This document is a formal proposal from Service Quality to Green by Nature, recommending the adoption of Servicely as an AI-native service management platform. It outlines a phased approach starting with IT service management (incident, request, problem, change management) and a four-week Enable implementation framework. The proposal includes pricing for 15 named ITSM licenses, implementation…
This is a business proposal from Service Quality to Green by Nature, recommending the replacement of the current FreshService environment with Servicely, an AI-native service management platform. The document is addressed to Green by Nature's decision-makers and outlines a phased approach to modernise IT service management while preserving future options for enterprise service management including HR/P&C.
The executive summary explains that the proposed approach is deliberately simple: a standard, low-complexity initial build covering incident, request, problem and change management, self-service, knowledge, reporting, Entra ID and Intune-fed asset context. It creates a controlled path to AI and preserves longer-term enterprise service management capability with separation and role-based controls.
The implementation section describes Service Quality's Enable framework, a structured four-to-six-week implementation designed to deliver a production-ready ITSM platform using ITIL-aligned processes. Included capabilities are incident management, problem management, change management, knowledge management, request management, self-service portal, CMDB/ITAM loading, and core platform setup including Entra ID/AD, SSO, bidirectional email and Microsoft Intune integration.
The investment section details pricing for 15 named ITSM licenses at AUD $74 per month each, totalling $13,320 annually, plus a $25,000 implementation fee. The total Year 1 investment is $38,320, with a 3-year total of $64,960. All pricing is in AUD excluding GST, based on a 36-month initial contract with annual subscription payments. Advanced AI is available at an additional 20% of annual contract value.
Commercial flexibility options are presented, including spreading the $25,000 implementation investment across the 36-month contract term to reduce the Year 1 payment to approximately $21,654. Further budget reduction options include deferring specific capabilities such as Intune integration. The document also includes customer references from organisations including IOR, Symbio, ASIC and ACMA, and outlines next steps for approval and implementation scheduling.