1 Frontline Focus FOS, PAS & Managers: News You Can Use Email Us: foscis@wellstar.org May 2026 Issue What is Frontline Focus (FF)? Frontline Focus is a communication tool designed to keep front office, PAS, and managers informed, engaged, and connected. It highlights key updates, shares best practices, and provides educational resources to support consistent, high-quality front office operations. Benefits of FF: • Keeps staff informed of important updates and changes • Shares tips and best practices to improve workflows • Encourages collaboration and knowledge sharing across locations • Provides learning opportunities to strengthen skills • Helps identify and address common challenges • Supports consistent, high-quality patient and staff experience • Recognition of opportunities for improvement When? • Bi-Monthly Front Office Informatic Specialists Bayley Knight Chassidy Smith - Senior Chelsie Ricks - Team Lead Cortney Harrison Diamond Clements Karen Cotman Latresa Keeton Lisa Ward Mari Beltre Torri Ramsey Cortney Montgomery- Manager Front Line Buzz: FOS News Annual Consents: • Go-live June 1, 2026 • New consent will be required at the next encounter Hello World Phase 3- Email: • Go-live June 1, 2026 Gold Star Initiative- Integrated Follow Up- Appt Requests • Go-live June 10, 2026- Family Medicine (ONLY) • Provider enters follow-up instructions in the Wrap Up navigator → Appointment Request will be created → FOS schedules from the order in the Appt Request WQ • Appt Request WQ will be renamed to: Appt Request & Follow-Up WQ. • This will be piloted in Family Medicine practices across WMG and WMCG. • Please see Tip sheet for reference. OCR Insurance Card • Effective 4/22, users can utilize the Scan Insurance Card button within the Create New Coverage window when adding new patient coverage. • Once scanned, Epic uses OCR technology to pull insurance information directly from the insurance card into the coverage record. An insurance card document will also automatically generate and link to the newly created coverage.
2 Frontline Focus FOS, PAS & Managers: News You Can Use May 2026 Issue Need to Submit a Front Office Informatics Service Request? If you need support from the Front Office Informatics team for front office workflow questions/concerns: Click Here 1. In Epic, click FIX IT and choose Clinical Informatics Service Request. Need To Submit an Incident? If you experience issues with the workflows in this newsletter or any other Epic-related problems: Click Here 1. In Epic, click FIX IT and choose New Epic Incident to send your request to IT. For Critical Issues affecting patient care, call the IT Service Desk at 470-956- 6000 immediately. Need To Submit an Enhancement/Optimization? If you have an idea to improve an existing workflow and want to suggest a new feature or tool in Epic: Click Here 1. Use the FIX IT Button in Epic: From your Epic toolbar, click FIX IT and Select Request an Epic Optimization. Workflow Spotlight: Key Reminders Rehab Referral Workflow Reminder Did you know? Authorizing outpatient rehab referrals before routing them to the receiving rehab department may prevent the referral from appearing in the rehab Referred To workqueue. Best Practice: To help support appropriate routing and workqueue visibility, referring offices should avoid authorizing rehab referrals prior to routing them to the receiving rehab team. This helps ensure referrals are visible to the appropriate rehab workqueues for follow-up and processing. Are You Responsible for Referral Authorizations for Your Practice? If so, FOIS has a resource designed to help support your day-to-day workflows! The WMG Referral Authorization Training Guide was created to provide front office teams with additional guidance surrounding referral and authorization processes, including: Authorization workflow guidance Portal access request guidance Tips for navigating payer authorization portals Best practice recommendations Process clarification support This guide was developed to help support consistency, reduce rework, and provide teams with a go-to resource for common referral authorization questions. Reach out to your assigned FOIS team member for additional information.
3 Frontline Focus FOS, PAS & Managers: News You Can Use November 2025 IssueNovember 2025 IssueNovember 2025 IssueNovember 2025 Issue November 2025 IssueNovember 2025 IssueNovember 2025 IssueNovember 2025 Issue May 2026 Issue FOIS Office Hours Pilot Has Launched! The FOIS team officially launched the FOIS Office Hours Pilot on May 5, 2026, to provide front office teams with workflow support, Epic guidance, and real-time collaboration. What Are Office Hours? Live support sessions where front office staff can: • Ask workflow questions • Review Epic/front office processes • Discuss scheduling & referral concerns • Receive real-time guidance from FOIS No ticket required. Pilot Details • 1-hour sessions • Weekly for 6 weeks • Focused on proactive-support and workflow trends Current Pilot Locations Austell, Powder Springs, Dallas, Douglasville, Villa Rica, and Marietta offices. QUICK REFERENCE GUIDE