This document is a formal proposal from Service Quality to Green by Nature. It recommends replacing the current FreshService environment with the Servicely platform for IT service management. The proposal covers the executive summary, decision rationale, implementation approach, investment details and next steps.
This is a business proposal from Service Quality to Green by Nature for implementing the Servicely ITSM platform. It is addressed to Green by Nature's decision-makers and outlines a plan to replace the existing FreshService environment with a more capable service management platform.
The executive summary explains that Green by Nature needs a modern ITSM platform for a small IT team without forcing broader HR or corporate services scope on day one. The initial build covers incident, request, problem and change management, self-service, knowledge, reporting, Entra ID and Intune-fed asset context.
The decision section states that Green by Nature does not require a large-scale IT transformation. The immediate requirement is to replace FreshService with a platform that meets today's IT service management requirements and avoids creating another platform limitation as the organisation grows.
The implementation approach is designed to minimise Green by Nature's internal burden. Service Quality will lead the implementation with approximately 10 consulting days and 2 days of engagement management, normally delivered across approximately 4 weeks. The Enable ITSM framework includes Discovery, Build, Transition and Deploy phases.
The investment section details pricing for 15 named ITSM licenses at $74 per month per user, plus a $25,000 implementation fee, totalling $38,320 for Year 1. The commercial flexibility section offers options to spread the implementation cost across the 36-month contract term or defer specific capabilities.
The document includes company references from IOR, Symbio, ASIC and ACMA, and outlines next steps including scope confirmation, commercial approval and a target production readiness date around 1 November 2026.