Aurora Oboza as its first principal. This milestone marked an important step in providing accessible elementary education to more children in the area. Through the years, KMES has continued to develop through the dedication of its school heads, teachers, non-teaching personnel, parents, and community stakeholders. From its humble beginnings, the school has remained committed to strengthening literacy and numeracy, promoting inclusive education, fostering positive values, and ensuring a safe and supportive learning environment. From its establishment in 1975 to the present, the history of KMES reflects the enduring value of community support, dedicated service, and a collective commitment to every child's education Today, Kanlurang Mayao Elementary School continues to uphold its mission of delivering quality and equitable education. Guided by a shared commitment to excellence and partnership, KMES strives to nurture competent, responsible, and values-oriented learners who can contribute positively to society and remain as a vital force in shaping the future, empowering the youth and inspiring generations to strive for excellence and success.

3 School Organizational Structure KANLURANG MAYAO ELEMENTARY SCHOOL

4 II. Mandate The Department of Education was established through the Education Decree of 1863 as the Superior Commission of Primary Instruction under a Chairman. The Education agency underwent many reorganization efforts in the 20th century to better define its purpose vis-à-vis the changing administrations and charters. The present-day Department of Education’s mandate was established through Republic Act 9155, otherwise known as the Governance of Basic Education Act of 2001. The RA substantially provides that the Department of Education (DepEd) formulates, implements, and coordinates policies, plans, programs, and projects in the areas of formal and non-formal basic education. It supervises all elementary and secondary education institutions, including alternative learning systems, both public and private; and provides for the establishment and maintenance of a complete, adequate, and integrated system of basic education relevant to the goals of national development. III. Vision We dream of Filipinos who passionately love their country and whose values and competencies enable them to realize their full potential and contribute meaningfully to nation building. As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders. IV. Mission To protect and promote the right of every Filipino to quality, equitable, culturebased, and complete basic education, where: a. Students learn in a child-friendly, gender-sensitive, safe, and motivating environment. Teachers facilitate learning and constantly nurture every learner. b. Administrators and staff, as stewards of the institution, ensure an enabling and supportive environment for effective learning to happen. c. Family, community, and other stakeholders are actively engaged and share responsibility for developing life-long learners.

5 V. Service Pledge The Department of Education is committed to providing learners with quality basic education that is accessible, inclusive, and liberating through: • Proactive leadership • Shared governance • Evidence-based policies, standards, and programs • A responsive and relevant curriculum • Highly competent and committed officials, and teaching and non-teaching personnel • An enabling learning environment The Department upholds the highest standards of conduct and performance to fulfill stakeholders’ needs and expectations by adhering to constitutional mandates, statutory, and regulatory requirements, and sustains client satisfaction.

6 LIST OF SERVICES

7 EXTERNAL SERVICES

8 1. Acceptance of Employment Application for Teacher I Position – Walk-in In line with DepEd Order No. 7, s. 2023 entitled “Guidelines on Recruitment, Selection and Appointment in the Department of Education”, schools have provided teacher-applicants an avenue to submit their complete application requirements to the school, for onward submission to the District/Schools Division Office for evaluation and assessment. This is only for the acceptance of employment applications for Teacher I positions for walk-in. This service charter outlines the steps in the acceptance of employment applications for Teacher I positions through walk-in. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) G2G (Government to Government) Who may avail: Teacher-applicant CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Teacher-applicants are requested to bring one (1) original/certified true copy and one (1) photocopy of each requirement. Letter of Intent addressed to the Head of School Client Duly accomplished Personal Data Sheet (CS Form No. 212 Revised 2025) with Work Experience Sheet Civil Service Commission Valid and updated PRC License Philippine Regulatory Commission Certificate of Eligibility/Report of Rating, if applicable Philippine Regulatory Commission Scholastic/ academic records such as, but not limited to, Transcript of records (TOR) and Diploma, including completion of graduate and post-graduate units/degrees, if applicable Last school attended Certificate of training/s, if applicable Training provider/s Certificate of Employment, Contract of Service, or duly signed Service Record, whichever is/are applicable Previous/Current Employer Latest Appointment, if applicable Previous/Current Employer Performance Rating in the last rating period (s) covering one (1) year performance in the current / latest position prior to the deadline of submission, if applicable; Previous/Current employer

9 Checklist of Requirements and Omnibus Sworn Statement and the Authenticity and Veracity (CAV) of the documents submitted and Data Privacy Consent Form pursuant to RA No. 10173 (Data Privacy Act of 2012), notarized by authorized Official; and Other documents as may be required by the HRMPSB for Comparative Assessment which includes, but not limited to: iii. Means of Verification (MOVs) showing Outstanding Accomplishments, Application of Education, and Application of Learning and Development reckoned from the date of last issuance of appointment; and iv. Photocopy of the Performance Rating obtained from the relevant work experience, if Performance Rating in Item 20(i) is not relevant to the position to be filled, if applicable. Annex C of DepEd Order No. 7, s. 2023 p.100 For authorized representative Authorization Letter – One (1) Original Copy Client Identification Card - One (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: Client • Philippine ID • Passport • Driver's License • Professional Regulation Commission (PRC) ID • Philippine Postal ID Identification Card - One (1) photocopy of any government-issued valid ID of the authorized person, which may include, but is not limited to, the following: • Philippine ID • Passport • Driver's License • Professional Regulation Commission (PRC) ID • Philippine Postal ID Authorized Representative of the Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Submit the complete requirements 1.1 Receive documents and stamp “RECEIVED” and provide receiving copy None 5 minutes Administrative Aide / Administrative Officer II/

10 School Head 1.2 Check documents for completeness, accuracy, veracity and authenticity and fill out checklist of requirements Note: In case of lacking documents, inform applicants of the lacking documents needed, and to submit before the deadline. None 30 minutes Administrative Officer II/ School Head 1.3 Forward the documents with the checklist of requirements to the School Head for signature None 10 minutes Administrative Officer II 1.4 Sign the checklist of requirements None 30 minutes School Head 1.5 Inform applicant of next steps* None 5 minutes Administrative Officer II/School Head TOTAL: None 1 hour, 20 minutes *Note: The documents will be forwarded to the Division Sub-Selection Committee in School for the initial evaluation of the applicant’s qualifications.

11 2. Administration of the Philippine Early Childhood and Development (ECD) Checklist This service charter details the process of administering the Philippine Early Childhood and Development (ECD) Checklist to children who will turn five (5) years old from November 1st to December 31st who did not complete an Early Childhood Care and Development (ECCD) program for one (1) year for the purpose of being eligible to enroll into Kindergarten in alignment with the provision of DepEd Order No. 15, s. 2025. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) Who may avail: Children (or parents of children) who will turn five (5) years old from November 1st to December 31st within the school year, intending to enroll in kindergarten, who did not complete an Early Childhood Care and Development (ECCD) program for one (1) year CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: • Certificate of Live Birth (Local Civil Registry – One (1) original copy and one (1) photocopy • Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents, and Affidavit of Undertaking to be executed by parents (1 original copy, 1 photocopy) - One (1) original copy and one (1) photocopy • If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy • Baptismal Certificate - One (1) original copy and one (1) photocopy Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E

12 1. Submit the required documents 1.1 Receive the documents and verify if the child will turn five (5) years old from November 1st to December 31st within the same school year None 5 minutes Kindergarten Teacher 1.2 Inform the parent on taking the ECD Checklist Note: If the child is present, the ECD Checklist must be undertaken. If the child is not present, schedule the administration of the ECD Checklist. None 5 minutes Kindergarten Teacher 2. Take the ECD Checklist 2.1 Administer the ECD Checklist to the child None 3 hours Kindergarten Teacher 2.2 Release the results of the ECD Checklist None 20 minutes Kindergarten Teacher 3. Accept the ECD Checklist results and proceed to enrollment. 3.1 Assist the Client in starting the enrollment process* None 5 minutes Kindergarten Teacher TOTAL: None 3 hours, 35 minutes Note: Refer to the service charter on “Enrollment”

13 3. Enrollment – Walk-in This process details the procedure for formally accepting learners in the school for the school year. Clients shall complete the basic education enrollment form, confirmation slip, along with other specific requirements depending on their grade level and eligibility requirements. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) Who may avail: Learners/ Parents/ Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Basic Education Enrollment Form (BEEF) – One (1) original copy and one (1) photocopy School Confirmation Slip – One (1) original copy and one (1) photocopy School For students from private school with remaining balance Notarized Affidavit of Undertakings (for the Client temporary enrollment of transferring learners/students unable to provide proof of grade level due to having a remaining balance in a private school) – One (1) original copy Kindergarten Kindergarten Eligibility Standards from DepEd Order No. 15, s. 2025: ● Children aged five (5) years old by October 31st of the school year they enrolled in; or ● Children who will turn five (5) years old from November 1st to December 31st provided that they have completed an Early Childhood Care and Development (ECCD) program for one (1) year; or ● Children who will turn five (5) years old from November 1st to December 31st provided they undergo and meet the standards in the Philippine Early Childhood and Development Checklist (ECD) administered by the kindergarten teachers of the receiving school during the enrollment period until the first week of classes PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

14 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client In addition to the PSA Birth Certificate, children deemed eligible by having completed an Early Childhood Care and Development (ECCD) program for one (1) year: ● Certificate of Completion/Attendance - One (1) original copy Public or private Child Development Centers (CDCs)/Learning Centers (LCs) that are granted with permit or recognition In addition to the PSA Birth Certificate, children deemed eligible by undergoing and meeting the standards in the Philippine Early Childhood and Development Checklist (ECD): ● ECD Checklist – One (1) original copy School Grade 1 Grade 1 Eligibility Standards from DepEd Order No. 17, s. 2025: ● Students who have completed or are candidates for completion in the Kindergarten Program in DepEd-authorized schools and center; or ● Students who have completed or are candidates for completion in any form of Kindergarten Program in schools without a government permit or recognition (i.e., Home)

15 PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client Kindergarten Certificate of Completion, if available at the time of early registration – One (1) original copy for verification, and one (1) photocopy School For learners deemed eligible by having completed or are candidates for completion in any form of Kindergarten Program in schools without a government permit or recognition: ● Philippine Educational Placement Test (PEРТ) Certificate of Rating, if available at the time of early registration – One (1) original copy and one (1) photocopy Bureau of Education Assessment (BEA), DepEd Central Office PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

16 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client School Form 9 (School Report Card) Grade 6 – One (1) original copy School For learners deemed eligible by passing the Philippine Educational Placement Test (PEPT): ● Philippine Educational Placement Test (PEРТ) Certificate of Rating, if available at the time of early registration (1 original copy, 1 photocopy) Bureau of Education Assessment (BEA), DepEd Central Office For learners deemed eligible by passing the Accreditation and Equivalency (A&E): ● A&E Certificate of Rating / Presentation of Portfolio Assessment (PPА) Certificate (1 original copy, 1 photocopy) School/Learning Center/Division Office PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

17 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client School Form 9 (School Report Card) Grade 10 – One (1) original copy School For learners deemed eligible by passing the Philippine Educational Placement Test (PEPT): ● Philippine Educational Placement Test (PEРТ) Certificate of Rating, if available at the time of early registration (1 original copy, 1 photocopy) Bureau of Education Assessment (BEA), DepEd Central Office For learners deemed eligible by passing the Accreditation and Equivalency (A&E): ● A&E Certificate of Rating / Presentation of Portfolio Assessment (PPА) Certificate (1 original copy, 1 photocopy) School/Learning Center/Division Office Balik-Aral Learner (Any Grade Level) Balik-Aral Learner Eligibility Standards from DepEd Order No. 17, s. 2025: ● Philippine Educational Placement Test (PEРТ) Passer ● Accreditation and Equivalency (A&E) Passer

18 PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client For learners deemed eligible by passing the Philippine Educational Placement Test (PEPT): ● Philippine Educational Placement Test (PEРТ) Certificate of Rating, if available at the time of early registration (1 original copy, 1 photocopy) Bureau of Education Assessment (BEA), DepEd Central Office For learners deemed eligible by passing the Accreditation and Equivalency (A&E): ● A&E Certificate of Rating / Presentation of Portfolio Assessment (PPА) Certificate (1 original copy, 1 photocopy) School/Learning Center/Division Office

19 Special Needs Education Program Special Needs Education Program Eligibility Standards from DepEd Order No. 17, s. 2025: ● Children diagnosed with special needs aged five (5) years old by October 31st of the school year they enrolled in. PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar If the PSA Birth Certificate is not available during the time of enrollment, any of the Client following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy PWD I.D. – One (1) original copy for verification, and one (1) photocopy Persons with Disability Affairs Office If PWD I.D. is not available, a Medical evaluation and diagnosis may also be provided – One (1) original copy for verification, and one (1) photocopy Licensed Medical Professional Basic Literacy Program (BLP) PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

20 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy Client ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy SF 9 (report card) or SF 10 (formerly called Form 137) – One (1) original copy School ALS Elementary ALS Elementary Eligibility Standards from DepEd Order No. 17, s. 2025: ● BLP Completer/Passer PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

21 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client Kindergarten Certificate of Completion/ECCD School ● A&E Elementary Level Certificate of Rating - One (1) original copy and one (1) photocopy ● ALS Form 5 (if available) - One (1) original copy and one (1) photocopy *Learners from International schools with congressional franchise or Presidential Decree PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

22 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client Non-Filipino learners may also provide authenticated birth certificate from the country of origin - One (1) original copy and one (1) photocopy Client Latest SF 9 (report card) or any equivalent academic record will be required for submission during the school year - One (1) original copy School *Learners from Philippine Schools Overseas (any grade level) and Foreign Schools Abroad PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar If the PSA Birth Certificate is not available during the time of enrollment, any of the Client

23 following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Non-Filipino learners may also provide authenticated birth certificate from the country of origin - One (1) original copy and one (1) photocopy Client *Learners from schools without a government permit or recognition (at any grade level) PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

24 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including Client name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy PEPT result - One (1) original copy and one (1) photocopy Bureau of Education Assessment (BEA), DepEd Central Office *Displaced learners due to calamities and conflict PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

25 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy Client SF9 or SF10 should be provided during the school year, subject to availability School *Persons Deprived of Liberty (PDLs) enrolling in ALS PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar If the PSA Birth Certificate is not available during the time of enrollment, any of the Client

26 following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy If the PSA Birth Certificate or any of the secondary documents is not available during the time of enrollment, the Certificate of PDLs' Identity may be provided – One (1) original copy Bureau of Jail Management and Penology - Office of the Warden *Residents of rehabilitation facilities enrolled in ALS PSA Birth Certificate (formerly NSO) – One (1) original copy and one (1) photocopy Philippine Statistics Authority / Local Civil Registrar

27 If the PSA Birth Certificate is not available during the time of enrollment, any of the following secondary documents may be provided: ● National ID – One (1) original copy for verification, and one (1) photocopy ● Certificate of Live Birth (Local Civil Registry - One (1) original copy and one (1) photocopy ● PhilHealth ID - One (1) original copy and one (1) photocopy ● Marriage Certificate of parents - One (1) original copy for verification, and one (1) photocopy ● PWD ID - One (1) original copy for verification, and one (1) photocopy ● Barangay certification that could establish the child's identity, including Client name of the child, date of birth, sex, and name of parents g. Affidavit of undertaking to be executed by parents - One (1) original copy and one (1) photocopy ● If, upon enrollment, the learner is determined to be a foundling, an NSO or PSA issued Certificate of Foundling - One (1) original copy and one (1) photocopy ● Baptismal Certificate - One (1) original copy and one (1) photocopy For authorized representative Authorization Letter – One (1) Original Copy Applicant / Client Identification Card - One (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: ● Philippine Identification System (Philsys) ID/ePhilID ● Philippine Passport ● Driver's License ● Philippine Regulation Commission (PRC) ID ● Unified Multi-Purpose ID (UMID) ● Voter’s ID ● Senior Citizen ID ● Philippine Postal ID ● Philhealth ID ● Barangay ID Applicant / Client

28 Identification Card - One (1) photocopy of any government-issued valid ID of the authorized person, which may include, but is not limited to, the following: ● Philippine Identification System (Philsys) ID/ePhilID ● Philippine Passport ● Driver's License ● Philippine Regulation Commission (PRC) ID ● Unified Multi-Purpose ID (UMID) ● Voter’s ID ● Senior Citizen ID ● Philippine Postal ID ● Philhealth ID ● Barangay ID Authorized Representative of the Applicant / Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E For regular enrollment 1. Fill-out the BEEF 1.1 Check the completeness of information in the None 15 minutes School Enrollment Focal Person BEEF and other relevant requirements 2. Submit complete requirements 2.1 Receive and log complete requirements Note: If submitted requirements are deemed incomplete, tag as temporary enrolled and require Client to submit an Affidavit of Undertaking. None 15 minutes School Enrollment Focal Person 2.2 Provide Client status of enrollment None 10 minutes Teacher / Adviser 2.3 Endorse list of enrollees to Records/ Registrar of Incoming Kindergarten/ Grade 1 / Grade 7 / Grade 11 / Balik-Aral / Transferees/ SNED TOTAL (for regular enrollment): None 40 minutes

29 4. Handling of Incoming Documents Incoming documents are official mails, letters, correspondence, and communications from external and internal clients of the school, addressed to school personnel. These documents shall be received by the Office of the School Head for recording and routing to the concerned office or person. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2B (Government to Business) G2C (Government to Citizen) G2G (Government to Government) Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Official Communication addressed to the School / School Head Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Submit copy of letter/official communication 1.1 Receive the official communication, log in to the incoming communication logbook, and forward to the School Head None 5 minutes Administrative Officer II / Designated Personnel 1.2 Provide instructions for the routing of communication None 10 minutes School Head 1.3 Route the official communication to the concerned personnel None 15 minutes Administrative Officer II / Designated Personnel TOTAL: None 30 minutes

30 5. Issuance of Learners’ Academic Records for Certification for Local Employment This service charter outlines the procedure for securing certified learners’ academic records to ensure their authenticity and legitimacy as required by local employers. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) Who may avail: Past learners / Alumnae / Alumnus CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Letter Request – One (1) original copy Client Any government-issued valid ID – One (1) original and one (1) photocopy Client For authorized representative Authorization Letter – One (1) Original Copy Client Identification Card - One (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: ● Philippine Identification System (Philsys) ID/ePhilID ● Philippine Passport ● Driver's License ● Professional Regulation Commission (PRC) ID ● Unified Multi-Purpose ID (UMID) ● Voter’s ID ● Senior Citizen ID ● Philippine Postal ID ● Philhealth ID ● Barangay ID Clilent CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Submit required documents 1.1 Receive and check the submitted requirements Note: Inform Client that s/he will be notified once the requested document is complete. None 5 minutes School Designated Registrar/ Records Custodian/

31 1.2 Search for the academic school records as requested by the client (SF9 or SF10 whichever is available) None 40 minutes School Designated Registrar/ Records Custodian/ 1.3 Check and validate the None 5 minutes School Designated information in the Request letter and the available school records Registrar/ Records Custodian/ 1.4 Prepare certified learner’s academic records (SF9 and SF10) and submit to School Head for signature None 3 hours School Designated Registrar/ Records Custodian/ 1.5 Sign certified learner’s academic records (SF9 and SF10) and forward to records officer for release None 3 minutes School Head 1.6 Inform Client on the availability of the requested document None 3 minutes School Designated Registrar/ Records Custodian/ 2. Claim the requested document 2.1 Release the certified learner’s academic records (SF9 and SF10) to the client None 3 minutes School Designated Registrar/ Records Custodian/ TOTAL: None 3 hours, 59 minutes

32 6. Issuance of Academic School Records (ASR) for Certification, Authentication and Verification (CAV) This service pertains to the issuance of Academic School Records Form (ASR) for past and current learners for the application of Certification, Authentication, and Verification (CAV) in accordance with DepEd Order No. 048, s. 2017. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) Who may avail: Past and current learners CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement CAV Form 1 – one (1) original copy School For Elementary and Secondary Graduates Diploma – one (1) original copy and two (2) certified true copies Applicant / Client Form 137/School Form 10 – two (2) certified true copies School attended Certificate of Completion – two (2) original copies School attended School Transmittal Letter – one (1) original copy School attended PSA Birth Certificate – one (1) photocopy Philippine Statistics Authority (PSA) Note: The birth certificate is for validation purposes only Passport – one (1) photocopy of the bio page Note: The passport is for validation purposes only Department of Foreign Affairs Latest passport-size picture – two (2) pieces Applicant / Client Long Brown Envelope – one (1) piece Applicant / Client If Lost Diploma Sworn Statement of any two (2) of the applicant's classmates, principals, or teachers; and supported by either the school graduation photos, souvenir program, or graduation program – one (1) original copy Applicant / Client

33 Duly certified copy of either Form 137 or Form 138 of the learner on file in any Tertiary Learning Institutions; or diploma / transcript of records on file in the learner's current / previous employer/s – one (1) original copy Applicant / Client In case of non-availability of Form 137 Sworn Statement of any two (2) of the applicant's classmates, principals, or teachers; and supported by either the school graduation photos, souvenir program, or graduation program – one (1) original copy Applicant / Client Duly certified copy of either Form 137 or Form 138 of the learner on file in any Tertiary Learning Institutions; or diploma / transcript of records on file in the learner's current / previous employer/s – one (1) original copy Applicant / Client For authorized representative Authorization Letter – One (1) Original Copy Applicant / Client Identification Card - One (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: • Philippine Identification System (Philsys) ID/ePhilID • Philippine Passport • Driver's License • Professional Regulation Commission (PRC) ID • Unified Multi-Purpose ID (UMID) • Voter’s ID • Senior Citizen ID • Philippine Postal ID • Philhealth ID Applicant / Client Identification Card - One (1) photocopy of any government-issued valid ID of the Authorized Representative of the Applicant / Client

34 authorized person, which may include, but is not limited to, the following: • Philippine Identification System (Philsys) ID/ePhilID • Philippine Passport • Driver's License • Professional Regulation Commission (PRC) ID • Unified Multi-Purpose ID (UMID) • Voter’s ID • Senior Citizen ID • Philippine Postal ID • Philhealth ID CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E If Academic School Records (ASR) is available at the School Level 1. Submit the required documents to the School Principal’s Office 1.1 Receive and check the authenticity of the submitted documents and issue CAV Form 1 to client None 15 minutes Registrar/ Designated School Records Custodian 2. Fill out CAV Form 1 and submit to School Principal’s Office 2.1 Receive the filled out form and search for the academic school record (ASR) None 2 hours Registrar/ Designated School Records Custodian 2.2 Countercheck the accuracy of entries in the academic school records (ASR) with the submitted documents Note: If documents were found to have a discrepancy with school records, instruct the Client to proceed to SDO to request for a correction of school entries. None 30 minutes Registrar/ Designated School Records Custodian 2.3 Photocopy the ASR and Diploma in two copies and stamp with “Certified True Copy” None 20 minutes Registrar/ Designated School Records Custodian

35 2.4 Prepare transmittal letter and certification of graduation in two copies None 30 Minutes Registrar/ Designated School Records Custodian 2.5 Forward the ASR with transmittal and certification of graduation to the School Head for signature None 15 minutes Registrar/ Designated School Records Custodian 2.6 Check the accuracy and veracity of the Academic School Records and Certification, and affix signature. None 1 hour School Head 2.7 Dry seal the CAV documents and put it in a sealed brown envelope None 10 minutes Registrar/ Designated School Records Custodian 2.8 Release the documents and inform the client to bring it to the Regional Office for CAV. None 10 minutes Registrar/ Designated School Records Custodian 3. Claim the documents sealed in a brown envelope and sign the logbook 3.1 Inform the Client to bring the documents to the Regional Office for CAV. None 5 minutes Registrar/ Designated School Records Custodian If Academic School Records (ASR) is not available at the School Level 1. Submit the required documents to the School Principal’s Office 1.1 Receive and check the authenticity of the submitted documents and issue CAV Form 1 to client None 15 minutes Registrar/ Designated School Records Custodian 2. Fill out CAV Form 1 and submit to School Principal’s Office 2.1 Receive the filled out form and search for the academic school record (ASR) None 2 hours Registrar/ Designated School Records Custodian

36 2.2 Countercheck the accuracy of entries in the academic school records (ASR) with the submitted documents Note: If documents were found to have a discrepancy with school records, instruct the Client to None 30 minutes Registrar/ Designated School Records Custodian proceed to SDO to request for a correction of school entries. 2.3 Prepare a School Referral Form (CAV 2) and advise Client to submit the filled-out CAV 2 Form to the Schools Division Office None 15 minutes Registrar/ Designated School Records Custodian TOTAL (if ASR is available at the School level): None 5 hours, 15 minutes TOTAL (if ASR is not available at the School level): None 3 hours

37 7. Issuance of Reconstructed Diploma This service charter outlines the procedures in requesting the issuance of a reconstructed diploma in case of damage and loss, as requested by the receiving/client. The reconstruction of diploma is only allowed for CAV purposes, as of DepEd Order No. 48, s.2017. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) Who may avail: Past learners / Alumnae / Alumnus CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Sworn Statement of any two (2) of the applicant's classmates, principals, or teachers; and supported by either the school graduation photos, souvenir program, or graduation program (1 Original, 1 Photocopy) Client Duly certified copy of Form 137 or Form 138 of the learner on file in any Tertiary Learning Institutions; transcript of records on file in the learner's current / previous employer/s. Client If alumna is already married Marriage Certificate for married women – One (1) original and one (1) photocopy Philippine Statistics Authority For authorized representative Special Power of Attorney (SPA) – One (1) original and one (1) photocopy Client Identification Card - One (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: • Philippine ID/National ID • Passport • Driver's License Client • Professional Regulation Commission (PRC) ID • Philippine Postal ID CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESS ING TIME PERSON RESPONSIBLE

38 1. Submit required documents 1.1 Receive and check the submitted requirements. Note: Inform Client that s/he will be notified once the requested document is available. None 5 minutes School Designated Registrar/ Records Custodian/ 1.2 Prepare the reconstructed diploma submit to School Head for signature None 2 days School Designated Registrar/ Records Custodian/ 1.3 Sign the reconstructed diploma and forward to records officer for release None 10 minutes School Head 1.4 Inform Client on the availability of the requested document None 3 minutes School Designated Registrar/ Records Custodian/ 2. Claim the requested document 2.1 Release the requested document to the client None 5 minutes School Designated Registrar/ Records Custodian/ TOTAL: None 2 days, 23 minutes

39 8. Issuance of School Form 10 This service charter outlines the procedures of the issuance of School Form 10 (Form 137) from the originating school to the receiving school upon the transfer of the elementary learner, requested through the Learners Information System (LIS). DepEd Order No. 54, s. 2016 mandates schools to deliver the SF 10 within thirty (30) days. This service charter outlines the procedures starting from the receipt of the request from the receiving school to the release of the requested SF 10 by the outgoing school for delivery through hand-carry or third-party courier. Office or Division: Kanlurang Mayao Elementary School Classification: Complex Type of Transaction: G2B (Government to Business) G2C (Government to Citizen) Who may avail: Receiving School CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement LIS Request Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Access the LIS and request for the SF 10 of incoming Elementary and JHS 1.1 Generate the requested information and notify the School Registrar to prepare the SF 10 of the concerned learners None 1 hour LIS-in-Charge 1.2 Prepare a Transmittal, along with the SF 10 and forward to the School Head for signing None 3 days School Registrar 1.3 Sign the Transmittal and SF 10, then return to the School Registrar for release None 1 hour School Head 1.4 Process and send the SF 10 to the receiving school by hand or through a third-party courier. Note: Client may track the status of delivery provided by the thirdparty courier. None 1 day School Registrar TOTAL: None 4 days, 2 hours

40 9. Issuance of School Form 9 (SF 9), Good Moral Certificate, and Certificate of Enrollment This service pertains to issuance of pertinent school records and certifications related to the learner that are in the custody of school and may be requested for the purpose of transferring the learner to another school or for any other legal purposes as deemed necessary. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) Who may avail: Learners and/or Parents/Guardians CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Letter Request signed by the Parents/ Guardians stating the request for SF9 of the learner – One (1) original copy and one (1) photocopy Client Any government-issued valid ID – One (1) original and one (1) photocopy Client For authorized representative Authorization Letter – One (1) original copy Client Identification Card - One (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: • Philippine Identification System (Philsys) ID/ePhilID • Philippine Passport • Driver's License • Professional Regulation Commission (PRC) ID • Unified Multi-Purpose ID (UMID) • Voter’s ID • Senior Citizen ID • Philippine Postal ID • Philhealth ID • Barangay ID Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E For School Form 9

41 1. Submit required documents 1.1 Receive and check the submitted requirements for completion Note: Inform Client that s/he will be notified once the requested document is complete. None 5 minutes School Designated Registrar/ Records Custodian/ 1.2 Verify with the Class Adviser the correctness of the information stated in the Request Letter None 10 minutes School Designated Registrar/ Records Custodian/ 1.3 Prepare the School Form 9 and forward to the Class Adviser for signature None 10 minutes School Designated Registrar/ Records Custodian/ 1.4 Affix signature on the School Form 9, and forward to the School Head for signature None 15 minutes Class Adviser 1.5 Sign the School Form 9, and forward to records custodian for release None 10 minutes School Head 1.6 Inform Client on the availability of the requested document None 3 minutes School Designated Registrar/ Records Custodian/ 2. Claim the requested document 2.1 Release the signed SF 9 to the Client None 3 minutes School Designated Registrar/ Records Custodian/

42 2.2 Record in the School log book the name of the Client and learner and the type of document issued by the school (SF 9). Note: Ensure that the client affixes his/her signature in the log book. None 3 minutes School Designated Registrar/ Records Custodian/ For Good Moral Certificate and Certificate of Employment 1. Submit required documents 1.1 Receive and check the submitted requirements for completion Note: Inform Client that s/he will be notified once the requested document is complete. None 5 minutes School Designated Registrar/ Records Custodian/ 1.2 Verify with the Teacher Adviser and/or Guidance Counsellor the correctness of the information stated in the Request Letter None 10 minutes School Designated Registrar/ Records Custodian/ 1.3 Prepare the requested document, and forward to the School Head for signature None 10 minutes Designated Guidance Counsellor/R egistrar 1.4 Sign the requested document and put in a sealed envelope None 10 minutes School Head 1.5 Put the requested document in a sealed envelope None 10 minutes School Designated Registrar/ Records Custodian/ 1.6 Inform Client on the availability of the requested document None 3 minutes School Designated Registrar/ Records Custodian/

43 2. Claim the requested document 2.1 Release the signed and sealed document to the Client None 3 minutes School Designated Registrar/ Records Custodian/ 2.2 Record in the School log book the name of the Client and learner and the type of document issued by the school. Note: Ensure that the client affixes his/her signature in the log book. None 3 minutes School Designated Registrar/ Records Custodian/ TOTAL (School Form 9): None 59 minutes TOTAL (Good Moral Certificate and/or Certificate of Enrollment: None 54 minutes

44 10. Laboratory and School Inventory Schools are required to properly account its school buildings and facilities such as offices, classrooms, laboratories, materials, and equipment. Personnel who perform the task are trained on the set of standards being followed on the classification of school buildings. Office or Division: Kanlurang Mayao Elementary School Classification: Complex Type of Transaction: G2G – Government to Government Who may avail: Local Government Unit (LGU), DepEd Central Office, DepEd Regional Office, DepEd Schools Division Office CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement School Inventory Form – one (1) original copy School Property Custodian / Supply Officer National School Building Inventory Form (NSBIF) – one (1) original copy School Property Custodian / Supply Officer CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit complete documentary requirements and request for conduct of inventory 1.1 Gather data on inventory from concerned school personnel None 3 days Supply Officer / Property Custodian 1.2 Consolidate school inventory and submit the Inventory Report to School Head for signature None 1 day Supply Officer / Property Custodian 1.3 Review and sign the Inventory Report None 4 hours School Head 1.4 Submit the School Inventory Report to the requesting party None 30 minutes Supply Officer / Property Custodian TOTAL: None 4 days, 4 hours, 30 minutes

45 11. Public Assistance (Email / Social Media) For the ease of doing business, schools started to accommodate queries and complaints through their official email address and social media account/s. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2B (Government to Business) G2C (Government to Citizen) G2G (Government to Government) Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Complete information regarding the concern Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Communicate details of concern via school’s official email address or social media account 1.1 Record the communication via tracker/logbook, download attachment (if any). None 5 minutes School Public Assistance Coordinator 1.2 For general questions or simple concerns, reply immediately. Note: For complex concerns that need the discretion and/or technical knowledge of the school head or higher office(s), refer the concern to the said office; and reply to the client's None 15 minutes School Public Assistance Coordinator email/message with an acknowledgment informing the client further that they will receive a separate answer or instruction for the next step. TOTAL: None 20 minutes

46 12. Public Assistance (Walk-in) Schools need to work with different individuals and organizations to strengthen partnerships that would benefit the learners and the DepEd community. Consequently, schools also have to address the concerns of their clients. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2B (Government to Business) G2C (Government to Citizen) G2G (Government to Government) Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Complete information regarding the concern Client Intake Sheet – One (1) original copy School Information Coordinator/Guidance Counselor/ Advocate CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Fill out intake sheet 1.1 Note the client concern/ ask client to fill out intake sheet None 15 minutes School Information Coordinator (SIC)/ School Counselor Associate (SAC) 1.2 Provide an immediate reply for simple concerns Note: Advise Client of next steps for complex concerns. None 30 minutes School Information Coordinator (SIC)/ School Counselor Associate (SAC) 1.3 Provide copy of intake form to client (for walk-in clients) and route another copy to the concerned office (internal resolution owner). None 15 minutes School Information Coordinator (SIC)/ School Counselor Associate (SAC) TOTAL: None 1 hour

47 13. Request for Certificate of Last Payment for Retired/Transferring Teaching/Non-Teaching Personnel (Implementing Unit) This service charter outlines the steps for retired or transferring teaching and non-teaching personnel in requesting for a Certificate of Last Payment, for whatever purpose it may serve them. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2C (Government to Citizen) G2G (Government to Government) Who may avail: Retired or transferring teaching and non-teaching personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Requisition Slip – One (1) original copy School For authorized representative Authorization Letter – One (1) Original Copy Client Special Power of Attorney - One (1) original copy and one (1) photocopy Client Identification Card - One (1) original and one (1) photocopy of any government-issued valid ID of the requesting person, which may include, but is not limited to, the following: • Philippine ID • Passport • Driver's License • Professional Regulation Commission (PRC) ID • Philippine Postal ID Client Identification Card - One (1) original and one (1) photocopy of any government-issued valid ID of the authorized person, which may include, but is not limited to, the following: • Philippine ID • Passport • Driver's License • Professional Regulation Commission (PRC) ID • Philippine Postal ID Authorized Representative of the Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSI NG TIME PERSON RESPONSIBL E 1. Fill out the requisition slip 1.1 Check the request and retrieve the Client’s latest payslip None 30 minutes Administrative Assistant III

48 1.2 Prepare the requested document for signature None 20 minutes Administrative Assistant III 1.3 Sign the document None 10 minutes School Head 1.4 Release the document to the Client None 5 minutes Administrative Assistant III 2. Sign the logbook upon the receipt of the document 2.1 Check the entries on the logbook None 5 minutes Administrative Assistant III TOTAL: None 1 hour, 10 minutes

49 INTERNAL SERVICES

50 1. Application for Leave Leave of absence, for any person other than serious illness of an officer or employee or any member of his family, must be contingent upon the needs of the service. The grant of vacation leave is discretionary on the part of the agency head or authority concerned; thus, mere filing of such leave application does not entitle an officer or employee to go on leave outright. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2G – Government to Government Who may avail: Teaching and Non-teaching Personnel of Schools CHECKLIST OF REQUIREMENTS WHERE TO SECURE Vacation Leave CSC Form 6 – three (3) original copies CSC Website Clearance Form, only if traveling abroad, or if traveling local for more than 30 days – four (4) original copies Applicant / Client Request Letter – one (1) original copy Applicant / Client Travel Abroad on Official Time (Local and Abroad) Indorsement from School Head – one (1) original copy School Head Written justification addressed to the Schools Division Superintendent and noted by the School Head – one (1) original copy Applicant / Client CSC Form 6 – three (3) original copies CSC Website Signed Invitation of the Activity Duly approved invitation from the Central Office or Regional Office as participant or delegate for the activity – one (1) original copy DepEd Central Office / Regional Office Certificate of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Itinerary of the Travel – one (1) original copy Applicant / Client Approved activity request of Work and Financial Plan – one (1) original copy Applicant / Client Certification from the Accounting Section that the previous cash advance has been liquidated (if cash with advance) – one (1) original copy OSDS-Accounting Section, Schools Division Office School Head – one (1) original copy School Head Division Clearance (for 30 days or more) – one (1) original copy OSDS-Personnel Section, Schools Division Office

51 Indorsement/letter request of designated Officer-In-Charge (OIC) duly conformed by the designated OIC (applicable to School Head and Head of Units positions only) Applicant / Client Travel Abroad Within Mid-Year Break/Christmas Break/Summer Break Note: Non-Teaching can apply TA throughout the year, provided that the absence shall not directly affect the continuous delivery of services. Indorsement from the School Head – one (1) original copy School Head Letter of Intent – one (1) original copy Applicant / Client CSC Form 6 – three (3) original copies CSC Website Annex D (Travel Form) – one (1) original copy OSDS-Personnel Section, Schools Division Office School Clearance School Head Certification of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Sick Leave under Magna Carta (For sickness related to Gynecological Procedure/System – 2 weeks for minor, 3 months for major) Indorsement from the School Head – one (1) original copy School Head Letter of Intent – one (1) original copy Applicant / Client CSC Form 6 – four (4) original copies CSC Website Last Day of Service – one (1) original copy OSDS-Personnel Section, Schools Division Office School Clearance – one (1 original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Medical Form 41 duly noted by the SDO Medical Officer and with appropriate documentary stamp ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Sick Leave with Pay Charge to Service Credits CSC Form 6 – three (3) original copies CSC Website Medical Certificate, if more than 5 days sick leave – one (1) original copy Applicant / Client Request Letter – one (1) original copy Applicant / Client Sick Leave with Pay Charge to Service Credits for more than 30 days

52 Indorsement from the School Head – one (1) original copy School Head Request Letter – one (1) original copy Applicant / Client CSC Form 6 – four (4) original copies CSC Website Last Day of Service – one (1) original copy OSDS-Personnel Section, Schools Division Office School Clearance – one (1 original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Leave Card – one (1) certified true copy School Head Medical Form 41 duly noted by the SDO Medical Officer and with appropriate documentary stamp School Governance and Operations Division, Schools Division Office Certification of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Sick Leave Without Pay Note: The maximum allowable SL without pay shall be granted one year. The period of which 3 months and can be extended into another consecutive quarters. Indorsement from the School Head – one (1) original copy School Head Request Letter – one (1) original copy Applicant / Client CSC Form 6 – three (3) original copies CSC Website Last Day of Service – one (1) original copy OSDS-Personnel Section, Schools Division Office School Clearance – one (1 original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Certification of No Remaining Balance of Service Credits – one (1) original copy OSDS-Personnel Section, Schools Division Office Medical Form 41 duly noted by the SDO Medical Officer and with appropriate documentary stamp School Governance and Operations Division, Schools Division Office Certification of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Maternity Leave Indorsement from the School Head – one (1) original copy School Head CSC Form 6 – four (4) original copies CSC Website

53 Request Letter – one (1) original copy Applicant / Client Last Day of Service – one (1) original copy OSDS-Personnel Section, Schools Division Office School Clearance – one (1 original copy School Head Medical Form 41 duly noted by the SDO Medical Officer and with appropriate documentary stamp – three (3) original copies School Governance and Operations Division, Schools Division Office CS Form No. 6A (Notice of Allocation of Maternity Leave), in case of allocation of 7 days leave from 105 days Maternity Leave to the father of the child – one (1) original copy CSC Website For filing of Double Pay when ML (105) falls within PVP-For ES and SHS; only JHS shall be paid under Ius Indorsement from the School Head – one (1) original copy School Head Request Letter – one (1) original copy Applicant / Client Approved Special Order School Head Approved CS Form 6 LCR/PSA Birth Certificate Applicant / Client Duly signed CS Form No. 6A (Notice of Allocation of ML), if applicable Applicant / Client Duly signed School Clearance Applicant / Client Paternity Leave Indorsement from the School Head – one (1) original copy School Head CSC Form 6 – three (3) original copies CSC Website Request Letter – one (1) original copy Applicant / Client Solo Parent Leave CSC Form 6 – three (3) original copies CSC Website Request Letter – one (1) original copy Applicant / Client Birth Certificate of Child – one (1) photocopy Applicant / Client Solo Parent ID – one (1) photocopy Applicant / Client Wellness Leave Indorsement from the School Head – one (1) original copy School Head CSC Form 6 – four (4) original copies CSC Website Application for Wellness Leave (for COS/JO under National paid) – four (4) original copies Applicant / Client Birth Certificate of Child – one (1) photocopy Applicant / Client Study Leave

54 Indorsement from the School Head – one (1) original copy School Head Letter of Intent Applicant / Client CSC Form 6 – three (3) original copies CSC Website Last Day of Service – one (1) original copy OSDS-Personnel Section, Schools Division Office Course Outline of Master’s Degree / Prospectus Certification of Course/Units to be taken from the HEIs Registrar – one (1) original copy Applicant / Client Schedule of Classes Applicant / Client Study Leave Agreement Applicant / Client School Clearance – one (1 original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Approved Permit to Study Applicant / Client Medical Form 41 duly noted by the SDO Medical Officer and with appropriate documentary stamp – one (1) original copy School Governance and Operations Division, Schools Division Office Service Record – one (1) original copy OSDS-Personnel Section, Schools Division Office Latest Performance Rating Applicant / Client Rehabilitation Leave Indorsement from the School Head – one (1) original copy School Head Letter of Intent Applicant / Client CSC Form 6 – three (3) original copies CSC Website Last Day of Service – one (1) original copy OSDS-Personnel Section, Schools Division Office Incident Report of Injury with pictures – one (1) original copy Applicant / Client Certification from the School Head that the incident occurred while in the performance of function or duty – one (1) original copy School Head Medical Form 41 duly noted by the SDO Medical Officer and with appropriate documentary stamp – one (1) original copy School Governance and Operations Division, Schools Division Office CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit complete documentary requirements within 1.1 Receive the submitted documents None 5 minutes Administrative Officer II / Administrative Assistant

55 the prescribed timeline 1.2 Check completeness of the submitted documents None 1 hour Administrative Officer II / Administrative Assistant 1.2 Prepare Endorsement Letter and forward to School Head for signature None 2 hours Administrative Officer II / Administrative Assistant 1.3 Sign the Endorsement Letter and return to personnel in-charge None 1 day School Head 1.4 Release the Endorsement Letter and documentary requirements submitted by the Client to the Schools Division Office* None 30 minutes Administrative Officer II / Administrative Assistant TOTAL: None 1 day, 3 hours, 35 minutes

56 2. Application for Retirement, Resignation, and Its Claims Separation and Benefits Administration is a process of managing an employee's exit from the service and ensuring they receive the appropriate legal and financial entitlements. This includes retirement and resignation. Retirement refers to the time of life when one chooses to permanently leave the workforce behind. The compulsory retirement age is 65 while optional is 60 years of age. It can be applied three months before retirement to ensure that retirement benefits will be enjoyed by the retiree after his/her retirement. Resignation refers to the voluntary separation of employee from service effective on a specific date, typically requiring 30 days' notice. It is not complete until accepted by the appointing authority, formally accepting the employee's intent to end the employment relationship. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2G – Government to Government Who may avail: Teaching and Non-teaching Personnel that reached the retiring age requirement CHECKLIST OF REQUIREMENTS WHERE TO SECURE Retirement Indorsement from the School Head – one (1) original copy School Head Letter of Intent – one (1) original copy Applicant / Client GSIS application for Retirement, Separation Life Insurance Benefits – one (1) original copy OSDS-Personnel Section, Schools Division Office / GSIS Official Website School Clearance – one (1) original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Regional Clearance (for School Principal only) – one (1) original copy Administrative Division – Personnel Section, Regional Office Certification of Last Day of Service – one (1) original copy School Head / OSDS-Personnel Section, Schools Division Office (for School Head) Certificate of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Certificate of Last Payment – one (1) original copy Finance Division, Regional Office Certification of No Provident Loan / Certification of No Liquidated Cash Advance (for School Heads/ Related Teaching only) – one (1) original copy Finance Division, Regional Office

57 Ombudsman Clearance – one (1) original copy Office of the Ombudsman Statement of Assets and Liabilities as of last day of service – one (1) original copy Applicant / Client Latest Individual Performance and Commitment Rating Form (IPCRF) / Latest Applicant / Client Office Performance and Commitment Rating Form (OPCRF)* (*for School Heads) – one (1) original copy Marriage Certificate, if married – one (1) photocopy Applicant / Client Leave Card Recommending Indorsement to GSIS Office Service Record – one (1) certified true copy School Head / OSDS-Personnel Section, Schools Division Office (for School Heads) Certification of Leave Without Pay – one (1) original copy School Head / OSDS-Personnel Section, Schools Division Office (for School Heads) Resignation Indorsement from the School Head – one (1) original copy School Head Letter of Intent – one (1) original copy Applicant / Client Certification of Last Day of Service – one (1) original copy School Head School Clearance – one (1) original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Certification of Leave Without Pay – one (1) original copy School Leave Regional Clearance (for School Heads) – one (1) original copy ORD-Legal Section, Regional Office Certification of Last Payment – one (1) original copy OSDS-Payroll Section, Schools Division Office Certification of No Provident Loan – one (1) original copy Finance Division, Regional Office Certification of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Statement of Assets and Liabilities as of last day of service – one (1) original copy Applicant / Client Latest Individual Performance and Commitment Rating Form (IPCRF) / Latest Office Performance and Commitment Rating Form (OPCRF)* (*for School Heads) – one (1) original copy Applicant / Client

58 Separation Claims (due to resignation or early retirement below 60 years old) Indorsement from the School Head – one (1) original copy School Head Letter of Intent – one (1) original copy Applicant / Client GSIS application for Retirement, Separation Life Insurance Benefits – one (1) original copy OSDS-Personnel Section, Schools Division Office / GSIS Official Website Certification of Last Day of Service – one (1) original copy School Head School Clearance – one (1) original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Signed Special Order of Resignation OSDS-Personnel Section, Schools Division Office Signed Acceptance of Resignation Applicant / Client Statement of Assets and Liabilities as of last day of service – one (1) original copy Applicant / Client Latest Individual Performance and Commitment Rating Form (IPCRF) / Latest Office Performance and Commitment Rating Form (OPCRF)* (*for School Heads) – one (1) original copy Applicant / Client Regional Clearance (for School Heads) – one (1) original copy ORD-Legal Section, Regional Office Certification of Last Day of Service – one (1) original copy School Head Certification of Last Payment – one (1) original copy OSDS-Payroll Section, Schools Division Office Certification of No Provident Loan – one (1) original copy Finance Division, Regional Office Survivorship Claims Indorsement from the School Head – one (1) original copy School Head Letter of Intent – one (1) original copy Applicant / Client GSIS application for Retirement, Separation Life Insurance Benefits – one (1) original copy OSDS-Personnel Section, Schools Division Office / GSIS Official Website GSIS Application for Survivorship – one (1) original copy OSDS-Personnel Section, Schools Division Office / GSIS Official Website Death Certificate of Member issued by PSA – one (1) original copy Applicant / Client Birth Certificate of Member Issued by PSA – one (1) original copy Applicant / Client

59 Certification of Last Day of Service – one (1) original copy School Head Division Clearance – one (1) original copy OSDS-Personnel Section, Schools Division Office Regional Clearance (for School Heads, Public Schools District Supervisor, and Head of Section) – one (1) original copy ORD-Legal Section, Regional Office Certification of No Pending Administrative Case – one (1) original copy ORD-Legal Section, Regional Office (for teaching personnel) / OSDS-Legal Section, Schools Division Office (for non-teaching personnel) Ombudsman Clearance – one (1) original copy Office of the Ombudsman Certification of No Provident Loan – one (1) original copy Finance Division, Regional Office Certification of Last Payment – one (1) original copy OSDS-Payroll Section, Schools Division Office Statement of Assets and Liabilities as of last day of service – one (1) original copy Applicant / Client Leave Card – one (1) photocopy School Head Marriage Certificate, if married – one (1) photocopy Applicant / Client Survivorship Claims (Additional Requirements for Single Member with Parents) Marriage Contract of Members' Parents issued by PSA – one (1) original copy Applicant / Client Birth Certificate of Member Parents issued by PSA – one (1) original copy Applicant / Client CENOMAR of deceased members – one (1) original copy) Applicant / Client Affidavit of surviving legal heirs duly signed by heirs and two witnesses with 2 valid ID's each – one (1) original copy Applicant / Client Two (2) valid IDs of member’s parents with signature – one (1) photocopy of each ID Applicant / Client Survivorship Claims (Additional Requirements for Single Member without Parents but with Siblings) Death Certificate of members parents issued by PSA Applicant / Client Marriage Contract of Members' Parents issued by PSA Applicant / Client Birth Certificate of all siblings of the deceased members issued by PSA Applicant / Client Two (2) valid IDs of member’s parents with signature – one (1) photocopy of each ID Applicant / Client

60 CENOMAR of deceased members – one (1) original copy) Applicant / Client Affidavit of surviving legal heirs duly signed by heirs and two witnesses with 2 valid ID's each – one (1) original copy Applicant / Client Marriage Contract of all female siblings of the deceased member issued by PSA – one (1) original copy Applicant / Client Waiver of Rights Applicant / Client Survivorship Claims (Additional Requirements for Married Member) Marriage Certificate between the deceased member and his or her spouse issued by PSA – one (1) original copy Applicant / Client CENOMAR of deceased and spouse – one (1) original copy Applicant / Client Affidavit of surviving legal heirs duly signed by heirs and two witnesses with 2 valid ID's each – one (1) original copy Applicant / Client Birth Certificate of Spouse issued by PSA – one (1) original copy Applicant / Client Birth Certificate of Children issued by PSA – one (1) original copy Applicant / Client Two (2) valid IDs of Spouse, Children, and 2 witnesses with signature – one (1) photocopy for each ID Applicant / Client Terminal Leave Benefit Claims Letter Request for Terminal Leave Monetization – one (1) original copy Applicant / Client CSC Form 6 – one (1) original copy CSC Website / OSDS-Personnel Section, Schools Division Office Certification of Terminal Benefit Leave (TLB) has not been claimed – one (1) original copy CSC Website / OSDS-Personnel Section, Schools Division Office Letter Intent to Retire – one (1) photocopy Applicant / Client Approved GSIS Application form – one (1) photocopy OSDS-Personnel Section, Schools Division Office Leave Card – one (1) photocopy School Head Marriage Certificate, if married – one (1) photocopy Applicant / Client Death Certificate for Deceased Retiree – one (1) photocopy Applicant / Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE

61 1. Submit complete documentary requirements within the prescribed timeline 1.1 Receive the submitted documents None 5 minutes Administrative Officer II / Administrative Assistant 1.2 Check completeness of the submitted documents None 1 hour Administrative Officer II / Administrative Assistant 1.2 Prepare Endorsement Letter and forward to School Head for signature None 2 hours Administrative Officer II / Administrative Assistant 1.3 Sign the Endorsement Letter and return to personnel in-charge None 1 day School Head 1.4 Release the Endorsement Letter and documentary requirements submitted by the Client to the Schools Division Office* None 30 minutes Administrative Officer II / Administrative Assistant TOTAL: None 1 day, 3 hours, 35 minutes

62 3. Application for Special Order for Service Credits Earned or Certification of Compensatory Time Credits Vacation service credits or compensatory time credits are given for work rendered by the School’s teaching or non-teaching personnel beyond regular functions or work hours/days where payment of honorarium or overtime pay is not possible. In addition, there are situations where extraordinary work is demanded from teaching and non-teaching personnel, including those that expose their lives to certain risks, and for which monetary compensation is not enough. Thus, extra non-monetary compensation is justified through the provision of service credits for teaching personnel and compensatory time credits for non-teaching personnel. This service charter narrates the procedures for the application for Special Order for Service Credits Earned, which can be requested by teaching personnel, or the Certification of Compensatory Time Credits, which can be requested by non-teaching personnel. Office or Division: Kanlurang Mayao Elementary School Classification: Complex Type of Transaction: G2G – Government to Government Who may avail: Active Teaching or Non-Teaching Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Accomplishment Report duly signed by the Client and concurred by the immediate supervisor – one (1) original copy Applicant / Client Duly signed Daily Time Record (DTR) or Biometric Report of Attendance (CS Form 48) – one (1) original copy Applicant / Client Memorandum re: activity conducted, if applicable – one (1) photocopy Program Facilitator / Proponent Certificate of Appearance, if applicable – one (1) photocopy Program Facilitator / Proponent Certificate of Attendance (e.g. Brigada Eskwela), if applicable – one (1) photocopy Applicant / Client COMELEC Appointment (for National, Local, or Barangay Election), if applicable – one (1) photocopy Commission on Election CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit complete documentary requirements 1.1 Check submitted documents None 30 minutes Administrative Officer II / Administrative Assistant 1.2 Prepare Endorsement Letter and forward to School Head for signature None 2 hours Administrative Officer II / Administrative Assistant

63 1.3 Sign the Endorsement Letter and return to personnel in-charge None 1 day School Head 1.4 Release the Endorsement Letter and documentary requirements submitted by the Client to the Schools Division Office* None 30 minutes Administrative Officer II / Administrative Assistant TOTAL: None 1 day, 3 hours

64 4. Processing of Programs, Projects, and Activities (PPAs) Proposal In school, teachers have ideas and programs they hope will make learning better and more meaningful for their learners. The Project Proposal Endorsement supports these efforts by guiding and reviewing their proposals and ensuring that all proposed projects are systematically reviewed and aligned with the School Improvement Plan (SIP), Annual Implementation Plan (AIP), and DepEd priorities. This service enables the Project Development Officer (PDO) and/or School Planning Team to assess the relevance, feasibility, and compliance of proposals, ensuring efficient use of resources and proper planning before endorsement to the School Head, while promoting transparency, accountability, and effective project implementation. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2G – Government to Government Who may avail: Teacher, Proponent/ Project Implementer CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Project Proposal and Activity Design – one (1) original copy Teacher, Proponent/ Project Implementer SIP/AIP Reference – one (1) photocopy School Head CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit complete documentary requirements 1.1 Check and review submitted requirements None 30 minutes Project Development Officer-incharge / Admin Officer-incharge 1.2 Evaluate alignment with SIP/AIP and provide feedback to Client regarding the reviewed proposal None 1 day Project Development Officer-incharge / Admin Officer-incharge 1.3 Submit reviewed proposal to School Head for approval None 1 hour Project Development Officer-incharge / Admin Officer-incharge 1.4 Review and approve proposal and return to PDO/AO- incharge for release None 2 hours School Head

65 1.5 Return the reviewed and approved proposal to the proponent for finalization None 15 minutes Project Development Officer-incharge / Admin Officer-incharge 2. Submit the finalized proposal 2.1 Prepare Endorsement Letter and forward to the School Head for signature None 1 hour Project Development Officer-incharge / Admin Officer-incharge 2.2 Sign the Endorsement Letter None 1 day School Head 2.3 Submit the Endorsement Letter with the final proposal to the Schools Division Office None 1 hour Administrative Officer II / Administrative Assistant TOTAL: None 2 days, 5 hours, 45 minutes

66 5. Reimbursement of Training Expenses Reimbursement of training expenses charged to local funds is a process through which a school refunds eligible costs incurred by teachers and non-teaching personnel who participate in approved seminars, workshops, certification, or continuing educational programs. Office or Division: Kanlurang Mayao Elementary School Classification: Simple Type of Transaction: G2G – Government to Government Who may avail: Teaching and Non-teaching Personnel of School CHECKLIST OF REQUIREMENTS WHERE TO SECURE Standard Requirement Training/Activity Memorandum – one (1) photocopy Program Proponent/Faciltator from the Schools Division Office, Regional Office, or Central Office Travel Order – one (1) original copy Client Official Receipts / CENPR / Appendices A & B – one (1) original copy Client Certificate of Appearance – one (1) original copy Program Proponent/Faciltator from the Schools Division Office, Regional Office, or Central Office Travel Itinerary – one (1) original copy Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit complete documentary requirements 1.1 Check and review submitted requirements None 30 minutes Administrative Officer II / Administrative Assistant 1.2 Prepare Disbursement Voucher and submit to School Head for approval None 1 hour Administrative Officer II / Administrative Assistant 1.3 Approve the Disbursement Voucher and return to Admin Officer II or Admin Assistant None 1 day School Head 1.4 Request Client to sign the Disbursement Voucher None 10 minutes Administrative Officer II / Administrative Assistant

67 2. Sign the Disbursement Voucher 2.1 Prepare the Check None 1 hour Administrative Officer II / Administrative Assistant 2.2 Release the Check to the Client Note: For Implementing Units (IUs), reimbursement may be credited directly to the Client’s payroll account None 1 hour Administrative Officer II / Administrative Assistant TOTAL: None 1 day, 3 hours, 40 minutes Note: Processing time may vary depending on the availability of funds and the School Head, since the Disbursement Voucher can only be signed by the School Head

68 FEEDBACK AND COMPLAINTS MECHANISM The mechanism applicable to the governance level shall be posted at the main entrance or most conspicuous place of service as a poster or tarpaulin at the CO/RO/SDO (onsite) or in the “Contact Us” tab in the RO/SDO website (online). Central Office Regional Office Schools Division Office How to send feedback Walk-in: Fill out the Walk-in Client Form at the Public Assistance Action Center (PAAC) Walk-in: Visit the (specify office if PAU or RPAC) to record your feedback. Walk-in: Visit the (specify office if OSDS or DPAC) to record your feedback. Online: Email the PAAC at depedactioncenter@ deped.gov.ph Online: Email (insert email address) or fill out the RO online feedback form at (insert CSM link or QR code) Online: Email (insert email address) or fill out the SDO online feedback form at (insert CSM link or QR code) Phone: Call the PAAC at (+63 2) 8636-1663 | 8633-1942 Phone: Call the (specify office if PAU or RPAC) at (insert phone no. here) Phone: Call the (specify office if OSDS or DPAC) at (insert phone no. here) SMS: Send a text message to PAAC at 0919-456-0027 (Smart) | 0995-921- 8461 (Globe) SMS: Send a text message to (specify if PAU or RPAC) at (insert phone no. here) SMS: Send a text message to (specify if OSDS or DPAC) at (insert phone no. here) How feedback is processed For feedback coursed through PAAC: Feedback shall be recorded and referred to the concerned office/s with a request to address the feedback. Any action undertaken shall be communicated by the concerned office/s directly to client, CC: PAAC. For feedback coursed through (specify if PAU or RPAC): Feedback shall be recorded and referred to the concerned office/s with a request to address the feedback. Any action undertaken shall be communicated by the concerned office/s directly to client, CC: PAAC. For feedback coursed through (specify if OSDS or DPAC): Feedback shall be recorded and referred to the concerned office/s with a request to address the feedback. Any action undertaken shall be communicated by the concerned office/s directly to client, CC: PAAC.

69 For feedback sent directly to the concerned office: Feedback shall be recorded and addressed directly For feedback sent directly to the concerned office: Feedback shall be recorded and addressed directly For feedback sent directly to the concerned office: Feedback shall be recorded and addressed directly by the concerned office and communicated to the client. by the concerned office and communicated to the client. by the concerned office and communicated to the client. How to file a complaint Walk-in: Fill out the Walk-in Client Form at the PAAC. Walk-in: Visit the (insert name of office in RO in charge of receiving complaints) for assistance. Walk-in: Visit the (insert name of office in SDO in charge of receiving complaints) for assistance. Online: Email the PAAC at depedactioncenter@ deped.gov.ph Online: Email the (insert name of office in RO in charge of complaints) at (insert email address) or fill out the online complaint form at (insert link). Online: Email the (insert name of office in SDO in charge of complaints) at (insert email address) or fill out the online feedback form at (insert link). Phone: Call the PAAC at (+63 2) 8636-1663 | 8633-1942 Phone: Call the (insert name of office) at (insert phone no. here) Phone: Call the (insert name of office) at (insert phone no. here) SMS: Send a text message to PAAC at 0919-456-0027 (Smart) | 0995-921- 8461 (Globe) SMS: Send a text message to (insert name of office) at (insert phone no. here) SMS: Send a text message to (insert name of office) at (insert phone no. here) Upon receipt of complete information and/or documentation, the office personnel designated to receive the complaint shall record the concern on the database and inform the client of the next steps to be undertaken to resolve the issue and how the resolution shall be communicated to the client.

70 Contact Information of 8888, ARTA, and CSCCCB 8888: Call 8888 | Text 8888 | Visit https://8888.gov.ph/ ARTA: Call 0969-257-7242 or 0928-690-4080 | Email complaints@arta.gov.ph Civil Service Commission-Contact Center ng Bayan (CSC-CCB): Call 1-6565 | Text 0908-881-6565 | Visit https://contactcenterngbayan.gov.ph/contact-us KANLURANG MAYAO ELEMENTARY SCHOOL ANTI-RED TAPE COMMITTEE KMES Committee on Anti-Red Tape (CART) Designation Name Chairman CARMELITA C. CENTENO Secretariat JOYLET D. MARTINEZ Member CHERRYLYN A. PENTES Member KYLA NICHOLLE M. ROYOLA Member VIOLETA P. GARCIA Member MARIA BIANCA E. CAPISTRANO Member KREZYL P. TRINIDAD